Apenas 1 tentativa de entrega FEDEX
Apenas 1 tentativa de entrega FEDEX
Foi feita apenas 1 tentativa de entrega pela empresa FEDEX, com isso minha compra esta voltando pra vocês, tentei entrar em contato diversas vezes com a FEDEX e não obtive nenhum retorno. Com isso perdi 1 peça que queria muito, infelizmente não sei se farei a compra novamente.
Resposta da Furlan Marri
Hello Jose,
Thank you for your feedback. We are sorry to hear about this situation.
After reviewing the shipment history, we can see that the package remained at a FEDEX facility for nearly two weeks awaiting either pickup or the arrangement of a new delivery attempt. During this period, FEDEX was expected to contact you to organize one of these options before the package was returned to us.
Unfortunately, the management of delivery attempts and communication with recipients is handled directly by the carrier and is outside of our control.
We completely understand your disappointment, especially as this was a piece you were really looking forward to receiving. Should you decide to place another order in the future, please do not hesitate to contact us. We will be happy to assist you and provide any support we can to help ensure a smooth delivery experience.
Kind regards,
The Furlan Marri Team