Always polite, helpful and understandable (I have very poor hearing) phone contacts. When I queried, what I had perceived to be a fault in my repaired car, I received a very courteous, very comprehe... Ver mais
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Veja o que dizem as avaliações
It was great to be able to reach a real person by phone instead of an AI chatbot. They were responsive, always on time, and did excellent work. Thank you!
Great service from Fix Auto West Hampstead. The two women at reception were friendly, efficient, and genuinely helpful from start to finish. Manager Jordan was excellent — clear, honest, and transpar... Ver mais
A empresa respondeu
Amazing service from start to finish. The team did a fantastic job fixing my car and kept me updated throughout the whole process. The repair work was done to a really high standard and the car ca... Ver mais
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Detalhes da empresa
Sobre Fix Auto UK - Fix Auto West Hampstead
Escrito pela empresa
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Escrito pela empresa
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Informações de contato
52 Iverson Road, NW6 2QX, West Hampstead, London, Reino Unido
- 0207 372 2222
4,7
Excelente
306 avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I took my car to fix auto west…
I took my car to fix auto west Hampstead for paintwork and panel repairs as my insurance recommend it to me, and I am beyond disappointed with the results. The quality of work was subpar—uneven paint, visible streaks, and poorly aligned panels. It’s clear that little attention to detail was given, and the finish looks nothing like what was promised.
Not only was the work below standard, but the customer service was also lacking. When I raised my concerns, they were dismissive and unwilling to take responsibility. I expected a professional job, but instead, I now have to pay someone else to fix their mistakes.
I would not recommend this shop to anyone looking for quality repairs. Save yourself the hassle and take your car elsewhere!
10 de março de 2025
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto West Hampstead
Thank you for taking the time to review our services, we’re struggling to link your review to a repair we’ve completed so please reach out to us so we’re able to assist further if needed.
If I could give this place zero stars
If I could give this place zero stars, I would. My insurance recommends this garbage garage to take my car for repairs, and what I got back was an absolute disaster. Car was with them for ten day and when it came back!!!! The work was sloppy, the paint didn’t match and not even one panel was realigned correctly. Sent the car back to them, the car came back again after 4 days and even then they didn’t rectify the issues that I raised with them, I now have warning lights on my dash saying side light failure and also my gearbox is now making very unusual noises when holding the brake. I called again to complain but they completely ignored my concerns and said they were z a going to get one of the managers to call me back but haven’t heard from them since. Tried calling them again myself but calls were ignored. They are dismissive, and completely unwilling to fix their mistakes.
It’s clear they don’t take pride in their work or care about their customers. I wasted my time and money here, and now I have to go somewhere else to fix the mess they made. Do yourself a favor and go anywhere but here!
11 de março de 2025
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto West Hampstead
Thank you for taking the time to review our services, we’re struggling to link your review to a repair we’ve completed so please reach out to us so we’re able to assist further if needed.
Everyone was very welcoming polite and…
Everyone was very welcoming polite and efficient.
7 de março de 2025
Resposta da Fix Auto UK - Fix Auto West Hampstead
Dear Ashitey, we're delighted to hear you had a positive experience. We appreciate your kind words about our team's welcoming, polite, and efficient service and will pass on to the team. Have a great day from all the team at West Hampstead.
Resposta da Fix Auto UK - Fix Auto West Hampstead
Dear Francesca, we appreciate you taking the time to leave a review. We're glad to hear that you were satisfied with the quick service and the quality of work. I will pass your comments on to the team. Have a great weekend from all the team at West Hampstead.
Very good experience with Fix Auto
Very good experience with Fix Auto. My car was repaired earlier than the estimated time. Happy with the quality of the repair and clean state in which it was returned. Very friendly and courteous team -- special thanks to Maurice for his help and clear communication.
5 de março de 2025
Resposta da Fix Auto UK - Fix Auto West Hampstead
Dear Leyla, thank you for your kind words and 5-star review. We're thrilled to hear you were happy with the quality of the repair and the friendly service you received. We appreciate your feedback and are glad you had a positive experience. I will pass your comments on to Maurice and the rest of the team.
Have a great weekend from all the team at West Hampstead.
Great Workshop 5*
Just had some insurance repairs done through Fix Auto very professional and quick turn around. Even when to the trouble of having an MOT done for me in a local garage to them and the. Done a service for me at a great price overall excellent experience overall
Special Mention to Kelly extremely lovely and helpful through out the process made it very easy for us
27 de fevereiro de 2025
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto West Hampstead
Dear Jake, thank you for your kind words. We are thrilled to hear you had a positive experience with our team. We appreciate you highlighting Kelly's exceptional help and the convenience of our services. We strive to provide a high level of service and we're glad you were impressed with our professionalism and turnaround time. I will pass your comments on to the team and especially Kelly. Have a great day from all the team at West Hampstead.
Stolen item.
My personal item was taken from the glove compartment of my vehicle upon completion of the repairs. I reported to the owner, who to me, didn't take the matter seriously. He said he would investigate the matter and get back to me later that same day. He failed to contact me.
22 de fevereiro de 2025
Resposta da Fix Auto UK - Fix Auto West Hampstead
We understand your frustration about the missing item from your vehicle. We take all customer concerns seriously and are committed to providing a safe and secure environment for our customers. We apologize that the owner did not follow up with you as promised. We will investigate this matter further to ensure that appropriate action is taken.
A very smooth and professional…
A very smooth and professional experience with very helpful and polite staff.
Would definitely recommend to anyone who needs their car repaired.
25 de fevereiro de 2025
Resposta da Fix Auto UK - Fix Auto West Hampstead
Dear Jude, thank you for your kind words! We are delighted to hear that you had a positive experience with us. Providing excellent service is always our top priority, and we are glad you found our staff helpful and polite. Have a great day from all the team at West Hampstead.
Car still with them after 2 months
Car still with them after 2 months. 7 false estimated completion dates from mid January. Receptionist (male) can be off but he did apologise saying mis communication. Will see what repair is like but I’ve had enough.
UPDATE 17/2/25 another 2 failed estimated completion dates and 5 call backs not made to date always have to chase them. Further update 17/2/25 - Told many times all parts in, now exhaust mount bracket missing, could not give an estimated completion date.
17 de fevereiro de 2025
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto West Hampstead
Dear Anthony, we understand your frustration with the delays and especially the communication issues you've experienced. We strive to provide timely and transparent service, and it's clear we haven't met your expectations in this instance. We did have various parts issues throughout from delayed supply incorrect parts or not included. We appreciate your feedback and will use it to improve our processes. I believe your car is now complete and hand over has been arranged. Once you have had the chance to see your car I am more than happy to call you to discuss the various issues you have experienced with our team.
Professional company in every way.
On time. Polite and efficient service. Van fully cleaned prior to return.
12 de fevereiro de 2025
Resposta da Fix Auto UK - Fix Auto West Hampstead
Dear Mike, we appreciate your kind words and are glad to hear you had a positive experience. I will pass your comments on to the team. Have a great day from all the team at West Hampstead.
Competent service
Competent service, good communication, staff approachable and efficient. Thank you.
20 de dezembro de 2024
Resposta da Fix Auto UK - Fix Auto West Hampstead
Dear Naomi, thank you for your kind words! We appreciate your feedback and are glad you found our service competent, our communication good, and our staff approachable and efficient. I will pass your comments on to the team. Have a great day from all the team at West Hampstead.
Got my perfume stolen
The work was completed efficiently and to a good standard. I would have been entirely satisfied if not for two issues: the replacement car I was given was absolutely terrible, and my perfume went missing from my vehicle.
7 de fevereiro de 2025
Resposta da Fix Auto UK - Fix Auto West Hampstead
Dear Natallie, we're pleased to hear that the work was completed efficiently and to a good standard, but we're truly sorry for the issues you’ve raised.
Regarding the replacement car, we understand how important it is to have a reliable and comfortable vehicle while yours is being worked on. Under our agreement with your insurance company we are to supply a Group A manual car at our cost. In this instance we supplied a brand new Hyundai I-10 Automatic with under 1500 miles. This car is a group B car. I appreciate it is very different to your own vehicle and sincerely apologise that the car did not meet your expectations.
We are also deeply concerned about the missing perfume from your vehicle. We take the safety and care of our customers’ belongings seriously, and this should not have happened. We do state on our Vehicle Check Sheet that was signed that all personal effects should be removed. That being said we will be looking into this further and check the images etc and storage areas. will conduct a thorough review of our procedures to ensure that all personal items are properly respected and returned. If you haven’t already, please contact us directly so we can discuss.
We value your feedback and appreciate the opportunity to improve. Thank you for bringing these concerns to our attention and wish you a great day from all the team at West Hampstead.
I was very pleased with the speed they…
I was very pleased with the speed they repaired the car. And they kept me informed all the way through. Kelly and maurice were both excellent.
3 de fevereiro de 2025
Resposta da Fix Auto UK - Fix Auto West Hampstead
Dear Paul, we appreciate your kind words about your recent experience. We're glad to hear you were pleased with the speed of the repair and the communication you received. We strive to provide excellent service and are happy to hear that Kelly and Maurice exceeded your expectations. I will pass your comments on to the team. Have a great day from all the team at West Hampstead.
Courteous service
Courteous service
Timely communication
I can’t even where my car was damaged !
20 de janeiro de 2025
Resposta da Fix Auto UK - Fix Auto West Hampstead
Dear Gibson, we appreciate your kind words about our service and communication. We are also pleased to hear that you can't see the repairs. We aim to please and is great to get such a positive feed back. I will pass your comments on to the team. Have a great weekend from all at West Hampstead.
Resposta da Fix Auto UK - Fix Auto West Hampstead
Dear Anthony, thank you for your kind words. We appreciate your positive feedback and are glad you found our service polite, communicative, and efficient. I will pass your comments on to the team. Have a great day from all the team at West Hampstead.
Very good!!
15 de janeiro de 2025
Resposta da Fix Auto UK - Fix Auto West Hampstead
Dear Richard, Thank you for taking the time to review us. We appreciate your 5 star review as it is always great to hear we are doing things well. Have a great day from the team at West Hampstead.
A good and efficient company
A good and efficient company, they would have got 5 stars but took quite a long time to get the vehicle booked in for repairs. Good communication and good work done. All employees were helpful and most polite.
20 de janeiro de 2025
Resposta da Fix Auto UK - Fix Auto West Hampstead
Dear Jeffrey, we appreciate you taking the time and your kind words about our employees and the quality of our work. We understand that waiting for repairs can be frustrating, and we strive to make the process as smooth as possible. We'll take your feedback into consideration as we continue to improve our service. I will pass your comments on to the team. Have a great day from all at West Hampstead.
very good service.
20 de janeiro de 2025
Resposta da Fix Auto UK - Fix Auto West Hampstead
Dear Subhajit, thank you for taking the time to respond. We are so pleased to hear that you received a very good service. I will pass your comments on to the team. Have a great day from all at west Hampstead.
Very helpful staff and excellent repair.
Very helpful staff and excellent repair. Car came back cleaned and hoovered. It was MOTd as well. Would use again. Nice courtesy 🚗 car. Automatic as requested brand new.
17 de janeiro de 2025
Resposta da Fix Auto UK - Fix Auto West Hampstead
Dear Mr Ames, thank you for your wonderful 5-star review! We're thrilled you had such a positive experience with us. We appreciate you highlighting the helpfulness of our staff, the quality of the repair, and the added touches like the clean car and MOT. We're also glad you found the courtesy car to your liking. We value your business and hope to see you again in the future. Your comments will be passed onto the team. Have a great day from all at West Hampstead.
Took longer than expected but service
Took longer than expected but service, communication and final results were all great.
8 de janeiro de 2025
Resposta da Fix Auto UK - Fix Auto West Hampstead
Dear Elad, we're thrilled you had a positive experience, despite the longer-than-expected timeframe. We appreciate your understanding and are glad our service, communication, and the final results met your expectations. We value your feedback and will continue striving to improve our efficiency. Thank you for choosing us! I will pass your comments on to the team. Have a great day from all the team at West Hampstead.
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