Freshlyservices Avaliações 32

Even after a few days, our carpet and couch are still very damp. They did not remove the water after steam clean. Had to go around and soak up water with towels. Requested for them to come back but didn’t even get a response. Very disappointed and also concerned about long term damage.

This company is a scam they don't have proper license to remove/relocate possum. They will ask you to transfer payment through payID straight away and then start the work. I called many days and many time they don't come back to put a cage. Do not use them !

Wish I’d read reviews before paying them $330 to put a $50 possum cage on the roof! I called with scratching noises in walls and ceiling, we had rats, not possum, he came back unannounced on a Friday night to collect his empty possum cage but we were not home, I called them saying problem not solved they said our technician was on annual leave and will call us back but never did. I’ve since paid a 2nd company $500 to remove the dead rats after I spent $200 on bait and traps “and killed them myself. Do not use this company! I have complained to fair trading for a refund.

Do not use this company. Absolute scam. Tried to charge me $1000 to remove a rat I’d already located and they ended up reducing their pricing dramatically to try get my business, proving that this was scam pricing in the first place and just trying to take advantage. They also did not have the right equipment. Completely unprofessional. Couldn’t reach it and made a joke about not getting their money on the way out

Absolute scam 400 to put a cage on the ground with my apple

Here’s a sharper version that still reads naturally as a genuine review:

> Flexible with booking times, which was the only positive experience.

Paid $800 for a “deep clean and deodorising” service and the rental smells worse now than before they came. Completely ripped off.

The guy showed up with what looked like a cheap Bunnings-style carpet cleaner and the results were terrible. Absolutely do not use these guys if you expect professional equipment or actual results. Total waste of money.

I recently used Freshly Services Brisbane-based possum removal service and honestly could not have been happier with the experience. The cost was a little more than I had originally anticipated but after dealing with another possum company beforehand that I quickly dismissed because I was not comfortable with them, I am very glad I chose these guys instead.
Two Indian gentlemen arrived (Sammy and coworker) exactly when they said they would and immediately got to work. They set a trap, cleaned up all the possum droppings in the ceiling and sprayed a repellent to help stop the possums from returning. They were polite, professional and explained everything clearly.
I will admit, after they left, I jumped online to read reviews and was horrified to see so many negative comments calling the company scammers. I instantly worried I had made a terrible mistake and assumed I would never hear from them again. Much to my surprise, Sammy returned the very next day to check the roof. The possum had not been caught yet but a few days later it was successfully caught it and followed through exactly as promised and released the possum just down the road.
I am still genuinely shocked at how good the service was considering all the bad reviews I had read. Perhaps the bad experiences were with branches down south because my experience here in Brisbane could not have been better. They were upfront about all fees from the beginning, so there were no hidden surprises and they were incredibly helpful throughout the whole process.
I would absolutely use them again and would highly recommend them to anyone needing possum removal done professionally and reliably.

Special thanks to Henil for 5 star prompt service at a great price

We recently had our couch professionally cleaned and unfortunately were quite disappointed with the overall service, particularly considering the price charged.

We booked the “deep clean” package for our 5-seater couch at $420 (although the invoice states $400). Prior to booking, we were quoted approximately $190–$220 over the phone, so the final price was already much higher than expected.

What was most disappointing was that the morning after the clean, my husband was able to remove marks and additional dirt himself that the technician had advised could not be cleaned. These were not permanent stains such as paint, so it was concerning that they remained after what was meant to be a deep clean service.

The area was also not left clean afterwards, with water left on the floor that I had to clean up myself once the technician had left. In previous experiences with couch cleaning companies, the area has always been left clean and tidy.

I emailed the company with photos showing the additional dirt removed after the service and was advised they would speak with the cleaner. Unfortunately, I have not received any further response.

Overall, we do not feel the service reflected the level or standard expected for the amount paid, which was very disappointing.

SCAM. This is by far the worst business I’ve dealt with in Sydney.

I was charged $1,100 upfront for possum removal, and the issue was never resolved. The trap provided was ineffective, no alternative solutions were offered, and I ultimately had to deal with the problem myself.

While the contractor arrived on time, he appeared completely unprepared and unqualified — no ladder, no bait for the trap, and using his phone as a torch. In hindsight, I should have asked him to leave immediately.

I attempted to request a refund given the service was not delivered, but this was unsuccessful.

They do not have a physical address or person to talk to about the problem, you are required to email them and there was no response.

I would strongly recommend avoiding this company.

Possum issue in the attic was getting annoying. Service was alright, had to follow up once, but after that they came back and fixed it properly. No activity since then.

Had them over for a general spray around the house. Booking was simple and the technician was polite. Took a few days to notice the difference, but it worked in the end.

Had possums in the roof for weeks, especially noisy at night. Booked them after trying a few things myself. They came out, checked properly and set it up. Took a few days but the noise is gone now. Big relief.

Total SCAM
Charged $1400 for a couple of possum traps. Though it was not a possum issue it was a rat. Still in the cavity. They said they put poison out but who knows?
Scam

Avoid this company. Our experience has been extremely disappointing and unprofessional from start to finish. We paid in full upfront for possum removal after being told our roof would be properly assessed, but no real inspection was carried out — they simply placed a trap in the roof and left.

After repeated phone calls and chasing them for answers, they eventually returned only to redo the trap, with still no result and no proper solution. Weeks later, we are left with the same problem, out of pocket, and feeling completely misled about the service we paid for.

The lack of communication, poor follow-up, and failure to deliver on what was promised is unacceptable. It’s also important for customers to know that Freshly Pest Control is the same company as Freshly Services, so people can make a fully informed decision before booking.

Given our experience — and seeing many similar negative reviews — we will be escalating this matter to Fair Trading. I would strongly caution others before using this company.

Absolute crooks, stay clear. Charged $500 to put possum removal cage in roof. Gautenteed they could solve possum problem in a week. 2 months on, still have possums, cage sitting in roof empty, they won't return my calls, still no solution and they've completely ghosted us. Stay clear of these people - the need reporting to consumer affairs.

This company is a scam.

They send a guy round with no teeth stinking of sweat in the morning. Im convinced he sprayed water around my apartment and used no other products.

The cockroaches have got worse, he didn't even bring sticker traps.

Worst of all, he tried to charge twice the amount and dropped the price only because I refused.

Its a scam DO NOT USE!

I have reported to trading standards.

Made the mistake of hiring this company to remove a possum from my roof. First the two Indian gentlemen forgot a possum cage and had to return later with one. They were onsite with my wife for 30mins and after their web site claims and highlights affordability advised that the bill was $980 plus gst. When I returned home and queried that no possum removal person was on $1960 an hour they started to explain that possums would return if we didn’t include the repellant and sanitation steps they recommended. I found possum repellent at the local hardware for $23 suffice to say I refused to pay the amount quoted but had to negotiate $480 fee for them to remove the caught possum. Then they forgot their ladder when they left. Absolute sham avoid at all costs.

This company is an absolute sham I had them here in reference to a possum control wanted the money before they left my premises after a set in a possum trap spraying around and that was it
I have tried to get them back here on numerous occasions to no avail the service is non-existence do not use this company you will get no satisfaction from them

I have had them out three times and still have roaches everywhere.
I don't honestly know how they are still in business.
Complete waste of time and money using them. Look elsewhere.
David