Had a bit of a nightmare after resetting our router and lost internet completely. Spent hours trying to sort it ourselves with no luck. Spoke to Liam at Fusion Fibre and he was really helpful and... Ver mais
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Veja o que dizem as avaliações
I've been a Fusion customer since they were known as Factco in 2023. Back then they were awesome. Now. I wouldn't bother with them anymore as a new customer. I've put in a request to leave... Ver mais
Just had a fibre to the premises connection in Hedley, rural Northumberland. Installation team completed within an hour. Very helpful and not thrown by a different router being requested. Internet sp... Ver mais
A empresa respondeu
Exceptional service from Stephanie in setting up our contract and all related administration then from Liam who installed the fibre system and then, again, from (the other) Liam in Support who could n... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We’re Fusion Fibre Group, an internet service provider on a mission to deliver some of the fastest and most reliable broadband the UK has to offer. We specialise in providing ultrafast broadband to homes and businesses across the UK, with a goal to future-proof both rural and urban communities through high-speed, full fibre connectivity. As demand increases for seamless online experiences, from streaming and remote working to gaming and smart home technology, we believe no one should be left behind. That is why our fibre-to-the-premises (FTTP) network is designed for long-term performance, delivering stable, high-bandwidth broadband that supports the connected lifestyles of today and tomorrow. Let Fusion Fibre Group switch your broadband into the future. Check our website to see if our ultrafast full fibre network is available in your area.
Informações de contato
19-21 Great Tower Street,, EC3R 5AR, London, Reino Unido
- 0333 305 7560
- hello@fusionfibregroup.co.uk
- fusionfibregroup.co.uk
4,1
Muito Bom
658 avaliações
Respondeu a 62% das avaliações negativas
Normalmente responde dentro de 48 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Liam
Liam who i spoken to today was a great help. Very patient and friendly.
25 de setembro de 2025
Avaliação não solicitada
Resposta da Fusion Fibre Group
Hi Sarah,
Thank you for taking the time to review! We are so pleased to hear that Liam was patient, friendly, and such a great help. We will be sure to share your positive feedback with him.
If you ever need anything else, we’re always here to help.
Thanks again,
Fusion Fibre Group
Five Star Customer Service
We have recently become new customers of the Fusion Fibre Group for the supply of our broadband.
We were having problems with the wi-fi reception not being too good in certain areas of our new bungalow so I rang the team. My call was answered really promptly many a team member called Megan. Megan was really helpful. She's very professional and patient. It was a pleasure speaking to someone who is experienced, knowledgeable and patient. It was so nice to speak to someone who actually took the time to listen carefully to what I was saying and then assured me that this was something she would definitely sort out. Having recently moved house we’ve encountered many problems speaking with other utility companies. Not this one though! Megan sorted our problem immediately and has kept in touch with us every step of the way! Excellent customer service 😊
8 de setembro de 2025
Avaliação não solicitada
Resposta da Fusion Fibre Group
Hi Christine,
Thank you so much for your 5-star review! We are delighted to hear that Megan resolved your Wi-Fi issue promptly and with such professionalism, patience and care. It is great to know she listened carefully, kept in touch, and made the whole experience a positive one, especially after the challenges you have had with other utility companies.
We will be sure to share your feedback with Megan, and we are so pleased to have you as a new customer. If you ever need anything else, we are always here to help.
Thanks again,
Fusion Fibre Group
Absolute pleasure speaking with liam he…
Absolute pleasure speaking with liam he was very calm and understanding and an absolute pleasure to speak with.
22 de setembro de 2025
Avaliação não solicitada
Resposta da Fusion Fibre Group
Hi Kenny,
Thank you for the wonderful review! We are delighted to hear Liam was calm, understanding, and such a pleasure to speak with. We will be sure to share your positive feedback with him.
If you ever need anything else, we’re always here to help.
Thanks again,
Fusion Fibre Group
Had a bit of a problem setting up but…
Had a bit of a problem setting up but landed lucky that Megan answered the phone when I called for help, within 5 minutes she had me connected to the internet.
Thanks Megan
22 de setembro de 2025
Avaliação não solicitada
Resposta da Fusion Fibre Group
Hi William,
Thank you for the great review! We are so pleased to hear Megan was able to get you connected so quickly and make the setup easy. We will be sure to share your positive feedback with her.
If you ever need anything else, we’re always here to help.
Thanks again,
Fusion Fibre Group
Very disappointing experience
I checked availability and prices for my address. Rang them, they took my details over the phone and never got back to me. So after a week I rang again provided details again and after another week they rang me back confirming that my address can get 900 for £39.99 with £3 rise every April. As I was moving to this address I told them I will ring when I'll get the moving date. A week later I rang that I am ready to sign the contract as I'm moving in next week, just to find out they now want £46.54 a month and that they can't match the price they promised last week. Very, very disappointing and I will have to go to one of their competitors.
18 de setembro de 2025
Avaliação não solicitada
Resposta da Fusion Fibre Group
Hello,
Thank you for taking the time to share your feedback. We are very sorry for the frustration caused by the price change you experienced. After reviewing your quotes, we can confirm there were 13 days between them, during which our suppliers increased their costs. This meant we had to adjust our pricing across all products, in line with standard industry practice, and it was the first change to our sales pricing in around six months.
As with other major internet providers, the standard prices quoted on our website can change, and any promotional offers can be withdrawn at any time. As an order was not placed with your first quote, we were unable to hold that price in our system once the new prices were uploaded. We completely understand how disappointing it is to see a higher price than first quoted.
If you would like to get back in touch, our team will be happy to check the latest promotions and find the best deal available for you. Please call us on 0333 305 7560 (Option 1) and we’ll make sure your enquiry is prioritised.
Kind regards,
Fusion Fibre Group
Having waited patiently over the past…
Having waited patiently over the past years, once it became available I jumped for the full fibre experience with a fantastic deal and full maximum speed. Yes of course, FF had teething problems but they are now a thing of the past as the system settles down nicely. It is a brilliantly fast service. We've now had it in Stocksfield since 28th OCT 2024. Remember that the copper wire of BT and the like will be finally disconnected in January 2027 when everyone will be forced to change so now is a good time whilst connection is FREE, offering first year free if you are in contract with someone else and thereafter very good rates. I highly recommend taking a connection soon whilst the good deals exist.
18 de setembro de 2025
Avaliação não solicitada
Resposta da Fusion Fibre Group
Hi Michael,
Thank you so much for your 5-star review and for sharing your experience. We are delighted to hear you are enjoying the speed and reliability of your full fibre service in Stocksfield.
If you ever need anything, we’re always here to help.
Thanks again,
Fusion Fibre Group
Internet is shocking shit gaming speeds…
Internet is shocking shit gaming speeds can’t even run Roblox it’s terrible wouldn’t reccomend
13 de setembro de 2025
Avaliação não solicitada
Resposta da Fusion Fibre Group
Hello,
We are very sorry to hear about the issues you have had with your connection, especially with gaming speeds. That is certainly not the experience we want our customers to have.
Our customer support team will be happy to investigate further and see what can be done to improve your service. Sometimes problems like this can be linked to Wi-Fi setup or specific equipment, and our team can work with you to get everything running as it should.
Please visit www.fusionfibregroup.co.uk/contact-us or call us on 0333 305 7560 and tap Option 4 for technical support. We would love the chance to put this right for you.
Kind regards,
Fusion Fibre Group
Liam was very helpful and solved my…
Liam was very helpful and solved my query quickly
10 de setembro de 2025
Avaliação não solicitada
Resposta da Fusion Fibre Group
Hi there,
Thank you for the great review! We are so pleased to hear Liam was helpful and able to solve your query quickly. We will be sure to share your feedback with him.
If you ever need anything else, we’re always here to help.
Thanks again,
Fusion Fibre Group
Struggled to set my Wi-Fi up rang…
Struggled to set my Wi-Fi up rang fusion spoke with a girl named Megan absolutely fantastic service provided with support talked me through set up process really good felt comfortable just brilliant thank you Megan
10 de setembro de 2025
Avaliação não solicitada
Resposta da Fusion Fibre Group
Hi Samantha,
Thank you for the brilliant review! We are so pleased to hear Megan was able to guide you through the setup process and make everything clear and comfortable. We will be sure to share your positive feedback with her.
If you ever need anything else, we’re always here to help.
Thanks again,
Fusion Fibre Group
Service Delay and Lack of Response
I ordered their installation in July, but they didn’t complete the setup. Even in September, the setup was still not completed. Whenever we called them, they said they had created a ticket and would contact us, but they never did. I always had to keep calling them for updates, and their team was really pathetic at responding.
6 de setembro de 2025
Avaliação não solicitada
Resposta da Fusion Fibre Group
Hello,
We’re very sorry to hear about your experience and the delays you faced with your installation. We understand how frustrating it must have been to wait and to feel you weren’t receiving the updates you deserved. We’re actively improving our internal systems to help prevent situations like this in the future.
If you decide to try our service again, we’re confident the improvements we’ve put in place will provide a much smoother and more reliable experience. We truly value your feedback and hope we have the chance to make things right.
Kind regards,
Fusion Fibre Group
The call handler was fantastic she…
The call handler was fantastic she dealt with my issue professionally and with care giving fantastic customer service great work thank you
4 de setembro de 2025
Avaliação não solicitada
Resposta da Fusion Fibre Group
Hi Gary,
Thank you for the great review! We’re so pleased to hear our team resolved your issue with professionalism and care. It’s wonderful to know you received such fantastic customer service, and we’ll be sure to share your feedback with the team.
If you ever need anything else, we’re always here to help.
Thanks again,
Fusion Fibre Group
This is amazing company
This is amazing company. They always go above and beyond especially tonight. I have health issues and needed a lot of time. The agent was patient and calm and went at my snails pace to get me up and running again.
They always answer. There always helpful and polite and efficient. An A Star company.
3 de setembro de 2025
Avaliação não solicitada
Resposta da Fusion Fibre Group
Hi Lisa,
Thank you for such a wonderful review! We’re delighted our team could give you the time and support you needed to get everything back up and running. It’s also great to hear that you have consistently found us helpful, polite and efficient. We’ll be sure to share your kind feedback with the team.
If you ever need help again, we’re always just a call away.
Thanks again,
Fusion Fibre Group
Why the 5*
What made my experience worth the 5 stars? Well as most of us do we dread having to call up any form of customer services it’s generally more frustrating than necessary! But the lady I spoken with (forgot her name) was really helpful sorted my issue/ query within 10mins or so.. and was patient with me which is a first as I’m normally already frustrated prior to calling any one 😂
28 de agosto de 2025
Avaliação não solicitada
Resposta da Fusion Fibre Group
Hi Nicola,
Thank you for the fantastic 5-star review! We completely understand how frustrating it can feel to call customer service, so we’re delighted to hear our advisor was able to resolve your query quickly and with patience. We’ll make sure your feedback is shared with the team.
If you ever need anything else, we’re always here to help.
Thanks again,
Fusion Fibre Group
Liam and Tegan was very attentive…
Liam and Tegan was very attentive ensuring I understood the full process and continue to check up upon me. Great service and insured that the issue was fully understood.
20 de agosto de 2025
Avaliação não solicitada
Resposta da Fusion Fibre Group
Hi Lucy,
Thank you for the wonderful review! We are so pleased to hear that Liam and Tegan were attentive, kept you updated throughout the process, and made sure everything was clearly explained.
If you ever need anything else, we are always here to help.
Thanks again,
Fusion Fibre Group
Thank you Liam! :)
Thank you Liam- liam was so helpful!! I couldn’t get access to WiFi in my new apartment and he got it sorted as quick as he could and it’s all done now. He was super friendly and explained everything clearly for me and had a lot of patience waiting for my app to install! Thanks again for excellent customer service.
19 de agosto de 2025
Avaliação não solicitada
Resposta da Fusion Fibre Group
Hi Ben,
Thank you for the fantastic review! We are so pleased to hear Liam was friendly, patient, and able to get the Wi-Fi up and running quickly in your new apartment. We will be sure to share your positive feedback with him.
If you ever need anything else, we’re always here to help.
Thanks again,
Fusion Fibre Group
Problem resolved but not immediately
I had a problem and after contacting support was told I would be contacted the following day. I was contacted but it was three days later, however, the lady was attentive, understanding and helped me resolve the issue within 20 minutes.
On the whole I am happy with the service and have recommended them to friends and family.
18 de agosto de 2025
Avaliação não solicitada
Resposta da Fusion Fibre Group
Hi there,
Thank you for taking the time to leave a review. We are sorry to hear there was a delay in getting back to you, but we are pleased our advisor was attentive and able to resolve the issue quickly once you were in touch.
It is great to know that overall you are happy with our service and have recommended us to friends and family. If you ever need further support, we are always here to help.
Thanks again,
Fusion Fibre Group
The lady I spoke to was very patient…
The lady I spoke to was very patient with me and gave me clear instructions to enable my new broadband to be connected. Thank you
15 de agosto de 2025
Avaliação não solicitada
Resposta da Fusion Fibre Group
Hi Martin,
Thank you for the great review! We’re so pleased to hear our advisor was patient and able to guide you clearly through getting your new full fibre broadband connected. We’ll be sure to share your positive feedback with the team.
If you ever need anything else, we’re always here to help.
Thanks again,
Fusion Fibre Group
Resposta da Fusion Fibre Group
Hi Mrs J Bailey,
Thank you so much for your kind review! We are so pleased to hear you found our team helpful. If you ever need anything else, we’re always here to assist.
Thanks again,
Fusion Fibre Group
Extremely helpful
Extremely helpful, very polite. Took my through each step perfectly
11 de agosto de 2025
Avaliação não solicitada
Resposta da Fusion Fibre Group
Hi Shanta,
Thank you for the great review! We are delighted to hear our team was extremely helpful and polite, and that we could guide you through each step perfectly. We will share your kind feedback with the team.
If you need anything else, we’re always here to help.
Thanks again,
Fusion Fibre Group
Tiegan Was excellent in providing…
Tiegan Was excellent in providing support and had great patience in the whole few telephone conversations. She get a A * from me and well done 👏🏼
8 de agosto de 2025
Avaliação não solicitada
Resposta da Fusion Fibre Group
Hi there,
Thank you for the fantastic review! We’re so pleased to hear that Tiegan provided excellent support and showed such great patience during your calls. We’ll be sure to share your A* feedback with her.
If you ever need anything else, we’re always here to help.
Thanks again,
Fusion Fibre Group
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