After a previous poor experience with the ‘Too good to go’ bag and a rude staff member in the Putney store I haven’t visited in some time. As an Orthodox Christmas treat I thought I’d try again. Big m... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Piutney store is cold, uncomfortable and cramped. Stale bread, broken coffee machine and poor quality pastries. All served at exorbitant prices.
A empresa respondeu
It was a quiet afternoon so looked as if closing. I asked the female member of staff if the shop was open. No reply or greeting. Very glum face; no smiles. Rather off putting to say the least. In... Ver mais
A empresa respondeu
Gail’s bakery Putney. Horrible, I repeat, horrible, sausage rolls that can’t be warmed up, seats that make your back ache, tea where you can see the bottom of the cup, almost, it’s so weak. A complet... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.
Informações de contato
5 Lacy Road, SW15 1NH, London, Reino Unido
- 2087803127
2,5
Ruim
6 avaliações
Respondeu a 59% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Poor value - no bread in bag despite loaves on shelf in shop at closing time
After a previous poor experience with the ‘Too good to go’ bag and a rude staff member in the Putney store I haven’t visited in some time. As an Orthodox Christmas treat I thought I’d try again. Big mistake! There was no bread in the £7.50 bag despite there being several loaves on the shelf just before closing time. This was despite the website offer stating the bag normally comprises 70% bread. I asked the staff member if I could swap as I’d really hoped for bread but she was unhelpful. I can only imagine she wanted it for herself. I’m done with Gail’s, its surly staff and over priced offer. Looking online I now see I’m not the only person disappointed with the poor value offer.
7 de janeiro de 2026
Avaliação não solicitada
Resposta da GAIL's Bakery - Putney
Hello there, thank you for taking the time to review our bakery. We are sorry to learn about your experience: please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss your feedback further.
Piutney store is cold
Piutney store is cold, uncomfortable and cramped. Stale bread, broken coffee machine and poor quality pastries. All served at exorbitant prices.
23 de dezembro de 2025
Avaliação não solicitada
Resposta da GAIL's Bakery - Putney
Hello Mike, thank you for taking the time to review our bakery. We are sorry to learn about your experience: please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss your feedback further.
Putney
It was a quiet afternoon so looked as if closing. I asked the female member of staff if the shop was open. No reply or greeting. Very glum face; no smiles. Rather off putting to say the least. In France where we live personnel are trained to greet customers.
Only upside is dogs are allowed but no water bowl was offered
16 de agosto de 2025
Avaliação não solicitada
Resposta da GAIL's Bakery - Putney
Hi Vanessa, thank you for taking the time to review our bakery. We are sorry to learn we missed the mark during your visit, please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss this further.
https://gailsbread.co.uk/order/
Gail’s bakery Putney
Gail’s bakery Putney. Horrible, I repeat, horrible, sausage rolls that can’t be warmed up, seats that make your back ache, tea where you can see the bottom of the cup, almost, it’s so weak. A complete waste of money. Don’t bother
7 de agosto de 2025
Avaliação não solicitada
Resposta da GAIL's Bakery - Putney
Hello there, thank you for taking the time to review our bakery. We are sorry to learn about your experience: please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss your feedback further.
https://gailsbread.co.uk/order/
Putney Branch need to employ…
Putney Branch need to employ professional and kind staff. Not treating customer with poor professionalism. Staff member instead of helping customer, treating customer with zero respect and looking at them as customer is dumb. Plus not giving the right items to customer and providing cold hot drink when annoyed.
18 de março de 2025
Avaliação não solicitada
Resposta da GAIL's Bakery - Putney
Hello Kayan, thank you for taking the time to review our bakery. We are sorry to learn we missed the mark during your visit, please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss this further.
What is the point of click and collect
What is the point of click and collect?
Ordered a loaf of bread late this morning and put a collect time of 1.20pm which was accepted. Turned up on time only to be told that they didn’t have the loaf I ordered!! What a waste of time. To add insult to injury they said they had tried to call me. No missed calls on my phone of course. How is click and collect different from just turning up as a usual customer
13 de abril de 2024
Avaliação não solicitada
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.