Fruitkings Avaliações 

Resposta da Fruitkings

Atualizado em 24 de abr. de 2025

Hi Amanda,

Thanks for your review!

We're sorry to hear things didn’t go as expected.

Bonuses are always subject to specific terms, including eligibility and wagering requirements, which are clearly outlined before you opt in. Bonus funds aren't withdrawable until the required conditions are met, as stated in our terms and on the bonus page.

We understand it can be disappointing if you're not fully aware of how it works, so if you'd like us to walk through your account and explain what happened, feel free to reach out to our support team, we're happy to help.

All the best,
The Fruitkings Team

Resposta da Fruitkings

24 de abr. de 2025

Hi mega,

Thank you for taking the time to leave us a review. We’d like to address the points you’ve raised regarding RTP and promotional offers.

First and foremost, please rest assured that Fruitkings is fully licensed and regulated by the UK Gambling Commission under reference: 39358. We take fair gaming seriously and operate in full compliance with all regulatory standards.

All games on our site, including those from providers like Pragmatic Play and Play’n GO, are run using independently tested Random Number Generators (RNGs). These ensure all outcomes are completely random and fair, as required by our license. Some games may run on slightly lower RTP versions based on regulatory or commercial setups, which is standard across the industry and transparently displayed within each game.

We also understand that promotions are a big part of the experience, and we appreciate the feedback. We regularly review and refresh our offers, and we’re always happy to hear what players want to see more of.

If you'd like to discuss anything in more detail, or want us to look into your account, feel free to contact our support team at support@fruitkings.com. You can also visit our Responsible Gaming page if you're ever unsure about continuing play.

All the best,
The Fruitkings Team

Resposta da Fruitkings

24 de abr. de 2025

Hi Alyson,

Thanks for your review.

We’re sorry to hear there was some confusion around the Daily Super Spinner and other bonus offers. All of our promotions, including the Daily Super Spinner, are subject to specific eligibility criteria and bonus terms, which must be met in order for rewards to be credited. These include factors such as deposit method, timing, and whether the offer was properly opted into.

We always recommend checking the full bonus terms and conditions before opting in, as they explain how and when rewards are credited. If you believe something didn’t work as it should and you met all the requirements, our Customer Support team is happy to investigate further.
Feel free to reach out and we’ll take a look.

The Fruitkings Team

Resposta da Fruitkings

Atualizado em 24 de abr. de 2025

Hi Holly Dover,

Thank you for your review.

We understand how disappointing it can feel when the results do not go your way. All games on Fruitkings use independently tested Random Number Generators to ensure fair and random outcomes, in line with our UK Gambling Commission licence (39358).

RTP, or Return to Player, is calculated over a long period of time and millions of spins. It is not a guarantee for short-term sessions and outcomes can vary. We always encourage players to treat gambling as a form of entertainment. If it stops feeling enjoyable, it may be a good moment to take a step back.

If you have any concerns about your gameplay or account, our support team is here to help. You can also find more guidance on our Responsible Gaming page.

All the best,
The Fruitkings Team

Resposta da Fruitkings

15 de abr. de 2025

Hi Jayy Graham,

Thanks for the awesome review! We're really glad to hear you're enjoying the experience!

Wishing you a lovely day!

The Fruitkings team.

Resposta da Fruitkings

7 de abr. de 2025

Hi Nindi,

Thanks so much for your wonderful review!

We’re delighted you’re enjoying the games and daily promos, and it’s great to hear our customer service team was quick to help!

Have a great day.

The Fruitkings team.

Resposta da Fruitkings

Atualizado em 7 de abr. de 2025

Hi KaTt,

Thanks for your review, we're sorry to hear you didn’t have a great experience.

All of our bonus terms are clearly outlined before you opt in, and you can view them anytime here: https://www.fruitkings.com/information/responsiblegaming/.
We always aim to be transparent, and we stick closely to all industry regulations when it comes to bonuses, eligibility, and payouts.

We understand that things might not always go the way you'd hoped, but calling it a scam doesn’t reflect how we operate. We’re a fully licensed and regulated casino, and we take fairness seriously.

If you’d like us to take another look at your account, feel free to reach out to our support team, we’re happy to help clear things up.

Have a lovely day.

The Fruitkings team.

Resposta da Fruitkings

Atualizado em 4 de abr. de 2025

Hi Samuel,

Thanks for leaving a review, we're glad you got what you needed.

Have a lovely day.

The Fruitkings Team.

Resposta da Fruitkings

4 de abr. de 2025

Hi Ben,

Thanks for leaving such a fab review.

Have a lovely day.

The Fruitkings Team.

Resposta da Fruitkings

4 de abr. de 2025

Hi DG,

Yes quite often it is just a case of waiting on the processes to complete, so we're glad it is all resolved.

Have a lovely day.

The Fruitkings Team.

Resposta da Fruitkings

4 de abr. de 2025

Hi Gabriel,

This is fantastic to see, thanks for such a kind review!

Have a great day.

The Fruitking Team.

Resposta da Fruitkings

Atualizado em 3 de mar. de 2025

Hi Logan,

Thank you for your review, although it does seem to be a consistent critique of any gaming site reviewed so far by yourself on here. As such, we would raise whether this is a fun, leisure activity for you or whether it may be that it is not something you actually enjoy. You can find more information on this via Safer Gambling as well as Gamcare or Gamstop, along with more details in our Responsible Gaming pages.

Regarding the comment however, we are in no way a fraudulent casino. Not only are we fully licensed and regulated, but we have been in operation for over a decade. Our licence is fully viewable from our site and on the Gambling Commission's public register for anybody wishing to see. All of the games are regulated, as is required by industry regulations, to ensure they are fair and they all go through independent and strict review processes to make sure all outcomes are random and valid.

Whilst we appreciate not winning as much as you might think you should can be frustrating, it does not add any weight to accusations of our site's authenticity. We would politely recommend a self-review to see if this is a hobby that you are enjoying, and if not, what steps might be practical moving forward. As ever, our Customer Support is available for any enquiries related to your account that you may have.

We hope you have a pleasant evening.

The Fruitkings Team.

Resposta da Fruitkings

23 de fev. de 2025

Hi Katy

Thank you for your review. Of course it is a shame if you or your friend do not feel you have not had a good experience with our site, but as a responsible and fully licensed casino, there are certain checks we must complete to fulfil our regulations.

We hope this is now resolved for your friend, as we're not too clear on why this review is about an issue your friend had, but you have been waiting two weeks? Nevertheless, if they are still having issues, please direct them to contact our Customer Support team who will be able to advise further.

Have a lovely day.

The Fruitkings team.

Resposta da Fruitkings

Atualizado em 23 de fev. de 2025

Hi DJ

Thank you for your review, and apologies for taking so long to get back to you.

Our welcome offer is no scam. We have been in operation for over 10 years and we are fully licensed and regulated. If there were issues with claiming the welcome offer, our Customer Support team would have advised at the time and you are welcome to always contact them should you have any other issues on your account.

We have over 3000 slot games and stock some of the biggest names and providers including Pragmatic Play, Evolution, Relax, Eyecon and Scientific Games, so we're not sure which official slot titles you might have been looking for, but we certainly have a great amount. All of our slots run through their own external industry verifications and must pass stringent checks to be allowed on any casino site, so again, unfortunately we're not sure what you might mean by money trap slots, but all of our games have passed several regulations in order to become available.

We hope you are now enjoying gaming and wish you well.

The Fruitkings team.