Fiverr Avaliações 323

I've been using Fiverr since 2012 and this is the worst experience I've ever had. Their system had a technical bug that prevented me from using my 10% discount code. Their own support agent (DJ) admitted it was their technical issue, not mine, but then refused to offer ANY solution.

I asked them to either fix the code immediately, apply the discount manually after I pay, or give me account credit. DJ said "what you are requesting is not something I can approve" and told me to just wait indefinitely for their technical team.

Their technical team took over 24 hours and never fixed anything. When I complained, DJ was dismissive and rude, kept saying "I'm sorry" without providing any actual help.

On top of this, I wasted 2 days dealing with a fraudulent freelancer (andrew_jammess) who admitted he was working on other projects instead of mine, lied about completing work, and refused to deliver anything. Fiverr's cancellation process takes 48 hours minimum.

The platform has gone downhill. Customer service is terrible. Technical issues go unfixed for days. No accountability. After 13 years as a loyal customer, I'm done with Fiverr.

I'm giving my services on fiverr since 2019, but now they just banned my account just a because a misunderstanding with a client. such a waste of money and time

I’m very disappointed with my experience with Fiverr. I hired a freelance trademark attorney to assist me in drafting and submitting my trademark. My trademark application was filed with an error that the attorney never informed me about. The application had to be sent to a third party for correction, and now I’m being asked to pay an additional $300 just to have it reviewed and resubmitted. I’ve tried multiple times to reach the attorney who filed my application, but I haven’t been able to get a response. I believe a partial refund was fair given the lack of communication and failure to address the issue within the required timeframe. However, Fiverr refuses to apply my $50 credit to my debit card. Instead, they have credited my account. I asked them why I would want to use their platform again after this terrible experience.

They explained to me that I had 14 days after services were rendered to issue a complaint. However, I insisted that their policy should not apply in this situation. Fourteen days after services were rendered, there was nothing wrong with my application, so I had nothing to report at that time. I only learned months later—from a third party—that there was an issue with my trademark. Trademarks take months to process, so I had no reason to believe anything was wrong or that my application wasn’t being properly handled by their freelancer.

If their company vetted and approved this freelancer, then the responsibility for their negligence should fall on both the freelancer and their company. Given that the full scope of services was not fulfilled, I requested that the $50 be credited back to my debit card.

They have refused my request. I am writing this review to warn others that if for any reason you may have an issue with your hired freelancer, know that this platform will not handle your issue in a fair and reasonable manner. If you are considering hiring a freelancer on the Fiverr platform, make sure that you read the policy and guidelines before hiring any freelancer. My recommendation would be to not use this platform at all! The risk is NOT worth the reward.

Dear Fiverr Support,

I am writing to express my deep disappointment with the recent experience I’ve had on Fiverr. My account was unexpectedly disabled without any clear explanation, despite having no record of violations or issues. Prior to this, one of my active orders was cancelled by Fiverr just two days before completion, even though there were no disputes or problems with my buyer.

Since then, I have reached out to Fiverr Support several times, and each time I was informed that my case was being forwarded to the relevant team. However, it appears that the issue has not been properly reviewed or resolved. I feel that my concerns have been overlooked and that I have not received fair or transparent communication.

This was my first experience using Fiverr, and unfortunately, it has been quite discouraging. Instead of finding support, I’ve been left with frustration and uncertainty. I sincerely hope Fiverr takes this feedback seriously and makes improvements to ensure sellers are treated with fairness and respect.

Kind regards,

Abigail Nora

Unprofessional seller and not reliable service.

They allow unprofessional people on their website who are now spamming my Google Business with fake reviews!!!

Their member even had fake reviews on his own profile with Fiverr..

They won't help nor take any responsibility for it!

So I may have to close my Google business account as Google are uncontactable

Awful experience with Talhah (@sarfraz85). The work looks fake and sloppy. I gave clear instructions, but the seller ignored them and delivered poor results. We needed many rounds of revisions, which wasted a lot of time. The photos look cheap and unrealistic, nothing like what was promised. The work was overpriced for such low-quality results. After taking the payment, the seller tried to charge more for the source files, which real professionals provide without issues. I feel completely scammed. The attitude was rude and unhelpful. Complete waste of time and money. I had to pay someone else to fix everything. Fiverr should remove this seller. Avoid this "professional" at all cost. Very bad experience on Fiverr. This is the last time I use Fiverr.

So desappointed and frustrated with the seller Fiverr OLast M.
I contacted him to have more followers on my Facebook and TikTok pages, and find myself with FAKE ACCOUNTS FOLLOWERS.
He should have just told me if maybe offer was for fake accounts followers.
For me , he has NO EXCUSE as, as a professional HE CANNOT NOT HAVE KNOWN ABOUT THAT.
THAT WAS DISHONEST AND TOTALLY UNPROFESSIONAL. No wonder he has a fake profile picture himself.

I scammed with this site, 100% not recommended,
Payment taken but not do any work

Got scammed twice first time I was refunded my money. Got scammed again they changed my email password so I can't get my email back. Fiverr would not work with me with new email. This time I lost over a $1000. Not including what I already spent for crowdfunding. Total loss is $3000. Fiverr decided to just lock my account instead of helping me.

Had the worst customer service experience in my life with Fiverr. Hired a freelancer by the name of Daniella J and she did not deliver any of the results she promised. After researching some of the social media posts she screened shot there was no evidence of them using my song. Contacted Fiverr and 3 of their reps willfully ignored the complaint I sent them. Fiverr is filled with low pricing bottom feeders that don't deliver. You live and learn and I learned the hard way that you get what you pay for.

Pessima esperienza. Ho pagato per un servizio che non è servito a nulla perchè la persona l'ha redatto con l'intelligenza artificiale (potevo quindi farlo io). Quando ho chiesto il rimborso, sono spariti. Sono due mesi che lotto ancora per riavere i miei soldi, e ancora nulla. NON AFFIDATEVI A QUESTO SITO. LEGGETE LE RECENSIONI NEGATIVE, SPARISCONO. ASSISTENZA INUTILE. ALLEGO PROVE DI UNA CONVERSAZIONE AVUTA ANCORA DOPO DUE MESI E MEZZO: Comment author
Jade
15 giornI fa
Ciao, Sono Jade del Servizio clienti e oggi ti aiuterò!
Capisco che siano passati più di 2 mesi e che tu voglia sapere lo stato del tuo rimborso.
Ho inoltrato la tua richiesta al team competente in modo da approfondire. Non appena avrò notizie, ti farò sapere facendo seguito a questa richiesta di assistenza.
Grazie per la pazienza e la comprensione.

da qui sono spariti e ancora non ho ricevuto risposta: VERONICA
12 giorni fa
Ciao, la tua collega mi ha detto che dovevo aspettare due mesi. ora due mesi sono passati e ancora niente. vi chiedo per favore, datemi i miei soldi! non è giusto!

Comment author
VERONICA
11 giorni fa
E' possibile avere notizie del mio rimborso? o devo aprire un altro ticket assistenza???

Comment author
VERONICA
6 giorni fa
Ci sono novità? non mi avete più fatto sapere. per favore.

Comment author
VERONICA
2 giorni fa
Due mesi e ancora niente! avevate detto che mi avreste rimborsato dopo due mesi, e invece non avete fatto nulla!!!!

Comment author
VERONICA
Oggi
avete chiuso una pratica senza risolverla, non va bene. avevate detto che avrei avuto un rimborso dopo due mesi e siete spariti, ma che servizio è il vostro? siete solo dei truffatori.

Come potete vedere, nonostante da due mesi continuo a scrivere ora sono anche spariti. PESSIMI.NON FIDATEVI.

Hello Fiverr,

This situation is very disappointing for me. I have been working on Fiverr for 5 years, always maintaining 5-star reviews, and never received any negative feedback on my account.

Recently, I worked with an African client. She made me do a lot of extra tasks outside the order without payment, and when I refused to continue without additional charges, she became unsatisfied. Later, she delayed the order review unnecessarily and requested a refund from support — which is unfair, because she is still using the website I designed.

When I disagreed to refund, she reported that I insulted her. She presented my words “African Woman” as hate speech, but I only mentioned it to describe her identity, not in any offensive way.

Fiverr still decided to refund her and permanently suspend my Level Two Seller account, Ticket Number: #13755545.

Is refusing to do unpaid extra work really my fault? As a Level Two Seller with a clean record, I expected fair support. Doesn’t Fiverr consider the seller’s side?

Why Fiverr Is Failing Its Top Freelancers
Why Fiverr Is Failing Its Top Freelancers

As a long-time Fiverr seller with a flawless 5-star rating, I’ve built a reputation based on quality, consistency, and client satisfaction. My reviews are detailed, enthusiastic, and specific—yet none of that seems to matter.

Once I began charging higher rates that reflect the true value of my work, Fiverr drastically cut my visibility. I was removed from search pages, and my exposure plummeted. Their explanation? Vague and nonsensical.

I invested in Seller Plus and Fiverr Ads, hoping to regain visibility once more. What did I get? Nothing—except faster access to my own earnings, which I now have to pay for. That’s right: freelancers must pay Fiverr to receive their own money more quickly.

Even worse, Fiverr claims that “private, confidential reviews” are what truly matter. These are invisible to sellers, never explained, and impossible to address. No matter how perfect your public reviews are, they won’t protect you. It’s a system built on opacity and nonsense

Customer support? Passive-aggressive and unhelpful. Instead of offering solutions, they deflect and defend a broken system. Sadly, but they're employees after all.

And let’s not forget the 21% commission Fiverr takes from every order—including tips and withdrawal. Yes, even the money clients voluntarily give you is taxed by the platform.

Freelancers deserve transparency, respect, and fair treatment. Fiverr is failing us on all fronts.

SEMPLICEMENTE INCREDIBILE
dichiarano di controllare i freelance ma non gli interessa nulla
eliminano gli account dei freelance che così non sono più contattabili e nemmeno ti avvisano
ho speso migliaia di euro per un prodotto inutilizzabile ma loro appellandosi alle loro "policy", non solo non ti assistono, ma ti propongono altri provider che con la stessa leggerezza potrebbero sparire, truffarti e non consegnare un ordine

I joined Fiverr's affiliate program and promoted their platform using only the official tracking links they provided. After attracting real users and earning $507 in commissions, Fiverr suddenly refused to pay me.

What was their excuse?

"Our system shows that the majority of signups referred by your affiliate account are direct referrals from search engines..."

They claimed that I violated clause 4.1.10 of the terms, but provided no evidence. No screenshots, no tracking logs, no click data - absolutely nothing. How can you accuse someone of violating your terms without providing any evidence?

I have never linked users directly from search engines to Fiverr without my affiliate link. I followed the rules. This looks like a scam to avoid paying legitimate commissions. They profited from my traffic and then closed my account when it was due.

Stay away from Fiverr affiliate program. It is misleading, unprofessional and dishonest.

My success score went down and my Level 1 Status is now at risk even though I have had satisfied customers and done everything to work professionally and fast to deliver high quality voice overs. I recently had an order from Pepsi and they were very happy about the product I delivered but still my success score is down and no one is helping me out with this through customer service. It has been weeks now with no help and my patience ran out! I really need a supervisor who can take over from here and help me out so I keep my Level 1 seller status! If I do not get help with this issue I can not see myself selling on Fiverr anymore.

I've spent hours to create my seller profile and 30 minutes after launching it they sent me an email that my profile cannot be approved.

No further explanation... No one asked me anything about my profile

Lost my time but in the end probably saved more

DO NOT WORK OR BUY ON FIVERR.
They can literally take away your money that you worked for after the order is completed and the client drags you to do extra work for free and then complains you didn't do everything he asked for. It's a scam greedy platform, they do not protect sellers at all and care only about their own profit.

I would rate this experience 1 star but the truth is i never even got to make my account.
website was so buggy it would glitch during making my account 2 times on seperate pages - both times the glitch/bug prevented me from creating my account where it should have been a 5 minute job.
it has been 3 HOURS and i have been in contact with the support bot (absolutely atrocious AI from like 2016 or something) AND emailed them AND have since had a response to my request to fix these bugs. their reply? "try checking the FAQs and filing a ticket on your account" as if i hadn't done all that, because the last thing they give you is their actual customer support email. and now they just tell me to walk in circles and treat me like the bugs on their website are MY FAULT. this is beyond appalling and i can't believe how much worse it would get if i was genuinely trying to use this service as a freelancer.