Pleaseant service. Daniel Hutchinson very polite. Finished job made my 8year old car look like new. Would definitely recommend.
A empresa respondeu
Localização
Trocar localizaçãoUnit 3, 97-101 Peregrine Road, IG6 3XH Hainault, Essex, GB
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Veja o que dizem as avaliações
Our insurance company directed us to Fix Auto after a bad side collision. The whole process was lengthy owing to sourcing parts, but Fix Auto gave us weekly updates on the progress of the repair and w... Ver mais
A empresa respondeu
Very happy with second coachwork job done by Autofox’s Hainault branch. Professional, friendly and courteous. Unlike most garages, you are updated and answered whilst your car is being repaired. Reco... Ver mais
A empresa respondeu
Good service. Very friendly and competent people. A small problem with getting the paint colour right. Otherwise excellent. Daniel and Mimi especially good.
A empresa respondeu
Detalhes da empresa
Sobre Fix Auto UK - Fix Auto Hainault
Escrito pela empresa
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Escrito pela empresa
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Informações de contato
Unit 3, 97-101 Peregrine Road, IG6 3XH, Hainault, Essex, Reino Unido
- 020 8500 4899
4,3
Excelente
70 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Quick turnaround time
Quick turnaround time, fixed my car a week earlier than normal. It was as good as new. I was really surprised by the quality of the work done.
5 de janeiro de 2026
Resposta da Fix Auto UK - Fix Auto Hainault
Dave,
We appreciate your 5-star review! We're happy to hear that your car was fixed a week earlier than expected and returned in excellent condition. Thanks for the positive feedback on our work!
Paul Cunningham, Fix Auto UK
Fantastic service
Fix Auto UK Hainult
I was met with a pleasant gentleman called Dave when taking the car for an estimate.
Dave was very helpful gave a great pleasant experience and advised that as the insurance company was Admiral, they wouldn't been needing approval from them and could self Approved.
I was then contacted 2 days later to book the car in the following week.
I dropped the car off and on the same week, I was given a call on timescales and advised I would get a call the following Thursday with an update.
I was called on Thursday advising the parts had arrived and should be ready by the 16th of December.
However I was called Monday the 8th of December that the car was ready to collect.
I collected the car on the 9th of December the handover was smooth and efficient.
The level of service was exceptional and the contact was great.
Thank you
9 de dezembro de 2025
Resposta da Fix Auto UK - Fix Auto Hainault
We're happy to hear that you had a great experience. We appreciate your positive feedback regarding the helpful and pleasant service you received during the estimate and repair process. It's wonderful to know that the updates and efficient handover met your expectations. Thank you.
Paul Cunningham, Fix Auto UK
Daniel gave great customer service
I recently took my car to Fix Auto Hainault for repairs, and the service I received was exceptional. Daniel was amazing—efficient, attentive, and reassuring throughout the entire process. He arranged the booking promptly, and within just over a week my car was returned in showroom condition.
The team provided regular updates, which I greatly appreciated. I would also like to highlight Mimi for her superb customer service.
Overall, Daniel, Mimi, and the entire team at Fix Auto Hainault were outstanding. I highly recommend their services.
5 de dezembro de 2025
Resposta da Fix Auto UK - Fix Auto Hainault
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding our team's efficiency and attentiveness. It's great to know you were pleased with the updates and the quality of the repair. Thank you for recommending our services!
Paul Cunningham, Fix Auto UK
You have done a nice job but you left a…
You have done a nice job but you left a little bit on the edge
21 de novembro de 2025
Resposta da Fix Auto UK - Fix Auto Hainault
We appreciate your feedback and are glad you're pleased overall. We'll address the edges if you give us a call.
Paul Cunningham, Fix Auto UK
Got my car back after a month of…
Got my car back after a month of repairs, only to find my car completely broken, doesn't start , all warnings lights on. Incredible !
21 de novembro de 2025
Resposta da Fix Auto UK - Fix Auto Hainault
Hi,
Thank you for your patience, and please accept our apologies for the slight delay in getting back to you. It took some time to identify the correct repair record, as the name on the Trustpilot review did not match the vehicle owner’s details in our system.
Now that we have located the information, I’d like to share a clear timeline of events and explain what we believe has happened.
The original repairs to your vehicle were completed on 20th October. At the time, you declined to collect the vehicle due to concerns that the corrosion on the alloy wheels was related to the impact, although we did share that it was highly unlikely to be related we agreed to approach your insurance company with your claim. Following assessment, your insurance company confirmed that the wheel corrosion was not connected to the impact and therefore could not be included in your insurance claim. You also advised us that you planned to instruct an independent engineer; however, we did not receive any further correspondence regarding that and you still refused to collect your vehicle.
As a result, your vehicle remained on our premises for over a month, until it was finally delivered on 21st November. During this extended period of inactivity, the battery unfortunately went flat. We charged the battery prior to returning the vehicle to you, but it appears the charge may not have held.
It’s worth noting that when a battery is depleted, various warning lights may appear on the dashboard when attempting to start the car. This is a common occurrence and often resolves once the battery is replaced or fully recharged.
We have reached out to your insurance company again to explain the situation and to ask whether they are willing to cover the cost of a replacement battery. As soon as we receive an update from them, we will be in touch. We do suspect they may take the same view as the wheel issue and deem it as an occurrence caused by the delays that were incurred due to your insistence that corrosion was caused by the impact damage.
In the meantime, please feel free to contact us if you would like a further update. It may also be quicker to speak directly with your insurance company or the fee payer, as we can only act in line with their instructions. Unfortunately, because the wheel corrosion was deemed unrelated to the claim, our ability to take further action at the time was limited, which ultimately contributed to the delays and the battery issue.
As you can see from the above, we cannot be held accountable for the delays as they were between yourself and the fee payer, as such we would respectfully request you amend your review with a focus on the actual service and repairs to your vehicle.
Thank you for your understanding. We will update you as soon regarding your battery as we hear back from your insurer.
Flawless Service from Fix Auto
From beggining to end the service was flawless and they work seamlessly with Enterprise to ensure getting the car dropped off and then into my hire car was again seamless. The staff are so kind and considerate that I was assisted at everystage as a disabled driver to ensure the whole experience was as stress free as humanly possible. Even a courtesy call to assure me that the bodyworks where being fixed on schedule and I would be back with my own vehicle very soon. I insisted the gentlemen dropping off my vehicle had a quick coffee and a box of chocolates are enroute to Hainault at speed
28 de outubro de 2025
Resposta da Fix Auto UK - Fix Auto Hainault
MR DEREK MARSHALL,
We're happy to hear that the service you received was flawless and seamless. We appreciate your kind words regarding our team's attentiveness and support. It's great to know the courtesy call was helpful and your vehicle repairs are on schedule. Thank you for your positive feedback, and of course, for the chocolates ☺️
Fix Auto UK
First class service and repair
Our insurance company directed us to Fix Auto after a bad side collision. The whole process was lengthy owing to sourcing parts, but Fix Auto gave us weekly updates on the progress of the repair and we were able to pick the car up a week before the estimated completion date. The car looks as good as new now, which is a good psychological boost. As well as a good standard of repair, the staff were friendly and informative throughout, and I felt the car was in safe hands. Would definitely recommend.
16 de outubro de 2025
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Hainault
Freda Golland,
We're glad you enjoyed your experience. It's great to know the updates and the repair quality met your expectations, especially after the collision. We appreciate your recommendation and thank you for your feedback.
Fix Auto UK
Excellent service
Excellent service, and we are are very pleased with the repairs to our car.
27 de agosto de 2025
Resposta da Fix Auto UK - Fix Auto Hainault
Coco Tommo,
We appreciate your kind words and 5-star rating! We're so happy to hear you were pleased with the excellent service and the car repairs.
Fix Auto UK
Good customer service
Good customer service. Kept informed on progress of repairs on a regular basis.
Repairs were excellent.
14 de agosto de 2025
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Hainault
TOM BRENT,
We appreciate you taking the time to share your positive experience! We're so glad to hear you were pleased with our customer service and the quality of our repairs.
Fix Auto UK
Fix Auto Hainault
My insurers used Fix Auto Hainault I thought my car would be in the garage about a week, they were very quick with booking me in and great at keeping me informed with everything, they collected the car from me on the Monday and called me Tuesday afternoon to let me know it was fixed and I could collect it. They did a great job with my new bumper can not fault them for anything
14 de julho de 2025
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Hainault
Jane Howard,
We appreciate you taking the time to leave us a 5-star review. We're happy to hear that you were informed every step of the way and that you were pleased with how quickly we completed the repair.
Fix Auto UK
At Hainault the reception guy excellent
At Hainault the reception guy has excellent, helpful and friendly. Work has been done to a high standard. There was a long wait to get the part but not Fix auto’s fault
4 de julho de 2025
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Hainault
Peter Bradbeer,
We're happy to hear that the reception was helpful and the work met a high standard. We appreciate your patience regarding the part delay, which was beyond our control. Thank you for your review!
Fix Auto UK
I had a fantastic experience with Fix…
I had a fantastic experience with Fix Auto. They kept me updated at every stage of the repair process, which gave me peace of mind. Everyone I interacted with was helpful, professional, and courteous. I truly appreciate their excellent service and would highly recommend them to anyone in need of auto repairs.
18 de junho de 2025
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Hainault
Yasmin Hizer,
We appreciate you sharing your positive experience! We're happy to hear that you were pleased with our team's communication, professionalism, and helpfulness throughout the repair process. Thank you for recommending our services.
Fix Auto UK
I was very happy with you work carried…
I was very happy with you work carried on on my car and the update of the progress of the work and the follow-up also set you up the tracking after the job was completed
29 de maio de 2025
Resposta da Fix Auto UK - Fix Auto Hainault
We're happy to hear that you were very satisfied with our work on your car, the updates on its progress, and the follow-up, including setting up the tracking. Thank you for your positive feedback!
Fix Auto good customer service
Fix Auto contacted me quickly once my insurance claim was approved. They accommodated me by allowing me to send photos of the damage via a link they provided. The car was there for a couple of weeks because of waiting for parts but I had a good size courtesy car. They kept in touch regularly with updates until my car was ready to collect. The only criticism I have is that initially I tried to contact them and it goes through to a central number which doesn’t get a reply.
25 de abril de 2025
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Hainault
We appreciate you taking the time to share your experience. We're glad to hear that you found our communication and courtesy car arrangements satisfactory. We understand your frustration with the initial contact process and we're committed to improving our communication channels. We'll take your feedback into account as we continue to enhance our customer service.
A big thank you.
Exceptional service with a friendly and accommodating staff. On the day of collection, the car was cleaned and ready for us, parked outside for a seamless, immediate drive.
7 de abril de 2025
Resposta da Fix Auto UK - Fix Auto Hainault
Thank you for your kind words and 5-star rating! We're so glad to hear you had such a positive experience with us. We strive to provide excellent service and it's wonderful to know we met your expectations.
Excellent service
Repaired my car within 24 hours for half the price I was quoted elsewhere. Kept me informed throughout and gave my car a good clean too. Hope I never have to use them again, but my go-to for any dings.
1 de abril de 2025
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Hainault
We're so glad to hear that you had a positive experience with us. We strive to provide our customers with the best possible service and value, and it's rewarding to know we met your expectations. We appreciate your kind words and hope you'll continue to choose us for your automotive needs.
Alloy wheel fix
Tony and his team in Hainault made fixing my scuffed tyre effortless from start to finish. The job was done to perfection and on time. I would highly recommend fix auto. Efficient, courteous and reliable is how I would describe this place.
26 de março de 2025
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Hainault
Thank you for your kind words and positive review. We're happy to hear that you had a positive experience with our team in Hainault. We strive to provide our customers with efficient, courteous, and reliable service, and we're delighted that you found this to be the case.
Great and swift response
Great and swift response. Went out of their way to pick up my car from Dartford and return it. Meet all my expectations.
21 de março de 2025
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Hainault
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide exceptional service and are glad that our efforts met your expectations.
Efficient from start to finish the moment I booked an appointment…
From the moment I booked an appointment the client service was excellent. I was dealt with professionally and courteously on arrival. I was kept up to date with progress and when picking my car up was again greeted with a smile and great efficiency.
4 de março de 2025
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Hainault
Thank you for your kind words. We are so glad to hear that you had a positive experience with us. We strive to provide excellent customer service and we are delighted that we met your expectations.
Competent and courteous.
We appreciated the effort taken to keep us informed of progress (or lack of it!) over a lengthy period. Staff were always polite and friendly and the job itself was done well. We would not hesitate to use this outfit again.
19 de fevereiro de 2025
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Hainault
Thank you for your kind words. We are delighted to hear that you were pleased with the communication, staff, and the quality of the work. We appreciate your feedback and are glad you would consider using our services again.
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