Flex Moving & Storage Avaliações 64

FLEX MOVING COMPANY. Richardson, TX

I would like to inform anyone contemplating using FLEX MOVING COMPANY of my experience that I had when hiring them to move my belongings to my new residence. I warn you, it was a VERY unpleasant one!

1. I was expecting a truck to arrive at my apartment from which I was moving out of and instead they sent a pod, which they parked obstructing other residents from being able to use their parking spots, which led to complaints from other residents about not being able to access their parking spots.
2. When I spoke to their representative on the phone I explained that one of my couches was a three seater which had to be removed from the apartment over the balcony, as the apartments design did not allow it to be removed through the door. It was delivered by Ashley furniture this way, and I was assured that this would not be a problem, however on the day of the move, I was told that this would be impossible, and after lengthy discussions over the phone, I had no choice other than to abandon my Ashley three seater couch, which I had paid $600 for behind. (If this was not possible, their representative whom I talked to on booking them should have known this.)
3. I had shown the men who come to move my belongings EXACTLY what I needed to be moved, and on completion of the move, I had realized that they did not remove my laundry washer and dryer. Another loss I had to endure or spend more money hiring another company just for those, plus I had to be out of my apartment that day or I would have been charged for the extra time I would have had to spend in the apartment booking another moving company.
4. Also on completion of the move I found that I was missing items. I had kept all of my most valuable paperwork, (Original birth certificate, green card, social security card, other valuable items such as a Morgan 1921 silver dollar) in a pouch, so as not to lose them, and after the move was completed I found this was missing. I can only assume that one of the FLEX'S employees who had moved me had stolen it, as they were the only people in my apartment all day. On discussions with one employee I found out that FLEX pay their employees only $10 per hour, and also that they employ undocumented workers as their moving personnel. Upon contacting FLEX movers about this, I had explained what had happened and through several email exchanges, was ultimately told that they COULD NOT reimburse me for the cost to replace these items as the men who moved me denied having seen this pouch. (Of course they denied seeing it, otherwise they would be admitting they stole it.)

When hiring FLEX movers, I put my trust in them to be a reliable and trustworthy moving company as I had done my due diligence and checked many reviews about them, however through this whole experience I have found FLEX movers to be unreliable, unprofessional, and ultimately TOTALLY untrustworthy, and when things went VERY VERY wrong as they did, VERY unhelpful once you have paid your deposit.

I can only advise anyone contemplating hiring FLEX movers not to.

In total I had lost my Ashley three seater sofa, my laundry washer and dryer due to ineptitude of their sales representatives information and the unprofessional attitudes of the men sent to move my belongings. In total the loss of these items to replace would be over $1200. Also, because of the untrustworthiness of the men sent to move my belongings, the cost to replace my lost documents over another $1000. This would come to over $2200 I will be out of pocket to replace these items because FLEX movers are responsible for this ABSOLUTELY DISSASTEROUS moving day. FLEX movers have TOTALLY refused to compensate me for any of the losses I have incurred.

This TERRIBLE experience has left me VERY stressed and upset at the total lack of professionalism I had expected to have, but failed to experience.

DO NOT, DO NOT EVEN CONTEMPLATE HIRING FLEX MOVING COMPANY AS THEY ARE CHEAP AND VERY, VERY UNPROFESSIONAL AND UNHELPFUL ONCE PROBLEMS ARRISE.

I hope this review has helped you if you are looking to hire a moving company. DO NOT PICK FLEX MOVERS, you will regret it!

I was very satisfied with the service I recieved Vicente, and eugenio plus Nadia were excellent I'll always recommend your company. You need more employees this good!! Rachel C Morales in San Antonio

Advertised budget pricing, escalating fees, no security, and unannounced disposal of high-value property

I signed up with Flex Storage on April 30, 2024, after being quoted roughly $40/month. Their advertising also promised GPS-tracked units and a free high-security lock. That all sounded great—until I actually started dealing with them.

Billing concerns:

The first invoice came in several times higher than the quoted price.
Over the next 10 months, the amount kept increasing, reaching 5–6x what I originally agreed to.
I emailed them multiple times asking why the rate kept rising, for a copy of my contract, and to confirm my unit was secured. No response—ever.
Security issues:

When the trailer was delivered, the driver told me they were “out of locks” and would bring one later. That never happened.
I waited 4 hours because the driver was also late to pick up the trailer after I loaded it.
For 2 full months, I emailed and called Flex asking where my unit was stored and if a lock had ever been added. Still no response.
In emails, they referred to my space as “unit XXXX,” which didn’t match anything, showing they might not have even known where my unit was.
They advertised GPS-tracked units with alerts if moved or opened. I never received any GPS access, alerts, or even confirmation of the storage location.
Even after 10 months of payments, I had no clue if my items were safe or even stored at all.
Collections pressure:

When I blocked my card due to the unexplained charges, I got hit with payment demands from a “collections department” using generic contact info that didn’t seem verifiable.
Out of fear of losing my belongings, I kept paying their inflated charges for months.
Disposal with no notice:

I blocked the card again on Feb 28, 2025. They attempted another charge that same day.
When I flew to Miami in April 2025, staff told me—via email and phone—that my unit had been “trashed” on March 3.
Later that same call, a manager changed the date to March 19. I have the entire call transcribed.
I was never notified by phone, email, or mail—no lien notice, no auction notice, nothing—despite them having my correct contact info.
They never even gave me the address of where the unit was stored, so I never saw the facility in person.
Property loss:
The unit held high-end designer goods, artwork, studio equipment, jewelry, electronics, and custom lighting—items collectively valued at over $56,000.

Legal action taken:
I have filed a police report and begun civil proceedings for breach of contract, deceptive practices, and civil theft. Based on my experience—escalating fees, zero accountability, no communication, and unnotified disposal of my belongings—I cannot recommend Flex Storage to anyone.