Always polite, helpful and understandable (I have very poor hearing) phone contacts. When I queried, what I had perceived to be a fault in my repaired car, I received a very courteous, very comprehe... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
It was great to be able to reach a real person by phone instead of an AI chatbot. They were responsive, always on time, and did excellent work. Thank you!
Great service from Fix Auto West Hampstead. The two women at reception were friendly, efficient, and genuinely helpful from start to finish. Manager Jordan was excellent — clear, honest, and transpar... Ver mais
A empresa respondeu
Amazing service from start to finish. The team did a fantastic job fixing my car and kept me updated throughout the whole process. The repair work was done to a really high standard and the car ca... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Fix Auto UK - Fix Auto West Hampstead
Escrito pela empresa
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Escrito pela empresa
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Informações de contato
52 Iverson Road, NW6 2QX, West Hampstead, London, Reino Unido
- 0207 372 2222
4,7
Excelente
306 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
One of the best
The best customer service I have received in a repair shop. Everyone is so friendly and helpful. The repair work was very fast and beautiful work done. Definitely would recommend and I will be using them from now on.
28 de junho de 2023
Resposta da Fix Auto UK - Fix Auto West Hampstead
Good morning Xenia. Thank you very much for taking the time to respond. I am glad you had a great experience with our service and team. We will pass your comments on to them. Have a great day.
Really happy with the services and how…
Really happy with the services and how willing they were to accommodate changes to fit around my busy schedule. Thank you.
22 de maio de 2023
Resposta da Fix Auto UK - Fix Auto West Hampstead
Good morning Dukana. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team. Have a great day.
Great service
Repair to my car bumper
All went well
Very professional and personable service
18 de maio de 2023
Resposta da Fix Auto UK - Fix Auto West Hampstead
Good morning Christopher. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team. Have a great day.
very help full staff always let you…
very help full staff always let you know whats going on and car was brought back all cleaned and lloks like new would recommend them
15 de maio de 2023
Resposta da Fix Auto UK - Fix Auto West Hampstead
Good morning Theresa. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team. Have a great day.
Service is really good
Service is really good. professional. look after your car and give it back practically brand new.
14 de maio de 2023
Resposta da Fix Auto UK - Fix Auto West Hampstead
Good morning Xya. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team. Have a great day.
Jordan is a great asset to the service
Jordan is a great asset to the service. From the initial contact with him, he displayed consistency and care. He kept me informed of my repairs and was extremely friendly. I will be using this service and recommending to family and friends.
9 de maio de 2023
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto West Hampstead
Good morning Alicia. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team and to Jordan. Have a great day.
Resposta da Fix Auto UK - Fix Auto West Hampstead
Good afternoon Mark. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team. Have a great day.
Efficient and friendly
Very efficient, friendly service. They kept me well informed throughout the process and everything was completed in the timeframe as expected. The work was excellent. Particular mention for Kelly who was so helpful and went out of her way to help. Definitely recommended.
27 de março de 2023
Resposta da Fix Auto UK - Fix Auto West Hampstead
Good afternoon Paul. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team especially to Kelly. Have a great day.
Good service
Good service, communication and excellent panel damage pair work. The work did take longer due to obtaining the new side panels from Peugeot which took 3 weeks to arrive! No fault of Fix Auto - but do be aware that due to the new import regulations, this is a common experience.
17 de março de 2023
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto West Hampstead
Good afternoon Tina. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team. Have a great day.
Items + money missing from car upon return
Car came back repaired but unfortunately items were missing that had been in the car, including all our loose change for parking and some gym stuff. Called up and reported it and was told ‘oh sorry this doesn’t usually happen’…. Wouldn’t recommend.
17 de março de 2023
Resposta da Fix Auto UK - Fix Auto West Hampstead
Hi There,
Thank you for taking the time to review our services, we apologise for our delayed response and have ensured your comments regarding the repair are fed back. We ensure that the cars we repair are locked unless required to be open for repair purposes only.
If you would like further piece of mind or amends to the repair completed by our bodyshop please let us know so we are able to rectify this as it seems, on this occasion, we were unable to meet our high standards.
We can ensure you that at Fix Auto UK we pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Excellent service
22 de fevereiro de 2023
Resposta da Fix Auto UK - Fix Auto West Hampstead
Dear Kwadwo, Thank you for taking the time to let us know your thoughts on our service we provided. I will pass them on to the team.
Have a great weekend.
Regards
All the Team at fix auto West Hampstead
It took 15 days to give me courtesy…
It took 15 days to give me courtesy car, and law model, my car was Mercedes CLA 220 D 2019, they gave me a old Honda- by the way, my car was repaired in very good condition
9 de janeiro de 2023
Resposta da Fix Auto UK - Fix Auto West Hampstead
Dear Mohamad, Your vehicle was recovered in to us on Tuesday the 10th pm. We carried out the estimate the following morning and sent off for Authority to your insurer as we had been instructed estimate only. After chasing up we finally received Authority on the Friday late afternoon. At that point we were able to arrange a courtesy car which was supplied to you on the Monday. Unfortunately the delays were caused by your insurance company. The replacement car was a 3 year old Hyundai Group B car which is supplied at our cost. Under your Insurance Policy you are entitled to a Group A replacement car not a like for like.
We aim to complete repairs to a high standard in the shortest time possible. In the current climate the repairs are taking longer due to parts supply issues. In your case the initial delays and supply of the replacement vehicle were caused by your Insurer. Which I am assuming this is why you rated us as only 1 Star. Could I ask if you would have scored us more based on the aspects of the repair we had control of?
I am glad to hear that you were pleased with our repairs carried out. I will pass that on to our team.
Have a great day. From all of us at fix Auto west Hampstead.
Resposta da Fix Auto UK - Fix Auto West Hampstead
Good afternoon Corina. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team. Have a great day.
Great experience
Really friendly, helpful team. Car looks great. Glad with end result
5 de dezembro de 2022
Resposta da Fix Auto UK - Fix Auto West Hampstead
Good afternoon bethany. Thank you very much for your kind words and I am glad you are happy with all aspects of our service. We will pass them on to the team. Have a great day.
Excellent service the did a very good…
Excellent service the did a very good repair. Damage looks like new.
9 de dezembro de 2022
Resposta da Fix Auto UK - Fix Auto West Hampstead
Good morning Sonia. Thank you so much for your kind words. We will pass them on to the team. Have a great day.
Great experience
Very helpful and informative throughout the process and the final job was exceedingly well done
6 de dezembro de 2022
Resposta da Fix Auto UK - Fix Auto West Hampstead
Good morning Martin. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
Fantastic all round experience
Reception staff were friendly and courteous. The job was completed to a high standard and the courtesy car was brand new.
All in all a 5 star service
25 de novembro de 2022
Resposta da Fix Auto UK - Fix Auto West Hampstead
Good morning Doron. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
Very efficient service
Very efficient service, very honest and straightforward appraisal of the issues, very courteous from all the staff and excellent work on my car. Thank you.
23 de novembro de 2022
Resposta da Fix Auto UK - Fix Auto West Hampstead
Good afternoon Matt. Thank you very much for your kind words. We will pass them on to the team. Have a great day and weekend.
Car repair experience
Kelly, the receptionist, was lovely!
Igor the mechanic was also very helpful:) highly recommend these guys!
16 de novembro de 2022
Resposta da Fix Auto UK - Fix Auto West Hampstead
Good morning Monika. Thank you very much for your kind words. We will pass them on to Kelly, Igor and the team. Have a great day.
Friendly and helpful team
Team were really helpful fitting the repair around my travel schedule. Drop off and pick up experience was simple and clear.
7 de novembro de 2022
Resposta da Fix Auto UK - Fix Auto West Hampstead
Good afternoon Jason. Thank you very much for your kind words. We will pass them on to the team. Have a great evening.
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