Avoid at all cost. All the things that could go wrong - go wrong. 1) app not working 2) misaligned diet programmes and delivering the food you didn’t select 3) not coming to collect your recyclable ba... Ver mais
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Veja o que dizem as avaliações
Fresh Fitness Food makes eating well so easy. The meals are fresh, well-balanced, and full of flavour. The Steak & Chips with Chimichurri was a favourite—great quality steak and a tasty sauce. The Spi... Ver mais
A empresa respondeu
Honestly, it’s a life saver. With my 9-5 job and 15-20h training week, finding time to cook and eat healthy food has always been a struggle. Having a fresh, nutritious and delicious food ready for m... Ver mais
HIGH STANDARD. DELICIOUS. 🔥 I’ve tried a number of these services over the past year—PrepKitchen, FuelHub, Mindchef, and more. Always felt like the pre-cooked meals never quite matched... Ver mais
Detalhes da empresa
- Entrega de comida
- também em
- Fornecedor de Alimentos e Bebidas
- Produtor de Alimentos
- Serviço de emagrecimento
- Serviço de encomenda de comida online
- Serviço de fitness e nutrição
Sobre Fresh Fitness Food
Escrito pela empresa
Fresh Fitness Food are the UK’s #1 bespoke nutrition brand, offering ready-to-eat meals tailored to you and your goals.
Using industry-leading analytics and advice from qualified nutritionists, we’ll create a bespoke plan where every meal is tailored to your own unique tastes and fitness goals.
We focus on seasonality, variety and provenance, and work closely with our trusted suppliers to bring you fresh, high-quality ingredients packed with nutrients. Our menu has been designed by a Michelin-star-trained menu consultant, and every meal is prepared by a team of expert chefs in our state-of-the-art London facility.
Nourishing meals and elite nutritionist input will give you the best possible chance of achieving your fitness goals – and eating great-tasting food while doing so. In fact, a whopping, 89% of our clients confirmed that Fresh Fitness Food has helped them to reach their overall goal!
Informações de contato
Britannia Way 1-3, NW10 7PR, London, Reino Unido
- 020 3835 5217
- support@freshfitnessfood.com
- freshfitnessfood.com
4,3
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Healthy
Healthy, Tasty, And nutritious Foods 😋
They have a very great support team. Very quick response and helpful. It’s my second week and absolutely happy with everything!
1 de agosto de 2024
Resposta da Fresh Fitness Food
Hi Farnaz,
We are so glad to hear everything is going well for you so far! Please do keep in touch and let us know if there's anything at all we can help you with.
Warm regards,
Emma
Resposta da Fresh Fitness Food
Hi Ian,
Thank you for your 5 star review! It's so great to hear that you are loving the food.
Warm regards,
Emma
I’m a convert
I’m a convert! Absolutely love FFF - I joined up as I wanted to lose a few pounds and I have. Totally delicious, varied and so good not to have to think about anything knowing all I need is ready to go.
Nationwide delivery has been excellent and always arrives during the morning that I need for lunch. Staff have been so helpful too! 💚🌿
9 de julho de 2024
Avaliação não solicitada
Resposta da Fresh Fitness Food
Hi there,
Thank you so much for sharing your lovely review! This is so great to hear and we are so happy that you have enjoyed the food and seeing the results!
Please do keep in touch and let us know if there is anything we can do to help you on your wellness journey!
Warm Regards,
Emma
Great, when it works.
Great, when it works. Food plan, quality and taste are excellent - really one of the best meal plans for managing your macros. However, sometimes things have gone wrong (refrigeration/spoiled food, missing/duplicated meals) and whilst the faulty deliveries were added to the end of the schedule, the days I missed caused problems for my specific diet goal (to reach a particular weight by a certain date). The inconvenience and unreliability wasn't best acknowledged by customer service.
1 de julho de 2024
Avaliação não solicitada
Resposta da Fresh Fitness Food
Hi Tom,
Thank you so much for sharing your views here! We really appreciate the feedback.
We completely understand that these issues cause disruptions and the frustration this causes. I'm so sorry that you faced this issues! This certainly doesn't sound like our usual level of service. I'm glad to see that you were compensated. However, please do feel free to reach back out so we can make sure that we can do everything we can to get you back on track.
Warm Regards,
Emma
I don’t think I’ve received all the…
I don’t think I’ve received all the deliveries I should have
28 de junho de 2024
Resposta da Fresh Fitness Food
Hi Panesar,
Thank you for your review! I'm so sorry to hear that you are unsure if you received all of our deliveries. We will look into this for you and reach out to get this all straightened out!
Warm Regards,
Emma
Blown away.
The food is varied, delicious and I cannot believe how convenient the service is. I am saving so much time, headspace and massively reducing my food waste. Will be using this for a very long time!
25 de junho de 2024
Resposta da Fresh Fitness Food
Hi Adrian,
Thank you so much for your 5 star review! This is so great to hear.
Please do keep in touch and let us know if there's anything else at all we can do for you!
Warm Regards,
Emma
Won’t return my advanced payment after cancelling.
I’ve used many food prep delivery services all of which have been very good both the food and how the service works. I found the ordering and subscription for FFF very confusing I cancelled the service after two orders however payment for a 3rd order was already taken. I have asked several times for the money to be returned, I don’t even mind that they are taking an admin fee from me just for giving me my money back but I am being ignored. I don’t know why, I’ve been really polite in all the emails I sent :( not sure what more to do other than post on here that this is my experience.
I’ve updated my rating now as they have apologised and given me a full refund. Thank you.
2 de maio de 2024
Avaliação não solicitada
Resposta da Fresh Fitness Food
Hi Sarah,
Thank you so much for your message. I'm so sorry to hear that you have not had a good experience with us. I just want to assure you that we will always honour a refund and we will never ignore any of our clients! We get back to everyone within 90 minutes unless it's the weekend.
Unfortunately as your details are not on here, I cannot reach out to you. However, please do drop us an email at support@freshfitnessfood.com and we will make sure that this is all resolved for you. In the meantime, may I suggest looking in your spam folder in case our reply went in there?
We are looking forward to hearing from you!
Warm Regards,
Emma
Quality and convenience for a healthy lifestyle
For years, FFF has been my secret weapon. Their delicious, endlessly varied and macro balanced meals keep me fueled despite exceptionally full on demands across work, family and endurance training. It’s not the cheapest option but (having tested a lot of others) the quality and convenience is unmatched. If you are a busy person struggling to maintain a healthy lifestyle, FFF is highly recommended.
7 de junho de 2024
Avaliação não solicitada
Resposta da Fresh Fitness Food
Hi Harriet,
It's so great to hear that the service works so well for you! We also launched our new menu today so lots more exciting dishes coming your way!
Warm Regards,
Emma
Won’t give you a full refund if you cancel or pause
Quality isn’t great and if you cancel or pause your order they charge you if you ask for a refund, I’ve never experienced this with any other meal prep service
6 de junho de 2024
Avaliação não solicitada
Resposta da Fresh Fitness Food
Hi Ashleigh,
Thank you for your comment. I'm so sorry that you didn't have the best experience here.
We do state in your terms and conditions that if you wish to cancel early and require a refund, there is a 10% fee. This is only due to the fact that your plan is bespoke and our team of nutritionists take the time to put your plan together. I hope you understand! I can see that on this occasion we waived the fee for you.
We will reach back out to ensure that everything is resolved for you.
Warm Regards,
Emma
I love it
I just started and I love it. I already see the results. The food is delicious. Delivery is super convenient. Highly recommend.
19 de maio de 2024
Resposta da Fresh Fitness Food
Hi Eve,
Thank you so much for your 5 star review! We are so pleased to hear that you are already seeing the results, that's amazing!
Please do keep in touch and let us know if there's anything at all we can do to support you.
Warm Regards,
Emma
So happy I joined FFF!
So happy I joined FFF! Tasty, varied meals that save me so much time each week!
31 de maio de 2024
Avaliação não solicitada
Resposta da Fresh Fitness Food
Hi Sarah,
We are so happy you joined us too! We love that you are loving the service and the meals!
I hope you continue to love the service! Please do keep in touch and let us know if there is anything at all we can do for you.
Warm Regards,
Emma
Really enjoying the food
Really enjoying the food, meals are tasty but still feel healthy. It’s a bit more expensive than other meal preps I’ve tried but ultimately worth it for the quality. Plus it gets expensive always buying lunch out.
31 de maio de 2024
Avaliação não solicitada
Amazing tasting & healthy meals at an…
Amazing tasting & healthy meals at an affordable price! Recommend 100%
24 de maio de 2024
Resposta da Fresh Fitness Food
Hi Thibault,
Thank you for your great review! It's great to hear you are loving the dishes!
Please do keep in touch and let us know if there's anything we can do to help on your health journey!
Warm Regards,
Emma
Great service
Great service. Delicious food, super convenient delivery and a really varied menu. I feel great!!
28 de maio de 2024
Avaliação não solicitada
Resposta da Fresh Fitness Food
Hi Sienna,
Thank you so much for your review! It's so great to hear that you are loving the service and that you feel great!
Warm Regards,
Emma
Disappointing
It's a great concept so I was quite excited about signing up to this but was unfortunately left disappointed. The egg-free vegetarian options are so limited that there are lots of repeats each week and the quality is very varied. One day I had beans and rice without any vegetables at all. One day two meal containers arrived half opened and spilling into the box they were in. And sometimes, the tofu is so chewy it's impossible to bite into. On the bright side, their overnight oats with almond butter and blueberry compote is absolutely divine. I just wish I felt the same way about the rest of it!
19 de maio de 2024
Avaliação não solicitada
Resposta da Fresh Fitness Food
Hi there,
Thank you so much for your review. It's great to hear your thoughts!
We would love to be able to discuss this further with you as I'm confident we can get this resolved for you. We have an amazing team of nutritionists who are ready to tailor your plan in anyway they can to make it work for you.
You absolutely shouldn't have received your dishes opened like that. That is so frustrating for you and this is something we are absolutely working on! That tofu also certainly does not sound up to standard! The team has been made aware and we will be investigating this further.
Please do feel free to reach out to us at support@freshfitnessfood.com so we can ensure that this is all properly resolved for you.
Warm Regards,
Emma
Delicious, fresh, high quality
Delicious, fresh food and high quality ingredients. Packaged well and looked great when opened. Will be ordering for the foreseeable!
14 de maio de 2024
Avaliação não solicitada
Resposta da Fresh Fitness Food
Hi Alicia,
Thank you for your review! We're pleased to hear you enjoyed the delicious, fresh food and high-quality ingredients. We're excited to continue serving you in the future.
Warm regards,
Caroline
Fresh Fitness Food is a game changer!
Fresh Fitness Food is a win-win! Super fresh meals that are delicious and keep me energised throughout the day. I can hit all my nutrition goals without having to think up meals myself, track or cook! I also love how I’m eating meals I wouldn’t have the skills or time to cook myself are so flavoursome and never bland or boring!
9 de maio de 2024
Avaliação não solicitada
Resposta da Fresh Fitness Food
Hi Emma,
Thank you for your fantastic review. We're glad you're enjoying your meals and finding it easier to hit your nutrition goals. It's great to hear how much you appreciate the variety and flavour. Thanks for choosing Fresh Fitness Food!
Warm regards,
Caroline
Love FFF
Love FFF! It fits perfectly into my life - I like to outsource as much as I can so that I have time for other things, things like toilet paper subscription, detergent, cleaning the house. So I can spend time doing the things I actually want to! Didn’t realise how long I was spending every day on cooking and washing up. Now I’ve got more time to spend with my family and exercising.
The food itself is delicious, big portions for low calories, so I am losing fat while always being full. Highly recommend!
13 de maio de 2024
Avaliação não solicitada
Resposta da Fresh Fitness Food
Hi there,
Thank you for your wonderful review! We're thrilled to hear that FFF has made such a positive impact on your life. It's great to know you're enjoying the delicious food and finding more time for what matters most. Your recommendation means a lot to us!
Warm regards,
Caroline
Too many duplicate meals!
Too many duplicate meals!
First delivery: 4 meals, 1 duplicate
Second delivery: 6 meals, 3 duplicates
Third delivery: 4 meals, 1 duplicate
26 de abril de 2024
Resposta da Fresh Fitness Food
Dear Sachin,
Thank you for taking the time to share your feedback with us. My apologies for any disappointment caused by the duplicate meals you received. I completely understand the importance of variety in your meal plan and really appreciate you sharing your experience with us so that we can resolve this issue for you.
At Fresh Fitness Food, we pride ourselves on providing fresh daily deliveries with a menu that rotates every three weeks. This ensures that each day brings you new dishes, for up to three weeks, aiming to maximise variety and freshness.
Currently, you are receiving deliveries twice per week, each containing two to three days' worth of meals, which may limit the variety you experience. We especially recommend daily deliveries for those on our plant-based plans, where the range of options is slightly smaller than our meat and fish-based plans. Daily deliveries can significantly enhance the variation of the meals received.
We want to ensure that you have the best experience possible with us. Our support team will be reaching out shortly to discuss how we can address your concerns and effectively enhance the variety within your meal plan.
Thank you once again for your feedback. We look forward to resolving this for you!
Warm Regards,
Sophie
I would like some more variety in the…
I would like some more variety in the meals please.
20 de abril de 2024
Resposta da Fresh Fitness Food
Hi Andy,
Thank you for getting in touch and sharing your feedback with us. We can certainly provide you with more variety. Our support team will be in touch today to discuss your menu with you.
We look forward to hearing how you find the new dishes!
Kind Regards,
Sophie
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