Funerals With Grace Avaliações 288

My uncle knew he was dying and chose with grace especially as it was important to him to that matters were taken care of and paid for prior to his death. He sadly passed away last weekend. I have called them three times this week, each time its answered by an overflow call service who can only take my details and ask for someone to call back. I've left my details 3 times - no call back, I'm told they are busy.

The plan states that collection will take place within 24 hours, were very upset that 6 days later he's still in the hospital morgue with no idea of what's happening next. Its making us more upset to see the wonderful reviews and treatment others have received, as this is what our loved one expected for himself and us when he took out and paid for his plan - not silence

What a lovely company to work with. With resent passing of mum we felt lost not knowing what to do. We visited a funeral home and felt dismissed! Then we found funerals with Grace, their care was second to none! Very sympathetic and knowledgeable guiding us through every stage. From the beginning to the very end they treated us and mum with total respect.
Not the traditional way but very much how we wanted it and giving my mum a wonderful send off

Funerals with Grace were a god send. From the night they came to do the emergency collection of my dearly departed Mum Maria, up until the end of her service, they were EXCELLENT. The whole service that this company provide from the first phone call to the very end is just so professional yet sympathetic. The price plans they offer are really very reasonable and include a lot more than the so called “cheapest” plans out there that have so so many hidden costs yet include hardly nothing.
Every staff member I spoke to were so kind and patient with me which helped me in the fog of my grief so much. When I had trouble making decisions or delaying sending through important info for the funeral, they were all understanding and helpful, SO HELPFUL. Lisa was my funeral planner and she was so lovely and again, so patient with me. At times my anxiety got the best of me and I feel I bombarded her with emails filled with questions yet she still always replied with sympathy and patience.
My Mums officiant was Maria Tucker and my goodness what a lovely lovely lady she is. She is kind, understanding, co-operative and supportive. She went above and beyond and was always available even when I feel working hours should have been well and truly over. Maria’s beautiful contributions to my Mums Eulogy and the rest of the service were so beautifully said and said in such a way that was gentle yet powerful. Perfect for my Mum. I couldn’t have asked for a better and more well suited Officiant to do my Mums service. She carried it with such love and care. I will forever be grateful to her for this.
James Ford was the funeral director we were assigned from ‘Kerr Family Funerals’ (who work alongside Funerals with Grace) to collect my Mum on the night she passed and he was so respectful, professional and understanding. Also I must mention that James, the hearse driver and the coffin bearers were so brilliant on the day of the funeral. We had A few minor setbacks and delays but they helped guide us and prompt us so we knew what to do. They were, again,very professional, kind and understanding.
I honestly cannot recommend these companies enough and even though they are two separate companies, they work seamlessly together and there were no mis-communications or mistakes at all. I do not think I could have found better people to be responsible for my Mum.
Thank you to all who were involved in my Mum’s funeral. James, Lisa and Maria, you are amazing!

The lady I spoke to was lola mae who was polite and respectful.

Lola Mae was lovely not pushy at all, explained everything i needed to know.

Arranged and paid for a direct cremation plan for myself, so that my family don't have to. Everything was straightforward, exactly what I wanted. Lola-Mae was very informative, professional and helpful. Such a weight off my mind, great value too.

Very easy transaction very helpful and polite service. Competative price.

I recieved good customer service. Everyone I spoke to was polite and efficient and very helpful

Critical in this process is speed and communication. Both were spot on. Charlotte was great.

I found the first contact with Lisa very professional. Although this was my sisters wishes and as a family we respect that, please be mindful that if you wish to go to the crematorium you are given a time as i was for 7.50 we were standing at the crematorium doors for 7.25 to be told my sister had been brought in early, There was a list of times on a plaque and Funeral Market was listed for 7.50 I personally found this very sad I would have liked to have had the opportunity to see her go through the doors and believe going forward you should inform your clients of the window of arriving and that the time is not accurate as obviously it isn’t, regards, Sally

Funerals with Grace are the only company who didn't hound me with phone calls. When I started researching companies I requested to be contacted by email, this is the only company who did exactly as requested. Lola-Mae was extremely helpful answering all my numerous questions and emails. Finally decided this was the company I was happy with and arranged my funeral plan. Highly recommend and very compassionate. I can't comment on after service as I'm still here and not planning on going anywhere yet!

Bought 2 plans 1 for me and 1 for my partner, spoke to Luke who was very helpful and explained everything, buying the plans was very easy, hopefully when the time comes that we need to use the plans that will be easy too.

Really kind and considerate people to help with my plan made me feel comfortable and assured thank you 🙏

warm altruistic service with great communications
highly recommended !!

Excellent service, very friendly Staff highly recommended

Lola was very helpful and understanding so nice to be able to talk to someone and they understand

The lady I spoke with was very helpful polite and a joy to talk to would highly recommend

The process from start to finish setting up a pre paid funeral plan was so easy and straight forward and the lady Becky who set it up for me was so lovely and helpful.i will definitely recommend to all my family and friends.

I don’t normally write reviews but feel the need to let people know how amazing you have been. I arranged the plan on the telephone for my father, and sadly he passed away an hour later!!! The process was so easy and the staff amazing! Kept me updated from the offset, with kindness and efficiency. Thank you so very much for all your help at this sad time .