goodhood.auto Avaliações 

246
O TrustScore é 2 de um total de 5

1,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

i wouldnt waste my time these people had it booked in weeks friday before bank holiday for starter motor replacement,rang me morning say all mechanics off bad rubbish,then said might be able get me i... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

No one showed up or called me for my scheduled appointment. I’ve been getting several maintenance services done by one mechanic and each time something else is wrong with the car. It’s an older car so... Ver mais

Avaliado com 1 de um total de 5 estrelas

My car wouldn’t start in a parking lot, so I called and scheduled an appointment for 4pm and was told that I would be contacted by my technician when they were in route to me. 5pm rolls around so I ca... Ver mais

Avaliado com 1 de um total de 5 estrelas

I took my car to Fixmycar to address a gear oil leakage issue, lured by their misleading advertisement on social media claiming quality service for those who can afford it. Unfortunately, they not o... Ver mais

Detalhes da empresa

  1. Oficina de Automóveis

Escrito pela empresa

-


Informações de contato

1,8

Ruim

O TrustScore é 2 de um total de 5

246 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,8

Todas as avaliações

(246)

1 avaliação nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Fix my car did it right!

I would highly recommend using fixmycar. I was able to schedule ahead and pay online with ease. Nothing is more convenient than having your car fixed at the comfort of your own home! I had my brake pads/rotors replaced. I called around to get quotes and fixmycar had the most reasonable price. Douglas was our mechanic. Although there was an issue of not having our parts on time and being late, he did call and let us know. He had to go out of his way to pick up our parts an hour away. He also worked around our busy schedule to come back at a more convenient time to complete the job. He was super sweet, attentive to detail and knowledgeable. Thank you!

17 de setembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Mechanic never showed up.

I'm disappointed in this company so far. I spoke to someone on Wednesday but decided after reading reviews that it wasn't a good idea. Someone called me on Thursday and asked if I wanted to schedule I said no and she asked why. I told her it was because of the bad reviews. She showed me I was reading the wrong company reviews and I decided to schedule. My quote was more than it was the day before because the labor was misquoted but that was ok. In order to schedule I had to set up a payment and it already charged me before services where done. The time came for the mechanic to show and nothing. Not even a call. I tried calling customer service and was on hold for 20 minutes. Then an automated message told me to leave a message because it was after hours. I tried texting and emailing. This is so unprofessional. I don't have access to my funds that were charged ($300) and my car hasn't been fixed. Should have listened to my gut the first time. Hopefully I get my money back so this can be the end of it.

15 de setembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Super convenient, great service

Super convenient and great service. It's so nice to schedule a diagnostic service and have the issue resolved the same day—without the car ever leaving my driveway. I'm hooked.

12 de setembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Hands down loved our experience with Fix my Car.

Fix my car is wonderful and super convenient, I will definitely be recommending your company to everyone. The no stress factor of having the mechanic come to us was fantastic. Our alternator went out on one of our vans and we needed some other basic maintenance things taken care of as well. Our technician was Douglas he was on time very friendly and quick. He made the repair and performed all the maintenance needs for both our vehicles in a timely manner. He made a few recommendations to us but was in no way pushy about getting extra things. I will definitely appreciate that. I will be very happily making use of your company again in the future. Thanks for everything.

10 de setembro de 2022
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

BMW no start diagnosis

Theresa was very helpful on the phone and was able to help me Schedule an appointment for next day. Brian was my Mechanic for a no start diagnosis. I was upset because he came and said it was the battery and left. Got a new battery and not the issue . So I’m having to search for a new mechanic. Threasa did discount me 29 dollars. I just wish I could know the issue . I was told they couldn’t help me because it was a bmw. Later I did reach out to Brian and he was helpful on the phone with things. I really wish he could have found the issue. But due to my battery being dead he could not do further tests.I was hoping to start a membership but I was not helped.

5 de setembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

i wouldnt waste my time these people…

i wouldnt waste my time these people had it booked in weeks friday before bank holiday for starter motor replacement,rang me morning say all mechanics off bad rubbish,then said might be able get me in following week if they wernt all still bad,my opinion use who can fix my car,never get let down off them.zero star

26 de fevereiro de 2022
Avaliação não solicitada
logotipo da goodhood.auto

Resposta da goodhood.auto

Hello Mr. John Watts, looks like your review is from Great Britain & for another business entirely. If you can please remove it as it affects our score, or reach out to Trustpilot to guide you. Thank you.

Avaliado com 1 de um total de 5 estrelas

I would give them 0 stars if possible

I would give them 0 stars if possible. I scheduled diagnostic services and a quote for repair more than 4 days in advance. I took the day off from work to ensure I was available.The mechanic texted he was on his way at 1:41pm and I responded I was waiting at 2:05pm. After waiting for the full 2 hour window without him showing up, I contacted customer service at 4:10pm inquiring to the mechanics location and ETA. She stated she would contact him and return my call. I received no communication back so I contacted at 4:55pm (which is 5 min before Customer Support closes) I was placed on hold for more than 8 min and simultaneously was sent a text message stating mechanic was not coming and that he had attempted to contact me several times. The after hours message line was initiated and I was left stuck without a resolution. If the mechanic had been trying to contact me as she said, then why did it take her an hour to get in touch with him? I left a voicemail for them to reschedule me for the next available appointment. No return phone call at all. To top it off they attempted to charge my credit card for services they did not provide. Luckily I saw this behavior coming so I blocked their transaction prior to their attempt. This company has been very unprofessional and even until this point has made no attempt to make this right with me.

13 de agosto de 2022
Avaliação não solicitada
logotipo da goodhood.auto

Resposta da goodhood.auto

Hi Eric, looks like we had a phone conversation after you posted the review. We agreed that the home address you provided was incorrect which is partially what caused the scheduling issue. We do apologize for not being prompt with our communication. From our last conversation, you seem to be satisfied with our service after this review was posted which we did not charge you for. Please reach out to us if there is anything else we can do.

Avaliado com 4 de um total de 5 estrelas

They really care!

Update! They have now address my concerns and are taking care of issue so I am so happy and want to thank fixmycar!

15 de abril de 2022
Avaliação não solicitada
logotipo da goodhood.auto

Resposta da goodhood.auto

Hi there, we're so sorry for the service you recently. We cannot find you in our system if you can share your information & email it to us at team@fixmycar.io or call us at 469-713-1530. That would help us locate your service & resolve this asap.

Avaliado com 5 de um total de 5 estrelas

Carlos is an Amazing Mechanic!

Carlos is an Amazing mechanic! Came to my house bc I couldn't get my vehicle elsewhere. Extremely thorough and very knowledgeable. He had no problem explaining to me what was wrong and diagnosing the issues in details that was easy for me to understand. My mechanical ability is horrible, lol. Thank you Carlos! Will be using his services in the future. Thank you!

5 de abril de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Carlos was a great mechanic

Carlos was my mechanic, I prayed for an honest God fearing mechanic to come to me, and Carlos was exactly the mechanic I was looking for. He explained the things that needed attention and helped me set up the appointment to get the work needed done on my car. I will definitely recommend this company to friends and family!

3 de abril de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Philip was great

Philip was great. Very friendly and knowledgeable. He saved me from having to buy a new engine. Which is what I was told I needed at Firestone. When in actuality I needed a waterpump. Very big price difference. Thanks again Philip

7 de março de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

EXCELLENT SERVICE!!! After dealing with a few mechanics who…

After dealing with a few mechanics who were dishonest, did not do good work and overcharged me, I found Fix My Car. Teresa was beyond excellent in finding the perfect mechanic for me, Phillip. He is a gifted, amazing, experienced master mechanic. He did a thorough diagnosis on my car and had the immediate problem fixed in less than 45 minutes. I give both Teresa and Phillip 5 stars ⭐⭐⭐⭐⭐ for beyond EXCELLENT service. Extremely affordable and honest work. I am just delighted. Thank you Fix My Car! You literally saved my life 🤗❤

7 de dezembro de 2021
Avaliação não solicitada

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