G. Network Avaliações 

Excellent service – Professional and friendly technician

I had a great experience with German Schmidt from G.Network. He was extremely professional, friendly and thorough, carrying out all the work with great care, precision and attention to detail, leaving everything neat and tidy.

He was also very patient and happy to answer all my questions, offering helpful advice on how to get the most out of the service.

Excellent customer service from start to finish. Thank you, German, for your outstanding work. Highly recommended!

Cesar has carried out both the survey and the subsequent installation for us - he has been amazing throughout! Very happy with the service - a good start, G-Network!

G NETWORK had assigned Lewis (I forgot to ask his surname) to do an installation for us. Lewis
1. Called me to alert me about his arrival time.
2. Arrived on time (as he anticipated).
3. Asked me questions about the task to familiarise himself with the site, the equipment needed for installation, and the tools to complete his task.
4. he set to work as soon as he reviewed the site and installation matters.
5. He worked without a break, guiding me through almost every step of the way.
6. He answered my questions very patiently.
7. he has the friendliest disposition and a customer-assisting personality.
Other field technicians, engineers, and customer service individuals ought to learn from him about how to prioritise customers' requests. Thank you, G Network and thank you Lewis.
Sumit Ghose

Fantastic Service from Mr Karl, really appreciate it and would definitely recommend🙌🏾

Fazle & Amit were excellent and wonderful people.

Very kind and quick service, also very patient while getting to the location

The installation was not straightforward but Nedjat was determined to find solutions and after 4 hours we are up and running.

Jermeine was amazing!! He helped me so much. Super quick, knowlegdeable, kind and helpful!! I am very happy.

Kenyon who did the installation was brilliant. Did a big complicated job very fast and left it clean and working while being great to deal with. Altogether a great experience and now I have amazingly fast internet. Very happy.

Great service. Installed very fast. Drew was great.

My experience with G.Network ended up teaching me something more useful than whether an ISP can provide a fast fibre connection when everything is working normally.
It showed me what the company does when something goes badly wrong.
I had a serious outage that lasted far too long, and the initial support process clearly failed. I was frustrated enough to escalate the issue to senior management.
What happened next completely changed my view of the company.
Ed personally took ownership of the case, acknowledged that the handling had fallen below G.Network’s standards, involved the right support and engineering people, and arranged an engineer immediately. The engineer arrived the following morning and fixed the actual fault — which turned out to be in G.Network’s equipment in the building rather than anything inside my flat.
They then went further. G.Network investigated why my earlier requests had disappeared, identified a bug in the My Account support workflow, and told me that a fix was being put into a subsequent release. They also helped untangle a separate One Touch Switch problem with my previous provider.
This matters to me more than a company pretending that failures never happen.
A friend in need is a friend indeed. Systems break. Fibre breaks. Processes fail. The real test is whether people take responsibility when they do.
G.Network did.
Special thanks to Ed, Ahmed, and the engineer who attended. Once the issue reached the right people, the response was fast, human, transparent and effective.
This story could very easily have ended as a one-star review. Instead, the way G.Network owned the problem, fixed it, investigated the underlying process failure and followed up afterwards turned it into a genuine five-star experience.
They did not earn five stars because nothing went wrong. They earned them because of what they did when it did.

Just had new broadband installation from Andrew and Nedjat at G-network who were very professional and great to deal with. Although the ordering process and preparation took many many months, once resolved the actual installation has gone very smoothly so far. Thanks JP - central London

Hassan spectralight was absolutely fantastic ! It wasn’t the easiest job but he made sure our WiFi was installed for us and we are very grateful! Thank you very much for your hard work :)

Two of my neighbours (victorian conversion building) have installed G network this year. Both times, the installers were completely disrespectful of our property. Both have stepped on our plant beds with thick boots and destroyed plants. One of them used a crowbar-like thing to keep the door of the building open and left permanent holes in it. They don’t clean their shoes on the mat and leave the carpet of the building all dirty.

Please do instruct your installers on respecting other people’s property.

This happened near Streatham Hill.

We now have super-fast WiFi that costs less than we were paying our regular provider for old fashioned copper-fed WiFi.
G.network were easy to contact and once it was agreed their service was available at our address, the engineers were on it.
No other company in London could confirm availability.
Great people to work with. I’m very pleased we made the move.

Customer switching has been a great experience thank you Michelle, and installing engineer friendly, expert and considerate. Thank you Tej.

Hassan spectralight great installer. Quick and easy. Even vacuumed after.

David at customer service and Kenyon on the install gave fantastic customer service much appreciated

I am moving into a new property on 13th October. The current occupants use G so I thought it would be straightforward for me to begin my contract on the 13th. I filled in G's online form on 30th September and followed up with a phone call to make sure there was no confusion: I was looking to begin using G's services from 13th October. The customer service person I spoke to said this would be fine. Later that day, I got an email from G to say I was already "up and running". Since then I have been trying to speak to someone who can help, but all I get is G's "answering service" and a promise of a call back within two working days (which sounds like a joke but isn't). I still have not had a call back in spite of multiple attempts to reach G by phone and email. All I have had is a bill emailed to me even though I am not even occupying the property yet. If anyone at G reads Trustpilot reviews, please can someone call me back?

Very polite and helpful installer. Asked what I wanted and explained what he was doing. Very pleased.