👍was perfect thank u so much
1 de setembro de 2025
Avaliação não solicitada
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Detalhes da empresa
Escrito pela empresa
Who we are: Galapel was founded in 1973 at Antwerpen, Belgium as an International Jewelry wholesaler. In a very short time, the company started producing jewelry following the advice of experts in the sector and combined the sparkle of jewelry with a unique understanding of design understanding. Never compromising the principles of ethics, honesty, and diligence in business, Galapel has also started investing in technology to provide its customers with an amazing jewelry experience and has taken its place in the field of e-commerce. GALAPEL worldwide: Currently, we deliver our products to our valuable customers in all European countries, as well as in more than 50 countries in Asia, North and South America, Australia and Africa. We are very proud to be an important part of and a witness to the most special moments of people living on 5 continents. And it is our goal to be able to operate in every country in the world. Production: With our professional team of 50 experts, we create our designs according to your desires. At this point, we want to help you have a unique jewelry experience by combining workmanship with the most advanced technologies.
Informações de contato
Estados Unidos
- galapel.com
Ich habe vor ein paar Jahren einen Ring…
Ich habe vor ein paar Jahren einen Ring für meine Tochter bestellt, am Anfang war Kommunikation gut, aber nachdem ich den Ring erhalten hatte, war er anders als auf der Website. Er wurde nicht professionell angefertigt, er war so dünn, dass er sich verbiege, die schwarzen Diamanten sind so winzig, dass sie wie Sand aussehen, ich bin mir nicht sicher, ob sie echt sind, und der Ring war sehr teuer. Ich wollte den Ring zurückschicken, aber niemand antwortete mir. Ich möchte alle, die hier Schmuck kaufen möchten, warnen: Das sind BETRÜGER!!!, kaufen Sie niemals auf einer solchen Website, vor allem aus der Türkei. Eine Rückgabe ist nicht möglich und Sie erhalten Ihr Geld nicht zurück.
5 de dezembro de 2024
Avaliação não solicitada
Steinverlust
Schon nach wenigen Tagen, fiel der erste Stein raus. Kundendienst reagiert nur mäßig bis gar nicht. Keine Rückgabe möglich, keine Antwort mehr erhalten. Auf keinen Fall bestellen.! Ein Fall für den Rechtsanwalt, leider..
10 de agosto de 2024
Avaliação não solicitada
Kein Zertifikat, kein Kundendienst! Ein Fall für den Rechtsanwalt!
Liebe Lesende,
Ich habe einen wunderschönen Ring für meine Frau gekauft. Dummerweise etwas zu groß. O.k....Hätte ich besser machen können. Das Unternehmen bietet einen kostenlosen Änderungsservice an. Dafür muss man den Ring aber als "Sample" nach Istanbul schicken...auf eigene Kosten... bewertet selbst, ob Ihr das tun würdet.
Im Lieferumfang haben sich keine Zertifikate befunden. Nach mehrfachen Rückfragen konnten mir weder Kopien, noch das Original der Zertifikate zugestellt werden. Wo kommen diese Steine denn her, oder sind es vielleicht doch nur Glassteine?
Der unterirdische Kundendienst bügelt alles ab....Ich bin schockiert, wie so ein Unternehmen noch eine Vertriebspräsens haben kann.
Vielleicht kann mir ja jemand helfen...
22 de fevereiro de 2024
Avaliação não solicitada
Sehr schlechte Qualität
Optisch ist es ein wunderschöner Ring aber nach dem zweiten Mal tragen sind jetzt schon 3 Steine rausgefallen.Die Qualität des Rings ist sehr schlecht.Auf die E-Mail hat Galapel bis heute nicht reagiert.Das ist nicht kundenfreundlich!!!
27 de janeiro de 2024
Avaliação não solicitada
I bought a necklace for my wife.
I bought a necklace for my wife.
everything's great, fast delivery.
21 de setembro de 2023
Avaliação não solicitada
Very good products
29 de setembro de 2023
Avaliação não solicitada
Great quality items with fast delivery
Great quality items with fast delivery. I have already placed my second order, and customer service was too notch answering my questions promptly.
13 de setembro de 2023
Avaliação não solicitada
There were several issues with this…
There were several issues with this company.
1) they shipped to our billing address, and not my fiancées shipping address, ruining the surprise that he was going to propose.
2) the ring began losing stones within 3 days of wear. When contacted, we were told that to use the "lifetime guarantee" we would need to pay to ship the ring to Turkey, which their website did not say when we purchased the ring. It wasn't until after we complained that they added "at customer cost" to their site
3) customer service took a literal WEEK to respond to our initial message, not over a holiday or particularly busy season
20 de maio de 2023
Avaliação não solicitada
Resposta de Galapel
Dear Catherine,
Thank you for bringing these issues to our attention. We're genuinely sorry to hear about the inconveniences you've faced. Unfortunately, we're unable to locate any records under your name in our system. Could you please provide your order number so we can assist you more effectively?
Regarding your concerns, let me clarify our policies:
Concerning the stones falling out of your ring, we take this matter very seriously. While our rings are produced to the highest quality, gemstones can sometimes dislodge due to impact. Normally, this falls outside of our lifetime guarantee. However, as a goodwill gesture, we offer to repair such damages. Kindly note that in all cases covered by our lifetime guarantee, the upfront shipping cost to other services countries must be borne by the customer. Rest assured that we will cover the shipping costs for the return of the repaired ring.
We apologize for the delay in our customer service response. A week-long waiting period is unacceptable, and we're investigating the issue to avoid future delays.
Please provide us with your order number so we can proceed with resolving these matters to your satisfaction.
Best regards,
Galapel
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