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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Save your money and your time. I ordered a watch in November 26, nothing arrived, no communication. Emailed them several times and they come back once to say there had been a delay. Needless to say n... Ver mais

Avaliado com 1 de um total de 5 estrelas

Terrible company, slow shipping, and most of all shipped me a defective watch - the light doesnt work at all. When inquiring about this, they did not address the issue and then stopped responding to m... Ver mais

Avaliado com 1 de um total de 5 estrelas

First and foremost, I waited over a month to receive my order (I did understand it was "custom" so I didn't get too bent out of shape). Then I received my "order".......let's just say it was as polar... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have had G-shocks in the past, but they were not custom. I found G-Tune and absolutely had to order two of them. One black w/ orange band and one Silver/blue with white band for the summer. Recei... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Relojoaria

Escrito pela empresa

Welcome to G-TUNE, where creativity meets precision. We specialize in customized G-Shock watches, offering you the freedom to express your individuality with one of the toughest and most iconic watch designs in the world.


Informações de contato

2,5

Ruim

O TrustScore é 2.5 de um total de 5

26 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 27% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Save your money and your time - do not use

Save your money and your time. I ordered a watch in November 26, nothing arrived, no communication. Emailed them several times and they come back once to say there had been a delay. Needless to say no watch and no communication. I ended update escalating via PayPal and PayPal refunded. To be clear G Tune did not acknowledge the problem nor give the refund themselves. Do not buy from these people

16 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This is a scam, do not fall for it like i did

I am writing regarding my order of two watches purchased in December 2025. Since the purchase, I have repeatedly been told that the order was “in process,” then later informed it had shipped incorrectly. Despite these updates, I have never received the items.
I also requested a refund, but I have not received the refund nor any further communication from your company. At this point, the lack of delivery and lack of response are extremely concerning.
Based on my experience, I feel compelled to warn others to not buy any products from this company.
I expect either my order to be delivered immediately or a full refund to be issued without further delay.

18 de janeiro de 2026
Avaliado com 1 de um total de 5 estrelas

I ordered and paid for a watch in…

I ordered and paid for a watch in September and after many months of excuses and delays, they never delivered the watch and now won’t respond when I asked for a refund
Don’t get taken by this sketchy excuse for a watch seller

25 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered my first G-Shock mod from…

I ordered my first G-Shock mod from G-TUNE 3 months ago and loved it so much that I had to go back for a second one. This time, I designed a custom premium version myself, and it’s already the favorite in my collection. The quality is insane for the price point, and getting 10% off the second order makes it an unbeatable deal. 100% worth the money and the wait!

17 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

At first I didn't know what to expect

At first I didn't know what to expect, but I was really impressed. I bought this watch for my boyfriend's bIrthday, and he absolutely loved it. The watch looks clean and well made, and it feels great on the wrist. The quality is solid, just like I expect and he said that the strap stays comfortable even after wearing it all day.

Customer service replied quickly and was helpful the whole time. The order arrived well packed and in perfect condition. I also like that you can create your own custom design if you want something different.

Overall, it feels like great value for the price and a nicer version of the other regular G-Shock that my boyfriend had.

12 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

All is well that ends well

My order was originally lost in the mail. But after I posted a bad review here on Trustpilot, they contacted me instantly and resent my order - it now arrived and works absolutely fine.

10 de fevereiro de 2026
Avaliado com 5 de um total de 5 estrelas

It did take a while to get

It did take a while to get. But it is a beautiful watch well worth the price. Whenever I emailed them for an update they were prompt and polite. Have had no issue with the watch and have been wearing it for 4 months now.

6 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

G-Tune is a scam

G-Tune is a scam. I ordered a watch on 11/30/2025 and they claimed to have problems with some order that got delayed. I assume an order from G-Shock. I had to email them several time, they said my order would be fulfilled, but I got tired of waiting so I asked for a refund. They said the order would be cancelled but I didn't get the refund. There are many other reviews on here like mine so G-Tune must be a scam.

4 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very high quality for the money

Very high quality for the money. I recommend.

20 de novembro de 2025
Avaliação não solicitada
logotipo da G-TUNE

Resposta de G-TUNE

Thank you so much for your kind words. We really appreciate you taking the time to share your experience. It means a lot to us that you’re enjoying the watch and our service. We’re glad to have you as part of the G-TUNE.

Avaliado com 5 de um total de 5 estrelas

Had to get 2

I have had G-shocks in the past, but they were not custom. I found G-Tune and absolutely had to order two of them. One black w/ orange band and one Silver/blue with white band for the summer. Received the black and orange and absolutely love it. I am a watch guy and have some higher end purchases, but I find myself wearing my G-Tune mostly for day to day. So damn sharp.

9 de janeiro de 2026
Avaliação não solicitada
logotipo da G-TUNE

Resposta de G-TUNE

Thank you so much for your kind words. We really appreciate you taking the time to share your experience. It means a lot to us that you’re enjoying the watch and our service. We’re glad to have you as part of the G-TUNE.

Avaliado com 1 de um total de 5 estrelas

Terrible company - Ships defective products

Terrible company, slow shipping, and most of all shipped me a defective watch - the light doesnt work at all. When inquiring about this, they did not address the issue and then stopped responding to me. TERRIBLE COMPANY, avoid at all costs!

29 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I'm still waiting for two orders I…

I'm still waiting for two orders I placed at the beginning of December. I asked for my orders to be delivered or a refund. I've received nothing.

30 de dezembro de 2025
logotipo da G-TUNE

Resposta de G-TUNE

We experienced an unexpected issue that delayed our entire process. A large shipment from one of our suppliers was held at customs for more than three weeks, and it contained essential parts needed to ship our products.

This caused delays in several orders, but the situation is now being resolved and operations are returning to normal.

If your order was affected, we have already contacted you with detailed information. If you have not received any communication from us, please contact us directly via email so we can assist you as soon as possible.

We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.

Avaliado com 1 de um total de 5 estrelas

You should ask them.

29 de dezembro de 2025
logotipo da G-TUNE

Resposta de G-TUNE

We experienced an unexpected issue that delayed our entire process. A large shipment from one of our suppliers was held at customs for more than three weeks, and it contained essential parts needed to ship our products.

This caused delays in several orders, but the situation is now being resolved and operations are returning to normal.

If your order was affected, we have already contacted you with detailed information. If you have not received any communication from us, please contact us directly via email so we can assist you as soon as possible.

We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.

Avaliado com 1 de um total de 5 estrelas

Never got the product

Never got the product

15 de dezembro de 2025
logotipo da G-TUNE

Resposta de G-TUNE

We experienced an unexpected issue that delayed our entire process. A large shipment from one of our suppliers was held at customs for more than three weeks, and it contained essential parts needed to ship our products.

This caused delays in several orders, but the situation is now being resolved and operations are returning to normal.

If your order was affected, we have already contacted you with detailed information. If you have not received any communication from us, please contact us directly via email so we can assist you as soon as possible.

We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.

Avaliado com 1 de um total de 5 estrelas

Watch has never shown up

Watch has never shown up. Keep getting shipping excuses

17 de dezembro de 2025
logotipo da G-TUNE

Resposta de G-TUNE

Hello Christopher,

According to our system and shipping confirmation, the order was successfully delivered.

We sincerely apologize for the earlier delay. During that period we had an unexpected logistics issue where a shipment of parts required to process several orders was held in customs for almost a month, which unfortunately caused delays for some customers.

Could you please confirm if you have now received the watch? If there was any issue with the delivery, we would of course be happy to help resolve it immediately.

Avaliado com 1 de um total de 5 estrelas

Scam.

Scam.. Sends a cheaper and incorrectly modified watch for profit.

Golpe... Envia um relógio mais barato e modificado incorretamente para obter lucro.

28 de novembro de 2025

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