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Leider DPD hat unsere Sendung verloren. Nachdem vielen E-Mails. Wir bekommen eine neue. Support hat mich geholfen. Tolle Produkte! Sehr wichtig für unsere Gesundheit! Liebe Grüße aus Stuttgart An... Ver mais
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Received package a day early liked that. Tracking again like all others about 24hr to late. Followed two recipes first gummies one and chocolate bars. Have found confidence in recipes. So far used oi... Ver mais
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Ich wollte Ihnen von ganzem Herzen danken, dass Sie mir einen neuen Entsafter geschickt haben, um den defekten zu ersetzen, den ich vor zwei Jahren gekauft hatte. Der Kundendienst hat sehr schnell a... Ver mais
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Detalhes da empresa
Sobre Froothie International
Escrito pela empresa
High quality kitchen appliances
"As the old saying goes: you pay for QUALITY and QUALITY stands the test of time" - Justin Chellis, Ayr, Queensland.
✓ Optimum high-performance blenders, juicers & other kitchen appliances from Froothie
✓ Free shipping over $200/200€
✓ 30-day money-back guarantee
✓ Top offers, low prices
✓ Secure payment methods - Payment in installments
✓ Lifetime warranty optional
✓ Top 5 ⭐ reviews
Froothie is one of the fastest-growing global brands focusing on health and wellness products. We are the exclusive distributor of Optimum – one of the most trusted kitchen appliances brands in the world.
Visit us @ https://www.froothie.eu
Froothie began from a small, simple idea to supply fruits, vegetables and equipment to local cafes and juice bars. As time progressed, we developed a deeper passion for healthy living and embarked on creating “Froothie” 🍎🌱🧡
Our goal is simple - we want to equip you with the best quality Optimum juicers, blenders and appliances in order to help you lead a healthier lifestyle. We love sharing our knowledge and tips on healthy living through our Real Food Revolution workshops, YouTube videos, blog, media outlets and partner influencers all around the globe 😄
Real Food Revolution: https://www.therealfoodrevolution.com.au/
Instagram: https://www.instagram.com/froothie/
Facebook: https://www.facebook.com/froothie/
Froothie Family Facebook Group: https://www.facebook.com/groups/177230346528016/
Real Food Revolution: https://www.therealfoodrevolution.com.au/
You know what they say....
""When life gives you lemons, make a juice with your Froothie"" 😚🍋"
Informações de contato
Unit 1/ 24 London Drive, VIC 3153, Bayswater , Austrália
- +61 3 8609 2210
- support@froothieinternational.com
- froothieinternational.com
4,5
Excelente
742 avaliações
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Good communication and fast delivery to…
Good communication and fast delivery to NZ
19 de julho de 2024
Resposta da Froothie International
Hello James,
That is very nice to hear as is in general it does take some days to get parcels delivered to New Zealand as they are shipped from our Melbourne warehouse.
We appreciate your feedback and we wish you lots of joy using your Optimum 9200A.
Best regards,
Froothie team
Resolve my query
23 de junho de 2024
Resposta da Froothie International
Thank you so much for your feedback, Joihn.
We apologies for receiving the incorrect goods but are glad that it was resolved quickly.
Happy juicing,
Froothie team
good comunacation
23 de junho de 2024
Resposta da Froothie International
Thanks, Geoff.
Happy cooking,
Froothie team
Talking to a real person who was more…
Talking to a real person who was more than helpful fabulous service would well recommend them.
25 de junho de 2024
Resposta da Froothie International
Hello Megan,
Knowing that often people are dealing with a robot chat, we are pleased to know that you appreciate speaking to a real representative for an enhanced experience.
Thanks for being with us and sharing your experience,
Froothie team
The aftersales service was faultess
The aftersales service was faultess, I spoke with Australian based staff on 3 different occasions and each time the customer service agents were knowledgeable and able to provide a solution to my problem in a professional and friendly manner.
25 de junho de 2024
Resposta da Froothie International
Hello Lisa,
So happy to hear about your positive experience dealing with our customer service.
We try to improve our service non-stop to provide a top-notch service to our customers.
Thanks for your appreciation and for supporting Froothie.
Best regards,
Froothie team
Good service
Good service, dealt with an issue regarding missing piece promptly, answered emails quickly.
20 de junho de 2024
Resposta da Froothie International
Hello Dean,
Having top-notch service is often appreciated by our customers.
Thanks for sharing this experience and for supporting our brand.
Happy juicing,
Froothie team
Good product.but poor service took 5…
Good product.but poor service took 5 weeks to receive
20 de junho de 2024
They could have better communication as…
They could have better communication as I’ve been waiting for a reply over 4 days and still nothing, 3rd time using juicer created pulpy apple juice more pulp then juice as I strained it two times and had a whole big bowl off pulp and juice was less (very time consuming) the pulp also come out wet, also was a big mess to clean and had to keep pushing the apples down as they kept ridding up the sides, that one time really put me off using that juicer and waiting for instructions to return before my 30 days ran out
18 de junho de 2024
Resposta da Froothie International
Hello Zyarna,
Thank you so much for sharing your experience you have had with our service. We are sorry to hear about the difficulties you have encountered with one of our appliances. Quality Customer Service is paramount, our entire business is built on the slogan “Quality you can trust”, and therefore even isolated cases are taken very seriously by Froothie and Optimum.
As we have looked into your case sent via email, the apples looked very soft and mushy. This influences the final results meaning you will get more compote instead of real juice.
Using fresh and crispy fruits and veggies is highly recommended when making fresh homemade juices.
Below we would like to share some more tips and tricks on how to produce fruits and veggies to get the best outcome:
Juicing celery:
For most effective juicing we advise cutting the celery into 3cm pieces. It is the same with most slow juicers on the market that produce with high fiber should be cut into pieces to create the perfect juice)
This will allow you to juice bigger quantities of celery and other fibrous vegetables and will avoid clogging. Even if you alternative between juicing celery and other produce we recommend to cut fibrous produce into pieces.
For celery, the amount of pulp will be higher in general compared to other produce.
Juicing apples:
We advise to always use fresh and crisp apples for juicing. Soft apples won’t work very well which you have seen also in your own experience
General tips:
Cut ingredients into smaller pieces for easier juicing. Ensure to peel and pit ingredients with thick skin, hard shell, a core or hard seed to avoid damage or injury
When juicing grasses, feed the Optimum Juicer a small amount of grass at a time, cutting the grass into short pieces approximately 3cm long. This ensures the waste can easily come out of the waste chute. You do not need to "clump" the grass into a ball. In fact, you can slowly feed small strands of grass, coriander, parsley, kale, spinach and other leafy greens without any force necessary.
DO NOT press, push or shove ingredients forcibly into your juicer. Instead, simply allow your ingredients to fall into the feeding chute. The juicing screw does all the work for you. Virtually no force is necessary
Juice low-fiber plants first and high-fiber plants last. When juicing fibrous ingredients, a great tip for large, leafy, stringy or dense vegetables is to feed them to the feeding chute gently, allowing the juicing screw to pull the ingredients into the appliance, using the pusher gently, only if required.
It is best to alternate between the juicier and more fibrous fruits and vegetables. For example you can alternate between juicier ingredients like apples, carrots, cucumber and citrus fruits and more fibrous ingredients like greens such as kale and spinach, celery and wheatgrass. We also suggest saving carrot for last, as this helps push out the last of the pulp.
As of the return process, I can see you have been in touch with one of our representatives and have received assistance.
Once again, we apologies for the inconvenience caused and we wish you a happy week ahead,
Froothie team
Love the juicer it’s awesome!
Love the juicer it’s awesome!! I received it quick. It was missing the free ice cream attachment so contacted them and the sent out the attachment hassle free.
14 de junho de 2024
Resposta da Froothie International
Hello Brendan,
Thank you so much for the positive rating of our top-notch service that you have received.
Welcome to the team and have fun,
Froothie team
Absolutely love my magicook pro
Absolutely love my magicook pro. It’s the bee’s knees but sadly after sales care could be a bit better. Have sent my magicook pro back for warranty purposes, not to realise nor to be told it would be over a 5 weeks before I was to receive my magicook back (as now froothie’s service technician/s is/are delayed :-/ Warranty claims in my experience have been a pretty straight forward process but not this one. Still haven’t got a reply from my last email sent Thursday last week (27.06.24)
Edit- 5 days later I let you know I dropped the parcel off?! That’s utter BS! I dropped it off the same day and your records would show me sending the tracking number through on 18/06 for a 13/06 drop off. As for the delay, nothing was mentioned until I reached out and said, hey the parcel is now with you, how long will repairs take. A simple apology would have been fine but clutching at straws trying to justify the time this took (still haven’t received the power cord 23/06) is well below par. I can’t say I’d be recommending you to anyone after this, thanks
12 de junho de 2024
Resposta da Froothie International
Hello Hayden,
First of all, we are happy to read that you love your Magicook Pro.
However, we sincerely apologize for the delays you have experienced in getting your appliance repaired. Normally, repairs are completed within 10 business days. However, we have recently moved our office, service center, and warehouse location, which has caused some delays in our processes.
Upon checking your ticket, I can see that one of our customer support agents sent you a postage label on the 13th of June. You then let us know 5 days later on the 18th of June that you dropped the parcel off at the post. The parcel arrived at our service center on the 25th, and it was sent back to you on the 10th of July, 11 business days later.
We did inform all our customers about the service center move, but it seems that you were not aware. We are very sorry for this oversight and will look into why you were not properly informed.
Again, our apologies for the inconvenience caused, and we wish you a great week!
Best regards,
Froothie team
Great customer service and fast…
Great customer service and fast dispatch and delivery of item.
11 de junho de 2024
Resposta da Froothie International
Hello Gina,
We appreciate the positivity about the customer service you have received and the time in which you have received your order.
Thanks,
Froothie team
Resposta da Froothie International
Thanks for this positive feedback,
Froothie team
Problem Understood and Solutioned
Call centre understood problem and offered a solution (repair) which was processed very quickly.
19 de maio de 2024
Resposta da Froothie International
Hello Benjamin,
We're pleased to read that your problem has been resolved quickly,
Froothie team
I am very happy to have it.
The machine arrived promptly, it is easy to understand and apply for someone who has never used a machine like that, it can cook amazing things. I am very grateful for it for less than half price of other machines.
Two things I would wish for: a handle to be able to work with the mixer better. And more recipes!
Thank you!
12 de maio de 2024
Resposta da Froothie International
Hello Petra,
Thank you so much for participating our Thermocook Family where a new world of cooking is opening.
We are happy to announce our Thermocook Facebook Group where you will find more recipes, tips, and much more:
https://www.facebook.com/groups/thermocookadventures/
Regarding recipes, we are constantly updating it and do not feel limited as there are many recipes online that you can use after slightly amending them.
If any assistance is required, please do not hesitate to reach out.
P.S. A handle can be purchased after contacting our customer service for more convenience.
Happy cooking,
Froothie team
To good
Ordered on Sunday night ( in NZ) was shipped from Oz and in my hands by Wednesday... Legendary... Was exactly as described and super easy to use
15 de abril de 2024
Resposta da Froothie International
Hello Glen,
Wow, amazing quick delivery knowing the parcel is shipped from our Australian warehouse.
Welcome to the family and feel free to participate in our Magicook Pro Facebook Group here:
https://www.facebook.com/groups/magicookpro/
Have fun,
Froothie team
We recently purchased an Optmum G26 and…
We recently purchased an Optmum G26 and are very pleased with the product. An excellent smoothie maker and very good value.
7 de fevereiro de 2024
Avaliação não solicitada
Resposta da Froothie International
Hello David,
Thank you so much for participating the Froothie family.
Enjoy the features of the G2.6 with which you can prepare various cousines.
Enjoy your meal and keep it running,
Froothie team
Froothie Optimum 9200A, still under warranty broken and never replaced or repaired
My blender stopped with a big noise and spitted pieces of plastic from the bottom. After 3 months emails, videos , photos etc the Australian Froothie assistance ended by saying that the blender is ok it's just a matter of "bubbles". They never inspected my blender ! Can you believe it !
This is the real Company soul
if a problem occurs...it's your business
3 de maio de 2024
Avaliação não solicitada
Resposta da Froothie International
Hi Gilda,
We would like to sincerely apologize for the experience you recently had - We are sorry to hear about the difficulties you have encountered with one of our appliances and your disappointment saddens me. Quality Customer Service is paramount, our entire business is built on the slogan “Quality you can trust”, and therefore even isolated cases are taken very seriously by Froothie and Optimum.
As for facing issues, we appreciate answering the diagnostic question so we can examinate on what is wrong with the blender. Based on how the blender has been used, taking the terms and condition into consideration, we are covering the case under warranty.
On top of it, if you are unsure about how to process a recipe, we appreciate you contacting us so we can guide you through and prevent the appliance from damaging.
As in this case, the black pieces might have come from the motor due to overloading/overheating the appliance using the incorrect speed.
Using a lower speed for thick consistencies will overload/overheat the blender due to the motor not being able to transfer the full speed to the blades which end up into friction between the drive socket and the gear at the underside of the jug.
On top of it, the tamper should be used to quicken an easy the process.
We apologies for the all the inconvenience caused in this matter and please stay in touch with our representative to get the case resolved quickly
Best regards,
Froothie team
Best blender we've owned!
Great product which makes amazing smoothies! Have had a number of Nutribullets over the years that kept breaking so bit the bullet and brought a Froothie whic has been awesome, 5 year warranty and love that you can easily get replacement parts if you ever need them!
11 de abril de 2024
Resposta da Froothie International
Hello Bradford,
So happy to hear that you hit the right bullet now and we hope it will be your friend for many years.
If any assistance i required, please do not hesitate to reach out.
Happy blending,
Froothie team
I've made my bread and butter
I've made my bread and butter and am very grateful that my optimum blender has powered through with ease. Thankyou Froothie for coming to the party.
2 de maio de 2024
Avaliação não solicitada
Resposta da Froothie International
Hello Craig,
You are more than welcome. The smell of fresh bread in your kitchen is all a party needs. Keep on going and enjoy.
Froothie team
Quick arrival of my blender
Quick arrival of my blender. Powerful motor and blends very well, came with the scrapers and a nut milk bag too
14 de março de 2024
Avaliação não solicitada
Resposta da Froothie International
Hello Jemima,
Thanks for being a part of our family. Enjoy the extra accessories that came with the appliance.
Cheers,
Froothie team
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