Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

What an amazing service. I asked for it to be delivered on a certain even when the option was not available online the day after when I was placing the order and they made it happen so I got fresh fis... Ver mais

Avaliado com 5 de um total de 5 estrelas

My husband and I thoroughly enjoyed the Forman's Smokehouse Tour last Saturday. Starting with a fascinating talk by Lance Forman, followed by highly skilled demonstration in the factory by Master Carv... Ver mais

Avaliado com 5 de um total de 5 estrelas

Brilliant service & food, thank you! The Forman's team kindly turned around my New Year's Eve order swiftly and efficiently - it arrived on time, beautifully packaged, and was delicious. Our guests th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Why do I always submit an order at Christmas? Consistently high-quality and consistently reliable delivery. Everything properly packed and as described. Over the years, I've become better at fin... Ver mais

Detalhes da empresa

  1. Fornecedor de Produtos Alimentícios
  2. Restaurante de frutos do mar

Sobre Forman & Field

Escrito pela empresa

Forman & Field is part of the Forman family of companies spearheaded by H. Forman & Son, the world-renowned smoked salmon business that dates back to 1905.

Forman & Field is our gourmet food home delivery service. It's very simple. We source the finest foods from across the British Isles and whisk them, fresh as can be, to your doorstep.

Fish, meat, cheese, charcuterie – the very best we can find. We also make gourmet dishes for top restaurants and hotels so you get to try those, too, in the comfort of your home.

By the way, in case you're wondering, there is no Mr Field but there is a Mr Forman: Lance Forman, the great grandson of Aaron 'Harry' Forman who started this deliciously fishy tale.

WHY F&F FOOD TASTES SO GOOD

In a nutshell: Quality, freshness, and a team that cares.

1. All ingredients are fresh as a daisy. A freshly-picked super-fresh daisy.

2. Every dish is made to order. Your order arrives and we start preparing it. That’s it. Nothing sits on shelves. If an item arrives frozen, that’s because we want to lock in the freshness.

3. We only work with family-run, artisan suppliers. Because ethical husbandry, seasonality and flavour are their priority.

4. Everything is made by hand. We pack every order by hand, too, using specialist protective packaging.

5. We use overnight couriers. It means your food arrives in tip-top condition.

LONDON’S FIRST EVER PROTECTED FOOD

We’ve been producing London Cure Smoked Salmon for over a century, so it was a proud day for us when our ‘London’ Cure’ smoked salmon was recognised as a delicacy worthy of PGI Certification. PGI status, enforced by law, is designed to protect and celebrate traditional regional foods similar to Champagne, Parma ham, Melton Mowbray pork pies and Wensleydale Cheese to name just a few.

Not only is ‘London Cure Smoked Salmon’ now the only smoked salmon in the world with protected status, but London’s first ever food or drink to achieve this coveted recognition.

The PGI label also protects consumers from buying cheap imitations that are not of equivalent quality or have a different flavour. But with Forman’s you don’t need to worry. We are the only smoked salmon producer in the world to hold this coveted status.

Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

624 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Really good

Really good, personal service. Food was first class. Excellent experience all round.

20 de dezembro de 2023
Avaliação não solicitada
logotipo da Forman & Field

Resposta da Forman & Field

Beautiful words, thank you so much JH we really appreciate this!

F&F x

Avaliado com 5 de um total de 5 estrelas

Exemplary Service and Produce from Forman & Field

Forman & Field is consistently excellent in terms of the quality of their produce and the service they deliver. Rachael in customer services was particularly impressive in going above and beyond to ensure that our New Year delivery arrived in time. I cannot praise and recommend this company highly enough - superlative!

30 de dezembro de 2023
Avaliação não solicitada
logotipo da Forman & Field

Resposta da Forman & Field

Rachael is an absolute treasure we couldn't agree more! Thank you so much for all of the kind and wonderful words, our customers are a real treat!

F&F x

Avaliado com 5 de um total de 5 estrelas

Just to say a huge thank you to you and…

Just to say a huge thank you to you and your team for such a professional service. Will definitely order more next year - now tried and tested

12 de dezembro de 2023
Avaliação não solicitada
logotipo da Forman & Field

Resposta da Forman & Field

And a huge thanks to you too! We look forward to speaking with you again soon, appreciate the review!

F&F x

Avaliado com 5 de um total de 5 estrelas

Christmas 2023

Ordered Porchetta, London cure smoked salmon and cheese for Christmas. All were perfect and made our family Christmas all the more special. Communication and customer service are world class. Thank you

25 de dezembro de 2023
Avaliação não solicitada
logotipo da Forman & Field

Resposta da Forman & Field

Music to our ears thank you so much!

We can't wait to help again soon!

F&F x

Avaliado com 5 de um total de 5 estrelas

Brilliant service & food

Brilliant service & food, thank you! The Forman's team kindly turned around my New Year's Eve order swiftly and efficiently - it arrived on time, beautifully packaged, and was delicious. Our guests thoroughly enjoyed the Forman's treats, especially your famous smoked salmon of course. Highly recommend & Happy New Year!

30 de dezembro de 2023
Avaliação não solicitada
logotipo da Forman & Field

Resposta da Forman & Field

Hi Holly,

We're so glad we were able to help, and more so to read how much your guests enjoyed everything!

We look forward to speaking with you again soon!

F&F x

Avaliado com 1 de um total de 5 estrelas

Forman over function - very poor

Such a shame. Wonderful range and good customer service/communication up to the point of delivery. Goods were sent in a box at least 4x too big with no additional packaging. As a result, by the time it was delivered, expensive produce like lobster and soft cheeses looked like they had been in a tumble dryer. I could not get through on the phone , I did email but got no response and so was not able to rectify in time for Christmas wasting a substantial of money. I made an order from the Fish Society who I normally use which arrived yesterday, expertly packaged and in perfect condition. Really very unhappy with Forman and Field. Please do not resort to blaming it on being busy at Christmas. Knowing many customers have ordered specifically for this day means you should ensure enough resource to manage last minute issues to avoid this sort of situation occurring.

22 de dezembro de 2023
Avaliação não solicitada
logotipo da Forman & Field

Resposta da Forman & Field

Hi Kay,

So sorry to hear of your experience, this is really disappointing for me to read. I've had a look for your original e-mail but I couldn't find it, would you mind sending it again please? info@formanandfield.com - I'll get back to you when we get into the office on Wednesday, I hope that's ok.

Kind regards,

Beth

Avaliado com 5 de um total de 5 estrelas

The food was absolutely exceptional

The food was absolutely exceptional, completely took the stress out of hosting a dinner party.

Considering the food is freshly prepared the day before delivery, the packaging and delivery went off without a hitch! Not to mention there incredible customer service who catered to my ever need.

Long life Forman & Field!

22 de dezembro de 2023
Avaliação não solicitada
logotipo da Forman & Field

Resposta da Forman & Field

Thank you so much you super star!

F&F x

Avaliado com 5 de um total de 5 estrelas

classy food and very easy to…

classy food and very easy to communicate with the company when needed

21 de dezembro de 2023
Avaliação não solicitada
logotipo da Forman & Field

Resposta da Forman & Field

Thank you so much for your lovely comments Caroline, we really appreciate it. We're here when you need us!

F&F x

Avaliado com 5 de um total de 5 estrelas

Very good quality food and excellent customer service

We’ve ordered several times from Forman and Field - mostly for others as gifts, but having treated ourselves twice this year, I wish we’d done so more! The food is delicious, very well packaged and a real treat. What really topped it off was the customer service - very attentive and quick to respond to my queries. They resolved these and delivered every time, which I wasn’t really expecting, due to time and having to address them during busy periods. Many thanks Beth and the team for being very helpful and personable. Would highly recommend this company.

14 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Better than shopping a Fortnums or Chanel

The level of customer service is exemplary and Fortnum and Mason could learn a great deal from you! You honestly should be giving trainings to other similar outfits, and wining customer service awards everywhere. Even Chanel cares less about its clients!

Honestly, you made the whole weekend delightful and I am sure my family will be ordering from you again.

1 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Hassle-free shopping and delicious food!

My experience of shopping with F&F was all very straightforward and stress-free. The ingredients and preparation requirements for the various dishes one could order were all very clearly explained on the website and the ordering process was very straightforward. It was good to be able to choose an appropriate delivery-date for my order and all the food was all really well packaged and very well protected in transit, and stayed nice and cool in the fridge with the insulated packaging. And most importantly, the food itself - we had Smoked Salmon Paupiettes and a Dressed Lobster - was absolutely delicious!

We ordered as a special treat for our wedding anniversary and I will certainly order again from F&F for a future special occasion - highly recommended!

24 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent! Will be ordering again from this brilliant company. Loved the several types of salmon we ordered - especially the soy glazed salmon - oh my gosh - YUM!

13 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

London's finest mince pies

London's finest mince pies, and many other wonderful things in an extensive catalogue. Everything is British, which is nice, though perhaps the cheeses aren't the most inspiring that can be found on this isle. Smoked salmon is their roots of course -- very good, a bit darker and saltier than Loch Fyne if you're used to that.

21 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Always great food and great service

Always great food and great service. Friendly, knowledgeable team and importantly, when something goes wrong - they go above and beyond to correct it. I've used them several times for dinner parties and will be returning many more times.

20 de outubro de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

The food was of excellent quality😋

The food was of excellent quality😋. It was delicious and well-prepared, leaving us satisfied and impressed.

22 de setembro de 2023
Avaliação não solicitada
logotipo da Forman & Field

Resposta da Forman & Field

You superstar thank you Aaliyah, we'd love to know what you think we could do to absolutely nail a five star rating! :)

Avaliado com 1 de um total de 5 estrelas

My food order (Number 209076) did not…

My food order (Number 209076) did not arrive and my wife had to make last minute and stressful arrangements for a special dinner.

I suggest you use a more reliable delivery courier.

Your staff are very good when ordering and Rachael Pavitt was very helpful when I asked for a refund.

3 de outubro de 2023
logotipo da Forman & Field

Resposta da Forman & Field

Good evening William,

Thanks for getting in touch, though I'm so sorry to see the disappointment caused from this failed delivery. We were equally as disappointed. Rachael tried no end to get this rectified and I'm frustrated that DHL let us down on this occasion.

Unfortunately, as much as it stings to have to acknowledge this, there's not a single courier in the land that has a 100% success rate, believe me we've tried them all!
And whilst 98% of our orders run without a hitch, there are unfortunately 2% where there could be a hiccup in the form of a delay or damage. That said, if something does go awry we're always more than happy to try and make it up to you, it's the least we can do.

We will always do our best to be as transparent as possible when it comes to the potential mishaps that can occur within the delivery process, I'm truly sorry that you got caught up in one of these mishaps on this occasion, but I'm glad to see that Rachael was as helpful and wonderful as she always is and the problem was "resolved" at least to the best it could have been given the very disappointing circumstances. I'm sorry, again.

Have a lovely week anyway I hope it's not raining to much where you are currently!, and hopefully we can speak to you again soon.

Beth - F&F

Avaliado com 5 de um total de 5 estrelas

Ham for harvest supper

Ordered by phone good person taking order, added to order a week later no problem with that.
The alderton ham was for our village harvest supper.
Everyone said how tasty it was and I’ve ordered two catalogues to give to residents, I will point out exactly what they had to eat.
Finally the quality is always good.

3 de outubro de 2023
logotipo da Forman & Field

Resposta da Forman & Field

This is absolutely fabulous to read, thank you so much Beverly! We're looking forward to speaking with you again soon.

Kind regards,

Beth

Avaliado com 3 de um total de 5 estrelas

not my favourite too much salmon for…

not my favourite too much salmon for starter too many bones in the cod miso and the tarts were not the best custard too much sugar

1 de outubro de 2023
logotipo da Forman & Field

Resposta da Forman & Field

Hi Phoebe, naturally very disappointed to read this.

I will speak with our production team to find out if there's any chance we could make smaller portions of the Spoonable Salmon Surprise, although I must admit it's not often customers tell us there's too much of something! :) The Black Cod is advertised as a boned fish - unfortunately it's simply not possible to remove them before cooking because the fish is too delicate, so it's something we have to make mention of at the time of ordering. We wish there were a way around this but at present there's none without cooking the fish first. I'm sorry if this wasn't clear, I'll take a look at the web listing to see if there are ways we could make it clearer.

The Creme Anglais is naturally sweet, light and delicate, it's made from a traditional Creme Anglais recipe which does tend to differ slightly in taste and texture what us Brits knows as custard! But you of course should have enjoyed it and I'm sorry that you didn't.

If you order again and have any issues what so ever, or even any suggestions for improvement, please do contact our customer service team. We're always more than happy to look at and hopefully rectify any problems, it's really important to us that you're happy!

We hope to hear from you again soon.

Kind regards,

Beth

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais