Paul was excellent in store found us a suitable alternative to a much more expensive carpet we were matching up & gave us a competitive quote against a floor we were quoted for as well. Knowledgeable,... Ver mais
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Localização
Trocar localização3B Ings Road, Ings Road Retail Park, WF1 1RN Wakefield, West Yorkshire, GB
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Veja o que dizem as avaliações
Excellent customer service at Floorstore Wakefield! A special thanks to Robert for his outstanding patience, professionalism, and friendly approach. He took the time to answer all my questions without... Ver mais
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Paul was a pleasure to work with sorting out another carpet for our house. He is always polite, friendly and helpful- a credit to the store. Will definitely be back when we do our next room.
A empresa respondeu
Exceptional service from start to finish. The staff at Floorstore, Cross Gates were very helpful and knowledgable. Rob came out quickly to measure up and give a quote, he was professional and friendly... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Pisos
- também em
- Empreiteira para Instalação e Reparo de Pisos
- Fornecedor de pisos de madeira e laminados
- Loja de Camas
- Loja de Carpetes
Escrito pela empresa
Floorstore Wakefield is a 14,000 square foot showroom, split across two levels. We designed it inch by inch to offer a unique customer experience, both visually and physically. Displayed to be logical and inspiring, we hope to give customers the best chance of choosing their perfect floor or bed. With 10,000 square feet devoted to showing their most fantastic range of flooring available to suite all varieties of budgets and tastes. The other 4,000 square feet will display a huge selection of beds, along with other bedding accessories.
We've Got You Covered
Escrito pela empresa
- Price Match Promise
- Found the same floor cheaper elsewhere? Speak to one of our friendly team in store about our Price Match Promise. We will happily match the price of a product at a competitor that is in stock and available within a 10 miles radius of the Floorstore.
- Flexible Finance
- We have a great range of flexible finance options available for our customers to help them spread the cost of their new carpet or flooring including 0% interest free and Buy Now Pay Later options, see our website for further information.
- Measuring & Estimating Service
- Not sure how much carpet or flooring you need? We offer a free, no obligation measuring and estimating service, simply pop into one our stores to find out more.
- Fitting Service
- We work with a range of hand chosen fitters across Yorkshire so we can arrange for your new floor to be installed so you can sit back and enjoy your new floor. Pop in store and speak to one of our team of friendly experts to find out more.
- Blue Light & Armed Forces Discount
- We’re proud to support those who serve our great nation, so if you work for the NHS, Emergency Services or Armed Forces then you could save up to 10% on flooring and beds. Just speak to a member of the team in store and they will be happy to assist you.
Informações de contato
3B Ings Road, Ings Road Retail Park, WF1 1RN, Wakefield, West Yorkshire, Reino Unido
- 01924362642
Get FREE underlay on any flooring order
4,7
Excelente
187 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great assistance given by Paul at Ings…
Great assistance given by Paul at Ings Road.
11 de maio de 2026
Avaliação não solicitada
Resposta da Floorstore - Wakefield
Thank you for your great review! We’re so pleased to hear Paul at our Ings Road store provided such helpful assistance.
We really appreciate your feedback and hope to see you again soon!
Resposta da Floorstore - Wakefield
Hi Christine,
Thank you for your great review! We’re so pleased to hear you found our team very helpful.
We really appreciate your feedback and hope to see you again soon!
Robert at Wakefield store very helpful
Robert at Wakefield store very helpful. Speedy delivery and carpet fitted professionally
14 de abril de 2026
Resposta da Floorstore - Wakefield
Hi Geraldine,
Thank you for your great review! We’re so pleased to hear Robert at our Wakefield store was very helpful and that everything was completed with a speedy delivery and professional fitting.
We really appreciate your feedback and hope to see you again soon!
An exceptional experience in every way
Outstanding customer service provided by Molly who was very informed on all products, helpful, friendly and efficient - 5 stars all round and can highly recommend
18 de abril de 2026
Avaliação não solicitada
Resposta da Floorstore - Wakefield
Hi Sarah,
Thank you for your fantastic review! We’re delighted to hear you had such an exceptional experience and that Molly provided outstanding service.
It’s great to know she was helpful, friendly, and knowledgeable throughout. We’ll be sure to pass on your kind feedback—your recommendation really means a lot to us!
Very happy with the overall experience
Very happy with the overall experience. They were able to arrange my LVT installation quickly, despite a very tight time window due to building project constraints. When the original installer cancelled, they promptly found a suitable replacement, which was much appreciated. Their pricing is competitive as well. Highly recommended.
2 de setembro de 2025
Resposta da Floorstore - Wakefield
Hi,
Thank you for your fantastic review! We’re so pleased to hear you were happy with your overall experience and that we could arrange your LVT installation within a tight timeframe.
It’s great to know the team was able to quickly find a replacement installer and keep everything on track for you. We really appreciate your recommendation and are glad you found our pricing competitive too.
If you need anything in the future, we’re always here to help!
I was quoted far too much materials and…
I was quoted far too much materials and had 2 full boxes left over. I did query at the time and was reassured this was correct and that 10% extra was needed. It was far more left over.
12 de janeiro de 2026
Resposta da Floorstore - Wakefield
Hi Catherine,
Thank you for your feedback. We’re sorry to hear you were left with more materials than expected. We do recommend allowing extra to account for cuts, waste, and ensuring a smooth installation, but we understand your concerns in this instance.
We appreciate you taking the time to share your experience, as it helps us continue to review and improve our processes.
The buying process was easy
The buying process was easy, the fitters were great and worked so quickly. The floor looks great and is perfect for us.
15 de abril de 2026
Resposta da Floorstore - Wakefield
Hi Jenny,
Thank you for your fantastic review! We’re so pleased to hear the buying process was easy and that our fitters made such a great impression with their efficiency.
It’s great to know you’re happy with your new floor and that it’s perfect for your home. If you need anything in the future, we’re always here to help!
Great sales staff
Great sales staff, lovely comfortable mattress bought, I can highly recommend
12 de dezembro de 2025
Resposta da Floorstore - Wakefield
Hi,
Thank you for your lovely review! We’re so pleased to hear you had a great experience with our sales team and that you’re enjoying your new comfortable mattress.
We really appreciate your recommendation and are always here if you need anything in the future!
my floor came apart so now i have gaps…
my floor came apart so now i have gaps in the flooring, after going back and fourth for a year they have finally said they will replace it but dont have the colour we have anymore haha… we cant get any sort of refund as they said if they was to refund us any money they would have to come take the flooring back… obviously now weve installed skirting boards and have all our furniture in the house, they did say they would try and reinstall our existing skirting boards but id imagine that would be a nightmare and it would just end up either costing us more money on new boards or having a scruffy finish… all in all the 1 star was generous id say
13 de abril de 2026
Resposta da Floorstore - Wakefield
Hi Lee,
Thank you for your feedback. We’re sorry to hear you’ve been unhappy with your experience.
As previously explained, this issue relates to a manufacturer claim, and unfortunately the original Classen product is no longer available. We have offered a range of alternative replacement options from other brands, but understand these have not been to your preference.
In terms of a refund, this would require the flooring to be uplifted and returned, in line with standard procedure so the claim can be processed with the manufacturer. We appreciate this may not be ideal, but we’re unable to offer a refund while the product remains in place.
We understand this has been frustrating and have made every effort to provide a fair resolution within the options available to us.
Polite helps you allot happy customer 😀
9 de abril de 2026
Avaliação não solicitada
Resposta da Floorstore - Wakefield
Hi Radim,
Thank you for your lovely review.
We’re so pleased to hear you found our team polite and helpful.
It’s great to know you’re a happy customer — we really appreciate your support and hope to see you again soon!
Good range of product
Good range of product, salesman very helpfull.
Carpet superb, fitters superb.
Can and do recommend Floorstore.
9 de junho de 2025
Resposta da Floorstore - Wakefield
Hi Alan,
Thank you for your fantastic review.
We’re so pleased to hear you were happy with our range of products and found the team helpful.
It’s great to know you’re pleased with both your carpet and the fitting — thank you for the recommendation, we truly appreciate your support!
Disappointing Service and Incorrect…
Disappointing Service and Incorrect Measurements
I recently purchased flooring from the Wakefield branch. While the quality of the product itself is very good, I am extremely disappointed with the overall service and experience.
The staff were unhelpful and lacked professional courtesy. Furthermore, the employee sent to take measurements provided incorrect figures, which resulted in a significant surplus of flooring material. This error has caused me a financial loss of approximately £300.
When I contacted the branch to resolve this issue, the staff were dismissive and refused to accept a return or offer any compensation for their mistake. It is regrettable that such a good product is undermined by poor customer service and a lack of accountability.
20 de novembro de 2025
Resposta da Floorstore - Wakefield
Hi Waseem,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We’re pleased to hear you were happy with the quality of the flooring. We’re sorry you feel the service did not meet expectations.
Measurements are provided as a guide, and we always recommend allowing for additional material to account for cuts, waste, and fitting requirements.
In relation to surplus material, as advised at the time of purchase, special order flooring and opened products are non-returnable.
We always aim to provide clear guidance and support throughout the process, and we’re sorry you feel this was not reflected on this occasion.
Resposta da Floorstore - Wakefield
Hi Mark,
Thank you for your feedback.
We’re pleased to hear you were happy with the selection of flooring we offer.
We’re sorry to hear the fitting did not fully meet your expectations.
Staffclick laminate floor extremly helpful and…
Staff extremly helpful and knowledgeable. Kept me informed of appointments and when the floor would be in store.
24 de novembro de 2025
Resposta da Floorstore - Wakefield
Hi Beverley,
Thank you for your lovely review.
We’re so pleased to hear our team were helpful and knowledgeable, and that you were kept well informed throughout the process.
We really appreciate your support and hope to see you again soon!
Will never use this company again
Will never use this company again! They advise you to purchase more flooring than required and won’t take it back.!
Mgr offers a discount on more flooring as a way of apologising, but didn’t advise how much that would be. Having spent over 3k for flooring. Also states that maybe he will be able to purchase the flooring Iv not used back but then backtracks. They didn’t tell me at the time of purchase it was non- refundable either.!! Complete lie!!Avoid at all costs!
24 de fevereiro de 2026
Resposta da Floorstore - Wakefield
Hi Becki,
We’re sorry to hear you feel this way and would like to clarify the situation.
The flooring purchased was a special-order product, and as discussed at the time, these items are non-returnable. You were also advised of this prior to purchase.
The quantity ordered was based on the measurements provided, and it was explained that mixing batches or using spare packs from previous orders cannot be guaranteed to match or fit correctly.
As a gesture of goodwill, a discount on a further order was offered. We also explored whether we could assist further, this was not something we could guarantee.
We always aim to be transparent and provide accurate guidance so customers can make informed decisions.
The fitters did an outstanding job
The fitters did an outstanding job, were very professional & polite, cannot fault the work however the staff in store were the complete opposite, in particular ***** who I was advised is the store manager! I only went ahead with the living room as I had paid a deposit however I cancelled the kitchen and hallway due to his attitude and went elsewhere, paying slightly more but a much better service! I will never return to Wakefield Floorstore or recommend to anyone!
9 de abril de 2026
Resposta da Floorstore - Wakefield
We’re sorry to hear that your experience in store did not meet your expectations.
It’s great to hear that you were happy with the fitting and found the fitters professional and polite — we will be sure to pass that feedback on to them.
Our team always aim to provide clear and honest advice to ensure customers can make informed decisions.
We’re sorry we weren’t able to meet your expectations fully on this visit and appreciate you taking the time to share your feedback.
Wakefield store
At the Wakefield store, Steve was great answering all my questions to help me decide which flooring to purchase. It gave me the push i needed to finally choose.
6 de abril de 2026
Avaliação não solicitada
Resposta da Floorstore - Wakefield
Hi Maxine,
Thank you for your lovely review.
We’re so pleased to hear Steve at our Wakefield store was able to answer all your questions and help you make the right decision.
It’s great to know he gave you that final push — we really appreciate your support and hope to see you again soon!
Good friendly service
Good friendly service , helped with large item to my car
7 de abril de 2026
Avaliação não solicitada
Resposta da Floorstore - Wakefield
Thank you for your lovely review.
We’re so pleased to hear you received friendly service and that the team were able to help you with your item to the car.
We really appreciate your support and hope to see you again soon!
Really friendly helpful service
Really friendly helpful service. Quick and efficient. Paul was very knowledgeable and helpful.
7 de abril de 2026
Avaliação não solicitada
Resposta da Floorstore - Wakefield
Hi Helen,
Thank you for your lovely review.
We’re so pleased to hear you received friendly, quick, and efficient service.
Paul will be delighted to know you found him knowledgeable and helpful. We really appreciate your support and hope to see you again soon!
Great service
Very helpful and quick delivery and fitting
30 de março de 2026
Avaliação não solicitada
Resposta da Floorstore - Wakefield
Hi Brogan,
Thanks for your fantastic review. We realy appreciate your support and we are glad that you found our staff very helpful.
We hope to welcome you back to Floorstore very soon!
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