FNP Avaliações 87

Thanks Aina!appreciate the timely help!

Tqvm Ms Aina whom had replied me so fast thru WhatsApp and replied to all my questions! It's my 1st time using this website to purchase gift from Malaysia. Will repeat purchase again in the future. Tqtq!!

I had a great experience ordering from FNP. The process was smooth, and Aina was very helpful throughout. She was responsive, patient, and made sure everything was handled properly. Really appreciate her assistance and good service.

I was facing some issues when to trying make an order. Very fast, Aina contacted me and guided me all the way to completed my order. Thanks Aina.

My mother wanted to surprise me with flowers , they called me ( and I’m the receiver ) to say they don’t have the flower ( type selected and when asked to cancel he said that we already sent, I asked how you send alternative of your choice without confirming with sender , and you called the receiver to inform that so he said I can’t cancel that they dispatched the order without approval on the flower type change , so I don’t even know why he called if he already took the decision on behalf of the sender

Would like to praise and thank the customer support person, Aina. She helped me with my orders and even gave me a discount on my items. Well done ! 👏🏻

I urgently needed to place an order for condolence flowers and Aina reached out via WhatsApp to follow up. She was super helpful and responsive with my order enquiry regarding a product. I was very impressed with how proactive and professional she was with the entire order process. I am very happy with the services provided by FnP and by Aina. Keep up
the great work.

I was in the midst of placing an order and got locked out. I had the pleasure of speaking to Ms Aina, who helped me with my order. Really appreciate her kindness in making the amendments and processing the order. Thank you!

I ordered BD flowers on the website and had not noticed that the payment did not go through (it was late at night). Next day FNP team member Aina reminded me and took care of the order, with delivery on the following day. Thank you Aina, you saved my day and will make my friend’s birthday!!

Great customer service from Aina, really appreciate and satisfied☺️
Thank you for the prompt reply!

Aina has been very helpful in my order quick swift & efficient Thanks keep up the good work!

Seamless process of ordering. Aina was really helpful and assisted me with the checkout and discount code.

I can’t give less than 1 star, so I’m forced to give one. I ordered a cake for my son and requested delivery to his school at 9 AM. Everything was already arranged at the school, but at 9 AM I received a call saying the cake had been damaged and that they were preparing a new one to be delivered by 1 PM.
This is a very poor response from the team, and it clearly shows a lack of seriousness about what they are delivering. This isn’t just regular food that can be skipped—it’s for a special occasion. Unfortunately, they seem to have no understanding of that. please don't order from these people.

Great and helpful service by customer service Aina. She helped me get a link for the Atome app as it couldn't work when I tried to make payment. Appreciate the help and keep up the good work! Can't wait to receive my order! 😀

Aina made by day by contacting me and letting me know of a pending discount voucher that I am eligible to as an returning customer. She is fast and clear so I know she is truly from FNP without me having any doubts. Appreciate this Aina

In April 2, made an order for flowers and a cake. Half of the cake was melted, and the delivery driver left before I had a chance to check the product. I called FNP, but the agent was not very accommodating. He mentioned that the same chocolate cake was not available and that the earliest replacement delivery would be between 10:30–11:00 pm. The cake didn't arrive. I waited from 8pm till 11:30pm and when I sent a Whatsapp message, he said that the order didn't registered in the system. The agent, Aryan, offered a partial refund which I didn't agree to a partial refund since they made me wait and I couldn't gift this to my friend. The next morning again He offered another bouquet of flower and chocolates as a gesture of goodwill. He said it would be delivered today between 17:00-23:00 again the flowers and chocolates were NOT delivered. When I called a second time they only offered a partial refund for the damaged cake. But what about the time you made me loose waiting for the delivery that never arrived? So unprofessional and not good customer service!

Aina has helped me through my payment when I had problem with the website. She also assisted me through all the way until the payment page & got me a discounted price.

Received prompt and helpful assistance from Aina when I was making my order. Thank you!

Aina is so helpful and patient. Very much recommended! Great job!

I am grateful that FNP customer service Aina helped me through my ordering process. Aina had proactively reached out to me to see if i needed help as i was contemplating with my orders. She guided me and even helped me to get discounts on the final price. Thank you Aina. Much appreciated.