Fix Auto UK - Fix Auto Aberdeen Avaliações 254

Took forever to take in my car after accident and on collection after repair I've noticed damage in another location. They said they will phone back and get that repaired free of charge - 10 months in - not a beep.

Expert work , tidy, pleasant experience

Excellent body work completed, very clear instructions on what is required from the customer. Ability to keep track on how the process is going. Courteous and friendly staff.

Friendly service, vehicle finished as advised time, first class job.

The receptionist was very friendly and helpful. When I arrived at the appointed time for the assessment of the damage to my car I was dealt with immediately. My car was ready for me to pick up on the date of the estimate for completion

First the good, the staff were friendly and communication was very good. They have a good system.

The bad. It took more than 2 months to get the repair done and when it did go in it was also slow. I went through the insurance so can't comment on price but I did ask for a quote on a small bump and the price quoted was very high. So a mixed bag, I definitely wouldn't recommend if you're paying out of your own pocket, but I doubt they get much business that way (this is an opinion)

Very organised,responsive and first class repair.Longer turnaround than expected but this is supply issue out of their control.No hesitation in recommending them

Very easy apart from taking some photographs I didn’t have to anything.

Communication was accurate and professional through the whole process. Staff at Ashgrove Motor Body Bridge of Don were friendly, helpful and professional, particularly Valeen and Donald, who went the extra mile to ensure the repair process was completely stress free. Repairs were to a high standard, and when the car was delivered to Ashgrove the turnaround was very fast. The automated updates and progress tools were also a great addition. I was nervous putting my car to a repair shop I haven’t used before. I have a relatively new Audi Q5 with a particular colour of Black, so it’s a very awkward repair. I can honestly say I would return to Ashgrove for repairs in the future, not just due to the repair quality, but the service from the team too!

Nothing was too much trouble for the admin staff to sort out.
The staff assessing the damage were very efficient in making sure all the damage was assessed thoroughly.
The liaison between me, the staff at Autifix, and the insurers was excellent.
Altogether everyone did a first class job and I am really pleased how smoothly it all went and with the standard of the repairs to my car.

Extremely happy with the repair and Donald went the extra mile with the 2 scratches that were already there. Would recommend them to everyone

Perfect service,no problems at all.I can strongly recommend that service to everyone who need help with the car.

Disappointing from the outset. They ignored the first automated notification from my insurers which delayed the repairs. I dropped my car off for the repair, as arranged 6 weeks prior, only to be phoned a couple of hours later to be told that they didn't have the part and to come and collect it. This was incredibly frustrating when I had made plans in advance for the period I would be without a car. Surely you plan ahead and order in parts in advance? When I turned up to collect my car, I was told of an alternative option which I was happy to take, however this was not offered to me on the phone which resulted in a huge waste of my time. No apology was offered at that stage, we were just met with rudeness and a defensive attitude. When I went to collect the car, of course I was advised to check the repair and make sure I was happy with it. Naively, I only checked the front bumper area and was happy and drove away (not thinking I'd need to check the entire car for damage, assuming they would not cause any excess damage!). I got home to discover a scratch mark on the rear door, clearly caused by a tool being scraped across the door. I see from other comments this isn't an isolated incident. When I reported it that evening I was told it was absolutely not them and I had obviously damaged it on the drive home. I am 100% confident it happened in their care due to their own negligence. The front bumper sensors now beep sporadically now too which, because I have noticed only since leaving the garage, will be absolutely nothing to do with their poor workmanship, I am sure! I probably knocked them off when I hit my rear door with that tool, silly me. And I tried to take this up with them over the phone and email, but unfortunately I was either ignored or met with the same patronising attitude (from the same person who gave me attitude when we visited the garage). When this was escalated to the MD at my request due to the conflict of interest, I was met with radio silence. Honestly, if you have the choice - AVOID!

Kept informed throughout. Repair looks great

Just back from picking up my car that was in for a rear bumper re spray. The work done on the bumper is good and it was all done in a timely manner. However I have noticed damage to the wheel nuts on the rear wheels that I find disappointing. For this reason I wouldn’t use this body shop again as this is poor attention to detail. I am satisfied with the repair but not satisfied with the damage caused. If the company really are disappointed with my review they are welcome to get in touch but I have heard nothing.

All aspects of the car repair were excellent. Communication was always timely with clear information and detailed progress given by an online link. Admin staff were polite and helpful. The courtesy car I was given was small but more than adequate for my everyday needs.
Perhaps the most important aspect is the quality of the repairs. It was absolutely superb. Although my car is almost twelve years old, when I collected it, it looked like it had just left the car showroom for the first time! Many thanks to everyone at Ashgrove in Aberdeen for excellent service.

It was always informative by text.
If I called they were helpful.
Good result.

They repaired the van much quicker than expected and kept us informed all the way through.

Friendly and helpful garage. Had to wait a while for parts (not their fault) but once in the turn around was quick and I was back in my car faster than I expected.