I want to make sure people know that it is completely unfair to send a product that does not match the description and then expect the customer to take care of and pay for the return shipping. Th... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
I want to make sure people know that it is completely unfair to send a product that does not match the description and then expect the customer to take care of and pay for the return shipping. Th... Ver mais
A empresa respondeu
Excellent service from Fruugo! I ordered a replacement hose for my pet dryer, and it arrived just in time. The ordering process was smooth, delivery was quick, and the product was exactly what I nee... Ver mais
Both times I’ve ordered something on Fruugo it was a seamless, super quick process. Trackable shipping that was so quick and drama free. Never had to follow up with anyone at all. I’ve recommended the... Ver mais
I appreciate you and your team. They are providing food service and very accurate delivery as to time to time. But one thing I will recommend you to make a new rules of a delivery, If your staff... Ver mais
Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!
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Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, Reino Unido
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The issue is the delayed delivery as it took around 3 weeks. The seller was very cooperative and responded back to me ASAP when I commented on the delivery. Though the product is great as described and I am so satisfied.
This website is misleading. They mislead customers by showing picture and writing description and sending wrong item. And if we need to return we have to pay return charges that is nonsense!! That return charges are almost same price as item itself. Other option is only providing 10% refund if you keep item, that sucks!! . I had to give custom charges as well on top of that.
I have never seen any e.commerce asking for return parcel on cost of customers and giving freaking just 10% refund only.
2 orders were wrong and items missing. Charging too much for small toy cars and showing wrong info to deceive people. what u see is what u get is not their policy, they dont send you what they show. A BIG NO NO TO THIS FRUGGO . The sellers and this website should be discontinued internationally for taking people's money and not providing free return. This was my child birthday gift which they spoiled.

Resposta da Fruugo UAE (AE) - fruugo.ae
The radio earpieces I received were exactly as ordered, of good quality and are working just fine. They were not particularly expensive items but were, if anything, built a little better than I had expected.
I haven’t received my order within the time frame set and no shipping update was set online. After complaining i got an email from fruugo that someone will get back to me after 72 hours and still got nothing. Very bad experience especially when i needed my order on time. After this review, i was contacted by fruugo customer service agent named Sara and refunded my money. So thanks for that!

Resposta da Fruugo UAE (AE) - fruugo.ae
great and fast.product is very good orignal .thanku fruugo
The order was delayed for 8 days. But the reimbursement was received the next day. Thank you!
Bad service , bad after sale service, bad to communicate with them and there is no actual help desk just fake

Resposta da Fruugo UAE (AE) - fruugo.ae
I ordered something on February 3rd and the last update I got was at February 5th!!! It was supposed to come from February 12-February 21st but I still haven’t got anything and when I check the tracking my order is still on info received. I sent an email a week ago and still haven’t got any replies.

Resposta da Fruugo UAE (AE) - fruugo.ae
I was really irritated by having a parcel lost in transit but a person called Evie contacted me and arranged for a full refund which she effected within 24 hours of hearing of my complaint. Thanks Evie.

Resposta da Fruugo UAE (AE) - fruugo.ae
I ordered a wedding dress at the beginning of January from tribal sensation pte….still not received on the 18th February, numerous messages to the seller and fruugo have been sent and they said they will look into it weeks ago…. Absolutely shocking customer service and no care, empathy or time with helping the customer….
I’ll never ever recommend fruugo to anyone, if you want to be waiting months, not get replied too and be left disappointed, fruugo is the place to shop 🤮

Resposta da Fruugo UAE (AE) - fruugo.ae
The product thats i ordered from fruugo changed my life and helped me to quit smoking
I appreciate you and your team. They are providing food service and very accurate delivery as to time to time.
But one thing I will recommend you to make a new rules of a delivery,
If your staff coming to deliver, please make sure brief to him and he have to inform to deliver person which is client. Because last time your staff was not replying mesgs about I asked them which day you will come today or tomorrow and how long after ? Because we have duty's schedule not all time staying room.
Before they are not replying to client to know estimated time to reach parcel 📦..
Thank you so much
Best regards
Delivery takes 2+ months. Never again.

Resposta da Fruugo UAE (AE) - fruugo.ae
Do not buy from this site. They doubled my order and overcharged me for shipping. more than the price of the product. there was no confirmation page, as soon as I entered the CC detailed the charged was done.

Resposta da Fruugo UAE (AE) - fruugo.ae
Ordered from Dubai. They make it look on the website as if it is supplied from a local warehouse but in fact it has to come from China. It is been more than a week now and still nothing. Goods should have been here 3 days ago but not even an update on their tracking system. First time and LAST time. AVOID THIS WEBSITE !

Resposta da Fruugo UAE (AE) - fruugo.ae
Product was hard to find elsewhere
charged me 3 times the amount on checkout, without prior notice ! t and now saying will deliver the product in one month, definitely a fraud be careful and dont waste your time and money

Resposta da Fruugo UAE (AE) - fruugo.ae
I ordered some ted baker shoes. Items arrived as stated. I was kept updated of progress. Will recommend
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