Flower Station Avaliações 3.391

Resposta de Flower Station

7 de abr. de 2026

Dear Mike,

We’re sorry to read your review, as it doesn’t reflect the full sequence of events from our side.

After receiving your order, we contacted you to advise that one of the flowers in your chosen arrangement was unavailable and requested confirmation for a suitable substitution. Unfortunately, we did not receive a response from you at that time.

We later received your email requesting an update along with a full refund. As per your request, we processed the refund immediately and explained the situation regarding the pending substitution confirmation.

We are very sorry that we were unable to help mark the celebration of such an amazing occasion as a 98th birthday. We always aim to deliver every order to the highest standard with clear communication, and we regret that we were unable to proceed.

Warm regards,
Aurora

Resposta de Flower Station

7 de abr. de 2026

Dear Jerry,

Thank you so much for your wonderful review! We’re thrilled to hear your flowers arrived on time and that you loved them. Your kind words mean a lot to us.

Warm regards,
Aurora
Flower Station Customer Support

Resposta de Flower Station

1 de abr. de 2026

Dear Suleiman,

Thank you so much for your lovely feedback! We’re lucky to have Iris as part of our team and we’ll be sure to pass your kind words on to her. Comments like yours really make all the hard work worthwhile, and we’re so glad we could help make your wife’s day special.

Warm regards,
Aurora

Resposta de Flower Station

1 de abr. de 2026

Dear Aikumush,

Thank you for taking the time to share your feedback. We are very sorry that this experience did not meet your expectations.

We would, however, like to clarify a few points regarding the delivery attempts. As discussed, our records show that the drivers did make multiple attempts to contact the recipient by phone during the redelivery attempts, in line with the instructions provided. We understand how frustrating the situation was, but we want to reassure you that our team did make every effort to complete the delivery successfully.

We can also confirm that the order has now been successfully delivered.

We always aim to provide a reliable and high-quality service, and we regret that on this occasion the experience fell short. At the same time, we kindly ask that you reconsider your review in light of the additional information and clarifications provided, as we believe it’s important that it reflects the full picture.

If there is anything further you would like us to look into, we remain at your disposal.

Warm regards,
Aurora

Resposta de Flower Station

1 de abr. de 2026

Dear Jack,

We’re very sorry to hear about your experience with your order.

To help us investigate this matter properly, could you please email us at info@flowerstation.co.uk with your order number and/or the email address used to place the order? Additionally, as per our policy for any quality concerns, please include photos of the bouquet so we can review the issue in detail.

Once we receive these details, we’ll be able to follow up with our team and provide a suitable resolution.

Warm regards,
Aurora

Resposta de Flower Station

1 de abr. de 2026

Dear Bishr,

We’re delighted to hear that the bouquet was so well received! Your feedback truly brightens our day, and we’re grateful you chose us to help celebrate such a special occasion. We’ll be sure to share your kind words with Shahid!

Warm regards,
Aurora

Resposta de Flower Station

19 de mar. de 2026

Dear Euan,

Thank you for taking the time to share your feedback.

We are truly sorry to hear about your experience, particularly given the importance of Mother’s Day. We completely understand how frustrating and disappointing it must have been to discover that your order had been cancelled without clear communication, especially on such a significant occasion.

Please accept our sincere apologies for the lack of timely updates and for the confusion caused by the cancellation message. We also regret that your concerns were not addressed as promptly as they should have been. This is certainly not the level of service we aim to provide.

Your feedback has been taken seriously and shared with the relevant teams internally to ensure improvements are made to both our communication and order handling processes moving forward.

We are very sorry for the inconvenience and disappointment caused.

Kind regards,

Alex

Resposta de Flower Station

1 de abr. de 2026

Dear Robert,

We’re sorry to read about your experience and understand how upsetting this must have been.

We did previously request photos so we could properly investigate the condition of the flowers and take appropriate action. At this time, we have not received any images directly, which means we have not yet been able to assess the issue.

We appreciate you mentioning photos in your review, and if you’re still willing, we kindly ask that you send them to us at info@flowerstation.co.uk
so we can review this properly and work towards a resolution for you.

This is part of our standard process to ensure we can fairly assess and resolve any concerns.

We remain here to assist and would be happy to look into this for you as soon as we receive the images.

Warm regards,
Aurora

Resposta de Flower Station

14 de mar. de 2026

Dear Customer,

Thank you for taking the time to share your feedback.

We are sorry to hear that you were disappointed with the longevity of the bouquet sent for your anniversary. Fresh flowers are natural and delicate products, and while we generally anticipate them to last around 4–5 days on average after delivery, their lifespan can vary depending on several factors such as the flower varieties included, room temperature, placement, and general care.

In order to properly investigate any potential quality issues, our policy asks that complaints are reported within 2 days of delivery and include photos of the bouquet as a whole. This timeframe allows our florists to assess the condition of the flowers while they are still in a state that can be fairly evaluated.

In this instance, the complaint was received more than 6 days after the delivery date, which unfortunately means we are unable to properly review the condition of the flowers at the time they were received.

That said, we never wish to leave a customer feeling dissatisfied. As a gesture of goodwill, we have offered to send a complimentary bouquet on a date and address of your choosing, and we would still be very happy to arrange this for you.

We appreciate your feedback and hope to have the opportunity to restore your confidence in our service.

Best regards,

Alex

Resposta de Flower Station

14 de mar. de 2026

Dear Joel,

Thank you for taking the time to share your feedback.

We are very sorry to hear about your experience and understand how frustrating this situation must have been.

According to our delivery policy, it is the responsibility of the sender to ensure that the recipient is available to receive the delivery. If the recipient is not available at the time of delivery, our drivers will leave the order in the safest place possible at their discretion. Once an order has been delivered to the delivery address, responsibility for the item passes to the sender/recipient.

In this particular case, our records show that the driver was in contact with the recipient at the time of delivery and informed them where the bouquet would be left. Because the driver was speaking directly with the recipient, a physical delivery note was not left. Additionally, photos of the delivery location were taken by the driver and automatically sent via email as confirmation of delivery.

As the order was successfully delivered to the address provided, we are unfortunately unable to justify issuing a refund. However, we do understand your concerns and, as a gesture of goodwill, we offered to redeliver the order even though the delivery was completed according to our procedures.

We always aim to provide the best possible service and appreciate your feedback as it helps us continue improving our processes.

Best regards,

Alex

Resposta de Flower Station

14 de mar. de 2026

Dear Martin,

Thank you for sharing your feedback, and we are truly sorry to hear that your experience did not meet your expectations, especially on such an important occasion as your anniversary.

During weekends we operate with a smaller pool of drivers while still managing a high volume of deliveries. We make every effort to deliver all standard residential orders between 8:30 AM and 8:00 PM, Monday to Sunday. However, on rare occasions when routes are particularly busy, deliveries can take place later in the evening and may be completed as late as 11:00 PM.

We completely understand how disappointing it must have been for the flowers to arrive later than expected and after you had already left for the evening. Our intention is always for our deliveries to add to special moments, not cause frustration, and we are very sorry that this was not the case for you.

Your feedback is very important to us and helps us review and improve our delivery processes, particularly during busy periods. We truly appreciate you bringing this to our attention.

Kind regards,

Alex

Resposta de Flower Station

14 de mar. de 2026

Dear Pamela,

Thank you for your feedback, and we are very sorry to hear that the delivery did not meet your expectations, particularly as it was intended to be a house-warming surprise.

Our records show that the driver experienced difficulty locating the address provided on the order. The street name entered was “Cranleigh”, whereas the correct street name appears to be “Cranley.” As these are two different streets located in different parts of London, the driver was unable to locate the property initially and therefore had to call to request clarification before completing the delivery.

Once the correct location was confirmed, the driver proceeded to the address and the order was successfully delivered at 5:59 PM.

We completely understand how disappointing it must have been for the flowers to arrive later than expected, especially when the timing was important for the occasion. We are sorry for the stress this situation caused and appreciate you bringing it to our attention.

Kind regards,

Alex