Bought and item for my son which turned out to be the wrong colour ( my mistake ) new one sent out as soon as I’d sent it back. Turns out it was still the workhorse colour again ( still my fault ) ref... Ver mais
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Veja o que dizem as avaliações
Ordered wrong size in tracksuit wanted a smaller size sending out they where fab to deal with very impressed with how efficient they dealt with it
I had to return a hoodie as it was too small. I arranged for an exchange. Communication with this company was quick and helpful. They then sent out the exchange promptly and arrived 2 days later. Woul... Ver mais
I ordered from them and it arrived within 2-3 days and when it didn’t fit me right and I asked for an exchange they was very understanding and happily exchanged it for me . They then sent the exchan... Ver mais
Detalhes da empresa
Escrito pela empresa
Established in 2022, Forever Sourcing has quickly become one of the leading sneakers and streetwear selling businesses within the UK. The company's sole purpose is to provide a unique service to its customers by attaining the most desired and sought-after products on the market. Today, the company operates both online and through its flagship store which can be found in the the City Centre of Edinburgh. Forever Sourcing also operates a sourcing service which enables the business to tap into its vast network of retailers to ensure that the sought-after item is tracked down. Forever Sourcing as a business and promises its customers that all products which are sold are both authentic and brand new.
Informações de contato
13 West Port, EH1 2JA, Edinburgh, Reino Unido
- info@foreversourcing.co.uk
- foreversourcing.co.uk
4,5
Excelente
217 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
customer service has been exceptional
customer service has been exceptional, trainers delivered within such a fast time frame and have everything you struggle to find elsewhere, can’t recommend them enough 🔥
9 de abril de 2024
Avaliação não solicitada
Resposta da Forever Sourcing
Hi,
Thank you for placing an order with us and also for your very kind words!
We hope to hear from you again soon - Please use the code "FOREVERSOURCING10" For £10 off your next order!
Many Thanks,
Forever Sourcing
Great experience - Top class
Great experience shopping with these guys! Helped answer all of my questions and were extremely knowledgable about the brands that they sell. Not to mention that my delivery came in 2 days - top class
8 de abril de 2024
Avaliação não solicitada
Resposta da Forever Sourcing
Hi Dan,
Thank you so much for your nice words. We are so happy that you had an enjoyable experience with us!
We hope to hear from you again soon - Please use the code "FOREVERSOURCING10" For £10 off your next order!
Many Thanks,
Forever Sourcing
Amazing products and service
Customer service absolutely amazing and such quick replies. Plenty of items at such great prices compared with market out there. Dispatched and received quickly. Can’t thank you enough and look forward to dealing with you again in near future.
5 de abril de 2024
Avaliação não solicitada
Resposta da Forever Sourcing
Hi Allan,
Thank you very much for taking the time to leave us a kind review! We loved fulfilling your order and we are delighted that you had an enjoyable experience with us!
We hope to hear from you again soon - Please use the code "FOREVERSOURCING10" For £10 off your next order!
Many Thanks,
Forever Sourcing
Amazing / quick
Bought my Ugg tazz from here arrived within 48 hours and I love them😊 great service will be buying again
12 de março de 2024
Avaliação não solicitada
Resposta da Forever Sourcing
Hi Mel,
Thank you for taking the time to leave us a review.
We greatly appreciate you trusting in our services to provide you with your order.
Many thanks,
Forever Sourcing Customer Service
I have had a great experience with…
I have had a great experience with Forever Sourcing and would highly recommend!
Customer service is great and very quick delivery..
6 de março de 2024
Avaliação não solicitada
Resposta da Forever Sourcing
Hello,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had such a positive experience with your order.
Thanks again for choosing Forever Sourcing!
Best Regards,
Customer Service Team
Amazing company!
Amazing company!
Sourced and delivered my items so quickly and updated me consistently throughout the process.
Will definitely be shopping with Forever Sourcing again in the future!!
6 de março de 2024
Avaliação não solicitada
Resposta da Forever Sourcing
Hi Tommy,
Thank you so much for your fantastic review!
We’re thrilled to hear you appreciated the fast sourcing, delivery, and updates throughout the process. It means a lot to us, and we look forward to helping you again in the future.
Best Wishes,
The Forever Sourcing Team
Really fast delivery
Really fast delivery! Ordered on Wednesday afternoon hoping to have the trainers by the weekend and I had them by Thursday Morning! Will be ordering again thank you 👊🏼
8 de março de 2024
Avaliação não solicitada
Resposta da Forever Sourcing
Hi Harry,
Thank you so much for your great review!
We’re delighted to hear your trainers arrived so quickly, just as you hoped. We can’t wait to help you with your next order!
Best Wishes,
The Forever Sourcing Team
Amazing selection. Even better service
I have ordered multiple items online from forever sourcing and have once again had great service. I purchased the Corteiz football jersey and it was better than expected. Really nicely packed and great price. I looking forward to shopping here again.
6 de março de 2024
Avaliação não solicitada
Great products, great service
I got recommended forever sourcing from a good friend of mine earlier this year. The staff were very friendly and the online ordering experience is seamless. I’ve had some bad experiences from previous exclusive stores but so far everything’s been high quality!
12 de março de 2024
Avaliação não solicitada
Great shop
I bought some tracksuits, it was great being able to try on sizes.
The staff were great and I'll defo be back soon.
1 de março de 2024
Avaliação não solicitada
Resposta da Forever Sourcing
Hi Jason,
Thank you so much for your kind words! We truly appreciate you taking the time to share your feedback with us. It's wonderful to hear that you had such a great experience shopping with Forever Sourcing.
Best Regards,
Customer Service Team
Amazing service
Amazing service! The price is very reasonable as well. Super quick delivery service!
4 de março de 2024
Resposta da Forever Sourcing
Hi Paul,
Thank you so much for your kind words and for shopping with us!
We are delighted that you were happy with our service.
We hope to hear again from you soon!
Thanks again,
Forever Sourcing Customer Service
Third ordering with Forever Sourcing
Third ordering with Forever Sourcing, items always described correctly. Customer service is great and very quick delivery times. Highly recommend
28 de fevereiro de 2024
Avaliação não solicitada
Resposta da Forever Sourcing
Hi Howard,
Thank you for taking the time to give us a review.
We are so happy that you have trusted us on multiple occasions to fulfil your orders.
We hope to hear again from you soon!
Thanks again,
Forever Sourcing Customer Service
The most disgusting shop I have ever…
One month on and still no postage refund as informed by the scam company. A full update of all correspondence coming shortly. You will quickly note the volume of 'positive' feedbacks since my last post. Trust this company at your own risk.
Shop's "refund policy" (05/04/2024): All items ordered via our online store are eligible for an exchange or store credit 14 days from the day of arrival.(This policy was only added recently)
It is stated on gov.UK that 'you must offer refund for online shopping'.
Refund includes original payment, store credit is not original payment, the shop is misleading the law.
Further updates coming......
PART1:
The most disgusting shop I have ever had the misfortune to deal with. I purchased a hoodie from them online, size was big (excessively large), the item was not new, one tag missing, package bag is dirty, stick label on package was partly torn. Pictures taken when received. Requested refund simply telling the item was oversized without providing further info. However, it was refused. By law all online shopping must provide refund. I sent a formal letter to request refund, no reply. I returned the item to them. Soon they received, they make up excuse that there is smell of smoke on the hoodie, and refused to refund. This company is dishonest. They have not even have return policy in their website to accept refund. No return policy on website means the site must update or close. Beware, not new item, dirty package, partly torn stick label on package, refuse to refund by making false excuse. Keep your money in your pocket do not shop here, or become scammed by this shop. If you ever shop online, make sure to check the return policy first, it stated on gov.UK that 'you must offer refund for online shopping'. Shops without providing return policy for online shopping are breaking the Law and untrustworthy.
PART 2:
Let me explain why your shop doesn't provide return and refund policy for online shopping in a mathematical way:
1) I purchased a hoodie from you for £149.99 (on sale) online. I receive the item, and request a return and refund well within 14days, my legal rights.
2) You rejected my request by offering me an exchange OR store credit.
3) If I were to accept an exchange, I would have to return with the postage of £9.45 (this is based on the postage I paid for my return). If I was still unhappy with the item exchanged, I then have to return it once again with a further £9.45 cost to me. At this point, I would have already paid £18.90 on postage for nothing.
4) Now I have to accept ‘store credit’ which you offer for the price of £149.99, based on the fact you do not even provide a refund policy for online shopping.
5) If I never find anything I would like to purchase from your shop, you will keep my £149.99. This could be kept for a lasting period, perhaps even for life. The fact is, I don't have any interest in any other items in your shop.
6) So far, my total loss is £168.99 with nothing.
7) I say, ‘if’ your company were to go into administration, then I will never be able to get my money back £149.99.
8) Doing a little research last night, I discovered that the hoodie I purchased from you was listed (on sale) for £149.99, without providing an online shopping refund policy. The same hoodie is listed for under £100 and also provides a free return and refund without issue, but I would have to pay delivery fee on the purchase, which I am happy to accept. (I can happily list the shop)
9) As a consumer one would have to weigh up the risk and benefit factors of online shopping. For loss risk of £168.99 with an unlawful service, or only pay around £100 with no risk with a full service provided.
Easy Maths.
As already explained in my last email, I am happy to publish all correspondence here if you wish. As a point of interest, you advised me in your last email, you were trying to resolve this matter yesterday with management, however there has been no response. This appears to be common practice at your company.
13 de fevereiro de 2024
Resposta da Forever Sourcing
Hi Ptt,
It is a real shame that you have taken the time to give this negative review, especially with a number of false accusations being made.
As mentioned on email, your return did not pass our T&C's because the item has been worn and the hoodie smells of smoke so the item will be sent back to you. All orders we send out are double packaged, and carefully examined before sending out. We are yet to have a complaint about the items that we send out in terms of packaging.
We are extremely puzzled how all these claims about the hoodie not being brand new and issues with the tag / label are only now being mentioned, right after we have told you that the hoodie smells of smoke (you have sent us a picture of the hoodie being worn). These claims, if were true, surely would have been mentioned over the last 10 days, but they were not.
Once we receive the relevant address, we will ship this item back to you.
Kind Regards,
Forever Sourcing Customer Service
Resposta da Forever Sourcing
Thank you for your wonderful review!
We hope to hear again from you soon!
Thanks again,
Forever Sourcing Customer Service
Sadly after over a week and lots of…
Sadly after over a week and lots of chasing up it was determined that Royal Mail lost the item I ordered! Only to then learn that the size I ordered was not actually manufactured… We all make mistakes, lies are not always the solution!!
15 de janeiro de 2024
Resposta da Forever Sourcing
Hi Mark,
We are saddened to see that you felt you needed to give our business a negative review after your experience with us. We are especially confused at to your comment about us lying about the size that you had ordered not even being manufactured.
We wish to clear up those remarks in the hope that you reconsider your review as we do not believe that a 1 star experience occurred.
You ordered the Nike Dunk Low Two Tone PS UK1 from us. Before we get in to explaining the situation and what has happened, we would first like to address your comment about that particular product not being manufactured. That specific product and size does exist and can be easily found by putting the SKU in to Google (DH9756-001). As you will see the product does exist and that is why we offer it on our website. We would be more than happy to jump on a call to explain how that particular product and size does exist.
You placed an order with us on Thursday the 11th of January at 23:15 and chose the free standard delivery option (3-7 working days). We shipped your order on the Monday via Royal Mail to arrive to you on the Tuesday, which would have been the 3rd working day.
You phoned our store on the 18th to let someone from our team know that you had still not received your order. The in-store staff member told you that they would contact someone from the processing team to determine what had happened to your order. We instantly got in contact with Royal Mail to ask them what had happened and they informed us that they would get back to us. The following day (19th), Royal Mail informed us that they had in-fact lost your parcel. We instantly got in contact with you to email you about the situation and gave our apologises a number of times. We have no control over Royal Mail and how they operate and as someone from our team explained, if we had known about your parcel being lost, we would have quickly dealt with the situation to ensure you received another pair as soon as possible.
We tried our hardest to resolve the situation by offering an alternative pair or instantly refunding you. Despite initially choosing the former, you then changed your mind and wished to receive the refund, to which we issued straightaway.
As a small business, our reviews play a massive part in how our business operates. We really hope you can reconsider your review as although your order was lost by a third-party company, which is out-with our control, we feel that we did everything possible to try and resolve the situation.
We hope to hear again from you soon!
Forever Sourcing
i wouldnt buy sneakers anywhere…
i wouldnt buy sneakers anywhere else.sourced every pair ive wanted and been deliverd super quick
26 de janeiro de 2024
Avaliação não solicitada
Resposta da Forever Sourcing
Hi Scott,
Thank you for taking the time to give us review and continuing to choose us.
*As this reply is being written, your Jordan 4 Bred Reimagined's have just arrived to our store*
Thanks again,
Forever Sourcing Customer Service
bought 2 hoodies in edinburgh
bought 2 hoodies in edinburgh, amazing quality, good communication.
26 de janeiro de 2024
Avaliação não solicitada
Resposta da Forever Sourcing
Hi Alicia,
Thank you so much for taking the time to give us a review and also stopping by our Edinburgh store.
We hope to hear again from you soon.
Thanks again,
Forever Sourcing Customer Service
Great service
Quick communication. Answered questions promptly.
Order received very quickly and item exactly as expected.
15 de dezembro de 2023
Avaliação não solicitada
Resposta da Forever Sourcing
Hi Nick,
Thank you for your kind words and for trusting in our service.
We hope to hear again from you soon!
Thanks again,
Forever Sourcing Customer Service
I will definitely be buying from these…
I will definitely be buying from these guys again! Great communication, fast delivery and genuine goods at great prices.
Thanks for making my kids Christmas list complete!
Clare x
23 de dezembro de 2023
Avaliação não solicitada
Resposta da Forever Sourcing
Hi Clare,
Thank you so much for taking the time to give our business a positive review, it goes a long way.
We hope to hear again from you soon!
Thanks again,
Forever Sourcing Customer Service
Great service
Great service, very reliable and top quality products. Forever sourcing saved my Christmas!! Can’t recommend enough.
21 de dezembro de 2023
Avaliação não solicitada
Resposta da Forever Sourcing
Hi William.
We are delighted to know that you were both happy with our service, and that we were able to help regarding your Christmas presents.
We hope to hear again from you soon!
Thanks again,
Forever Sourcing Customer Service
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