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Fragrancex South Africa is a leading distributor of parallel import perfumes in South Africa. We offer a wide selection of perfumes from popular and niche brands, all at great prices. We are committed to providing our customers with the best possible shopping experience, and we offer a variety of features to make your purchase easy and enjoyable.
20245 Mzuzi Crescent Bloekomboes, 7500, ,Kraaifontein Cape town, África do Sul
2,6
7 avaliações
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I think it's a scam. They kept asking for some authorization code from my bank. I tried two different credit cards. Then they said the address wasn't what the bank had on file, so I sent them a copy of the statement with the address on it, and they still cancelled my order. Third time lucky, I thought, so I paid via PayPal and they cancelled my order again. I give up.
You advertised Sauvage Eau de perfume but when I ordered, you sent me a Eau de toilette. This is a gross misrepresentation of facts. I felt very cheated.
Resposta da Fregnancex
Thank you for reaching out and letting us know about the mistake with your Sauvage order. We understand your frustration and apologize for the inconvenience this has caused. It's certainly not the experience we want you to have, and we take misrepresentations very seriously.
It was a fake Christian Dior Sauvage. It doesn’t smell like Sauvage, and on top of that it doesn’t even last for 10 minutes. Whilst Sauvage is a perfume that I always use (Eau de Toilette, Purfum as well as Elixir) and the smell can last you for months.
Resposta da Fregnancex
Thank you for clarifying the issue with your Sauvage fragrance. We understand your frustration now that you know it's a parallel import and not an original Dior product.
While parallel imports are genuine fragrances, there can be some variations in quality and performance compared to those sold through authorized Dior channels. This can explain the scent difference and shorter longevity you experienced.
Resposta da Fregnancex
Thanks Sherwin we really appreciate your feedback
Easy ordering. Got exactly what I asked for. Quick delivery. The only negative is that I specifically stated in the delivery notes that I could only receive the parcel on a Thursday or Monday, as no one is home and you need a code to enter the complex. The courier guy arrived at the gate on Wednesday and could not get in as no one was home. They said they never got the instructions about what day to deliver and were a little bit annoyed with me!
Resposta da Fregnancex
Thank you so much for the positive feedback on the ordering process, product accuracy, and delivery speed! We're thrilled you got what you needed quickly.
We sincerely apologize for the inconvenience with the delivery day. We did see your request for a Thursday or Monday delivery in the notes, and we appreciate you taking the time to specify that. Unfortunately, unforeseen circumstances can sometimes impact delivery schedules.
We're working on improving our communication with couriers to ensure these special requests are highlighted.
Thank you for your understanding. We're glad you're happy with our service overall!
Perfume doesn't last more than 2hours. Very disappointed. I used it once and stopped. I wasted my money on this purchase
Resposta da Fregnancex
We are very sorry for experience Linda ,being parallel imports they sometimes vary in regards to duration. We will try to make sure our selection is on point
The product was above my expectations,I didn't trust parallel import perfumes.But what I got is fair.I recommend these guys
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