Futelle Avaliações

•

3,4

Loja de moda feminina

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Detalhes da empresa

Loja de moda feminina

Escrito pela empresa

Venture Into FUTELLE Say goodbye to all limits, and curate the perfect wardrobe of high-quality, fashionable clothing representing your unique style.

Informações de contato

China
futelle.com

3,4

Bom

12 avaliações

5 estrelas

4 estrelas

3 estrelas

2 estrelas

1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

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Todas as avaliações

(12)

12 avaliações nos últimos 12 meses

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Nós verificamos as avaliações

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Há 2 dias

Futelle (futelle.com) is widely flagged…

Futelle (futelle.com) is widely flagged as a deceptive online clothing store. Multiple buyers report receiving low-quality, cheap imitations instead of the high-quality items pictured on their site, along with unresponsive customer service, missing orders, and major difficulties getting refunds.

16 de julho de 2026

Avaliação não solicitada

Resposta da Futelle

Atualizado há 2 dias

Hi Juniper,

we are sorry to hear about your negative experience. I would be happy to investigate and resolve this matter for you! Could you please provide your order number so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.

Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.

Há 3 dias

Overall I am really pleased with this…

Overall I am really pleased with this dress. It fits nicely and looks great with sandals. My only small complaint is that delivery took a few days longer than the original estimated time. Apart from that, no issues. I would still recommend the brand and consider purchasing again in the future.

1 de julho de 2026

Avaliação não solicitada

Resposta da Futelle

Há 2 dias

Dear Hattie,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

Há 3 dias

A beautiful dress with a very…

A beautiful dress with a very flattering shape, I love how versatile it is for different occasions. The fabric is comfortable to wear all day long. One tiny downside: I feel the sizing runs slightly snug around the waist, so I’d suggest other buyers size up if you prefer a looser fit. This won’t stop me from wearing it constantly, and the style itself is worth the purchase.

1 de julho de 2026

Avaliação não solicitada

Resposta da Futelle

Há 2 dias

Dear Finley,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

Atualizado há 5 dias

You Can Not Return this Crap

I wrote a review concerning Futelle and the return issue I am having. Neither dress was made per the quality of the picture AT ALL! Now I seem to be stuck with 2 very bad quality dresses because this company is a scam. They are all over Social Media but a complete scam..😡
I have emailed your company and sent pictures as instructed I would like to return and receive my money back..
Please respond

12 de julho de 2026

Avaliação não solicitada

Resposta da Futelle

Há 5 dias

Dear Tammy:

We are deeply sorry to learn that you were very disappointed with our products and had such an unpleasant shopping experience.

We sincerely apologize that the product did not meet your expectations in terms of design and quality, and we fully understand your dissatisfaction. We have taken your valuable feedback seriously and will rigorously optimize product quality and product photography to ensure our product displays are more realistic and consistent with the actual items.

We sincerely apologize for any inconvenience caused by the refund issue. If you still need any assistance with your order or refund, please feel free to contact our customer service. We will do our best to communicate with you and resolve your issue properly.

We sincerely hope to have the opportunity to make up for your unpleasant experience and regain your trust.

Sincerely,

9 de jul. de 2026

I’m not ordering until I know what…

I’m not ordering until I know what material the clothing if made of. Nothing on the site mentions this. Why not?

9 de julho de 2026

Avaliação não solicitada

Resposta da Futelle

10 de jul. de 2026

Dear Llynne，

We sincerely apologize for the poor experience you had.

Your valuable feedback is very important to us, and we will immediately and rigorously improve our product presentation.

If you need any further assistance, please feel free to contact us. We will actively and properly resolve your issue. We hope to have the opportunity to improve and earn your approval again.

27 de jun. de 2026

Very straightforward

Very straightforward. Would like ti see the entire cart in the screen instead having to scroll back and forth when reviewing/deciding.

27 de junho de 2026

Avaliação não solicitada

Resposta da Futelle

30 de jun. de 2026

Dear Lee,
Thank you so much for your comments and feedback! We are always looking to improve our website, so we really appreciate you sharing your ideas. We will listen to and collect customer feedback to make the website even more convenient for customers to shop on.
Best Regards

Atualizado em 30 de jun. de 2026

This company sucks

This company sucks. They sent me the wrong item that took weeks to arrive after the event I needed the outfit for was already passed. I ordered a red jumpsuit. They sent me a polka dot black and white house dress that looked like a mini mouse outfit. When I asked to return it they told me to keep it and sent me the item I originally ordered. Apparently there is no refund policy from this company - DO NOT BUY ANYTHING FROM THEM. Update never sent me what I ordered or refunded me...now they are asking me to email a different department a picture of the wrong item that I already provided...

12 de junho de 2026

Avaliação não solicitada

Resposta da Futelle

30 de jun. de 2026

Dear Sheilah Faust,

Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.

We would like to help you resolve this issue. Could you please contact our after-sales support at service@futelle.com and provide photos of the product you received so we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.

Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.

17 de jun. de 2026

Just ordered one item for now

Just ordered one item for now. Will await the completed purchasing process before I can express my experience.

17 de junho de 2026

Avaliação não solicitada

Resposta da Futelle

30 de jun. de 2026

Dear Carryl Allen,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

13 de jun. de 2026

I absolutely adore the fashions and I’m…

I absolutely adore the fashions and I’m looking forward to receiving them and wearing them and having fun with them. I was a bit disappointed that none of the discount codes worked.

13 de junho de 2026

Avaliação não solicitada

Resposta da Futelle

30 de jun. de 2026

Dear Stephanie,

We sincerely apologize for your unpleasant shopping experience.

We are always committed to improving customer satisfaction.

During this inconvenience, could you please provide your order number?

We will contact you via email as soon as possible to resolve the issue. Thank you!

We wish you all the best!

11 de jun. de 2026

First time on easy to use website

First time on your website. So far so good! Love your 100% linen products and hope quality is Good!

11 de junho de 2026

Avaliação não solicitada

Resposta da Futelle

30 de jun. de 2026

Dear deb,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

3 de jun. de 2026

The photos of the expected purchase…

The photos of the expected purchase look’s well made and vivid in color. I pray it arrives as such!

3 de junho de 2026

Avaliação não solicitada

Resposta da Futelle

30 de jun. de 2026

Dear felicia gooden,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

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