Fitrite Fencing & Decking Ltd Avaliações 427

From the first contact the process has been so easy.
The decking, fence and gate wasn't easy as it went round a conservatory, up steps and decking leading to the lawn.
It has been finished absolutely brilliantly, attention to detail and looks amazing. Paul, Taylor and Jenson were so professional and great guys.
The whole area has been cleaned and no mess has been left. Fantastic company. Many thanks

Raised decking and steps looking absolutely lovely. Extremely pleased with it. Kelsey and Ash were brilliant. Friendly helpful and really good at their job and worked so hard. Lovely lads. Nothing was too much trouble. Would definitely recommend Fitrite

The service from the Fitrite Sales Manager Joe to the site engineers who fitted the decking has been a brilliant service/experience.
Neil & Perry the installation team have been exemplary, they never stopped working they were meticulous with their work, checking all specification with myself during the 3 days on site. Neil and Perry are a credit to your organisation!
Having recently retired from Board Level position in a large Sales and Service organisation the last touch point is as important as the start of the journey, word of mouth recommendations go a long way.
It is not what somebody says you will remember it is how they made you feel!
thank you
Kevin & Janet

Excellent service from Fitrite from start to finish! Speedy installation date from the time of first contact so we didn't have to wait too long for our new deck! Amanda from customer services called me half way through installation to check all was ok and the guys; Kelsey and Ash who fitted the deck were excellent, really nice guys and did an excellent and speedy job of removing my old deck and replacing it with an extended new one! The quality of the composite decking boards look far more superior than my old ones which were coming apart! I would definitely recommend Fitrite, thanks for excellent service and a top quality product that hopefully will last for years to come!

I had a new veranda Nd skirt fitted 9th Sept although. It looks lovely the guys worked. Hard. After they left saw the joining strip protruding upwards. On the back of my park home.plus they cut the cladding on my park home obviously they repaired. The joining strip but seem to be not accepting responsibility the. To Cut my cladding had several visits. Fro. Sales rep. Of Fitrite. None if them seem.ti be acknowledging the. Damage. Even though my friend pointed out the. Damage to Fitrite sales. Rep. Communucatuo been appalling from work starting. To finishing. The former sales rep nick butler on first visit to give. Quote was. 1.5 hrs late. Then the. New sakes rep Jon kates arranged to visit me 30th Oct. Came home from work waited he didn't turn up contacted hi. He put my appt. In for wrong day.. I've since reco. Mended the company one if my clients going ahead with the company had no Communucatuo. Issues.

I found FItrite to be an outstanding company .Their work was excellent and attention to detail amazing Friendly workmen and i was kept informed at all times with help from Amanda head of customer service
Im one happy customer
Would highly recommend them to anyone
Kind Regards

Caroline Clemmet

The guys were great nothing was a problem. Paul and Taylor have done a cracking job on both deckings.outstanding quality and great service thank you.

Brilliant job done very happy with the work carried by Wadie and Mark. Nice to have something done hassle free. We are very happy with our decking outside.

Very professional from start to finish, attention to detail always met, very hard working team.

Job done by Kelsey and Ash. Both skilled, hard working employees. Very pleased with finished product.
Company were professional and fair in their dealings with me.

absolutely disgrace, job took well over quoted time to do. Then fence fell down, supplied the wrong fence to what we were quoted.
No response to my emails or any correspondence I send.
In the hands of the finance company. Do not use, they are a bunch of cowboys.

Would like to say a big thank you to Fitrite. The work carried out on our property was conducted in a very professional manner, the fitters done a very highly skilled job under the difficult circumstances as the weather that day was non stop torrential rain. The lads just got on with it. Very impressed. Would highly recommend Fitrite to anyone. Many Thanks.

All the staff at Fitrite have been very professional from start to finish. My request for a quote was answered the same day and an appointment to visit quickly followed. Nick was so helpful and came up with a design for the decking that far exceeded my expectations. The work commenced on the date I was given. The fitters Ben and Joe were amazing. They are friendly, helpful and extremely good at what they do. I am delighted with the decking, it has totally transformed my garden and I would highly recommend this company. 5⭐️⭐️⭐️⭐️⭐️
Pam BN13 2LL

After purchasing a brand new static caravan off of a well known caravan site, we opted to have some added decking to complete our new holiday home.
We had to wait approximately 8 to 10 weeks, not so bad, as we also had extra decking added to our other holiday home.
Decking done, looks lovely apart from quite a big mark to one of the pillars, we have tried to remove it, but sadly it won't shift.
We have only been waiting since April/May time for fitrite to finish the job and fit our gate that we also ordered and paid for, "through the park".
So sad as we have a little dog who would love it on park, I haven't brought him due to the lack of safety without the gate.
We have complained more than several times to the park, I've also contacted Fitrite myself to ask about my gate, spoke with Simon Sleep on the phone plus we've exchanges emails, his last one saying, he will look into this, that was roughly 2 weeks ago.
Please Fitrite, sort this our ASAP, otherwise can you refund me the cost of a new gate plus fitting, then we can look somewhere else?

The lads who fitted my fence were very polite and proffessional

Joanne
Wa76lw

I can’t speak highly enough of this company. The decking they have installed is fabulous we could not be happier,

The fitters were very nice, very professional and highly skilled at what they do, my father had a mini stroke while they was here and they was fantastic. They ran to get the difibulator onsite and they helped the ambulance find us

They completed the job in 2 days and we could not be happier

We had a slight issue with the lights they fitted, but Liam on the customer service side was very responsive, kept us updated and got the problem resolved as soon as they could

I would definitely use them again.

Thank you everybody

Yesterday was scheduled our fences installation with Fitrite 16/09.
We received an email a month and a half ago from the company manager with the information and confirmation of dates.

The surprise was when nobody showed up on the 16/09 and I rang the manager and he couldn’t give me and answer. He said he will find out with the head office xD after that, he never contact us. Next day I have received a call from customer service telling me they are having delays with orders and at the end of December probably will be the new date…

Our disappointment and sadness was huge because we trusted this company and if there was an issue it’s ok but please let us know. It’s looks like they forgot.

Sadly, we asked our refund back.

Customer service dealt with everything very well thanks God and they help us to get our money. At least, a relief and we are happy with the sales manager treatment and customer service.

I hope they will investigate what happened and the person in charge of my order and project become aware about how important is attention to detail and communication because is causing damage to this company.

We just had our summer house and decking built by Fitrite, it was nicely done, first class standard. Huge thanks to Mick Scales, Ash, Kelsey and Connor for the excellent job done👌

Fitrite made a very good job of our decking. Kelsey and Ash, the fitters were very polite and cleaned up after everything. They gave it a good clean up after they finished the job. It took 4 days to complete and I thoroughly recommend them and the company. 10 out of 10.

I would highly recommend Fitrite, fantastic job completed in full in 4 days. Their knowledgeable and professional fitters were amazing and done the job to my specifications, and couldn’t have more helpful, Ricardo especially!!!
Once finished they thoroughly cleaned the area that they were working, and done a complete check around the fence to ensure that I was completely happy with the work.
Would 100% use them again!!, and even my neighbours were impressed and asked for a visit from their sales team.
Thank you again, what a difference to my back garden.
Regards Robert McQuade.