Following a loss of internet connection, I phoned Fusion Fibre and spoke with a lady, Megan, at support. She was really helpful and guided me through the process of re-establishing internet access. Sh... Ver mais

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Megan was amazing and very helpful to speak too she made me feel very comfortable in what I was trying to do in order to set up my WiFi as I was having struggles with it. Thank you so much!!!
Had a bit of a nightmare after resetting our router and lost internet completely. Spent hours trying to sort it ourselves with no luck. Spoke to Liam at Fusion Fibre and he was really helpful and... Ver mais
Waited a month despite my husband being vulnerable with ICD for engineers to come out and fix an issue apparently created by the company's previous installers not securing the wiring correctly and wit... Ver mais
Detalhes da empresa
Escrito pela empresa
We’re Fusion Fibre Group, an internet service provider on a mission to deliver some of the fastest and most reliable broadband the UK has to offer. We specialise in providing ultrafast broadband to homes and businesses across the UK, with a goal to future-proof both rural and urban communities through high-speed, full fibre connectivity. As demand increases for seamless online experiences, from streaming and remote working to gaming and smart home technology, we believe no one should be left behind. That is why our fibre-to-the-premises (FTTP) network is designed for long-term performance, delivering stable, high-bandwidth broadband that supports the connected lifestyles of today and tomorrow. Let Fusion Fibre Group switch your broadband into the future. Check our website to see if our ultrafast full fibre network is available in your area.
Informações de contato
19-21 Great Tower Street,, EC3R 5AR, London, Reino Unido
- 0333 305 7560
- hello@fusionfibregroup.co.uk
- fusionfibregroup.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 52% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Nathan was very helpful got me online…
Nathan was very helpful got me online super quick thankyou

Resposta da Fusion Fibre Group
Nathan was lovely
Nathan was lovely, explained everything brilliantly and was patient. Query resolved and very fast

Resposta da Fusion Fibre Group
Just had fusion fibre installed this…
Just had fusion fibre installed this morning by Harry, couldn't of asked for a better installer. Very polite guy no fuss straight in and out very quick installation. Would highly recommend anyone getting fusion fibre to ask for Harry to do the installation.

Resposta da Fusion Fibre Group
First Class Customer Support
We had an issue getting a personalised voice mail on our Yealink phone. Liam patiently listened to our issues and explained what he would do to resolve the issue.When the fix did not work he tried another tack and copied the voice recording I had made into the system. He was kind, friendly and helpful and inspired confidence at each stage. He deserves a huge thank you for his tenacity and ability to get the problem sorted.THANK YOU LIAM.

Resposta da Fusion Fibre Group
Liam was excellent!
Liam was great. He talked me clearly through each step of the set up and knew the fix for the issues we had along the way.
He made sure to answer all of my questions and checked the connection of the line too. Overall I was very happy with the service and Liam was a great face for the company. Thanks Liam.

Resposta da Fusion Fibre Group
Prompt and friendly response
Prompt and friendly response. Problem solved directly.

Resposta da Fusion Fibre Group
Quick and easy.
We have recently had Fusion Fibre installed. From the beginning, Kevin Jewitt was very honest and helpful. The installation was quick and all the work was done to a very high standard. We are very pleased with the whole process and fully recommend Fusion Fibre.
Ian W. Stocksfield.

Resposta da Fusion Fibre Group
Got me connected straight away
Got me connected straight away, the verbal instruction was clear and straight forward.

Resposta da Fusion Fibre Group
Spoke to Liam who was excellent
Spoke to Liam who was excellent - really helpful and resolved my issue quickly.

Resposta da Fusion Fibre Group
My best Fusion experience by a mile!
Liam contacted me about the fact that my VIOP phone had not arrived even though the cable had been installed over a month ago.
Liam was excellent. He dealt with my concerns and explained precisely what he would do to correct the problem.
I have just received the phone I.e. less than 24hrs after our conversation. That's brilliant service - the best experience I've had in my dealings with Fusion!
Now I'm waiting for Liam to ring, as he promised, to talk me through the installation process.
As I was writing this he rang! Our VOIP phone is now installed and working perfectly.
Liam was patient, clear and obviously knew exactly what he was doing (and getting me to do). Many thanks for the work you've done. 5 STARS!! Thoroughly deserved. Geoff Walker.

Resposta da Fusion Fibre Group
Cancelled broadband due to moving out.
Very simple process. One phonecall, no fees, very helpful.

Resposta da Fusion Fibre Group
Over charging me double the price they…
Over charging me double the price they offered me
Very helpful great customer service and…
Very helpful great customer service and able to keep original number everything completed quickly would highly recommend

Resposta da Fusion Fibre Group
They haven't even told me that my…
They haven't even told me that my payment is overdue or took my bank account details so what do I do
Fusion Fiber in Rothbury
I can recommend this company
Kevin arranged the fitting and the two men did a quick and very tidy job.
They connected all my WiFi appliances for me which was a great help as my sight is poor.
The monthly fee too is very good.
One happy customer!!

Resposta da Fusion Fibre Group
Thank you
Needed help with a bill, spoke to the a few people in customer service, who was very helpful and passed through to billing where I was helped seeing up my direct debit

Resposta da Fusion Fibre Group
Liam was great
Liam was great, helped me without an issue, was polite and fun, 5 stars for him as an agent and for the help received! Cheers Liam

Resposta da Fusion Fibre Group
So friendly and sure that I could be…
So friendly and sure that I could be helped

Resposta da Fusion Fibre Group
I couldn't get my Internet connection…
I couldn't get my Internet connection no matter what I tried so I rang up and was talked through what to do and was up and running in less than 5 minutes very happy with the service

Resposta da Fusion Fibre Group
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.