Flawless from order to delivery. I cannot fault a single thing. Order, sit back and a beautiful product will arrive, and ours arrived before anticipated. The logo mat we ordered has exceeded our expec... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I used the online design service but also received a little extra help making adjustments. My large entrance mat was delivered 12 days after purchase which I think is good for a bespoke item. I... Ver mais
A empresa respondeu
The software to design a custom mat is very intuitive. The options for colour and size should meet most needs. The follow-up after initial design is helpful and supportive to obtain your ideal project... Ver mais
ORDERED MATTS WITH OUR COMPANY LOGO AND ARRIVED 1 WEEK LATER AND REALLY DO LOOK GREAT GOOD QUALITY STRONG AND DURABLE THANKS RAINFORD CARS
Detalhes da empresa
- Fornecedor de equipamentos de segurança
- também em
- Empreiteira para Instalação e Reparo de Pisos
- Fornecedor de equipamentos para manuseio de materiais
- Fornecedor de produtos de borracha
- Loja de Carpetes
Sobre First Mats
Escrito pela empresa
At First Mats, we are proud to be a UK-based provider of premium matting products, trusted by thousands of businesses. From custom logo mats that elevate your brand to safety-focused anti-fatigue mats, our range is designed with quality, functionality, and style in mind.
Since our founding in 2016, we’ve been committed to offering expert advice, fast delivery, and top-tier customer service. Our team is here to guide you every step of the way, ensuring you find the perfect mat for your needs.
Our Product Categories
Logo Mats
Stand out with our bespoke logo mats, designed to enhance your business’s branding. With durable materials and stunning visuals, our logo mats are the perfect choice for businesses looking to impress.
Anti-Fatigue Mats
Support your team with our industry-leading anti-fatigue mats. Ideal for reducing discomfort and improving productivity, these mats are a must-have for any workplace where employees stand for extended periods.
Entrance Mats
Keep your premises clean and professional with our high-performance entrance mats. Designed to trap dirt and moisture, these mats are perfect for protecting floors and maintaining a welcoming appearance.
Informações de contato
Cambrai Court, 1229 Stratford Road, B28 9AA, Birmingham, Reino Unido
- 01217021659
- info@firstmats.co.uk
- firstmats.co.uk
4,7
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 68% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
a bespoke entrance hallway mat
I ordered a bespoke entrance hallway mat for an office suite in Mayfair. The order process was pretty good and a chap called Jay helped process the order. Print quality and colours appear to be good. Delivered on time. Whilst it appears good value for money, the black plastic trim looks cheap. I’m not sure why it’s there. It’s not amazing but it is good value and does the job. Happy customer. 😊
18 de agosto de 2026
Resposta da First Mats
Thank you for your review, Mike! We’re really pleased to hear you found the ordering process straightforward and were happy with the print quality, colours, delivery and overall value of your mat. We’ll also make sure Jay sees your kind feedback!
The black edging is designed to provide a neat, durable finish around the mat and help protect the edges during everyday use, but we appreciate your feedback on its appearance and will certainly take this on board.
Thanks again for choosing First Mats, and we’re glad to hear you’re a happy customer! 😊
The First Mats Team
Excellent service
Excellent service, arrived when stated and quality of Mat was Excellent, just what we wanted for our campervan. Would recommend this company to anyone
25 de agosto de 2026
Avaliação não solicitada
Resposta da First Mats
Thank you, Simon! We’re delighted to hear your mat was exactly what you wanted for your campervan and that everything arrived as promised. We really appreciate your recommendation and hope you get plenty of use out of it! 😊
The First Mats Team
Brilliant Fast service Great Product!
12 de agosto de 2026
Resposta da First Mats
Thank you, Claire! We’re so pleased to hear you were happy with the speedy service and your new product. Thanks for taking the time to leave us such lovely feedback! 😊
The First Mats Team
Painless!
Painless!! Prompt delivery and great looking product, big test yet to come in the rainy season 🙄
17 de agosto de 2026
Resposta da First Mats
Thank you, Alun! We’re really pleased to hear everything was nice and straightforward and that you’re happy with how your new mat looks. Hopefully it’ll prove its worth when the British weather really gets going! ☔😊
Thanks again for choosing First Mats!
The First Mats Team
Resposta da First Mats
Thank you, Martyn! We’re pleased to hear you found the ordering process straightforward and it was easy to get exactly what you needed. We really appreciate you taking the time to leave us a review! 😊
The First Mats Team
Cannot fault anything from start to…
Cannot fault anything from start to finish the customer service was fantastic helping me to choose a mat for our business and when it arrived it was perfect will definitely be ordering again ☺️
11 de agosto de 2026
Resposta da First Mats
Thank you so much, Julie! We’re delighted to hear you had such a great experience from start to finish and that our team could help you find the perfect mat for your business. It’s fantastic to hear you’ll be ordering from us again! 😊
The First Mats Team
So patient and helpful while developing…
So patient and helpful while developing the design. Easy to work with and great product at fair price.
12 de agosto de 2026
Resposta da First Mats
Thank you, Donna! We’re so pleased to hear our team could help you get the design just right. We really appreciate your lovely feedback about the service, quality and value of your new mat! 😊
The First Mats Team
Great Service
Really happy with my purchase. Great quality mat, my logo looks amazing on it.
Highly recommend.
12 de agosto de 2026
Resposta da First Mats
Thank you, Carys! We’re delighted to hear you’re so happy with your new logo mat and that your logo looks amazing on it! We really appreciate the recommendation and hope your new mat makes a great first impression for many years to come. 😊
The First Mats Team
Turned out amazing
Turned out amazing, customers have all commented on it too.
21 de agosto de 2026
Avaliação não solicitada
Resposta da First Mats
Thank you, Aaron! It’s fantastic to hear how well your logo mat turned out, and even better that your customers have been commenting on it too! That’s exactly the impression we hope our logo mats make. 😊
The First Mats Team
Great service and splendid product
Great service and splendid product. Exactly looks like the proof. I love it! Thank you!
21 de agosto de 2026
Avaliação não solicitada
Resposta da First Mats
Thank you so much, Jane! We’re delighted to hear you love your new logo mat and that it arrived looking exactly as you expected from the proof. We really appreciate your lovely feedback and hope your new mat looks fantastic for years to come! 😊
The First Mats Team
Resposta da First Mats
Thank you, Mr Clarke! We’re really pleased to hear you were happy with the quality of your order and that everything arrived well packaged. And you can’t beat a free pallet! 😄
Thanks for choosing First Mats!
The First Mats Team
Resposta da First Mats
Thank you, Ali! We’re really pleased to hear you were happy with the speedy service, quick delivery and quality of your product. We really appreciate you taking the time to leave us a review! 😊
The First Mats Team
I have placed and received an order
I have placed and received an order. I have been trying to return the order and get a refund, but I am not receiving an reply to my emails, not to the WhatsApp customer service centre
Edit:
Under the article (mat) I have chosen , which is always custom size, it clearly states on a box “returns” with costs related to the item I have chosen , so it is misleading to then say that the article can’t be returned if customised.
The customer service keeps not replying to email, WhatsApp messages, and calls.
The info that my mat isn’t refundable has never been communicated.
Also be mindful: the pile height declared is 10mm . The truth is the pile height is 3-4 mm.
10 de agosto de 2026
Resposta da First Mats
Hi Andrea,
Thank you for taking the time to leave a review, and I’m sorry to hear that you’ve been disappointed with the product.
I can see that you’ve already spoken with a couple of members of our team regarding this. Unfortunately, as the mat was manufactured specifically to the dimensions requested, it is classed as a bespoke product and therefore isn’t eligible for return. If this had been a standard-sized product, we would absolutely have been able to look at arranging a return for you.
From the information provided, it also appears that the mat has been used in an area that it isn’t designed or recommended for, which is likely to be contributing to the issue you’re experiencing.
We completely appreciate that this isn’t the outcome you were hoping for and do apologise for the disappointment caused. If you would like to discuss anything further with us, please don’t hesitate to get back in touch.
Warm regards,
First Mats
Rapid delivery
Rapid delivery. Entrance mat very good quality. Laid and doing its job in village hall. Would look to use First Mats again
7 de agosto de 2026
Resposta da First Mats
Thank you, Richard! It’s great to hear your new entrance mat is already in place and doing its job in the village hall. We’re really pleased you were happy with the quality and speedy delivery, and we’d be delighted to help you again in the future! 😊
The First Mats Team
would recommend
Great made to measure mat. Good quality and fitted well. About to order another one. Would recommend .
31 de julho de 2026
Resposta da First Mats
Thank you, Mel! We’re delighted to hear your made-to-measure mat fits perfectly and you’re happy with the quality. It’s even better to hear you’re already coming back for another one! 😊
Thank you for the recommendation and for choosing First Mats.
The First Mats Team
Great product and service
Mats exactly as described and made to the sizes I needed in a very speedy manner. I would recommend this company.
3 de agosto de 2026
Resposta da First Mats
Thank you so much! We’re really pleased to hear your mats were made exactly to the sizes you needed and arrived quickly. We really appreciate your recommendation and hope to help you again in the future! 😊
The First Mats Team
Resposta da First Mats
Thank you, Leanne! We’re so pleased to hear you were happy with both the product and the service you received. We really appreciate the lovely feedback! 😊
The First Mats Team
Great company great result
We used this company for our salon entrance mat and were so happy with the outcome we love our new addition and clients have commented on how good it looks for branding, it was easy to do and such a reasonable price. A must have for any business id say !
13 de agosto de 2026
Avaliação não solicitada
Resposta da First Mats
Thank you so much, Daisy! We love hearing that your new logo mat has been such a great addition to your salon, especially that your clients are already commenting on how good it looks! 😊
It’s great to hear you found the whole process easy and the price reasonable too. Thank you for the fantastic recommendation!
The First Mats Team
Excellent customer service
Excellent customer service , excellent quality and graphics are of the highest quality , will definitely order again thankyou
11 de agosto de 2026
Avaliação não solicitada
Resposta da First Mats
Thank you so much, Michelle! We’re delighted to hear you were impressed with the customer service, quality and finished graphics on your mat. It’s fantastic to know you’ll be ordering from us again, and we look forward to helping you with the next one! 😊
The First Mats Team
Delivery on time
Delivery on time. Brought two to lay end to end.
Odours are strong for 1/2 days after laying out .
Work really well, soft extremely soft under feet .
Would recommend.
3 de agosto de 2026
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