Frabco Avaliações 

350
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Relatively small first purchase from Frabco - very pleased with experience. Site easy to use and good selection of items. Found site with a search on Google for an item. Choose free delivery - faster... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was delighted that a 'phone call to check dimensions of my planned purchase of an air fryer received a quick and fulsome response and I placed my order immediately. Despite selecting free delivery... Ver mais

Avaliado com 5 de um total de 5 estrelas

Quick delivery on my orders. Only problem was product had (slightly) leaked but that wasnt the sellers fault as id had the same issue with AU themselves and it was a manufacturers fault with the lid... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent company to deal with. Came across Frabco when I was looking for ginger bead kit for my daughters birthday. Was able to get some very useful things for the celebration: customer service was... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Armazém
  2. Loja de Eletrodomésticos
  3. Loja de Chocolates
  4. Loja de Churrasqueiras
  5. Mercearia
  6. Loja de artigos domésticos

Escrito pela empresa

Frabco Direct online shopping for home and garden, gifts and seasonal. We offer next day delivery to the UK and pride ourselves on the very best customer service


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

350 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Como esta empresa usa o Trustpilot

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4,6

Todas as avaliações

(350)

0 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Damaged

Postage seems a little high, but mostly half of my items were in damaged ripped/crushed boxes totally unacceptable

17 de fevereiro de 2022
Avaliado com 5 de um total de 5 estrelas

Quick delivery on my orders.

Quick delivery on my orders.
Only problem was product had (slightly) leaked but that wasnt the sellers fault as id had the same issue with AU themselves and it was a manufacturers fault with the lids.
Highly recommend frabco to anyone wishing to purchase from them *****

11 de fevereiro de 2022
Avaliado com 1 de um total de 5 estrelas

Shocking sales

Ordered an au gift set for Xmas. Item arrived damaged, packaging all split/opened - had been cellotaped to look half decent. Stickers weren’t stuck down, glasses scratched, rolling around the box.. And yes they were scratched as I have picture proof. Item looked 2nd hand (shocking) requested refund. Requested refund - after several different attempts to contact someone, I finally had a reply. I was advised they open items to re package.. who does this? So all the seals were broken for what? So it would arrive to me all open and if no use! And then Finally after nearly 2 weeks I had a label given me. Driving round to get someone to take it was a nightmare. Yes it was a joke! Sent item back for refund to receive partial refund. Item was sent back exactly how I received it. The package was sent to me open and exactly how I received it. I stated I would return how it was sent to me. I have contacted trading standards regarding how they deal with things. Not good at all!!! Who opens packaging and re cello tapes it back down to sell.. absolutely shocking!! Iv left this review to warn others.. but to be honest from reading all others peoples reviews I wish I never purchased. Says it all!!

23 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very quick response to order

Very quick response to order, plenty of email updates and rapid delivery.

23 de janeiro de 2022
Avaliação não solicitada
logotipo da Frabco

Resposta da Frabco

We are so glad you are pleased. We hope to serve you again soon

Avaliado com 5 de um total de 5 estrelas

Fantastic service 10/10

Jack Daniels has always been my choice of tipple & to my surprise I found Frabco by chance looking for JD & wow it was a 3 litre bottle for a great price ordered on a Sunday & it was delivered the following Tuesday morning fantastic service....!!!!!!!!

19 de janeiro de 2022
Avaliação não solicitada
logotipo da Frabco

Resposta da Frabco

We are glad you liked it. We do spend time selecting items we know are favourites. I knew that one would be a hit. Please come back and see us again soon.

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, very prompt and twenty percent cheaper than anything else on the www.

16 de janeiro de 2022
Avaliação não solicitada
logotipo da Frabco

Resposta da Frabco

That's Frabco price...
Many thanks for this review. We aim to please and we hope you will be back soon

Avaliado com 1 de um total de 5 estrelas

Very annoying paying for 48 hours…

Very annoying paying for 48 hours delivery and then receiving an email telling me my purchase qualified for free delivery, which included within 48 hours.
Then the delivery e mail quotes prices for the product and Nano insurance which are both different, and cheaper, than I paid.
I feel ripped off.

13 de janeiro de 2022
Avaliação não solicitada
logotipo da Frabco

Resposta da Frabco

Dear DH. After speaking with you, it is clear what happened. You chose not to accept the free shipping option that was offered because you did not think the item would arrive in time. You specifically selected the 1 to 2 days service that cost £5.60 (this was your chosen method). As discussed on the phone, we have issued a full refund for the postage you paid as a goodwill gesture. I am sorry yo did not decide to contact us first before leaving this review but we are glad to know that your item arrived with your daughter the next day and she is very happy with it. I hope you decide to edit this review to reflect how we resolved this as you said you would. Thank you for your business.

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