Free Spirit Shop Avaliações 143

O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The amethyst wrap arrived with instructions on how to adjust the fit, which solved a problem I didn't even know I had. After wearing it for two weeks, the cord shows zero signs of wear despite daily u... Ver mais

Avaliado com 5 de um total de 5 estrelas

The amethyst wrap arrived with instructions on how to adjust the fit, which solved a problem I didn't even know I had. After wearing it for two weeks, the cord shows zero signs of wear despite daily u... Ver mais

Avaliado com 5 de um total de 5 estrelas

Natural Black Rutilated Quartz & Clear Quartz Mala Bead Necklace - silver 80cm long × 1 I just received this necklace as described above. It is simply lovely. I have ordered a couple of things recent... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Free Spirit Shop jewellery is beautiful. My friend gifted me with a beautiful bracelet, and as I am vegan, I was pleasantly surprised that it came with an alternative to leather. I love it, and when m... Ver mais

Detalhes da empresa

  1. Joalheria

Escrito pela empresa

We specialize in handmade gemstone jewelry such as wap bracelets, watch bands, mala beads, necklaces & earrings.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

143 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 45% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

The amethyst wrap arrived with…

The amethyst wrap arrived with instructions on how to adjust the fit, which solved a problem I didn't even know I had. After wearing it for two weeks, the cord shows zero signs of wear despite daily use in the gym and shower. The stone hasn't lost any color vibrancy either.

16 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The amethyst wrap arrived with…

The amethyst wrap arrived with instructions on how to adjust the fit, which solved a problem I didn't even know I had. After wearing it for two weeks, the cord shows zero signs of wear despite daily use in the gym and shower. The stone hasn't lost any color vibrancy either.

21 de fevereiro de 2026
Avaliação não solicitada

Estamos analisando esta avaliação conforme o procedimento de sinalização da Trustpilot.

Avaliado com 1 de um total de 5 estrelas

DO NOT ORDER FROM HERE!

DO NOT ORDER FROM HERE!! THE CUSTOMER SERVICE IS APATHETIC AND THEY STEAL PEOPLES MONEY. I HAVE NOT RECEIVED MY ITEMS AND IT HAS BEEN ALMOST TWO MONTHS! I HAVE REACHED OUT TO THEM AND THE IGNORANT DELIVERY SERVICE THEY USE, CALLED GOFO. FREE SPIRIT TAKES NO ACCOUNTABILITY AND JUST BLAMES THE DELIVERY SERVICE. HORRIBLE! I WOULD GIVE THIS PLACE ZERO STARS IF I COULD.

8 de janeiro de 2026
Avaliação não solicitada
logotipo da Free Spirit Shop

Resposta de Free Spirit Shop

Hi Kelly,

We’re very sorry for the frustration caused by the delivery issues with GOFO. While we don’t have direct control over the shipping carrier’s operations, we still take our customers’ experience seriously.

According to our records, we offered to send a full replacement order at our expense, but this option was declined. As a result, a full refund was issued to your original payment method.

We truly wish the delivery had gone more smoothly. Unfortunately, packages can occasionally be lost by carriers during transit, though this happens only rarely.

Kind regards,
Sarah

Avaliado com 1 de um total de 5 estrelas

I am being asked to try to clean the gift they shipped me!

I ordered a bracelet from your company for the first time, and I’m honestly shocked by the experience. The bracelet arrived in a small gift bag that is clearly damaged and stained with a red mark. When I asked for a replacement, I was told to try cleaning it myself.

I find this response completely unacceptable. No customer should ever be told to “clean” a brand‑new item that arrives in a defective condition ,especially when it’s meant to be a gift. This is not normal, and it is not professional.

At this point, I am seriously considering returning the entire order. Being asked to fix your quality issue myself is insulting, and it has completely undermined my confidence in your company.

18 de fevereiro de 2026
Avaliação não solicitada
logotipo da Free Spirit Shop

Resposta de Free Spirit Shop

Hi Mabel,

We sincerely apologize for how this was handled. This was the first time we’ve encountered this specific issue, and we realize our suggestion to clean the branded cotton pouch that came with your jewelry was not the professional standard we strive for.

As per our records, we’ve issued a small refund so you can replace the packaging with a gift box of your choice. We’re glad the bracelet itself arrived safely, and we'll be using this experience to ensure our team handles shipping mishaps better in the future. Thank you for your patience! — Sarah

Avaliado com 1 de um total de 5 estrelas

NOT a local business. Misleading information throughout

Promoted themselves as a local business in Australia. Returns then to France.
A return resolution of a significant discount offered. Only once we had re-ordered (as part of this offer) did they then tell us using US$ not Australian - which had been the case throughout all transactions and communications.
Misleading, dishonest operators.

23 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ammonite wrap bracelet

Such a beautiful and unique bracelet and I love the ammonite in the centre. It is adjustable and comfortable to wear. It is 3 bracelets in one which is a huge bonus and have had many lovely compliments about it.

18 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Use caution with this "company"

Ordered a selenite lamp. After seeing the postage/ sending address I questioned where they sourced their selenite as that area is not a selenite source. After asking a minimum of 5 times 5 different ways the response I got was the same. They work with over 70 vendors bla bla bla yet refused to respond to their sourcing. Simple question. I dont have the product yet (after many weeks)but returning would cost more than the product itself for a store credit and you pay international postage. Be careful with this company. The items may be pretty but doubtful authentic and virtually non returnable.

13 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

You don't get your order

Ordered a bracelet for £26 on 3rd December and am still waiting for it to arrive. Unacceptable as it was supposed to be a Christmas present. Will never trust them ever again. Looks like ive lost £26 and nothing to show for it

3 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Even prettier in real life

The gemstone bracelet I ordered is honestly stunning. The colors look way better in person than on the website. It feels high quality and I can tell it's made with care.

16 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

I had a small issue with my address and customer service responded within minutes. They were kind, helpful, and solved everything quickly. It's rare to see such great support these days!

11 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor value

Beware of this company. If you are not happy with the item, you have to exchange it for something else and cannot get a refund. Also you have to return to an address in France and the postage is expensive. I was not happy with the quality of a bracelet which was basically some beads held together with string, and would not wish to replace it with more of the same poor quality merchandise.

2 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Stylish smartwatch bands!

I wanted something prettier for my Garmin and Free Spirit did not disappoint. The band fits perfectly and looks more like a fashion accessory than a tech strap. I've had so many compliments already!

13 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect gift!

Bought a necklace and bracelet set for my sister's birthday and she absolutely loved them. The packaging was beautiful as well.

15 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My new favorite jewelry brand

Free Spirit has become my go-to for everyday jewelry. The earrings I bought are super lightweight and don't irritate my ears at all, which is rare for me. Love the designs - minimal but still unique.

11 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful quality and fast shipping

Beautiful quality and fast shipping. I ordered two smartwatch bands a gemstone bracelet, and I'm genuinely impressed. Everything looks great and feels sturdy without being heavy. Shipping was quicker than expected. I'll definitely be ordering more.

9 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I ordered on oct

I ordered on oct. 4th still hadn't received it. Emailed on nov.4th nov 6th I get a email saying my bracelet has arrived at 6am. Who's delivering thst time of morning. But nothings there, still have not received my bracelet

4 de novembro de 2025
Avaliação não solicitada
logotipo da Free Spirit Shop

Resposta de Free Spirit Shop

Hi Toshanda,

Thank you for your message. We’re sorry for the confusion and for any frustration caused by the delivery updates. We checked the tracking, and your bracelet was delivered on November 10th.

Feel free to reach out to us directly if you need anything else. We truly want to make sure you received your order and are happy with your experience.

Thank you for your understanding.

Have a wonderful day,
Sarah

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