Banner for Fusion Fibre Group

Fusion Fibre Group Avaliações 

666
O TrustScore é 4 de um total de 5

4,1

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Following a loss of internet connection, I phoned Fusion Fibre and spoke with a lady, Megan, at support. She was really helpful and guided me through the process of re-establishing internet access. Sh... Ver mais

Avaliado com 5 de um total de 5 estrelas

Megan was amazing and very helpful to speak too she made me feel very comfortable in what I was trying to do in order to set up my WiFi as I was having struggles with it. Thank you so much!!!

Avaliado com 5 de um total de 5 estrelas

Had a bit of a nightmare after resetting our router and lost internet completely. Spent hours trying to sort it ourselves with no luck. Spoke to Liam at Fusion Fibre and he was really helpful and... Ver mais

Avaliado com 1 de um total de 5 estrelas

Waited a month despite my husband being vulnerable with ICD for engineers to come out and fix an issue apparently created by the company's previous installers not securing the wiring correctly and wit... Ver mais

Detalhes da empresa

  1. Empresa de telecomunicação
  2. Provedor de serviços de internet
  3. Serviço de telefone e internet

Escrito pela empresa

We’re Fusion Fibre Group, an internet service provider on a mission to deliver some of the fastest and most reliable broadband the UK has to offer. We specialise in providing ultrafast broadband to homes and businesses across the UK, with a goal to future-proof both rural and urban communities through high-speed, full fibre connectivity. As demand increases for seamless online experiences, from streaming and remote working to gaming and smart home technology, we believe no one should be left behind. That is why our fibre-to-the-premises (FTTP) network is designed for long-term performance, delivering stable, high-bandwidth broadband that supports the connected lifestyles of today and tomorrow. Let Fusion Fibre Group switch your broadband into the future. Check our website to see if our ultrafast full fibre network is available in your area.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

666 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 52% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(666)

91 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Nathan was very helpful got me online…

Nathan was very helpful got me online super quick thankyou

15 de julho de 2025
Avaliação não solicitada
logotipo da Fusion Fibre Group

Resposta da Fusion Fibre Group

Hi Nicole,

Thank you so much for the 5-star review! We're thrilled to hear that Nathan got you online so quickly. We'll be sure to pass on your lovely feedback.

If you ever need anything else, don’t hesitate to reach out, we’re always here to help!

Thanks again,
Fusion Fibre Group

Avaliado com 5 de um total de 5 estrelas

Nathan was lovely

Nathan was lovely, explained everything brilliantly and was patient. Query resolved and very fast

8 de julho de 2025
Avaliação não solicitada
logotipo da Fusion Fibre Group

Resposta da Fusion Fibre Group

Hi Daynah,

Thank you so much for your review! We're really glad to hear that Nathan explained everything clearly and resolved your query so quickly. We’ll be sure to pass along your kind feedback.

Welcome aboard, and if you ever need anything, we’re here to help!

Thanks,
Fusion Fibre Group

Avaliado com 5 de um total de 5 estrelas

Just had fusion fibre installed this…

Just had fusion fibre installed this morning by Harry, couldn't of asked for a better installer. Very polite guy no fuss straight in and out very quick installation. Would highly recommend anyone getting fusion fibre to ask for Harry to do the installation.

1 de julho de 2025
Avaliação não solicitada
logotipo da Fusion Fibre Group

Resposta da Fusion Fibre Group

Hi Lee,

Thank you so much for the 5-star review! We're delighted to hear your installation went smoothly and that Harry left such a great impression. We’ll be sure to share your kind feedback with him.

Thanks again for the recommendation, and welcome to Fusion Fibre Group!

Thanks,
Fusion Fibre Group

Avaliado com 5 de um total de 5 estrelas

First Class Customer Support

We had an issue getting a personalised voice mail on our Yealink phone. Liam patiently listened to our issues and explained what he would do to resolve the issue.When the fix did not work he tried another tack and copied the voice recording I had made into the system. He was kind, friendly and helpful and inspired confidence at each stage. He deserves a huge thank you for his tenacity and ability to get the problem sorted.THANK YOU LIAM.

26 de junho de 2025
Avaliação não solicitada
logotipo da Fusion Fibre Group

Resposta da Fusion Fibre Group

Hi Dalgy,

Thank you for your fantastic review! We’re so pleased to hear you had a great experience with our team. We’ll be sure to pass your positive feedback on to Liam.

Thanks again!
Fusion Fibre Group

Avaliado com 5 de um total de 5 estrelas

Liam was excellent!

Liam was great. He talked me clearly through each step of the set up and knew the fix for the issues we had along the way.

He made sure to answer all of my questions and checked the connection of the line too. Overall I was very happy with the service and Liam was a great face for the company. Thanks Liam.

27 de junho de 2025
Avaliação não solicitada
logotipo da Fusion Fibre Group

Resposta da Fusion Fibre Group

Hi Louis,

Thank you so much for taking the time to leave a review! We will be sure to share your kind words with Liam.

Thanks again!
Fusion Fibre Group

Avaliado com 5 de um total de 5 estrelas

Prompt and friendly response

Prompt and friendly response. Problem solved directly.

25 de junho de 2025
Avaliação não solicitada
logotipo da Fusion Fibre Group

Resposta da Fusion Fibre Group

Hi Martyn,

Thank you so much for the 5-star review! We’re thrilled to hear you had a great experience, it means a lot to us.

If there is ever anything else we can do for you, we’re always here to help.

Thanks again,
Fusion Fibre Group

Avaliado com 5 de um total de 5 estrelas

Quick and easy.

We have recently had Fusion Fibre installed. From the beginning, Kevin Jewitt was very honest and helpful. The installation was quick and all the work was done to a very high standard. We are very pleased with the whole process and fully recommend Fusion Fibre.
Ian W. Stocksfield.

20 de junho de 2025
Avaliação não solicitada
logotipo da Fusion Fibre Group

Resposta da Fusion Fibre Group

Hi Ian, thanks for the fantastic feedback! Will let Kevin know you left this great review!

Avaliado com 5 de um total de 5 estrelas

Got me connected straight away

Got me connected straight away, the verbal instruction was clear and straight forward.

19 de junho de 2025
Avaliação não solicitada
logotipo da Fusion Fibre Group

Resposta da Fusion Fibre Group

Hi Philip - great feedback, thanks for leaving us a review!

Avaliado com 5 de um total de 5 estrelas

Spoke to Liam who was excellent

Spoke to Liam who was excellent - really helpful and resolved my issue quickly.

19 de junho de 2025
Avaliação não solicitada
logotipo da Fusion Fibre Group

Resposta da Fusion Fibre Group

Hi Martin - thanks for the kind words about Liam, we'll pass this on for you!

Avaliado com 5 de um total de 5 estrelas

My best Fusion experience by a mile!

Liam contacted me about the fact that my VIOP phone had not arrived even though the cable had been installed over a month ago.
Liam was excellent. He dealt with my concerns and explained precisely what he would do to correct the problem.
I have just received the phone I.e. less than 24hrs after our conversation. That's brilliant service - the best experience I've had in my dealings with Fusion!
Now I'm waiting for Liam to ring, as he promised, to talk me through the installation process.
As I was writing this he rang! Our VOIP phone is now installed and working perfectly.
Liam was patient, clear and obviously knew exactly what he was doing (and getting me to do). Many thanks for the work you've done. 5 STARS!! Thoroughly deserved. Geoff Walker.

17 de junho de 2025
Avaliação não solicitada
logotipo da Fusion Fibre Group

Resposta da Fusion Fibre Group

Hi Geoffrey - thanks for the 5-star review. We'll pass this feedback on to Liam, thanks so much!

Avaliado com 5 de um total de 5 estrelas

Very helpful great customer service and…

Very helpful great customer service and able to keep original number everything completed quickly would highly recommend

6 de junho de 2025
Avaliação não solicitada
logotipo da Fusion Fibre Group

Resposta da Fusion Fibre Group

Hi Julie, thanks for your review! Have a great day!

Avaliado com 5 de um total de 5 estrelas

Fusion Fiber in Rothbury

I can recommend this company
Kevin arranged the fitting and the two men did a quick and very tidy job.
They connected all my WiFi appliances for me which was a great help as my sight is poor.
The monthly fee too is very good.
One happy customer!!

4 de junho de 2025
Avaliação não solicitada
logotipo da Fusion Fibre Group

Resposta da Fusion Fibre Group

Thanks for the review, Catherine! I'll pass that feedback on to the team for you. Glad we could be of help!

Avaliado com 5 de um total de 5 estrelas

Thank you

Needed help with a bill, spoke to the a few people in customer service, who was very helpful and passed through to billing where I was helped seeing up my direct debit

29 de maio de 2025
Avaliação não solicitada
logotipo da Fusion Fibre Group

Resposta da Fusion Fibre Group

Thanks for the review! Glad to hear we could be of help!

Avaliado com 5 de um total de 5 estrelas

Liam was great

Liam was great, helped me without an issue, was polite and fun, 5 stars for him as an agent and for the help received! Cheers Liam

31 de maio de 2025
Avaliação não solicitada
logotipo da Fusion Fibre Group

Resposta da Fusion Fibre Group

Hi Kerry, thanks for leaving us this great feedback!

Avaliado com 5 de um total de 5 estrelas

I couldn't get my Internet connection…

I couldn't get my Internet connection no matter what I tried so I rang up and was talked through what to do and was up and running in less than 5 minutes very happy with the service

28 de maio de 2025
Avaliação não solicitada
logotipo da Fusion Fibre Group

Resposta da Fusion Fibre Group

Hi, thanks for the review! Glad you're super speedy WiFi is up and running!

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais