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The Fleur De Lis is a charming 3-star hotel in Sandwich, Kent, with 11 en-suite rooms, a restaurant, bar, Brand new Golf simulator and function room. Newly refurbished and centrally located near historic sites, it blends traditional pub vibes with modern comforts for relaxed stays.
The Fleur De Lis, 6-8 Delf St, Sandwich CT13 9BZ, CT13 9BZ, Sandwich, Reino Unido
3,1
4 avaliações
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
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Went for Sunday dinner , absolutely appalling service. The staff didn’t seem to know what they were doing. No one came to serve us when we finally did get our meal. It was cold the people in the table in front of us got a complete wrong meal but because he was diabetic had to eat it and they still made us pay for our drinks, trying to support local businesses will never go back there again.
Went for sunday lunch with friends.
Disappointed that there was 3 different prices, depending on which meat you chose, which I feel is wrong.
Should just be a set Sundsy Roast price.
The menu stated seasonal vegetables, but was only carrots & swede.
Quite expensive.
Forgot a hot drink, so had to go & ask for it.
No cutlery on the table & also we got pint glasses for our half pint bottles of zero lager.
Just overall disappointed for the price we paid.
Resposta da Fleur De Lis Hotel
Thank you for taking the time to leave your feedback-We're sorry to hear that your visit didn't meet expectations.
in regards to pricing, our sunday roasts are priced indivdually depending on the meat selected, as the cost price of each meat varies significantly. This is common approach across many venues to ensure we maintain quality and consistency across all options.
We're also sorry for any confusion regarding the vegetables. On the day, we were serving a selection of seasonal vegetables including broccoli, parsnips,carrots, swede, and cauliflower cheese.
We appreciate your comments on the other points raised as well, and we will be adressing these with our team to ensure improvements are made moving forward.
thank you again for your feedback-we do hope you might consider giving us another try in the future.
kind regards
The fleur de lis Team
They didn't seem to realise we had a booking. No Sunday menu offered. Staff seemed clueless. We left without eating and went elsewhere. Won't be returning any time soon.
Resposta da Fleur De Lis Hotel
Good afternoon Clive, thanks for your feed back,if you look at the website you booked your table on there is no Roast because we didn't have one yet,
We are still getting used to our new systems an the staff are trying there best, we will take your comments onboard, thank you for your support and we hope you will come in again to let us try
have a wonderful day the manager of the Fleur de Lis
Had a fantastic experience lovely landlady friendly staff and amazing food
Resposta da Fleur De Lis Hotel
thanks for your review we appreciate this very much
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