Looked great from the outside but - wow - what a cold soulless underwhelming experience. It was pretty busy and I suspect if you know your way around then that helps. I didn’t. Waited while one pers... Ver mais
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floor around table covered in pastry flakes,food particles and used paper napkins table cleared of crockery etc as we sat floor covering ignored(no other tables available) ordered ,paid and waited fo... Ver mais
A empresa respondeu
I visited Gail’s on Saturday afternoon. The man behind the counter clearly was dis engaged. I asked if they did pup cups for dogs and his response No. And no again when I explained what it was. Di... Ver mais
A empresa respondeu
It had very young staff who were polite and helpful The tables were dirty. The tea pots all chipped Very limited food even though it was 1.30pm 1 onion tart 1 cheese scone and butter and 2 pot... Ver mais
Detalhes da empresa
Escrito pela empresa
Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.
Informações de contato
113 High Street, KT19 8DT, Epsom, Reino Unido
- 1372587993
2,8
Bom
4 avaliações
Respondeu a 59% das avaliações negativas
Normalmente responde dentro de 24 horas
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Looked great from the outside but
Looked great from the outside but - wow - what a cold soulless underwhelming experience. It was pretty busy and I suspect if you know your way around then that helps. I didn’t. Waited while one person served people behind me before me and 4 others stood round chatting. I would have had a pastry with the drinks but I wasn’t sure where the shop ended and the café began and felt too unwelcome to ask. Not sure why hot drinks and served luke warm in cold cups. Probably works for regulars but not so amazing that I feel like learning the ropes.
31 de janeiro de 2026
Avaliação não solicitada
Poor customer service
I visited Gail’s on Saturday afternoon. The man behind the counter clearly was dis engaged. I asked if they did pup cups for dogs and his response No. And no again when I explained what it was. Didn’t want to be there. Served me a burnt muffin and skinny cap. Very disappointing when you have other options. Pret’s, Starbucks etc. I won’t be visiting again.
1 de novembro de 2025
Avaliação não solicitada
Resposta da GAIL's Bakery - Epsom
Hello Ange, thank you for taking the time to review our bakery. We are sorry to learn we missed the mark during your visit, please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss this further.
value for money poor.
floor around table covered in pastry flakes,food particles and used paper napkins table cleared of crockery etc as we sat floor covering ignored(no other tables available) ordered ,paid and waited for a minute double expresso and a cold capachino very little coffee and topped up with cold milk.
Left coffee in disgust
13 de setembro de 2025
Avaliação não solicitada
Resposta da GAIL's Bakery - Epsom
Hello Parker, thank you for taking the time to review our bakery. We are sorry to learn we missed the mark during your visit: please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss this further.
Not a good experience
It had very young staff who were polite and helpful
The tables were dirty.
The tea pots all chipped
Very limited food even though it was 1.30pm
1 onion tart 1 cheese scone and butter and 2 pots of tea £18 ?.
Awful music too high and it was so noisy
Get it together Gail’s get someone in to run it properly and put proper food in there
I won’t go back -
20 de junho de 2024
Avaliação não solicitada
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