Fruugo UAE (AE) - fruugo.ae Avaliações 

887
•
O TrustScore é 3.5 de um total de 5

3,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I want to make sure people know that it is completely unfair to send a product that does not match the description and then expect the customer to take care of and pay for the return shipping. Th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent service from Fruugo! I ordered a replacement hose for my pet dryer, and it arrived just in time. The ordering process was smooth, delivery was quick, and the product was exactly what I nee... Ver mais

Avaliado com 5 de um total de 5 estrelas

Both times I’ve ordered something on Fruugo it was a seamless, super quick process. Trackable shipping that was so quick and drama free. Never had to follow up with anyone at all. I’ve recommended the... Ver mais

Avaliado com 5 de um total de 5 estrelas

I appreciate you and your team. They are providing food service and very accurate delivery as to time to time. But one thing I will recommend you to make a new rules of a delivery, If your staff... Ver mais

Detalhes da empresa

  1. Comércio online

Escrito pela empresa

Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!

Fruugo - The Global Marketplace

Escrito pela empresa

Fruugo in other countries
Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States

Informações de contato

  • Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, Reino Unido

  • fruugo.ae

3,3

Bom

O TrustScore é 3.5 de um total de 5

887 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Como esta empresa usa o Trustpilot

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3,3

Todas as avaliações

(887)

59 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

This website is misleading

This website is misleading. They mislead customers by showing picture and writing description and sending wrong item. And if we need to return we have to pay return charges that is nonsense!! That return charges are almost same price as item itself. Other option is only providing 10% refund if you keep item, that sucks!! . I had to give custom charges as well on top of that.
I have never seen any e.commerce asking for return parcel on cost of customers and giving freaking just 10% refund only.
2 orders were wrong and items missing. Charging too much for small toy cars and showing wrong info to deceive people. what u see is what u get is not their policy, they dont send you what they show. A BIG NO NO TO THIS FRUGGO . The sellers and this website should be discontinued internationally for taking people's money and not providing free return. This was my child birthday gift which they spoiled.

28 de fevereiro de 2024
Avaliação não solicitada
logotipo da Fruugo UAE (AE) - fruugo.ae

Resposta da Fruugo UAE (AE) - fruugo.ae

Hello,

Thank you for your email.

I can confirm you have been issued with a refund.

Please allow 2-5 business days to see it in your account.

Please accept my apologies for any inconvenience caused.

Kind regards,

Avaliado com 5 de um total de 5 estrelas

Good quality, delivered on time.

The radio earpieces I received were exactly as ordered, of good quality and are working just fine. They were not particularly expensive items but were, if anything, built a little better than I had expected.

26 de fevereiro de 2024
Avaliado com 1 de um total de 5 estrelas

I haven’t received my order within the…

I haven’t received my order within the time frame set and no shipping update was set online. After complaining i got an email from fruugo that someone will get back to me after 72 hours and still got nothing. Very bad experience especially when i needed my order on time. After this review, i was contacted by fruugo customer service agent named Sara and refunded my money. So thanks for that!

22 de fevereiro de 2024
Avaliação não solicitada
logotipo da Fruugo UAE (AE) - fruugo.ae

Resposta da Fruugo UAE (AE) - fruugo.ae

Hello,

Many thanks for your review.

I'm very sorry to hear you haven't received your order,

A member of our customer care team will be in touch shortly regarding this,

Kind Regardsk,

Avaliado com 1 de um total de 5 estrelas

Bad service, bad after sales service, fake help desk

Bad service , bad after sale service, bad to communicate with them and there is no actual help desk just fake

8 de setembro de 2023
Avaliação não solicitada
logotipo da Fruugo UAE (AE) - fruugo.ae

Resposta da Fruugo UAE (AE) - fruugo.ae

Hello,

Thank you for your review.

I'm sorry to hear you feel this way.

I can confirm a full refund has been issued to you.

A member of the Customer Service Team will be in contact with you shortly to assist further.

Kind regards,

Avaliado com 1 de um total de 5 estrelas

SLOW SHIPPING AND NO INFO ABOUT ORDER

I ordered something on February 3rd and the last update I got was at February 5th!!! It was supposed to come from February 12-February 21st but I still haven’t got anything and when I check the tracking my order is still on info received. I sent an email a week ago and still haven’t got any replies.

22 de fevereiro de 2024
Avaliação não solicitada
logotipo da Fruugo UAE (AE) - fruugo.ae

Resposta da Fruugo UAE (AE) - fruugo.ae

Hello,

Thank you for your review.

I am sorry to hear that you have not received your order and have no further contact regarding this.

A member of the customer service team is looking into this now for you and will be in contact as soon as possible regarding further assistance.

Kind Regards.

Avaliado com 1 de um total de 5 estrelas

Customer service does exist.

I was really irritated by having a parcel lost in transit but a person called Evie contacted me and arranged for a full refund which she effected within 24 hours of hearing of my complaint. Thanks Evie.

20 de fevereiro de 2024
Avaliação não solicitada
logotipo da Fruugo UAE (AE) - fruugo.ae

Resposta da Fruugo UAE (AE) - fruugo.ae

Hello,

Thank you for your review.

We are very sorry to hear this.

A member of our customer care team will be in touch very soon to help.

Kind regards,

Avaliado com 1 de um total de 5 estrelas

Shocking customer service.

I ordered a wedding dress at the beginning of January from tribal sensation pte….still not received on the 18th February, numerous messages to the seller and fruugo have been sent and they said they will look into it weeks ago…. Absolutely shocking customer service and no care, empathy or time with helping the customer….

I’ll never ever recommend fruugo to anyone, if you want to be waiting months, not get replied too and be left disappointed, fruugo is the place to shop 🤮

18 de fevereiro de 2024
Avaliação não solicitada
logotipo da Fruugo UAE (AE) - fruugo.ae

Resposta da Fruugo UAE (AE) - fruugo.ae

Hello

Thank you for your review.

I am sorry to hear this.

A member of our Customer Service team is currently investigating this for you

Please continue to correspond with them for further information

kind regards

Avaliado com 5 de um total de 5 estrelas

We want to know information for our parcel when will deliver to us.

I appreciate you and your team. They are providing food service and very accurate delivery as to time to time.
But one thing I will recommend you to make a new rules of a delivery,
If your staff coming to deliver, please make sure brief to him and he have to inform to deliver person which is client. Because last time your staff was not replying mesgs about I asked them which day you will come today or tomorrow and how long after ? Because we have duty's schedule not all time staying room.
Before they are not replying to client to know estimated time to reach parcel 📦..
Thank you so much
Best regards

13 de fevereiro de 2024
Avaliado com 1 de um total de 5 estrelas

Delivery takes 2+ months

Delivery takes 2+ months. Never again.

12 de fevereiro de 2024
Avaliação não solicitada
logotipo da Fruugo UAE (AE) - fruugo.ae

Resposta da Fruugo UAE (AE) - fruugo.ae

Hello, 

Thankyou for your review. 

A member of our customer care team has contacted you regarding your review. 

Kind Regards,

Avaliado com 1 de um total de 5 estrelas

Do not buy from this site

Do not buy from this site. They doubled my order and overcharged me for shipping. more than the price of the product. there was no confirmation page, as soon as I entered the CC detailed the charged was done.

11 de fevereiro de 2024
Avaliação não solicitada
logotipo da Fruugo UAE (AE) - fruugo.ae

Resposta da Fruugo UAE (AE) - fruugo.ae

Hello,

Many thanks for your review.

I am very sorry to hear this.

I have requested further information via TrustPilot in order to assist you further.

I look forward to hearing from you,

Kind Regards,

Avaliado com 1 de um total de 5 estrelas

Ordered from Dubai

Ordered from Dubai. They make it look on the website as if it is supplied from a local warehouse but in fact it has to come from China. It is been more than a week now and still nothing. Goods should have been here 3 days ago but not even an update on their tracking system. First time and LAST time. AVOID THIS WEBSITE !

9 de fevereiro de 2024
Avaliação não solicitada
logotipo da Fruugo UAE (AE) - fruugo.ae

Resposta da Fruugo UAE (AE) - fruugo.ae

Hello,

Thankyou for your review.

Im so sorry to hear this.

Someone from our customer care team will be in contact
shortly to try and help assist you with this further.

Kind regards,

Avaliado com 1 de um total de 5 estrelas

they charged me 3 times the amount on…

charged me 3 times the amount on checkout, without prior notice ! t and now saying will deliver the product in one month, definitely a fraud be careful and dont waste your time and money

3 de fevereiro de 2024
Avaliação não solicitada
logotipo da Fruugo UAE (AE) - fruugo.ae

Resposta da Fruugo UAE (AE) - fruugo.ae

Hello,

Thank you for your review.

I am very sorry for the confusion.

A member of the customer service team is looking into this now for you and will be in contact as soon as possible regarding further assistance.

Kind Regards.

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