My first experience with Frodeli wasn't good at all, but I gave them another chance and I'm soooo glad I did. The order and delivery was seamless and the mini cheesecakes blew us away. We ordered a mi... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Very professional looking and tasty desserts. I ordered from here because I needed some vegan desserts for the Christmas period. The ones I received were delicious. Unfortunately the base had disinte... Ver mais
A empresa respondeu
Great cakes, arrived right on time, in splendid condition. I do like torts more than cheese cakes so a wider selection there would definitely make me come back more often. My husband already sent... Ver mais
A empresa respondeu
Great idea. Definitely was like having a resturant wuslity dessert. Delivery and packaging extremely good. A clearer use by date would be helpful. Pastry excellent chocolate great just a bit too much... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Frodeli
Escrito pela empresa
We provide our customers a luxury experience with a quick turnaround. We haven’t met a sweet tooth yet that we couldn’t satisfy! We give our customers quality products and flexibility. You can order on a dime and receive your cakes the next day or, if you’re more organised, you can order in advance and receive your delivery in perfect time for your celebrations.
Frodeli offers you the ultimate indulgence with no guilt whatsoever. By ordering from us, you can enjoy making a responsible purchase that actually helps the planet, not harms it. In a post-lockdown world, eating in is the new dining out and with our decadent desserts, you’re always guaranteed the best seat in the house.
Whether you’re craving a creamy, dreamy cheesecake, indulgent chocolate brownie or comforting jam roly poly we’ve got you covered! After all, there’s nothing a good dessert (or three) can’t fix!
Frodeli offers you the ultimate indulgence with no guilt whatsoever. By ordering from us, you can enjoy making a responsible purchase that actually helps the planet, not harms it. In a post-lockdown world, eating in is the new dining out and with our decadent desserts, you’re always guaranteed the best seat in the house.
Whether you’re craving a creamy, dreamy cheesecake, indulgent chocolate brownie or comforting jam roly poly we’ve got you covered! After all, there’s nothing a good dessert (or three) can’t fix!
Informações de contato
Unit 9 Strafford Industrial Park, Dodworth, S75 3EJ, Barnsley, Reino Unido
- 01226 691691
- hello@frodeli.com
- frodeli.com
4,2
Muito Bom
181 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
No order received ..Nighmare of a…
No order received ..Nighmare of a company.Such a let down.
17 de dezembro de 2022
Resposta da Frodeli
Hi Adele,
Thanks for your review. I'm sorry to see the one star rating. I have looked into this for you and can see that unfortunately, your order was subjected to a delay due to an issue in your area. Apologies on behalf of the courier that your order was impacted in this way.
I can also see that a refund was processed as soon as we were made aware of this issue.
Many thanks,
Georgia
Frodeli
Absolutely delighted with my purchases
Absolutely delighted with my purchases. Excellent customer service from start to finish. I definitely recommend these guys to dessert lovers and will be ordering again when we have devoured our goodies.
30 de dezembro de 2022
Avaliação não solicitada
Resposta da Frodeli
Hi Helen,
Thank you for taking the time to leave such a brilliant review This is great to see!
Take care,
Georgia
Frodeli
We loved the products
We loved the products , unfortunately when we went to reorder they were not available 😧
23 de dezembro de 2022
Resposta da Frodeli
Hi James,
Thank you for taking the time to leave such a brilliant review This is great to see! Hopefully we will have your favourites in stock soon!
Take care,
Georgia
Frodeli
Very sweet
Great idea. Definitely was like having a resturant wuslity dessert. Delivery and packaging extremely good. A clearer use by date would be helpful. Pastry excellent chocolate great just a bit too much caramel making the tart just a bit to sweet ti a point where we all struggled to eat a whole tart. We added cream which cut though the sweetness. Will use you again.
25 de dezembro de 2022
Resposta da Frodeli
Hi Andrew,
Thank you for taking the time to leave such a brilliant review This is great to see and we look forward to welcoming you back!
Take care,
Georgia
Frodeli
Great service
Great service , high quality packaging and website for that matter would defiantly recommend/re use
23 de dezembro de 2022
Resposta da Frodeli
Hi Josh,
Thank you for taking the time to leave such a brilliant review This is great to see!
Take care,
Georgia
Frodeli
every thing came first class and they…
every thing came first class and they looked great and my guests enjoyed then
23 de dezembro de 2022
Resposta da Frodeli
Hi Ivan,
Thank you for taking the time to leave such a brilliant review This is great to see! Glad your guests enjoyed!
Take care,
Georgia
Frodeli
sorry to report that these cheesecakes…
sorry to report that these cheesecakes were too sweet for our taste.
28 de dezembro de 2022
Resposta da Frodeli
Hi Steve,
Thank you for your review and your comments. I'm sorry to hear that the cakes were not to your taste, but we do appreciate all feedback.
Many thanks for taking the time to leave a review.
Take care,
Georgia
Frodeli
Brilliant service
Great choice of quality goods.customer services were brilliant. Refund made immediately.
23 de dezembro de 2022
Resposta da Frodeli
Hi Sandra,
Thank you for taking the time to leave a review This is great to see and it really helps us improve!
Take care,
Georgia
Frodeli
Lovely cheesecakes
Lovely cheesecakes, arrived on time. Will definitely order again.
24 de dezembro de 2022
Resposta da Frodeli
Hi Amanda,
Thank you for taking the time to leave such a brilliant review This is great to see! We look forward to welcoming you again soon!
Take care,
Georgia
Frodeli
These cheesecakes are amazing 10/10
These cheesecakes are amazing 10/10, I would highly recommend this company
25 de dezembro de 2022
Resposta da Frodeli
Hi Louise,
Thank you for taking the time to leave such a brilliant review This is great to see and we're so glad you enjoyed your cheesecakes!
Take care,
Georgia
Frodeli
Ordered a Ferrero cheesecake for…
Ordered a Ferrero cheesecake for Christmas it arrived but served it up Christmas Day and it was disgusting tasted like buttercream that had gone off. Complained to Siobhan to be told it’s one of her favourites it’s funny how they have been removed from there list of desserts to be told that they had sold out to me that shows they are not fresh when sent out, never again will I buy from Frodeli again wasted money and they are not cheap either
25 de dezembro de 2022
Avaliação não solicitada
Resposta da Frodeli
Hello,
Thank you for your review. Your feedback is really important to us.
I'm sorry to hear that you did not enjoy the taste of the Ferrero Rocher cheesecake. This has been one of our bestsellers; we have now sold out of all our Ferrero Rocher items due to it being so popular.
I can assure you that all our desserts are made fresh and immediately frozen to maintain their freshness.
Many thanks,
Georgia
Frodeli
Ordered for Christmas but due to delay…
Ordered for Christmas but due to delay packages were destroyed and replacements delivered. Could not fault company they got back to us the same day we contacted them, they couldn't apologise enough even though it was out of there control. We were offered a refund but decided to stay with original order as it was for birthday. They went down a treat and I have passed company's information on and I will share on Facebook as well. Excellent service 10 out of 10 🙂
29 de dezembro de 2022
Avaliação não solicitada
Resposta da Frodeli
Hi Donna,
Thank you for your lovely words. We're so sorry to hear that you experienced an issue here, but so glad to hear that the desserts were worth the wait! We really appreciate all recommendations we receive!
Take care,
Georgia
Frodeli
Resposta da Frodeli
Hi,
Thank you for taking the time to leave such a brilliant review This is great to see!
Take care,
Georgia
Frodeli
Buy buy buy you will not be disappointed.
I bought 2 boxes of individual cheesecakes from here... OMGOSHHH they were amazing!
Not only in taste, the size is just right, (as a new healthy eater perfect little treat size) the comms and delivery was exciting awaiting my dry ice package with freshly made goodies ( they were perfect when they arrived )
I shall DEFINITELY be buying from them in future
I had red velvet and creamy vanilla!
Can't wait to try the others.
Well done Frodeli!
29 de dezembro de 2022
Avaliação não solicitada
Resposta da Frodeli
Hi,
Thank you for taking the time to leave such a brilliant review This is great to see - you've really made our day with your lovely comments. Hopefully you enjoy the others just as much!
Take care,
Georgia
Frodeli
First time using frdeli and I have to…
First time using frdeli and I have to admit I was a tad anxious...but I was balled over when my cakes arrived!!! Really well packaged, wrapped in ice packs and padding.. and the quality and taste were amazing!!!!! Will definitely be buying again!!!!
22 de dezembro de 2022
Resposta da Frodeli
Hi Tina,
Thank you for taking the time to leave such a brilliant review It's great to see that you've awarded us five stars! We're so glad you enjoyed despite being a bit anxious originally; this is the best news!
Take care,
Georgia
Frodeli
Never received my order
Never received my order. Customer service was giving conflicting information.We was left high and dry with no cake for Christmas day. No offer of a gesture of goodwill. This would have certainly made us feel better about this company. Unfortunately due to this i could not recommend this company and i will never use them again. I was offered a replacement fir the 29th Dec.....this is after the event so was no good. According to Frodeli only 10% of their customers did not receive their orders so a gesture of good would surely have make good business sense, i believe its called a loss leader. It has to be better than all the negative reviews they are recieving which are far more damaging than sending the 10% a goid will gesture. I had asked for this because i recieved an email saying it out for delivery. Then one saying my cake had been destroyed!!! Then john from customer service contacted me saying that i should definitely receive my cake the following day 23rd. So i was all excited again to recieve this cake and stopped panicking.Then i was contacted with " sorry this wasn't meant for you" hence why i felt so aggrieved by this whole situation. I will leave negative reviews wherever i can regarding this company. They seem not to be bothered about their customers. Looking after your customers in this world goes along way. I work in the public sector and if i followed suit i would find myself in alot of trouble
22 de dezembro de 2022
Resposta da Frodeli
Hello,
Thank you for your review.
Unfortunately, the recent Royal Mail strikes have created a strong impact during a peak time for couriers; parcels that would normally be sent with Royal Mail are being sent with DPD instead and this has caused some of their depots to become overwhelmed with parcel volumes. Please accept our sincere apologies on behalf of the courier - we feel deeply disappointed and upset that we are unable to deliver the Frodeli experience to you at this time. We're so sorry that your order has been impacted in this way.
I've looked in to your particular case and can see that in the email chain, you were offered a refund or a replacement, but your response states that you wanted a full refund with a full replacement order too, not a 10% goodwill gesture. Unfortunately, this is not something we would be able to do; we simply cannot issue full refunds on top of full replacements and if we offered this to you, we would have to offer this to every customer who experienced a delivery issue which is simply not feasible.
Unfortunately, we don't have anybody who works here called John, and I'm unable to see an email where we've advised ''Sorry this wasn't meant for you'', so couldn't advise on this, I'm afraid.
Many thanks,
Georgia
Frodeli
Lovely cheesecake went down well at xmas dinner
Lovely cheesecakes and easy to present like a pro
23 de dezembro de 2022
Resposta da Frodeli
Hi,
Thank you for taking the time to leave such a brilliant review This is great to see! So glad you found the whole experience easy to present to your guests! Thank you.
Take care,
Georgia
Frodeli
Excellent product
Excellent product, beautifully presented, exactly as stated, brilliant packaging and lovely personable service from the Frodeli family, would highly recommend
22 de dezembro de 2022
Resposta da Frodeli
Hi Jennifer,
Thank you for such a brilliant review This is great to see and you've made our day!
Take care,
Georgia
Frodeli
Excellent all round
I was very surprised & happy with the packaging, the garnish package excellent, the apple crumble first class then the Rocky Road, im not a cake eater but tried a piece omg so tasty & moist. Will definitely order again
26 de dezembro de 2022
Resposta da Frodeli
Hi Hazel,
Thank you for your five star review! This is wonderful to hear, thank you so much! Hopefully we've managed to convert you in to a cake eater for life!
Glad you enjoyed!
Take care,
Georgia
Frodeli
Sadly never received my order which was…
Sadly never received my order which was for dinner with family on Christmas Day.
However got a prompt refund .
22 de dezembro de 2022
Resposta da Frodeli
Hi Laura,
Thank your for your review. I'm sorry to see that you felt the need to leave a one star rating. I hope you are able to understand that the couriers this year have been overwhelmed with parcels as a result of the recent Royal Mail strikes.
I am glad to hear that your refund was carried out promptly by our staff.
Many thanks,
Georgia
Frodeli
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.