Long waiting time before delivery. They also shop from outside Europe and before you can receive your order count min an extra charge of 60% of which they do not inform you when you order. In that asp... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Quite comfortable socks and nice colour. Size wise quite small for L/XL. As others have noted no wide toe box, actually narrower than some "normal" socks I own. Dispatch time quite lengthy but was ex... Ver mais
This company never delivered the product. First of all, it took forever to receive a tracking email that they were going to deliver the sock that I purchased over a month ago, and to no surprise, they... Ver mais
The socks are very well made, thick padding and excellent craftsmanship. Processing and shipping was a bit slow. My biggest complaint is that the toe box does not seem to be any roomier than other s... Ver mais
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ordered a hoodie and sweatpants of the…
Ordered a hoodie and sweatpants of the same colour my first problem is they suggest sizing up which is completely wrong it was way too big almost impossible to talk to customer service I finally got an address to send it back to I had to pay for shipping they scam you buy always having a “discount” which is the real price of what they want they only do that so you can’t get a refund
Nice products. Admin needs improvement.
Second time of ordering a heavy Alpaca Cloud hoodie and joggers, as son was so happy with his.
Paid by Apple Pay. No confirmation email though.
Emailed them and got a reply, quite quickly, with a tracking link, that didn’t work.
Items arrived a few days after that.
Both items are very comfortable and warm. I particularly like that the labels just pull off.
An amazing sweatshirt
An amazing sweatshirt. It was delivered to me shortly after I ordered it.
Would rate zero if I could
Would rate zero if I could. Received the bracelet on 9/3 filled it with my parents ashes on 9/7 realized the braclet was gone because the magnets don’t stick. Now I am out of a bracelet as well as my parents ashes. Luckily I have buyer’s protection from my cc company. Reached out to legend with no response.
I ordered on 8/30 it is now 9/8
I ordered on 8/30 it is now 9/8. My package hasn’t been shipped, but I’ve been sent a review to fill out.
The site says same day shipping not at at true
The site says same day shipping. My product shipped days later. I think 4. Why say this if you can’t do it?
Paying $12 to have a hoodie shipped from NY to CA that take 2 weeks to get to the recipient?
Product may be fine. I don’t know I still have not received my product. Garbage.
Avoid this company
Delivery is fine they sent me a small hoodie I ordered XL and it's almost impossible to send for a return , l just recommend all to avoid this company
Son unos estafadores
Son unos estafadores. Han pasado 3 meses desde que hice mi pedido. Me he puesto en contacto con ellos mas de 6 veces. En dos de ellas pedí información del pedido, y las otras 4 son intentos de un reembolso, pero no hay manera, de ninguna forma me quieren devolver mi dinero, siempre contestan que me enviarán el pedido pero será otra de sus mentiras.
cute products, but delivery is a joke
I ordered a hoodie and paid extra for fast shipping, yet it took almost two weeks and they still charged me for customs. Quality’s okay, but shipping and fees? Not worth the hassle!!
Great sweatshirts
Loved my sweatshirts! Well made, runs a little small though.
They won’t allow returns for refunds! Scam!
They won’t allow returns for refunds! The customer service is terrible and takes days to respond (if they respond at all). Do not buy from this vendor!!!! It is a scam!
Communication with your customers about…
Communication with your customers about delivery and extra costs should go by personal email. Not via AI bots. Also, accepting money for items on the website that are not available is unfair. There is really a lot missing within your organization to deal with customers like this. Shame on you.
charged me for expedited shipping at…
charged me for expedited shipping at 16.99 for a small stuffed animal - should have been 2-4 days. Now I am informed it will be at least 12 days. Has not been delivered and no mention of refunding my shipping charge. would not use again.
Hohe Versandkosten im Wert von 10€ und…
Hohe Versandkosten im Wert von 10€ und bei Zustellung des Pakets erneute 10,31€ Zollgebühren. Qualität der Kuscheltiere sehr minderwertig und Form sehr deformiert auf Grund der schlechten Verpackung. Alles in allem war das meine erste und letzte Bestellung.
A non transparent and dishonest company
This company is pumping out false adverticing about their products, claiming the use of warm and soft alpaca wool. They even compare it with cashmere wool...
When recieving the hoodie, it only shows to contain 20% wool on the inside layer of the double layer fabric. All in all It's barely 10% alpaca wool.
The rest is 40% polyamide, some tencel and cotton - nothing they show in their ads on social media.
This is just false marketing at a very high price, fooling the customers with highlightening the use of pure alpaca wool.
I will go far until I get my money back. That is just principle to me.
Avoid Ordering From This Company
Avoid Ordering From This Company – Extremely Unreliable Service!
I placed an order on July 12th for a shirt and caps, and after more than 40 days, my package is still “in transit.” Tracking shows it stuck at customs, yet the company keeps repeating the same response: “There is nothing we can do.”
When I requested a refund, they told me to refuse delivery and send the package back. This advice is meaningless, because the main issue is that the order has never been delivered in the first place. Effectively, they are refusing to take responsibility.
As a consumer, it is important to know that according to international consumer protection principles (such as the right to timely delivery, the right to receive goods as described, and the right to a refund when goods are not delivered), the company is legally obligated to either deliver the order within a reasonable timeframe or issue a full refund. Passing the responsibility onto the customer is unacceptable and misleading.
I will be filing an official complaint with the relevant consumer protection authorities and payment provider to recover my money. No customer should have to go through this frustrating experience.
This is not just poor service – it is disgraceful business practice.
Nothing Special; Lacking customer service
I ordered two of these for my wife and daughter thinking they would be cute. The product is a basic plush toy. I received an additional 2 a few days later. Trying to do the right thing, I sent an email telling them about it and said if they sent me a label, I would return. Their replay was asking me to confirm I received the same items twice. I told them yes... AGAIN. And then, the next email was wanting me to take a picture of the duplicate items... I mean come on! I was trying to return something that you obviously sent in error, but you wanted to be a pain about it. They finally sent a message saying to keep the additional order. I'm not sure exactly who these people are, but it's apparent they are not customer friendly.
It hasn’t arrived yet and I haven’t…
It hasn’t arrived yet and I haven’t gotten any updates since the 24th of July
It just arrived on the 15 of August so it took almost 2 whole months to arrive
It took over a month to be delivered…
It took over a month to be delivered and when it finally arrived I was charged an additional $68.00 customs fee. So basically I paid in total $240.00 CDN for one pair of shorts and a hoodie. Buyer beware!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.








