On 2 April, 2020 we gave the samples of the stem cells to Future Health Greece to send them to Switzerland. They told us that after one month we would receive an email from Switzerland referring... Ver mais
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Veja o que dizem as avaliações
Future BioBank has been the best choice for the collection of our daughter's stem cells. They always been professional and nice, following us in all the process. i found the system of how they man... Ver mais
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Absolutely amazing experience! So easy and professional. We were guided all the way and customer service team are always available. Once we went to the hospital we kept on updating the collector/cour... Ver mais
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We’ve used future health bio bank twice now to collect the collect cord blood for our two children. They have been great, really prompt, professional and keep you fully informed. Its reasonably priced... Ver mais
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Detalhes da empresa
Escrito pela empresa
Welcome to Future Health Biobank, one of the world's most accredited stem cell bank. Protect your family's future health with umbilical cord blood & tissue stem cell banking and genetic screening.
Informações de contato
Future Health Biobank, NG7 2QP, Nottingham, Reino Unido
- 0115 967 7707
- custcare@fhbb.com
- futurehealthbiobank.com
4,2
Muito Bom
290 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Brilliant and fast service
Brilliant and fast service. Very stress free
17 de dezembro de 2019
Avaliação não solicitada
Resposta da Future Health Biobank
Thank you for your review Antoniya!
Kindest regards
Future Health Biobank - UK Customer Care Team
Great service
Used this service twice and was great both times. Hassle free, great customer service and phlebotomist not intrusive at all when he came to collect the cord blood / tissue at the birth.
17 de dezembro de 2019
Avaliação não solicitada
Resposta da Future Health Biobank
Thank you for your review Sarah!
Kindest regards
Future Health Biobank - UK Customer Care Team
Excellent service
Excellent service. Katie was very friendly and super helpful.
17 de dezembro de 2019
Avaliação não solicitada
Resposta da Future Health Biobank
Thank you for your review Chris!
Kindest regards
Future Health Biobank - UK Customer Care Team
👍🏽👍🏽👍🏽👍🏽
17 de dezembro de 2019
Avaliação não solicitada
Resposta da Future Health Biobank
Thank you for your review Olivia!
Kindest regards
Future Health Biobank - UK Customer Care Team
First class service!
Extremely professional from start to finish and guided through the whole process with ease! Would highly recommend!!
17 de dezembro de 2019
Avaliação não solicitada
Resposta da Future Health Biobank
Thank you for your review Claire!
Kindest regards
Future Health Biobank - UK Customer Care Team
Excellent service
Excellent service, clear instructions and Helpful staff.
17 de dezembro de 2019
Avaliação não solicitada
Resposta da Future Health Biobank
Thank you for your review!
Kindest regards
Future Health Biobank - UK Customer Care Team
We are no so happy with the…
We are no so happy with the communication that was provided from start to end. On the phone people gave us different communication and was not provided same when asked them on mail. Apart from that we are happy with the prompt blood test and the process of tooth pickup and transportation.
14 de dezembro de 2019
Avaliação não solicitada
Resposta da Future Health Biobank
Hi Gayathri,
We are sorry you didn't feel the information was clear enough, we would be delighted to have a chat with you to discuss your concerns further. Please contact us on custcare@fhbb.com and we can arrange a time to speak with you.
We really appreciate all feedback both positive and negative so we can build a better service for all our customers.
Kindest regards
Future Health Biobank - UK Customer Care Team
A good service in all aspects
A good service in all aspects. The phlebotomist was friendly, punctual and discrete, and the sample pick-up was well organised. Their customer services were also helpful and responsive.
14 de dezembro de 2019
Avaliação não solicitada
Resposta da Future Health Biobank
Thank you for your review!
Kindest regards
Future Health Biobank - UK Customer Care Team
Resposta da Future Health Biobank
Thank you Jacqueline!
Kindest regards
Future Health Biobank - UK Customer Care Team
Great people always in place
12 de dezembro de 2019
Avaliação não solicitada
Resposta da Future Health Biobank
Thank you Mihai!
Kindest regards
Future Health Biobank - UK Customer Care Team
Resposta da Future Health Biobank
Thank you for your review Stefania, any feedback you can give us to help us improve our service to 5 stars would be great!
Kindest regards
Future Health Biobank - UK Customer Care Team
Fantastic service, happily recommend to others!
Fantastic service before, at collection and since. We've purchased twice and recommended too!
10 de dezembro de 2019
Avaliação não solicitada
Resposta da Future Health Biobank
Thank you George, we are so pleased you continue to use our services!
Kindest regards
Future Health Biobank - UK Customer Care Team
Good peace of mind
I was referred to future health by a friend and I would do the same. The procedure was simple and payment plan really helped
10 de dezembro de 2019
Avaliação não solicitada
Resposta da Future Health Biobank
Thank you Simon!
Kindest regards
Future Health Biobank - UK Customer Care Team
Great service overall.
10 de dezembro de 2019
Avaliação não solicitada
So easy to deal with from start to…
So easy to deal with from start to finish
10 de dezembro de 2019
Avaliação não solicitada
Resposta da Future Health Biobank
Thank you Jessica!
Kindest regards
Future Health Biobank - UK Customer Care Team
Excellent service from all staff…
Excellent service from all staff members before and after the process. I was able to get in touch for any questions I had prior to going ahead. Staff was very informative and quick to respond. The process of collection was very straight forward too as I didn't need to worry about it at all. I had an elective C-section and the lady who collected the stem cell was with me throughout the process.
It didn’t feel like it was one extra thing to worry about, everything was taken good care of by them. My husband was easily able to make arrangements for collection without me even realising it was all done. The service after was also amazing as I was regularly being updated via phone calls at each stage ie, we have received it, it has successfully been stored etc.
Very pleased overall and will deffo go ahead for any other children we have!
10 de dezembro de 2019
Avaliação não solicitada
Resposta da Future Health Biobank
Thank you for your lovely feedback, we are delighted that you were happy with our services and felt the process was simple and easy to use!
Kindest regards
Future Health Biobank - UK Customer Care Team
dedicated team
Very efficient on the day !
Professional , patient and kind . I liked the fact that we could communicate via text .
All my questions were answered before booking
9 de dezembro de 2019
Avaliação não solicitada
Resposta da Future Health Biobank
Thank you Sara, we are delighted that you were happy with our services!
Kindest regards
Future Health Biobank - UK Customer Care Team
Resposta da Future Health Biobank
Thank you Andriana!
Kindest regards
Future Health Biobank - UK Customer Care Team
I didn't use them until now but my…
I didn't use them until now but my review is based on the team which was really helpful.
6 de dezembro de 2019
Avaliação não solicitada
Resposta da Future Health Biobank
Thank you Laura!
Kindest regards
Future Health Biobank - UK Customer Care Team
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