Josh was really helpful, and upgraded the delivery to next day, and helped with the warranty process. Great service, product arrived next day and pleased with it. Definitely recommend buying fro... Ver mais
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Veja o que dizem as avaliações
My order I received had a box of brad nails that were the wrong size, the problem was dealt with very quickly by Josh Scott who sorted me out a replacement asap!. I felt this deserved a decent review... Ver mais
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Good overall. Only criticism is packing. Just wrapping a cardboard sleeve around a drill battery and then leaving it loose in a larger cardboard box isn't great, although it arrived unscathed.
A empresa respondeu
Delivery was prompt, I made an issue ordering the wrong item and Josh was really helpful in resolving this and getting the item I should have ordered out. DX the delivery company left item outside a d... Ver mais
A empresa respondeu
Detalhes da empresa
- Comércio de ferramentas
- Loja "Faça Você Mesmo"
- Fornecedor de Equipamentos para Perfuração
- Fornecedor de Equipamentos Elétricos
- Loja de acessórios e ferragens
- Loja de artigos para reforma residencial
Sobre Fixings Store
Escrito pela empresa
Welcome to Fixings Store, your one-stop destination for all your fixing and home improvement needs. We are an online business dedicated to providing fixings, power tools, hand tools and home improvement accessories. With a wide range of shopping departments and a commitment to customer satisfaction, we strive to be the go-to platform DIY requirements.
Our History
Born from our 20,000sq/ft premises in Ashford, we come from a business group with over 30 years of experience distributing fixings and construction consumables to some of the largest national infrastructure projects of recent times. We even manufacture our own goods such as drill bits, cutting discs and screws!
Our customer base is diverse, ranging from DIY enthusiasts to professional builders, contractors, and tradespeople. We serve homeowners and individuals looking to tackle home improvement projects, as well as construction companies and businesses in need of bulk fixing supplies. Our user-friendly website and streamlined ordering process make it easy for anyone to find and purchase the products they need with just a few clicks.
Our Values
At Fixings Store, we believe home improvement and the construction industry should not be at the cost of our planet. Energy usage, waste generation, air pollution, water consumption and habitat destruction are the adverse effects of building and renovations despite new regulations.
It’s our mission to bridge the gap between our customers and the environment by funding tree plants, carbon avoidance projects and renewable and nature-based projects with every order through our connected climate partners. Learn more about our current reforestation project here.
Our Vision
We have an ambitious vision for the next five years. Our goal is to establish ourselves as a leading and anchored name in the trade and home DIY sector, not only in the UK but also across Europe. We aim to be the go-to destination for individuals, businesses, and contractors seeking high-quality fixing products and services.
To achieve this vision, we are committed to providing some of the greatest buying and installation and tutorial guides available in the industry. We understand that navigating the world of fixings can be overwhelming, especially for those new to the trade or DIY projects. That's why we want to empower our customers with comprehensive guides that simplify the process of selecting, purchasing, and installing fixings. By offering expert advice and practical resources, we aim to enhance our customers' confidence and knowledge, ensuring they make informed decisions for their projects.
Why Fixings Store?
Escrito pela empresa
- You Shop = We Plant 🌳
- Many of us in Great Britain are worried about the impacts of climate change on future generations. Our reforestation commitment will connect our enthusiastic home renovators, contractors and tradespeople with the planet we build on, through simply shopping on our website.
- Your New Trusted (and experienced) Supplier
- Whilst we're a relatively new start-up digital business, we bring over 3 decades of experience and knowledge to our website and customers. In that time we've seen the market change with new techniques, practices and brands that have revolutionised the way the construction and DIY sector has operated.
Informações de contato
Technology House, Brunswick Road, TN23 1EN, ASHFORD, Reino Unido
- 01233 344940
- info@fixingsstore.com
- fixingsstore.com
4,4
Excelente
492 avaliações
Respondeu a 40% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Prompt delivery
2 de março de 2026
Resposta da Fixings Store
Good morning Dan,
Many thanks for your review and comments. Glad to hear you've had a prompt delivery service for the order.
Have a fantastic week and we look forward to serving you again soon.
All the best,
Fixings Store
Hi sorry I can’t give a review just yet…
Hi sorry I can’t give a review just yet cos I haven’t received my goods yet
1 de março de 2026
Resposta da Fixings Store
Hi Alex,
Many thanks for submitting your feedback ahead of delivery. Our invites recommend leaving your review 'til you receive the goods so you can comment on the end-to-end experience.
Feel free to update your review during this time and upon delivery :)
Have a great week.
Fixings Store
Lowest Price and Great Customer Service.
Once again the product was the cheapest I could find and the customer service was excellent. The included accessories for my product weren't listed on the website so after contacting Sales, Josh replied with a list of the accessories.
2 de março de 2026
Resposta da Fixings Store
Hey Gary, many thanks for the fantastic comments and star rating! Josh is very pleasured to hear the feedback and glad to have been of service.
Have a lovely week ahead and we look forward to serving you again soon.
All the best,
Fixings Store
Working away from home needs fixings…
Working away from home needs fixings asap to job site great service
14 de fevereiro de 2026
Resposta da Fixings Store
Thanks ever so much for the comments and star rating, Bob. We're dead pleased to hear you were happy with the ordering experience and service.
Have a fantastic week and we look forward to serving you again soon.
All the best,
Fixings Store
Professional service
Professional service, great value, easy checkout, prompt delivery, no inventory issues.
A1+++
11 de fevereiro de 2026
Resposta da Fixings Store
Many thanks for the star rating and comments! Glad to hear we exceeded in all of our key areas 😊
Have a fantastic week and we look forward to serving you again soon.
All the best,
Fixings Store
Easy to order
Easy to order, no delays and prompt delivery service. Kept updated on delivery service.
5 de fevereiro de 2026
Resposta da Fixings Store
Many thanks for the review Linda! Glad to hear it arrives promptly and you were kept up to date with delivery info.
Have a great week and we look forward to serving you again soon.
All the best,
Fixings Store
Good overall
Good overall. Only criticism is packing. Just wrapping a cardboard sleeve around a drill battery and then leaving it loose in a larger cardboard box isn't great, although it arrived unscathed.
4 de fevereiro de 2026
Resposta da Fixings Store
Morning Andrew,
Many thanks for your star rating and feedback. Apologies in regards to the packaging choice, we will ensure we pick this up with the relevant teams.
Have a fantastic week and we look forward to serving you again soon.
All the best,
FIxings Store
Excellent customer service
Josh went above and beyond with my order, giving frequent updates. Very helpful and excellent customer service.
3 de fevereiro de 2026
Resposta da Fixings Store
Thank you so much for the star rating and comments - Josh is ever so pleased to hear your feedback!
We wish you a fantastic week ahead and we look forward to serving you again soon.
All the best,
Fixings Store
Resposta da Fixings Store
Thanks very much for the star rating and feedback Balwinder!
Have a great week and we look forward to serving you again soon.
All the best,
Fixings Store
Excellent service !
27 de janeiro de 2026
Resposta da Fixings Store
Thanks ever so much for the star rating Shawn! 5-stars (genuinely) mean the world to us and your comments have been very well received by the team.
Have a fantastic week ahead and we look forward to serving you again soon.
All the best,
Fixings Store
Found the product that was required…
Found the product that was required easily on website at a good price and in stock with quick dispatch
19 de janeiro de 2026
Resposta da Fixings Store
Thanks ever so much for the star rating and comments, Stephen.
We're super glad to hear it was dispatched quickly and you were able to buy it at a good price! 😊
Have a fantastic week ahead and we look forward to serving you again soon.
All the best,
Fixings Store
Resposta da Fixings Store
Hey Teresa, many thanks for the star rating and comments!
Glad to hear it arrived on time and you are happy with the service.
Have a fantastic week ahead and we look forward to serving you again soon.
All the best,
Fixings Store
Great delivery and helpful customer…
Great delivery and helpful customer service 👌
14 de janeiro de 2026
Resposta da Fixings Store
Thanks ever so much for the feedback Steve! We are so glad to hear you're happy with the delivery and customer service.
Have a fantastic week and we look forward to serving you again soon.
All the best,
Fixings Store
Resposta da Fixings Store
Many thanks for the review and star-rating Gaz a!
Have a fantastic week and we look forward to serving you again soon.
All the best,
Fixings Store
excellent price and next day delivery
excellent price and next day delivery - will be using again
13 de janeiro de 2026
Resposta da Fixings Store
Many thanks for your wonderful review Stephen!
All the best,
Fixings Store
Passload nail gun
I ordered a nail gun based on their availability, paid for a next day before noon delivery, when I called the next day to inquire about delivery time I was told that the tool was not In stock.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Fixings Store
Hi Will,
First of all let me start off by saying I am very sorry to hear of your order experience with us. This is far from the standard we've set.
After looking into your order with my colleague Josh, I understand you purchased a nail gun from us with our website confirming there was stock available. You selected a before 12:00 delivery for the next day.
The delay was in fact caused by a warehouse mishap on failing to dispatch the item on the same day of receiving the order. This was down to human error. After speaking with Josh I do not know why you were advised there was no stock, we have 60 units in the warehouse, so it was not due to stock that caused the delay.
This was a genuinely mistake from us and we hold our hands up in this case. We are very sorry for the delay and hope that if you were to give us another chance in future, we would certainly love the opportunity to make things better on the second order.
Have a great weekend Wills and once again, my deepest apologies.
All the best,
Fixings Store
Sent the wrong item
Sent the wrong item. Supposed to be a semitransparent green vapour barrier to see stud timbers and sent black Dpm.
UPDATE: I’ve still not had a refund or had the incorrect item collected 11 days later (now Jan 24th). I have never complained about bad service before but this is ridiculous. SECOND UPDATE. I still haven’t had my refund or had the item picked up and returned and it’s the 31st of January. The last contact with Josh suggested DX couriers had been several times to for it but it has been outside our house under the ring doorbell since day one so this is a blatant LIE! No email confirmation of a pick up either. It’s only a roll of DPM so doesn’t require heavy lifting equipment. No contact from them for over a week now so further action will be needed if this isn’t sorted asap. Absolutely shocking.
11 de janeiro de 2026
Resposta da Fixings Store
Good afternoon Glyn,
We're all very sorry to read your comments and see the chosen star rating for your order, and we really appreciate the frustration the mishap on your order caused.
I understand after speaking with Josh that we had a picking and packing error on your order. We will be organising a refund and proper rectification on the items if a replacement is required for you.
I appreciate you may be put off us now Glyn, but if you decided to give us another shot in the future please do reach out to us on info@fixingsstore.com and we will organise a little something for you on the next order.
Have a great weekend and our apologies once again.
All the best,
Fixings Store
Delivery issue - Sorted
I had an issue with a delivery but Josh sorted it quickly and with no hassle.
I really appreciated the service.
5 de janeiro de 2026
Resposta da Fixings Store
Good afternoon Ben,
Many thanks for your star rating and comments. Josh is very appreciative of your kind words.
Have a fantastic rest of your week and we look forward to serving you again soon.
All the best,
Fixings Store
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