I have been a long time fan of flipbelt. Recently my water bottles started leaking because the gaskets came out. I reached out to customer service and Haley was fantastic. She responded quickly and re... Ver mais
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Veja o que dizem as avaliações
I am a military veteran and marathon runner, and I have found Flipbelt's products to be amazing. But what really sets them apart is their customer service. If you are lucky, and have a problem or qu... Ver mais
Først ventet jeg veldig lenge etter jeg bestilte produktet til det kom frem. Da det kom fram svarte det ikke til forventingene. Prosessen med å returnere tok en evighet. Jeg har sendt varen i retur, m... Ver mais
Kourtney provided truly outstanding customer service. She went above and beyond to help me find a product I couldn’t locate, made the purchasing process simple and easy, and responded incredibly quick... Ver mais
Detalhes da empresa
- Loja de artigos de corrida
- Loja de equipamentos e roupas para atividades ao ar livre
- Atacadista de acessórios esportivos
Escrito pela empresa
FlipBelt is the pioneering company behind the revolutionary tubular running belt. Founded in 2011 by a group of outdoor enthusiasts in Boulder, Colorado, the company was created to solve the everyday frustrations athletes faced with traditional carrying solutions. What started as a simple idea in the Rocky Mountains has grown to become one of the premier running brands, now headquartered in Broomfield, Colorado. Today, FlipBelt serves runners, hikers, gym-goers, travelers, and adventurers around the world. The company is known for its commitment to thoughtful design, premium quality, and continuous innovation. In addition to its iconic Classic and Zipper belts, FlipBelt offers a full line of performance running apparel including shorts, shirts, tanks, compression gear, and accessories built with integrated belts. Proudly designed in the USA, FlipBelt remains driven by its founding spirit: creating simple, functional gear that lets athletes focus on their passion. The company continues to support the active community and evolve with the needs of those who move.
Informações de contato
Estados Unidos
- flipbelt.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I am a military veteran and marathon…
I am a military veteran and marathon runner, and I have found Flipbelt's products to be amazing. But what really sets them apart is their customer service. If you are lucky, and have a problem or question, you will get Kourtney. She really understands her product and what runners need, if they want to PR and qualify for Boston. Unlike so many people who serve in this type of role, she really seemed to care. As evidence of this, she took time out of her busy day to follow up with me to inquire about how the new belt was working out for me. I was, and still am, blown away by her simple act of kindness. If I had a consumer-facing business, I would definitely try to hire her away. The bottom line is I have had a really, really good experience with Flipbelt. I am sure you will too...
Kourtney provided truly outstanding…
Kourtney provided truly outstanding customer service. She went above and beyond to help me find a product I couldn’t locate, made the purchasing process simple and easy, and responded incredibly quickly throughout the entire process. She was friendly, knowledgeable, and genuinely committed to helping me. Excellent customer service like hers is rare these days, and she absolutely deserves recognition. Thank you, Kourtney, for making this such a smooth and positive experience!
Great Service
Haley was efficient, kind and understanding! My issue was resolved within 24 hours and she made it easy.
I have been a long time fan of flipbelt
I have been a long time fan of flipbelt. Recently my water bottles started leaking because the gaskets came out. I reached out to customer service and Haley was fantastic. She responded quickly and resolved my issue by sending me out new caps for my water bottles because they don’t use the caps with gaskets anymore. Thank you Haley for your help. You made my day
Haley went above and beyond in helping…
Haley went above and beyond in helping me with issue I had with water bottle cap. Have gotten great service everytime I have purchased from this company.
Missing Order Fixed
I ordered a Flipbelt a few months ago and it never arrived. I did a "Reply To" email to the purchase confirmation email not expecting much, so I was surprised when a person got back to me. I was even more surprised when that person (Haley W.) expressed concern about my missing purchase and helped resolved the issue. She offered either a refund or to try shipping again, less than a week later I had my Flipbelt. Honestly one of the most pleasant interactions I've had with a retailer in a long time.
Fryktelig ille kundebehandling
Først ventet jeg veldig lenge etter jeg bestilte produktet til det kom frem. Da det kom fram svarte det ikke til forventingene. Prosessen med å returnere tok en evighet. Jeg har sendt varen i retur, men fortsatt ikke fått refundert pengene mine.
Flipbelt’s products and customer service rule!
Flipbelt makes great products in fantastic colors and the firm’s customer service is amazing! Especially Kourtney!
I absolutely love Flipbelt’s compression shorts, and I have four or five pairs. And actually, I can’t stop ordering them.
So then I decided to try one of their tank tops and the compression sleeves for both my legs and my arms.
One of the items was missing from the package when I received it, and I reached out to customer service. Kourtney responded quickly, she had my issue addressed immediately, she was incredibly friendly and professional, and the missing item is already on its way, just one day after I contacted her.
Their shorts are amazing, the colors are amazing, the belts are amazing, and Kourtney is amazing!
Easy return/exchange
Haley Wagner made my return/exchange process easy and seamless! She communicated clearly, quickly and most importantly, kindly! Can't wait to test out my flipbelt shorts and top before race day! Thank you Haley!
Great customer service
Great customer service. A very nice girl, Haley W. helped me out after I had made a silly mistake that messed up my order she was quick to correct it and solved my problem seamlessly. Thank you Haley you are so awesome
Great compression shorts for biking too!
The FlibBelt compression shorts are amazing! I wore them for the NYC Bike Tour this past Sunday and they were great! I think these will be my go-to for biking and hiking going forward. I'll definitely buy again.
There was a QC issue with the key pocket zipper, but Haley was fantastic in facilitating an exchange. Customer service should always be this friendly and helpful. THANKS!!!! :-)
Haley did a great job taking care of…
Haley did a great job taking care of me. I'm very pleased with her quickness to help and willingness to replace my belt for a different size.

Resposta da Flipbelt
Amazon made a mistake with an order
Amazon made a mistake with an order, and I reached out to FlipBelt for help. Kourtney Wagner was able to give me fast and concise instructions that made it super easy to get everything sorted out with Amazon and to get an order heading my way. She was very kind, patient, and quick to help me fix everything, and made it an incredibly positive experience.

Resposta da Flipbelt
Great product, quick service
Great product, keeps my phone and gels snug and in place, doesn't move at all when I'm doing speedwork. Stitching did begin to come out after 5 months of near-daily use. I sent photos to Flipbelt and they promptly sent a replacement. Very please with the customer service.

Resposta da Flipbelt
Great product, super comfortable and genuine company.
Really impressed with FlipBelt’s customer service. You can tell you’re talking to real people who actually care—not AI or outsourced support. They were responsive, thoughtful, and solved my issue quickly. It’s rare to find that level of genuine service these days. Highly recommend!

Resposta da Flipbelt
Quality and service
I got a pair of their Ouray compression shorts at a running event, but they didn’t fit. I had deleted the email receipt, thankfully when I contacted them, Haley went out of her way to help me get them exchanged. I love the shorts and really appreciate the great customer service! They are now my go to ; all because Haley helped me fix my mistake.

Resposta da Flipbelt
Returns Process and Customer Service is Bad
Good product. Just pray it fits so you don’t have to return it.
Sent 2 emails to return and absolutely no response.
Edit: I received a response a few days later on May 24th, and just now, on June 7th, I have received a refund over two weeks after attempting to start the refund process.

Resposta da Flipbelt
Good product but relatively hot and bulky, US made
I bought a Flipbelt zipper for trail running. Excellent customer service, got it quickly.
The first thing I notice when picking it up is now heavy it is (compared to certain other small personal item belts). I often wonder what I left in it. It's pretty hot to wear because of the bulk and width, but it's great for carrying phone, keys and a small water bottle.
Some styles and colours are made in the United States, and people might want to consider whether that's what they wish to buy under the current international trade circumstances.

Resposta da Flipbelt
Bought a pair at an expo
Bought a pair at an expo, was given the wrong size, 2 emails later, still no response. Furious.

Resposta da Flipbelt
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