I don't recommend this garage. They tested my car and said I need to change all 4 injections and went to another place the next day and was tested and only 1 injector was at fault. They try to make mo... Ver mais
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Veja o que dizem as avaliações
Fantastic customer service, ‘what a breath of fresh air’. Main dealers should go to 5 Star and get some much needed training from Asif and his team! Everyone is so helpful and friendly and they g... Ver mais
A empresa respondeu
Took my car Merc GLA to Five Star after 3 other garages (including main dealer) couldn't point to exact cause of issues was having for over a year (GPF filter getting clogged triggering engine warning... Ver mais
A empresa respondeu
I've just had a service & MOT at Five Star Autocentre and cannot recommend them enough. Not only did they beat the other bigger name garages around on price, but the service was brilliant. Emma & t... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Welcome to Five Star Autocentre for MoT & Service. An award winning MoT testing and servicing garage in Huddersfield. If you need a car service, MOT or car repairs in the Huddersfield area for all range of manufacturers’ vehicles, our friendly local technicians are here to help.
Informações de contato
The Triangle, Allen Row, Paddock, HD1 4RN, Huddersfield, Reino Unido
- (01484) 545422
- info@fivestarautocentre.co.uk
- fivestarautocentre.co.uk
4,1
Muito Bom
730 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I don't recommend this garage
I don't recommend this garage. They tested my car and said I need to change all 4 injections and went to another place the next day and was tested and only 1 injector was at fault. They try to make more work than needed for better money. That's a shame. And yes my car has approx 124,000 miles but no-one asked me when I have changed the injectors last time as we just did and one is having an error. Your recommendation was to replace the injectors as a set even if they were replaced already. No one asked just gave me a huge bill and option to pay in installments. Never trust
26 de outubro de 2026
Avaliação não solicitada
Five Star Auto’s are so reliable
Five Star Auto’s are so reliable, accommodating and trustworthy. Highly recommend.
10 de outubro de 2026
Avaliação não solicitada
Resposta da Five Star Autocentre
Thank you David for your kind words
From Emma , Nikita and Harriet
Clear communication, friendly staff
Clear communication around what was going on with the car and how much it would cost
16 de setembro de 2026
Avaliação não solicitada
Very good
Very good. Quick and easy to talk to. Would recommend.
9 de setembro de 2026
Avaliação não solicitada
Professional Staff, What a Blessing.
What a great place to visit, ideally with a car of course! Called to book an MoT for our Tesla (yes, they do electric) and a service / replace the HEPA and pollen filters. Very professional young lady answered and booked the car in within a few days. I arrived very early, they were already open, all up and running, quite impressed. Very slick hand over and that was that. I must confess to switching on the camera's a few times while they had the car, all good and cracking on with the MoT then the replacement of all the filters, it's quite a messy job to get at these hence asking the garage to do it. I was called to say the MoT had passed okay, no issues, called again when the car was ready to pick up. Popped in, paid, again nice people on the front desk who actually knew what they were talking about. Off we drove all ready for another year in paradise. Thank you for the Five Star experience.
18 de agosto de 2026
Avaliação não solicitada
Resposta da Five Star Autocentre
Steven, this really made us smile. Thank you for such a brilliant review.
From arriving early and finding us already up and running, to keeping an occasional eye on us through the Tesla cameras, it sounds like we passed your inspection as well as the Tesla passed ours!
It’s great to hear you were impressed with the whole experience, particularly the communication and the team on the front desk. We’re also pleased we could take care of the HEPA and pollen filters and save you the messy job of getting to them yourself.
Thank you for trusting us with your Tesla and for describing it as a true “Five Star experience”. We couldn’t ask for much better than that.
Here’s to another year in paradise!
Emma Keighley
Service Manager
Five Star Autocentre
Great service and good value
Great service and good value. Overall very happy with the service I received. Would rate excellent overall.
15 de agosto de 2026
Avaliação não solicitada
Resposta da Five Star Autocentre
Thanks Andrew, we really appreciate the feedback.
It’s great to know you were happy with both the service and the value you received from us. An excellent overall rating is exactly what we aim for, so it’s good to know we delivered that for you.
Thanks for choosing Five Star and we hope to see you again.
Emma Keighley
Service Manager
Five Star Autocentre
owner is extremely rude
Spoke to the owner who confirmed they could program a Tesla Model X front ECU. Paid £180 to have the car recovered to their garage. On arrival the owner refused to take the car and was extremely rude. Complete waste of time and money. Avoid.
6 de agosto de 2026
Avaliação não solicitada
Resposta da Five Star Autocentre
Dear Michael,
We’re sorry to read your comments and that you were unhappy with your experience. Your account does not fully reflect our understanding of what took place, but we appreciate the frustration caused by the situation.
We would be happy to discuss the circumstances with you directly.
Emma Keighley
Service Manager
Five Star Autocentre
Resposta da Five Star Autocentre
Hi Malcolm,
We’re sorry to hear your experience fell short of expectations. As your review doesn’t include any details, please feel free to contact us directly so we can understand what happened and look into this for you.
Emma Keighley
Service Manager
Five Star Autocentre
Will use them again
Could get booked in the next day, parts available, price reasonable, staff helpful, pleasant and efficient. All round professional experience. Very satisfied.
21 de julho de 2026
Avaliação não solicitada
Resposta da Five Star Autocentre
Really pleased we could get you booked in so quickly, Judith, and have everything ready to get the job sorted without any unnecessary waiting around.
It’s also great to hear you found the team helpful and pleasant and felt you received good value from us.
Thank you for the lovely feedback. We’ll be very happy to look after you again next time.
Emma Keighley
Service Manager
Five Star Autocentre
I booked my MOT with this repair shop
I booked my MOT with this repair shop. They quoted me £850 for service + MOT work and I agreed.
A few hours later they called saying the cost is now £2200 because of an "ignition failure" they didn’t find in the first quote. They said work had already started.
My car isn’t even worth that much so I told them I don’t want the repairs and will buy a new car instead.
They then demanded, they asked me to pay £400 I still paid even though the MOT still FAILED and nothing was actually fixed.
Very unprofessional. They can’t diagnose properly, give one price then change it, and charge for work that didn’t solve anything.
Do not go here if you want honest quotes and proper MOT service.
13 de julho de 2026
Avaliação não solicitada
Resposta da Five Star Autocentre
Hi Muhammad,
Thank you for your feedback. We’re sorry you were disappointed with your experience, but we’d like to clarify the circumstances.
You contacted us at very short notice after your MOT had already expired, and we accommodated your vehicle in our final available slot that day. You also requested a full service, which was completed as agreed.
During the MOT, the vehicle failed on two mandatory items: a worn front suspension joint and an illuminated engine management light. With your agreement, we carried out further diagnostics to identify the cause of the warning light. This confirmed that the DPF required replacement, and we provided you with a quotation for the repair.
You chose not to proceed with the repairs, which we fully respected. No repair work was carried out and you were not charged for any repairs. The amount paid covered the service you requested, the official MOT test and the authorised diagnostic work.
We understand that repair costs can sometimes exceed what an owner feels a vehicle is worth. However, our responsibility is to identify faults accurately and ensure vehicles meet DVSA standards. We cannot issue a pass where mandatory defects remain.
We are happy to provide copies of the MOT report, invoice and diagnostic findings should you wish to review them.
Emma Keighley
Service Manager
Do not get your car motd hear its a rip…
Do not get your car motd hear its a rip off
Failed my car on multiple things that dont even need doing...
They wanted me to get all these problems fixed with them but I went to my normal garage who checked my car over and non of these problems was there 🤔
I then went to another mot garage and my car past with flying colour's.........
DONT BE FOOLED BY THIS GARAGE
IT WILL BE ON RIP OFF BRITAIN SOON
26 de junho de 2026
Avaliação não solicitada
Resposta da Five Star Autocentre
0th July 2026 New updated review reply back:
Update: Since posting our original response, we have continued to make every effort to identify the alleged transaction. We also requested additional information through Trustpilot, including your full name, vehicle registration number and the approximate date of your visit. Unfortunately, no identifying information has been provided to date, which means we remain unable to locate any corresponding MOT inspection or investigate the concerns you have raised. Our invitation remains open, and we would genuinely welcome the opportunity to review the matter if you provide the requested information.
Hi James Bob,
We’re sorry to read your review, as Five Star Autocentre takes all customer feedback seriously.
We have carried out a thorough search of our records but, based on the information available in your review, we have been unable to identify your visit. To help us investigate your concerns fully, we have requested further information through Trustpilot and would be grateful if you could provide your full name, vehicle registration number and the approximate date of your visit.
We take allegations such as these very seriously. All MOT inspections are carried out by DVSA-authorised MOT testers in accordance with the DVSA Testing Manual, and any recommendations or failures are based solely on the condition of the vehicle at the time of inspection.
We are committed to resolving genuine customer concerns and will gladly carry out a full investigation as soon as we receive the additional information requested.
Kind regards,
Five Star Autocentre
Always excellent
Always excellent. Efficient and thorough and I completely trust them. Been using Fivestar for years and have introduced several friends and family to them. Keep up the fantastic work!
16 de junho de 2026
Avaliação não solicitada
Resposta da Five Star Autocentre
Hi Charlotte,
Thank you so much for your continued support and for taking the time to leave such a lovely review.
It means a great deal to us that you've trusted Five Star Autocentre for so many years and have recommended us to your friends and family. Your loyalty and confidence in our team are genuinely appreciated.
We look forward to looking after you for many years to come.
Kind regards,
Emma Keighley
Very easy & straight forward to order
Very easy & straight forward to order, delivered to the garage of my choice for fitting, well done Black circle.
The guy's at Fivestar are exceptional, professional, friendly, and the work they do is first class, this is my go to garage.
3 de junho de 2026
Avaliação não solicitada
Resposta da Five Star Autocentre
Hi Colin,
Thank you for your fantastic review and for continuing to choose Five Star Autocentre.
We're delighted to hear you found the process straightforward and that you were pleased with the service from our team. Your kind comments about our professionalism, friendliness and workmanship are greatly appreciated by everyone here.
We really value your continued support and look forward to seeing you again.
Kind regards,
Emma Keighley
Well what can we say
Well what can we say, absolutely brilliant, Emma on reception was a star, she helped us with the nightmare that was the warranty company, 6****** for Emma, our car was sorted quickly and efficiently. If you are wanting a friendly, helpful garage this is the one, the name is spot on Fivestar.
21 de maio de 2026
Avaliação não solicitada
Resposta da Five Star Autocentre
Hi Lynda,
Thank you so much for your lovely review.
It was a pleasure to help, and I'm so pleased we were able to get everything sorted for you despite the delays with the warranty company. Your kind words mean a great deal to both me and the whole team.
Thank you for choosing Five Star Autocentre. We really appreciate your support and look forward to seeing you again whenever you need us.
Emma
Manager
Excellent knowledgeable service
Excellent knowledgeable service. Solved a complex promlem with ease. Excellent customer service.
18 de abril de 2026
Avaliação não solicitada
Resposta da Five Star Autocentre
Good evening Vernon,
Thank you for taking the time to leave us such a kind review.
We're really pleased we were able to resolve the issue with your vehicle and that you were happy with both our technical expertise and customer service. Your feedback means a great deal to the whole team.
We appreciate your support and look forward to welcoming you back in the future.
Kind regards,
Emma Keighley
Manager
Five Star Autocentre
Deserving name Five star
Really good communication, reasonable pricing and excellent customer service. Card repaired on time and saved a lot compared to the main JLR dealership quote. Thank you
18 de abril de 2026
Avaliação não solicitada
Resposta da Five Star Autocentre
Hi Fareed,
Thank you for your fantastic review.
We're delighted to hear you were pleased with our communication, customer service and the value we were able to provide. It's great to know we could get your car repaired on time and save you money compared with the dealership quote.
We really appreciate your recommendation and look forward to helping you again in the future.
Kind regards,
Emma Keighley
Manager
Five Star Autocentre
Friendly and personable
Had to swap the time of dropping off the car the day before which they were able to change and they are always friendly and personable
10 de abril de 2026
Avaliação não solicitada
Resposta da Five Star Autocentre
Hi Carl,
Thank you for taking the time to leave us a review.
We're really pleased to hear that our team was able to accommodate the change to your booking and that you found us friendly and approachable. We always try to be as flexible as possible and make the process as straightforward as we can for our customers.
We appreciate your support and look forward to seeing you again in the future.
Kind regards,
Emma Keighley
Manager
Five Star Autocentre
I don't do reviews but these people are…
I don't do reviews but these people are great. Keep you fully informed and are honest and friendly. Not necessarily cheap but brilliant value and as helpful and kind as you can expect a service centre to be. N x
10 de abril de 2026
Avaliação não solicitada
Resposta da Five Star Autocentre
Hi Nigel,
Thank you for taking the time to leave us a review, especially as you don't normally write them.
We're delighted to hear you found our team honest, friendly and helpful. Keeping our customers informed throughout the process is something we place great importance on, so it's lovely to know that came across.
We really appreciate your support and look forward to welcoming you back in the future.
Kind regards,
Emma Keighley
Manager
Five Star Autocentre
BE WARNED ⚠️
Extortionate £523.02 to put on some discs and brake pads .
Had to go with it couldn't get it in P M autos my usual honest garage and i use my van for work.
Never again 😒
1 de abril de 2026
Avaliação não solicitada
Resposta da Five Star Autocentre
Hi Andy,
We're sorry to hear you were disappointed with your experience.
We always provide a quotation before any work is carried out, and no repairs are completed without the customer's authorisation. Our pricing reflects the quality of the parts supplied, the work undertaken and the manufacturer's recommended procedures.
We appreciate all feedback and are sorry we didn't meet your expectations on this occasion.
Kind regards,
Emma Keighley
Manager
Five Star Autocentre
Friendly and professional
Kept well informed through out my service and MOT as well as clear break down of pricing.
Extremely friendly service as well
23 de março de 2026
Avaliação não solicitada
Resposta da Five Star Autocentre
Hi Elizabeth,
Thank you for taking the time to leave such a kind review.
I’m really pleased to hear you felt well informed throughout and that everything was clearly explained that’s exactly the standard we aim for. I’ll be sure to pass your comments on to the team.
We really appreciate your support and look forward to seeing you again in the future.
Kind regards,
Emma Keighley
Service Manager
Five Star Autocentre
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