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Freewheel autos made the whole process of buying a car very easy. Communication was excellent, very smart premises, conveniently located, and fantastic service. I had a lot of confidence buying from them, travelling from Northern Ireland. Andy looked after me really well—nothing was too much trouble. 100% recommended if you're buying a used car.
Really helpful, down-to-earth business. Great communication and non-pushy with sales. After care has also been strong. Would us again.
Resposta da Freewheel Autos
Thank you so much for taking the time to leave us such a fantastic review.
We're really pleased to hear that you enjoyed the experience of buying your car from us. We firmly believe that purchasing a car should be enjoyable and pressure-free, so it's great to know that our approach made you feel comfortable throughout the process.
It's especially rewarding to hear that our aftercare has lived up to your expectations too. For us, handing over the keys isn't the end of the journey – we want every customer to know we're here if they need us afterwards as well.
Thank you once again for choosing Freewheel Autos and for your kind words. It genuinely means a lot to our small team. We hope you continue to enjoy your new car, and when the time comes to change it, we'd be delighted to welcome you back. Safe motoring!
Recently bought a car from Freewheel Autos and I can’t complain, they have made this whole process so quick and easy for us, they knew how busy we were with our kids in the showroom that they made the whole process easy and smooth.
Put a deposit down and a few days later we picked up the car, no problems with it, in such good condition.
All the staff were amazing and accommodating to us all.
Couldn’t fault them, thank you for your amazing service! Thank you Andy for sorting everything out for us! :)
Resposta da Freewheel Autos
Thank you so much for such a wonderful review. It was an absolute pleasure helping you find your new car.
We know that buying a car with young children in tow isn't always the easiest experience, so we're really pleased to hear that Andy and the team were able to make the whole process as quick, easy and stress-free as possible for you. That's exactly the experience we aim to provide every customer who visits us.
We're delighted that you're happy with the condition of your new car and that everything went smoothly from leaving your deposit to collecting it just a few days later.
We'll be sure to pass your kind comments on to Andy – he'll really appreciate the mention! On behalf of everyone at Freewheel Autos, thank you for choosing us and for taking the time to share your experience. We hope you enjoy every mile in your new car, and if we can help with anything in the future, you know where we are.
Wishing you and your family many happy and safe miles ahead! 🚗
Great experience. It's usually so stressful looking for your next car but the guys here were so friendly yet professional and made it a really pleasant experience..They had great knowledge about all their cars and I really trusted them. I've ended up with a VW Polo and love it . Would reccomend this place in highly.
Resposta da Freewheel Autos
Thank you so much for your fantastic review and for recommending us – it really does mean a lot to the whole team.
We know that buying your next car can sometimes feel a little daunting, so it's wonderful to hear that we were able to make the experience enjoyable rather than stressful. We always aim to create a relaxed, friendly environment where customers can take their time, ask as many questions as they like, and make the right decision without feeling under any pressure.
We're delighted that our knowledge and approach helped earn your trust, and even more pleased to hear that you're loving your VW Polo. That's exactly what we hope for every customer who drives away from Freewheel Autos.
Thank you once again for choosing us and for taking the time to leave such kind feedback. We wish you many happy miles in your Polo, and if there's ever anything we can help with in the future, we'll always be here for you.
This company has been fantastic from the moment we stepped into their office. They were informative, friendly, and non pushy. They were responsive to all our messages and kept us up to date with the vehicles progress. I would highly recommend anyone buying a vehicle from Freewheels.
Resposta da Freewheel Autos
Thank you so much for your fantastic review and for your recommendation. Reading comments like yours genuinely makes all the hard work worthwhile.
From the very beginning, our aim is to make buying a car a relaxed, enjoyable and transparent experience, so it's wonderful to hear that you felt informed, welcomed and never under any pressure. We believe that's exactly how purchasing a car should be.
We're also pleased that our communication throughout the preparation of your vehicle kept you well informed. We know how exciting it is when you're waiting to collect a new car, so we always do our best to keep customers updated every step of the way.
Thank you once again for choosing Freewheel Autos and for trusting us with your purchase. It was a pleasure meeting you, and we hope you enjoy every mile in your new car. If we can ever help in the future, whether it's advice or your next car, we'll be delighted to welcome you back.
The company did what they said they would and bought my car.Brilliant people and polite that went the extra mile to make the sale go smoothly.Thank you.
Resposta da Freewheel Autos
Thank you so much for your kind review.
We know that selling a car you've looked after can sometimes be just as important as the price you receive. Many of the cars we retail have come from owners who have genuinely cherished them, so we always aim to make the process straightforward, transparent and hassle-free from start to finish.
We're delighted to hear that everything went exactly as promised and that our team was able to make the whole experience smooth and stress-free. Going the extra mile is something we pride ourselves on, whether we're helping someone buy a car or entrusting us with one they've cared for over the years.
Thank you again for choosing Freewheel Autos. Your car will now be prepared to the high standard it deserves before we help it find its next owner, and we're sure its new keeper will appreciate how well it's been looked after. We wish you all the very best, and if we can help again in the future, we'd love to hear from you.
I’ve bought two cars from FreeWheel Autos in the last year and couldn’t be happier with both the cars and the service I received.
Chris was incredibly helpful throughout the purchase process, and Andy was fantastic on both handover days, making everything smooth and straightforward.
Thanks again to everyone at FreeWheel Autos – I’ll definitely be back in the future and would highly recommend them.
Resposta da Freewheel Autos
Thank you so much for your wonderful review, and thank you for choosing Freewheel Autos not once, but twice! The fact that you've returned to us again within the last year is one of the biggest compliments we could ask for.
We're delighted to hear that you've been so pleased with both your cars and the service you've received. We'll make sure Chris and Andy see your kind words – they'll be thrilled to know they helped make the purchasing and handover process as smooth and enjoyable as possible.
Building long-term relationships with our customers is something we're incredibly proud of, so knowing you'd recommend us to others and would happily come back again really does mean the world to the whole team.
Thank you once again for your continued support and trust in Freewheel Autos. We hope you enjoy both cars for many miles to come, and whenever it's time for your next change, we'll be ready with the kettle on and another great car waiting for you!
Sold a car to them through Carwow which wasn’t a very pleasant experience. Kyle the owner was easy enough to communicate with it was the person who came out to assess my vehicle. After turning up 1.5 hrs late without apology he started to view my vehicle. After moving my car from the view of my security cameras he continued to assess which was another hour for him to then thrust his phone in my face a say “sign this”. I told him I’m not signing anything as I don’t know what I’m signing for. He said your car is covered in scratches , It’s been in a crash and has evidence of overspray on the bonnet. I said you show me these areas which he became very bolshy and said you have a bolt loose on your wheel arch liner so it been in a crash (no it had been in the garage the same week to have its high voltage heater replaced.) overspray on the bonnet (I rubbed this off with my hand as it was polish that hadn’t been buffed out properly) as for other scratches they easily rubbed off as the car was mucky. Yes there were some scratches on the vehicle but these hadn’t broken the paint so could easily have been buffed out by a suitably qualified detailer. I told him he was free to leave as I wouldn’t be dealing with someone so incompetent. Upon moving my car back to my drive I noticed there were scratches on my vehicle that weren’t there prior to said person reviewing the car.
Resposta da Freewheel Autos
Hi Craig, thank you for taking the time to share your experience. We are genuinely sorry to hear how this visit felt for you.
We aim to provide a professional, respectful service at every stage, and what you have described, particularly around punctuality, communication, and how the assessment was handled, is not the standard we expect from our team or partners.
We take concerns like this seriously and would like to investigate properly. If you are willing, please contact us directly with the date of the appointment and the best contact number or email, so Kyle can review the details with you and look into what happened.
Thank you again for raising this. We appreciate the opportunity to address it and improve.
Kind regards,
Freewheel Autos
I can’t in anyway fault these guys or my experience. Perfect service , the site is more professional than some main dealerships and the team are so professional and attentive.
Andy was our salesman and he’s brilliant.
We love the car , don’t hesitate.
Resposta da Freewheel Autos
Thank you so much for your fantastic review and for your incredibly kind words.
To hear that you couldn't fault either the car or your experience with us is exactly what we strive for every single day. Being compared favourably to a main dealership is a real compliment, especially as we're an independent family business that takes enormous pride in presenting our cars and looking after our customers to the very highest standard.
We're especially pleased to hear that Andy made such a positive impression. We'll be sure to pass your comments on to him – he'll be delighted to know he helped make your purchase such an enjoyable one.
Most importantly, we're thrilled that you're loving your new car. Thank you for placing your trust in Freewheel Autos and for recommending us to others. We hope the car brings you many years of happy motoring, and if there's ever anything we can help with, whether it's advice, aftercare or your next car, we'll always be here for you.
Enjoy every mile, and thank you once again for choosing Freewheel Autos!
I purchase a used car from Freewheel in June 2025. I had an issue with the vehicle, which was not covered by the Warranty and Kyle could not have been more helpful in resolving this for me. Thank you
Resposta da Freewheel Autos
Thank you for taking the time to leave us such a lovely review.
Whilst we're sorry to hear that you experienced an issue with your car, we're delighted that Kyle was able to help get everything resolved for you. We firmly believe that looking after our customers doesn't stop once they've driven away, and whenever we can help, we will always do our very best to do so – even when a problem falls outside the terms of a warranty.
We'll make sure your kind words are passed on to Kyle, who'll be really pleased to know his efforts made a difference.
Thank you again for choosing Freewheel Autos and for recognising the importance we place on aftercare and customer service. We hope you're now enjoying many trouble-free miles, and if there's ever anything we can help with in the future, please don't hesitate to get in touch. Safe motoring!
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