Flair Espresso Avaliações 

Scammers. We want cancellation of the order.
It's a shame that a company like this deceives in this way

I see that you answer everyone, maybe because their shipping costs have not increased that much. I am interested in answering to say that the estimate was $67 and finally it is $97.
You also said that you were working on improving it, so despite everything I thought that it might be around $50 but not $100.
It's a shame that the product costs me $125 and $97 for shipping.

I want a cancellation please, I don't care when it comes to breaking it and showing on all possible social media that it's broken and that it's crap so that no one buys it.

If you dedicate yourself to lying, I will do the same

I'm editing the message for the second time, to see if you can answer me that way.

I am from Spain, you can tell us all how you have deceived us.

Hi Flair,

I am from Malaysia, since you only answer selectively to pledgers with shipping fee not more than USD72, how about answering my situation? I was asked to pay up USD92.77 (USD72.15 if without tax and tax shipping) for a product that cost USD134. You can actually ship the unit from the manufacturer in China to most of us in Asia, but instead you picked the most expensive way to ship it via DHL just to save some headaches. If you are me, will you pay almost 70% as shipping cost for a product? Frankly I feel insulted to be treated this way as a pledger who help funded your project.

Some more complaint about their Kickstarter.

First of all: the idea behind a kickstarter is to help develop new produxts especially from ot established or financially small companies or individuals. Thats not true for Flair at all, they use it as risk mitigation, easier finance of development, advertisment and of course an easy platform.

As pointed out by a positive comment "only" 20$ more. No that is not true. It is 35$ plus tax for me. And more importantly are the relevant numbers. Thats 40% increase in shipping cost estimate and 28% of the price for this product. So now I am about paying additional roughly 50% of the product price for shipping.
Now I have a fear they use this shipping problem as a further excuse for delays, as they have shifted deadlines already
Well that may happen, but do not always use external causes as excuses .. which are not really convincing.
I guess the product can then be bought quickly afterwards for the same price as they can distribute it for a much lower price with mass shipping.

Furthermore stretch goals have been voided without explanation.
Also they changed a stretch goal supplement to something whichbis already included, however a bit better item. So I have basically two things out if which I use one.

The risk benefit for the "customers" is basically negative. Typical behaviour of an only win oriented company without customer care.

One should keep this in mind, if one thinks about how they will handle warranty issues.

Customers from the U.S. gets free shipping, but they don't care about non-U.S. customers. They decided to use DHL and ship from the U.S. for "reliability", and do not bother to give options to customers outside of the U.S. For customers in South East Asia for example, even if they ship directly from the manufacturer in China it would still cost less. Now it's almost double the original estimate, shipping and taxes is almost the same price as the product itself. It doesn't make any sense! A lot of people complained about this, but they just don't care. Why should we care about their business? I hope they go bankrupt soon

Their Kickstarter campaign was a disaster, sticking backers with outrageously high shipping costs that make the final price far worse than retail. Flair espresso machines regularly go on sale on Amazon with 15% discounts and free shipping to many countries outside the US. At that rate, I could grab the Go for around $190, all in – shipment, import fees, everything.

But what do they want me to pay just because they couldn’t be bothered to offer a cheaper shipping option? $249.97. Two hundred and fifty dollars, basically.

I’ve supported Flair for years – purchased the pre-Classic 2017 model, later the 58, and just recently, the 2024 Neo Flex. The Go was supposed to be next, but after this campaign, I think I’m done. I might just sell it unused – that’s how bad this left me feeling.

It's ridiculous that they won't reconsider and work with other couriers to reduce the shipping cost. But if that's the case, they you should give an option for refund for customers who can't afford the shipping.

Since I have the Flair 58, I have had experience with customer support in the past. They have been so helpful and considerate. I don't understand this change of attitude towards customers.

Okay, now they are reasoning as if other Kickstarter campaigns never gave refunds as an option. Timemore offered refunds during their campaign for the Sculptor. So there you go.

Some Facts about their Kickstarter campaign.

- For some countries the shipping price increased significantly from the evaluation.

- The promised Add-ons are not there (which will require to place another order and pay more shipping fees).

- Survey sent right before Christmas with only a week to answer leaving people no choice but to pay shipping in this specific time.

- No kindness on their part, just straight facts and "it is what it is" kind of answers.

Thanks for reading.

--- EDIT 1 ---

As per Kickstarter comments section:

Backer: I wish I could add mirrors with add-on
Flair: We will include the Shot Mirror as an add-on during the survey!

Backer: Short mirror as a possible add-on would be appreciated...
Flair: We got you!

Backer: is there a way to connect a shot mirror to this beuty of a product?
Flair: Just tested - and yes! Woohoo!

--- EDIT 2 ---

Company Entitlement:

In summary, entitlement in a company often manifests as a disconnect between what is promised and what is delivered, coupled with a dismissive or defensive attitude toward those affected by the failure. The company feels they are above reproach or that their customer base will continue to support them despite the lack of follow-through.

Just came here because everyone is complaining for <$20 increase in shipping cost.. which is out of control of Flair, and they do amazing job replying to all those complains.. common guys - $20 - is it really worth it? They did amazing campaign already, let them finish it. Wish you all more happiness and "easy going", life is beautiful and easier

A campaign that could damage Flair in long-term.

First to say I already own a Flair 58 model and love it, due to this and Flairs so far client friendly service I decided to back the Flair GO campaign.

This campaign is so to say a free marketing campaign to built up hype around a marginally cheaper released product with the opportunity to check on costumer demand for the GO.

During this campaign Flair was always trying to respond fast and also promised certain add-ons in the Question segment to be available with the survey. Further they promised some stretch goals like coffee and other stuff.

What did they fail on now? Well a lot of the demanded add-ons were not available against the odds of the made promises and none of the stretch goals will be available for costumers outside US.

If this would be a company new to the coffee game a lot would say nevermind but you guys are years in the business with partners all over the world and now rely on direct costumer delivery??? - totally strange

And last but not least explanation on the increase in shipping cost only has been done after a huge amount of complaints and criticism and not with the release of the survey - a communication mistake par excellence.

You've lost my trust as a company.

Flair is a company that has been around for a while in the coffee scene, so when they launched a Kickstarter campaign to build a portable espresso machine, people supported them in mass. At that time, they provided estimated shipping costs and taxes for certain countries. These were very high figures, but people still supported them out of trust in the company. Now, after a few months of waiting, they send out surveys to collect shipping details for a product that is supposedly shipping in January 2025, and it turns out they have raised the prices they initially estimated, which were already high. Depending on the country, the price now exceeds the initial estimate by 50%, meaning the espresso machine, for which $125 has already been paid, ends up costing around $220-240. They’ve charged almost the same amount as the product itself for "supposed" shipping costs. And the worst part is that they don't even respond to complaints or offer the option to cancel. It's a terrible company policy to blatantly scam consumers and ignoring feedback instead of trying to make changes to improve customer perception.

Edit after Flair response:

Thank you for taking the time to reply to my complaint. While it’s true that you’ve apologized, that’s simply not enough. The campaign ended on September 26th, a little over two months ago. If you were already experiencing delays with other shipments, you must have known it was better to use a trusted carrier. If that was the case, you should have updated the campaign to inform us about this increase in the final price and given us the option to back out. Nobody expects to pay an 80%-plus increase due to shipping and VAT on the price of a product.

If the decision to switch to DHL was made after the campaign ended, you should have issued another update to notify us about this price change, rather than waiting until the surveys were sent out. This isn’t just about the $30-plus increase on an already high shipping and VAT cost; it’s about the fact that you didn’t even consider us, the backers, when making this decision.

Backed a product on kickstarter only for Flair to jack up the shipping costs. No response from company on this, it's a shame that lots of influencers will shill their products without having to pay while customers get fleeced.

Edit - the reasoning in the reply was not explained to backers. Even so, the initial cost of the project would have come in below VAT rates for the UK, but their ineptitude means that the cost has now risen to the point that VAT will need to be collected.

They have refused to refund my pledge, despite admitting that they could do so if they wanted to.

Just an awful enterprise with a passive aggressive tone to all of their communications.

Avoid all Flair products.

If you're reading this, you're likely in the same situation. For those unaware, this crowdfunding campaign presented highly inaccurate shipping cost estimates. Many backers are now stuck with a deal where shipping costs nearly equal the price of the product itself—something most would never have agreed to had accurate estimates been provided.

Dear Flair Espresso,
Even granting the benefit of the doubt, I understand that estimating shipping costs is challenging. However, many other projects have managed this much better than you have.

Your best long-term strategy would be to either issue refunds or absorb a portion of the shipping costs.

The alternative—leaving hundreds of backers feeling overcharged and disappointed—may boost your immediate revenue but will undoubtedly tarnish your reputation in the long run.

Please do the right thing.

Durante los últimos meses la empresa ha lanzado una campaña en Kickstarter para comercializar la Flair GO. Se dieron unos precios previstos de envío que ya resultaban algo caros, pero que aceptamos. La empresa ha esperado a que acabara la campaña y nos cobraran el importe del producto para informar de que los gastos de envío se elevaban a niveles inexplicables. En el caso de España, de 28$ + impuestos a 58$ más impuestos. Se da la extraña circunstancia de que los envíos a los compradores de USA son gratuítos, mientras que el resto del mundo debe pagar precios elevadísimos. Si la respuesta de la empresa es que el precio base del envío iba incluído en el precio del producto, significa que están cobrándonos aún más de esos 58$, cosa que es una barbaridad, y supone precios superiores a los que conseguiría un particular que contactara con la empresa de transportes. No hay por donde pillarlo. Lo peor de todo es que dijeron que trabajarían para conseguir los mejores precios, y lo que han hecho es duplicarlos, y avisar de ellos cuando ya no había vuelta atrás para el comprador. Mientras tanto la empresa no se pronuncia y se acaba el plazo para acabar de cerrar la compra (de la que ya se han cobrado el precio del producto).

UPDATE: so many people have received faulty products, dents, wobbly units and other errors. Flair seems ONCE AGAIN to just make up excuses and lies about that is just how it’s supposed to be. But it seems like they just haven’t made a good product… AVOID THIS SCAM COMPANY!

Flair decided to launch one of their products on kickstarter. This is always a special scenario where you get the product cheaper than the retail price will be, but you will have to wait, there might be uncertainties, changes etc.
However, flair have after the campaign ended and you already paid some money made an about 80% price increase due to VAT and extremely expensive shipping! I regret supporting them now after this dirty trick from their side.

They also removed a special t-shirt, mirror, o-rings etc. as a possible add-on. Now they only have a few and very boring add-ons and not functional items but items that give them a good income. Originally they sold two different versions for same price, but now the add-on for one of the versions is more expensive, so too bad if you chose the wrong one.

This and other things have they changed, ALL in a way that is bad for the buyer and not themselves. It really seems like a very unprofessional project and they are letting all their bad decisions impact the buyers negatively.
They don't really answer fully to questions and only answer some people. And they are not even letting people cancel their purchases.

This just seems like a scam! Avoid these people!

And lastly their website is just bad with pop-up dialogs all the time!!

Lost my brew guide for the original signature pro, despite stating on the website "lost your brew guide, no worries" they were unable to provide me with a copy. Disgraceful that they don't support they're products after 3 years of ownership. Support staff unhelpful.

Hello Flair espresso

I’m a European customer (from Denmark) who bought a Flair 58 and unfortunately the product is already broken.

I bought my Flair 58, almost 4 months ago and as I mentioned, unfortunately it’s already broken.
The lever doesn’t pull evenly anymore due to a broken off piece on the stamp that creates the pressure. The result is the pressure can’t be evenly distributed and my Flair 58 can’t make a nice espresso anymore. The material that broke appears to be very fragile since it broke after such a short period of time. This of course is very unfortunate since the Flair 58 worked well up until this point.
Should I go for a full refund or is it something that can be fixed?

Kind regards
From a espresso lover
Dina