Excellent communication from start to finish with regular text updates regarding status of repairs. Staff were customer centred, friendly and courteous during all contacts. The repair was carried out... Ver mais
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Veja o que dizem as avaliações
From Louise on the phone, Nick who came out to initially look at the car to the gentleman who helped me empty my hire car into my own car all professional, the workman ship so far looks great however... Ver mais
A empresa respondeu
Fix Auto Ayr is an effective and friendly car repairer. I have had the same good experience twice in the last couple of months. Although I hope to avoid seeing them again in the near future. 1 star... Ver mais
A empresa respondeu
My car was repaired by Fix Auto via my insurance following it being hit by another vehicle. From initial contact until pick up found staff to be friendly and efficient. Decent courtesy car. Kept updat... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Escrito pela empresa
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Informações de contato
Unit 18/20, 16 York Street, KA8 8AN, Ayr, Ayrshire, Reino Unido
- 01292 284095
4,7
Excelente
96 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
First class repair comunication was…
First class repair comunication was first class
Then a high quality valet
16 de outubro de 2025
Resposta da Fix Auto UK - Fix Auto Ayr
Mr Darian Ryan,
We're happy to hear that you were pleased with our communication and valet service. Thank you for your positive feedback; we appreciate it!
Happy Motoring from all at Fix Auto Ayr
terrible service
terrible service - timeframe too long, bad communication
In response to their reply - they were chosen by our insurance and didn't explain any delays - just laughed when asked if could be sooner than the 7 weeks it had taken to repair!
30 de agosto de 2025
Resposta da Fix Auto UK - Fix Auto Ayr
Hi DM Roofing,
Thank you for your feedback. We're sorry to hear about your experience.
At the start of the repair process, we offered to carry out a temporary repair to make your vehicle driveable and provided a book in date to ensure your vehicle remained mobile. As this option was declined and the vehicle was not in use, we accommodated your later request to bring it in as an unroadworthy vehicle. As we explained at the time, this approach extended the overall repair time compared to the temporary repair option, which would have allowed us to order parts and prepare the repair in advance.
Additionally, the timing coincided with the summer holiday period, which impacted workshop capacity. While this was outside of our control, we recognise this may have contributed to the longer stay of your vehicle with us.
We appreciate your feedback and will use it to review and improve our processes where possible.
Happy Motoring from all at Fix Auto Ayr
Resposta da Fix Auto UK - Fix Auto Ayr
Hi Alexander,
Thank you for positive feedback; we appreciate it a lot. We are glad you found our service excellent.
Happy Motoring from all at Fix Auto Ayr
Great job plus good communication how…
Great job plus good communication how repair was going
3 de setembro de 2025
Resposta da Fix Auto UK - Fix Auto Ayr
Hi James,
We're glad you were satisfied with our work and communication. Thank you for your positive feedback; we appreciate it a lot!
Happy Motoring from all at Fix Auto Ayr
The Moncrieffs repair
From the first time we contacted Fix Auto we knew we were is safe hands and the reception we received when we phoned was always courteous and professional even when we had to contact them when my husband had an accident in the courtesy car.
Our repaired vehicle was returned to us in showroom condition and I would recommend this repairer to anyone as we have been driving for over 50 years and never received this standard of customer service
25 de julho de 2025
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Ayr
Hi Anne,
We're happy to hear that you felt secure with us from your first contact.
We appreciate your kind words regarding our team's professionalism, especially during the accident with the courtesy car.
It's wonderful to know your vehicle was returned in excellent condition and that you received such great customer service.
Thank you for recommending us!
Happy Motoring from all at Fix Auto Ayr
Easy to reccomend
Guys were friendly and easy to deal with,got car back fully fixed and washed and valeted...car looking great and very well presented.
15 de julho de 2025
Resposta da Fix Auto UK - Fix Auto Ayr
Hi Michael,
We're happy to hear that you found our team friendly and easy to work with. It's great to know you were pleased with the repairs and presentation of your car!
Happy Motoring from all at Fix Auto Ayr
Resposta da Fix Auto UK - Fix Auto Ayr
Hi Simon,
We're glad you had such a positive experience with our team! Thanks for your feedback.
Happy Motoring from all at Fix Auto Ayr
Excellent Repair Service
The company was recommended via my insurance company. From the outset, everything was handled efficiently. I was given a courtesy car and I received regular updates so I never had to chase for information. When my car was returned, it looked immaculate, inside and out, and the repair work was completed to a high standard. On top of that, every staff member I dealt with, was courteous and helpful. Would highly recommend the company for any car repairs going forward.
13 de maio de 2025
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Ayr
Hi Marie,
Thank you for your kind words and positive review.
We are delighted to hear that you had such a positive experience with our service.
We strive to provide efficient and professional service at every stage of the repair process, from providing a courtesy car to keeping you informed throughout the repair.
We are thrilled that you were pleased with the quality of the work and the overall service you received.
We appreciate your recommendation and hope to see you again in the future.
Happy Motoring from all at Fix Auto Ayr
Fix auto kept me updated during the…
Fix auto kept me updated during the time my vehicle was in getting repaired after getting crashed into,was a pleasant experience and definitely would choose them in the future for any bodywork repairs,would recommend highly!
16 de abril de 2025
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Ayr
Hi Calvin,
We appreciate your kind words and are thrilled to hear about your positive experience.
It's wonderful to know that you were kept informed throughout the repair process and found the experience pleasant.
We strive to provide excellent service and are delighted to hear that you would recommend us for future bodywork repairs.
Happy Motoring from all at Fix Auto Ayr
Staff were very respectful
Staff were very respectful, courteous and knowledgeable. The repair was carried out in good time with updates on the progress of the repair.
7 de abril de 2025
Resposta da Fix Auto UK - Fix Auto Ayr
Hi Jim,
Thank you for your kind words and 5-star review. We are delighted to hear that you had a positive experience with us. We appreciate your feedback and will share it with our team.
Happy Motoring from all at Fix Auto Ayr
I was very happy with the experience I…
I was very happy with the experience I had using Fix Auto. They picked my car up and dropped it off and they were very professional. They kept me up to date with my cars progress and went above and beyond with their help and the customer service I received was outstanding. The work that they did to the car was fantastic! I have never used this company before but would highly recommend!
2 de abril de 2025
Resposta da Fix Auto UK - Fix Auto Ayr
Hi Louise,
We appreciate your kind words and are delighted to hear you had a positive experience with our team. We strive to provide exceptional customer service and are thrilled that we met your expectations. We are committed to going above and beyond for our customers, and we are glad that our team's professionalism and dedication to quality were evident in your experience. We are grateful for your recommendation and look forward to serving you again in the future.
Happy Motoring from all at Fix Auto Ayr
Insurance Repair
My car was repaired by Fix Auto via my insurance following it being hit by another vehicle. From initial contact until pick up found staff to be friendly and efficient. Decent courtesy car. Kept updated on progress of repair, really pleased with finish on my car. It had also been given a mini valet and smelt lovely inside. Can't fault the company, would use again and would definitely recommended.
4 de abril de 2025
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Ayr
Hi Linsey,
Thank you for your kind words. We are delighted to hear that you had such a positive experience with our team. We strive to provide excellent customer service and are glad that you found our staff to be friendly and efficient.
We are also pleased to hear that you were happy with the quality of the repair work and the courtesy car. We appreciate your feedback and will share it with the team.
Happy Motoring from all at Fix Auto Ayr
Really quick turnaround
Really quick turnaround, I really liked the text notifications as the car moves through the different stages of repair.
28 de março de 2025
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Ayr
Hi James,
Thank you for your kind words. We're glad you found our service efficient and appreciated the text updates. We strive to keep our customers informed throughout the repair process.
Happy Motoring from all at Fix Auto Ayr.
A definite recommendation
Having before experienced car repairs through companies recommended by our insurance, I was a bit concerned about how things would go. I needn’t have been because they did everything , and more, that they said they would; a lovely courtesy car that suited my needs, informative texts keeping me up to date with the stages of the repair and a wonderful job completed to an excellent standard. My car looked new when I got it back,
inside and out.
I’m also delighted with the quality of the service from the staff with whom i dealt.
A wonderful company all round.
24 de março de 2025
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Ayr
Hi Mrs McCaig,
We are delighted you have had a wonderful experience whilst using us to repair your vehicle.
Thank you for taking the time to submit this review on Trustpilot and remember all bodywork we have carried out has a Lifetime Guarantee.
If you need any other repair work carried out in future we will be here to assist you as required.
Happy Motoring from all at Fix Auto Ayr.
The company came to my place of work…
The company came to my place of work gave me courtesy car and took mine away to be fixed. Same at other end.
25 de fevereiro de 2025
Resposta da Fix Auto UK - Fix Auto Ayr
Hi Catherine,
We are delighted you have had a wonderful experience whilst us to repair you vehicle.
Thank you for taking the time to submit this review on Trustpilot and remember all bodywork we have carried out has a Lifetime Guarantee.
If you need any other repair work carried out in future we will be here to assist you as required.
Happy Motoring from all at Fix Auto Ayr.
Great experience
After being involved in a hit and run just before Christmas my insurance recommended that I use Fix Auto Ayr to repair my car. With this being the first accident I was involved in, I was naturally very stressed, especially with still having to work over the festive period and its limited transport. Fix Auto Ayr didn't waste any time and collected my car and dropped off a courtosey car on the next working day, so this alleviated so much stress. Throughout the whole process I was kept well informed and any questions I had were answered. The whole process was seamless and when my car was dropped off it looked brand new. My whole experience with Fix Auto Ayr has been great and I will definitely use their services again (hopfully not any time soon though)😅. Thank you!
21 de janeiro de 2025
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Ayr
Hi Danielle,
We are delighted you have had a wonderful experience whilst using us to repair your vehicle.
Thank you for taking the time to submit this review on Trustpilot and remember all bodywork we have carried out has a Lifetime Guarantee.
If you need any other repair work carried out in future we will be here to assist you as required.
Happy Motoring from all at Fix Auto Ayr.
Excellent
Recently had my car repaired by Fix Auto in Ayr and they were great, had excellent customer service and kept me updated regarding the work being carried out on my car. Couldn’t fault them, did an immaculate job and their guarantee is excellent for peace of mind
18 de setembro de 2024
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Ayr
Hi Joseph,
We are delighted you have had a wonderful experience whilst using us to repair your vehicle.
Thank you for taking the time to submit this review on Trustpilot and remember all bodywork we have carried out has a Lifetime Guarantee.
If you need any other repair work carried out in future we will be here to assist you as required.
Happy Motoring from all at Fix Auto Ayr.
Fast efficient quality repair and…
Fast efficient quality repair and excellent customer service.
8 de agosto de 2024
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Ayr
Hi Walter,
We are delighted you have had a wonderful experience whilst using us to repair you vehicle.
Thank you for taking the time to submit this review on Trustpilot and remember all bodywork we have carried out has a Lifetime Guarantee.
If you need any other repair work carried out in future we will be here to assist you as required.
Happy Motoring from all at Fix Auto Ayr.
Thank you for the car repairs
Thank you for the car repairs. My car looks like new! It was polished and washed for the pick up as well. Great service, friendly and helpful. Thanks!
2 de agosto de 2024
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Ayr
Hi Elizabeth,
We are delighted you have had a wonderful experience whilst using us to repair your vehicle.
Thank you for taking the time to submit this review on Trustpilot and remember all bodywork we have carried out has a Lifetime Guarantee.
If you need any other repair work carried out in future we will be here to assist you as required.
Happy Motoring from all at Fix Auto Ayr
Great customer service from Nick all…
Great customer service from Nick all the way through the process, was informed of updates on repairs every step of the way and standard of work was first class, like a new car when finished. Nick was very knowledgeable and communicated this well to put your mind at ease with how everything would work.
3 de julho de 2024
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Ayr
Hi Ross,
We are delighted you have had a wonderful experience whilst using us to repair your vehicle.
Thank you for taking the time to submit this review on Trustpilot and remember all bodywork we have carried out has a Lifetime Guarantee.
If you need any other repair work carried out in future we will be here to assist you as required.
Happy Motoring from all at Fix Auto Ayr
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