Fiton Avaliações 

Signed up for my Highmark BC-BS membership but have not received an email confirmation which I need to attend the gym of my choice. Website is terrible. Called their customer service and was put on hold for 30 minutes, then cut off.

This "benefit was part of my health insurance. Fiton never even sent me any information about how to use it until January 25. I missed an entire month of benefits and they would not even respond to my complaint except to say "Thank you for your patience! We’re in our busiest season and appreciate you bearing with us." Then they stopped communicating with me.

Yes, as seen below, the online service is horrible. Bait and Switch. How did BCBS ever, ever go with this company? It does not give me much confidence in their judgement or their desire to actually serve their customers.

They claim to have paid my gym membership, but my gym says they did not pay it. So, where did the money go? I think FitOn is a scam. Customer service is basically useless.

Customer service is terrible, they say they will call you back in 24 hours ( which does not help when you need something done in a quicker manner and they never call you back
They also will charge your account even if you do not sign up, if you just talk with a gym and the Gym looks up your account in their system

This is the worst customer service of my life. I have been trying to contact support for assistance and only receive canned messages from an AI chat that does not answer any of my questions. This has been going on all month. I have been unable to use this benefit from my health plan because of the poor customer service.

Update: 1/8/2025 Finally we got a hold of a human being who took time to get us set up and now the program is working!! Terrible. Can’t use the website. Getting membership is worse than anything ever. 3 weeks trying to get set up & still not on. Trying to get a representative on phone is bad & info is all screwed up. We will never use on line visits. We always went to the ymca in person 3 days a week for treadmill, stairstepper & a few machines to stay healthy.

The only benefit is a “free” gym membership through my BC-BS advantage plan. The app appears to be useful to pay the YMCA monthly fee, maybe? Oddly FitOn claims to pay the Y more than twice the price the Y charges everyone else. It appears FitOn also offers on line workout videos. I assume some folks use these. (Every advantage plan offers “free” gym membership, but FitOn does complicate things.)

This company’s customer service is horrible. Have attempted to get questions answered regarding membership from mt BCBS plan and they have yet to respond to emails and chat requests. Tried calling their customer service number and made mistake of choosing option for callback and still have not received call back 4 hours later. If my plan sticks with this atrocious company in 2026 may have to change to different provider.

absolutely an incompetent company, I have been trying for over a week to get things straightened out with them. Excellus BCBS is my medicare advantage choice but am seriously thinking of switching to aetna because they have a silver sneakers or silver and fit programs. BCBS should rethink their fitness provider.

I really want to give ZERO stars, this company, if you want to call it that, is THE WORST!!!
Since changing plans from Aetna MA to Highmark MA, Fit On is the plan they offer. There is NO ACTUAL person you can talk to about the confusing gym membership benefit and they haven’t responded via email for over a week. Seems like Bots created and run everything. Totally disgusted with this offering, useless!!!

It took me days to get their website to actually list the YMCA I belong to. However, I have not been able to sign up for classes, buy any of the equipment they promised, nor have they returned inquiries

I just began receiving Medicare Advantage with Excellus BC/BS in upstate NY. Fit on health is the contracted company they use for fitness benefits. So far, 2 weeks into JANUARY and I have been unable to access this benefit due to a glitch in the virtual credit card system that Fit on health uses for non network gyms. I am also considering a switch to MVP as they have Silver sneakers, that my gym accepts. Excellus needs to reevaluate their contract with Fit on health.

Horrible organization. Extreme difficulty with gym membership. Customer service is not any help. Contacted them 3 days ago and have gotten no response. Was on hold for 3 hours and then chose the call back option and never got a call back. Paying gym membership out of pocket. Will be changing my Medicare Advantage plan!

FitOn received contracts with Excellus & Highmark Blue Cross in WNY for Medicare Advantage plans effective 1/1/25 and they are off to a rough start. There have been major problems with online enrollment, lack of accessible customer service, overpromised benefits & under-delivered with limited in-network providers. They have a complicated monthly benefit credit model that is a nightmere for members especially snowbirds who travel south for 3-6 months. Silver & Fit and Silver Sneakers are much larger, better & less complicated plans for MA members to use.

This is the first year I have not had silver sneakers as part of my health coverage. Fit on is deficient in what it offers compared to silver sneakers. I am looking into changing my healthcare insurance over this.

They have no live customer service. The chat is a bot. I sent an email via their contact form and they haven't answered in days.

This could be a great company. Unfortunately, they take 3-4 months to add a studio. In the mean time , I loose my credits each month. I am having to lose credits and pay out of pocket because their process is slow .

I have been using this app on and off for years. Im back at it now as you can't go past the variety, and the different levels depending on the tye of workout that you are up for. It's hard to believe that the 100% free option doesnt contain ads and offers the same great classes as the paid section. The paid section provides more music options, nuturion and meal plans and can be mirrored to your TV. Its fantastic.