Excellent service from start to finish. I was very pleased with the service I received. They arranged a courtesy car for me that was the same model as my own, which was incredibly convenient and m... Ver mais
Localização
Trocar localização429-431 Rainham Rd South, Dagenham, RM10 8XE Dagenham, Essex, GB
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Veja o que dizem as avaliações
Thank you for repairing my car with a quick turnaround, and great customer service. I was kept informed of progress at each stage!
Very impressive and professional service. Customer service was absolutely A* communication was great throughout! The Garage is very organised especially the front desk lady who dealt with us (can’... Ver mais
A empresa respondeu
This is my first experience of this company but I could not be more satisfied. My car scheduled for completion by the Friday but due to my driving nearly 300 miles over the next couple of days they g... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Escrito pela empresa
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Informações de contato
429-431 Rainham Rd South, Dagenham, RM10 8XE, Dagenham, Essex, Reino Unido
- 020 8592 6111
4,7
Excelente
281 avaliações
Pede aos clientes que avaliem
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very good job
17 de março de 2023
Resposta da Fix Auto UK - Fix Auto Dagenham
Thanks so much for taking the time to share your kind words.
Fix Auto Dagenham
Resposta da Fix Auto UK - Fix Auto Dagenham
Thanks Suzie, the team will be so pleased to hear your kind words. Thanks again Fix Auto Dagenham
Did not clean the car left me with the…
Did not clean the car left me with the mess I was very upset
1 de março de 2023
Resposta da Fix Auto UK - Fix Auto Dagenham
Hi There,
Thank you for taking the time to review our services and we apologise for our delayed response and have ensured your comments regarding the repair and communication are relayed back to those that dealt with your repair.
We try to keep our customers informed with any new information throughout the repair process that directly affects the customer. If there is a recurring problem that persists related to the repair completed by our bodyshop or you are not happy with your repair please let us know if we are able to rectify this as it seems on this occasion, we were unable to meet our high standards.
We can ensure you that we pride ourselves in excellent customer and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto Dagenham
Fix Dagenham gave a 5 star service
Fix Dagenham gave a 5 star service
Communication was excellent and everyone was so helpful nothing too much trouble
Car was finished to perfection and cleaned
Thank you so much
23 de fevereiro de 2023
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Dagenham
Hi Jackie, thanks so much for your review, the team will be so pleased to hear it.
Thanks again Fix Auto Dagenham
Top service fixing my car
16 de fevereiro de 2023
Resposta da Fix Auto UK - Fix Auto Dagenham
Hi Liviu, thanks so much for taking the time to share your experience with Fix Auto Dagenham
Fixed my car in quick time
Fixed my car in quick time, earlier than anticipated
Kept in touch and arranged a convenient time to return my car that suited my work schedule
7 de fevereiro de 2023
Resposta da Fix Auto UK - Fix Auto Dagenham
Hi Matthew, thanks so much for taking the time to share your experience, the team will be so pleased to hear your kind words.
Thanks again
Fix Auto Dagenham
Excellent service and communication
Excellent service and communication, went above and beyond when i returned with an unrelated issue yo assist me. Would recommend every single time now.
17 de janeiro de 2023
Resposta da Fix Auto UK - Fix Auto Dagenham
Hi Gemma, Thanks so much for your review. We are always happy to help and appreciate you sharing your experience with us. The team will also be so please when we share this with them. Thanks again.
Fix Auto Dagenham
Very friendly helpful and polite.
Very friendly helpful and polite.
Had good practice organised everyone knew what they were doing
One small thing cant get through on the phone 1st time
19 de dezembro de 2022
Resposta da Fix Auto UK - Fix Auto Dagenham
Hi Helen, thanks for your review, noted regards the phone.we shall be sure to look into that. Thanks again Fix Auto Dagenham
excellent job
4 de janeiro de 2023
Resposta da Fix Auto UK - Fix Auto Dagenham
Hi Bhopinder, thanks so much for your kind review. Fix Auto Dagenham
My car repair was done and finished by…
My car repair was done and finished by date given . It was returned to me at home and was arranged around the time of me being home .
,
4 de janeiro de 2023
Resposta da Fix Auto UK - Fix Auto Dagenham
Hi Jacqueline, Thanks so much for taking the time to review us, and for your kind words. Hopefully you won't need us again but if you do we would be happy to help again.
Many Thanks Fix Auto Dagenham
Great customer service
Great customer service, kept me updated throughout the process.
Quality and speedy work would highly recommend.
5 de janeiro de 2023
Resposta da Fix Auto UK - Fix Auto Dagenham
Hi Jon, thanks so much for your kind review, the team will be so pleased to hear that.
Thanks again Fix Auto Dagenham
Excellent job done
Excellent job done. But customer service should do by answering phone calls and not waiting to time off shift. That's bad and not good customer service.
19 de dezembro de 2022
Resposta da Fix Auto UK - Fix Auto Dagenham
Thanks for your feedback Michael, we will be sure to share it with the team and resolve the phone issues.
The service was very nice and helpful…
The service was very nice and helpful and the job was done Perfect
22 de dezembro de 2022
Resposta da Fix Auto UK - Fix Auto Dagenham
Hi Andrzej, thanks so much for taking the time to review us, and for your kind words. The team will be so pleased to read them.
Thanks again
Fix Auto Dagenham
Very impressive and professional…
Very impressive and professional service. Customer service was absolutely A* communication was great throughout!
The Garage is very organised especially the front desk lady who dealt with us (can’t remember your name sorry). I love the way they took our concerns seriously and went over and beyond to double check our vehicle. Highly satisfying.
Very happy with the quality of the work done and the co-ordination between them and enterprise.
Thank you and well done FixAuto
14 de novembro de 2022
Resposta da Fix Auto UK - Fix Auto Dagenham
Wow, what a lovely review, thanks so much for your kind words Elcee, the team will be so pleased to read them. Thanks again Fix Auto Dagenham
Seriously poor customer service
Seriously poor customer service, no communication and blaming customer for their incompetence! Refused to return vehicle at customer’s request because they didn’t believe the customer!
!!!! Avoid !!!!
15 de dezembro de 2022
Resposta da Fix Auto UK - Fix Auto Dagenham
Hi Vikki, We have now reviewed the notes on our system and the email comms between yourself and our team, we are incredibly sorry the service was not up to your expectations. We can see that your complaint, and the delays, were predominantly driven due to the excess payment that we had been advised was due, unfortunately, as much as we would like to take our customers word all the time the contract we have with your insurer does not allow this. It specifically states that we are to work on their instruction as the fee payer and not the drivers. Whilst this does not make much sense to us as, we feel, the owner of the vehicle, yourself, should have full autonomy with regards to their own vehicle but the insurers and claims advisors insist that they are the fee payers so they have the autonomy.
Unfortunately this lead to them not advising us until the 15th that they had waived your excess. Prior to that we were instructed to collect an excess. Unfortunately as much as you advise us their was no excess due we can only work with what the fee payer are telling us, it is genuinely not about whether or not we trust you, it is about us following the somewhat strict and unwavering contract with the fee payer.
I also can see in the notes that once that was cleared up we then found it hard to find a convenient time for you to deliver your car back, we do accept that sometimes our customers cannot get around their working hours and we often struggle to get our team to work outside of our working hours, this lead to an impasse that i believe that issue has now been resolved and the car is now or was arranged to be returned to the hire car companies premises so it can be present when you return their vehicle.
We hope that clears up some of the confusion that lead to the issues towards the end of your journey with us and apologies again for any confusion our inconvenience you experienced.
Warm regards
Fix Auto Dagenham
Resposta da Fix Auto UK - Fix Auto Dagenham
Hi Zoe, thanks so much for the feedback and your kind words, the team will love reading them.
Thanks again
Fix Auto Dagenham
Very good experience
Very good experience, I really appreciate the work you have done on my car.
2 de dezembro de 2022
Resposta da Fix Auto UK - Fix Auto Dagenham
Thanks for the feedback Dayo, really appreciate it
They collected the car and returned it…
They collected the car and returned it looked like new all cleaned and no sign of damage
8 de dezembro de 2022
Resposta da Fix Auto UK - Fix Auto Dagenham
Thanks for the feedback and your kind words.
Fix Auto Dagenham
Picked the car up and dropped off…
Picked the car up and dropped off repaired! Just what you want!
29 de novembro de 2022
Resposta da Fix Auto UK - Fix Auto Dagenham
Thanks so much for your feedback, it is so helpful to know we are delivering to your expectations.
Thanks again
Fix Auto Dagenham
Fix auto had my Audi in their repair…
Fix auto had my Audi in their repair shop for about 2 months. Even though I was not happy about this I can honestly say their customer service was great. They really take customer service /excellence seriously because they always kept me in the loop with what was going on in terms of delays, parts being ordered etc. They literally called of not every week I would say maybe every 10 days which I think was good. They were always polite and apologetic for the delay even though it was not their fault. Once my vehicle was repaired it was easy and straight forward to go snd collect. They booked me in at a suitable time for myself and the girls were very friendly on my arrival.
They even allowed me to leave the courtesy car which was rented from enterprise with them to save me the trouble of having to take it back myself.
26 de novembro de 2022
Resposta da Fix Auto UK - Fix Auto Dagenham
Hi Charlene, thanks so much for taking the time to review us, especially your kind words about the team. With any luck the industry parts delays will eventually get better and you won't have to wait so long should you ever need us again, hopefully you won't :)
Thanks again Fix Auto Dagenham
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