Frankly Collective Avaliações 

107
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I received me necklaces in days and they're very well made. There's no allergens as I've worn mine every day since I got it without issue. I am really pleased with my purchase ❤️

Avaliado com 5 de um total de 5 estrelas

Brilliant items great prices unique I've placed 2 orders now and more for Christmas 🎄 no doubt thx

Avaliado com 3 de um total de 5 estrelas

I was so excited to receive my Anxious AF Stainless Steel Necklace, until I opened it & realised the small disc that's engraved is so ridiculously tiny, it doesn't matter how close you are, it is ill... Ver mais

Avaliado com 5 de um total de 5 estrelas

I received my item within a couple of days of ordering. I notoriously turn green with any plated jewellery and can only wear real solid silver (not my colour) or real solid gold (hella expensive). I b... Ver mais

Detalhes da empresa

  1. Joalheria

Escrito pela empresa

The antithesis of typical friendship gifts, FRANKLY is the home of brutal, honest and satirical jewellery gifts. Whether you are buying a gift for yourself, your bestie, or your partner, our pieces are a subtle f*ck you to the world, that reveal parts of ourselves not often found in dainty and delicate pieces like ours.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

107 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(107)

28 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

c*** necklace

Great unique necklace. Gift for my friend who loves it! Pretty packaging.

21 de outubro de 2025
logotipo da Frankly Collective

Resposta da Frankly Collective

We are so pleased to hear your friend loved the necklace 🩷

Avaliado com 5 de um total de 5 estrelas

I ordered 3 necklaces from Frankly and…

I ordered 3 necklaces from Frankly and I love them so so much! The quality is so good and the cheeky little engravings are perfect and so subtle that I can wear them day to day even to work. Even with a shipping delay due to the c*nt necklace being on preorder which was clearly stated on the website it was so worth the wait! I love them so much thank you Frankly

20 de outubro de 2025
Avaliado com 1 de um total de 5 estrelas

I haven’t received the necklace I…

I haven’t received the necklace I ordered over a month ago. I’ve emailed repeatedly I want a refund immediately. Appalled by the lack of response

20 de outubro de 2025
logotipo da Frankly Collective

Resposta da Frankly Collective

Hi Michelle, we are soooo sorry to hear this! This is not the experience we want for our customers. I have located your order and have issued you with a refund, however I will also reach out to you via email.
Again, please accept our sincere apologies, we aim to respond to all emails as fast as possible, and I can only apologise if this has been missed.
Kind Regards

Avaliado com 1 de um total de 5 estrelas

I still have not recieved my product…

I still have not recieved my product after 8 days even though the website stated 2 to 4 days. I've emailed 4 times now as it is aleady late for the birthday gift I purchased it for. My replies have been from bots and not a person, even though they state it's a small, family business. My product still hasn't even been processed after 8 days. Not impressed and not sure if this is a scam now.

11 de outubro de 2025
Avaliação não solicitada
logotipo da Frankly Collective

Resposta da Frankly Collective

We are so sorry to hear of your disappointment and frustration.
Your necklace was part of our pre-order, which mentioned delivery by 20 October. Due to higher-than-expected demand, things have taken a little longer than planned, but the good news is that all pre-orders will be shipping next week (week commencing 20 October).
As soon as your order is dispatched, you’ll receive an email with your tracking details.
We’re so grateful for your patience, this piece has been incredibly popular, and we can’t wait for you to receive yours!
Kind Regards

Avaliado com 1 de um total de 5 estrelas

Ordered for 1-2 day delivery and…

Ordered for 1-2 day delivery and nothing has appeared or been shipped, and don’t bother trying with customer services nobody responds

14 de outubro de 2025
Avaliação não solicitada
logotipo da Frankly Collective

Resposta da Frankly Collective

We are so sorry for any disappointment or frustration regarding your recent order.

Your necklace was part of our pre-order, which mentioned delivery w/c 20 October. Due to higher-than-expected demand, things have taken a little longer than planned, but the good news is that all pre-orders will be shipping next week (week commencing 20 October).
As soon as your order is dispatched, you’ll receive an email with your tracking details.
Kind Regards

Avaliado com 2 de um total de 5 estrelas

Order placed for Birthday present

Order placed for Birthday present. The advert states it would be posted next day.
Nil stock now a week a still not posted

9 de outubro de 2025
Avaliação não solicitada
logotipo da Frankly Collective

Resposta da Frankly Collective

We are so sorry for any disappointment or frustration regarding your recent order.
Your necklace was part of our pre-order, which mentioned delivery by 20 October. Due to higher-than-expected demand, things have taken a little longer than planned, but the good news is that all pre-orders will be shipping next week (week commencing 20 October).
As soon as your order is dispatched, you’ll receive an email with your tracking details.
We’re so grateful for your patience, this piece has been incredibly popular, and we can’t wait for you to receive yours!
Kind Regards

Avaliado com 2 de um total de 5 estrelas

My package never arrived

My package went missing with Royal Mail and although Frankly did chase this up for me, I still haven’t received my purchase and I’m waiting for further help with this, hence the 2 stars.

18 de agosto de 2025
logotipo da Frankly Collective

Resposta da Frankly Collective

Hi Kirsty, we are so sorry to hear this! I have passed your details to our customer service team so we can make sure to get this sorted for you asap! Please accept our apologies, this is not the experience we want for our customers.

Avaliado com 5 de um total de 5 estrelas

Ordered for myself

Ordered for myself. Delivery was exceptionally speedy. I love the necklace. Not taken it off in the 10 days I've had it, absolutely no tarnishing. Great buy 😁

8 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect

Fast delivery, arruved only a couple of days after ordering. It's perfect, lovely to look at

18 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Order never arrived

Order paid for on 20th May 2025, order has not yet arrived. When i queried the delivery I was sent a 'proof of delivery' from Royal Mail dated 11th June 2024! So item was delivered 11 months before i ordered it?

19 de maio de 2025
logotipo da Frankly Collective

Resposta da Frankly Collective

Hi Helen, we are so sorry to hear this and would love to make this right. Can you please email in to help@franklycollective.com and we will get this sorted for you asap

Avaliado com 2 de um total de 5 estrelas

Ordered for my friends birthday

Ordered for my friends birthday, she wore the necklace not much longer than an hour and it snapped 😔

19 de maio de 2025
logotipo da Frankly Collective

Resposta da Frankly Collective

We are soooo sorry to hear this!
Please could you send an email to help@franklycollective.com so we can make this right for you.
Kind regards

Avaliado com 5 de um total de 5 estrelas

Unique

Unique, hilarious and very well put together package. My friend will love it. Speedy delivery too!

22 de maio de 2025
Avaliação não solicitada

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