Great company especially Brian who looked after us from start to finish. Got us the perfect holiday. Everything was great!! Always there to answer any questions we had. Made whole process smo... Ver mais
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Veja o que dizem as avaliações
This is the 1st time that I am using Galaxy cruises. There were a few issues with the booking, however after a few phone calls Brian was very professional in resolving the problems. Thank you Brian
A empresa respondeu
We had a very smooth experience made possible by Brian at Galaxy Cruises. He gave us his personal direct number to contact him at any time and even went so far as to call us whilst he was on his own a... Ver mais
A empresa respondeu
I was in the process of booking an Asian cruise via my local travel agent when referred to Galaxy Travel via Travel Zoo. Brian Smith was my representative and his advice and guidance was invaluab... Ver mais
A empresa respondeu
Detalhes da empresa
- Agência de viagens de cruzeiros
- Agência de Cruzeiros Marítimos
- Empresa de Cruzeiros Marítimos
- Agência de Viagens
- Agregador de viagens
Escrito pela empresa
Galaxy Cruises is a UK-based travel agency dedicated to delivering exceptional cruise holiday experiences to destinations across the globe. We are proud to be part of Galaxy Travel Ltd, a trusted name in the travel industry known for personalised service, expert knowledge, and unbeatable value. We specialise in a wide range of cruise packages to suit all types of travellers – from relaxing escapes to adventurous explorations. Whether you're dreaming of the Caribbean, Alaska, the Mediterranean, or Asia, we work closely with some of the world’s leading cruise lines, including Holland America Line, Norwegian Cruise Line, Princess Cruises, and others to bring you the best routes, experiences, and offers available. Our experienced team is passionate about travel and committed to helping you find the perfect cruise. From selecting the right itinerary and ship to arranging flights, hotels, and pre/post-cruise stays, we make the entire process seamless and stress-free. All our holidays are fully ATOL protected, ensuring your booking is safe and secure from the moment you confirm to the moment you return. At Galaxy Cruises, we turn cruise dreams into lasting memories – with expert care, great value, and trusted protection every step of the way.
Galaxy Cruises – Tailor-Made Cruise and Stay Holidays
Escrito pela empresa
- Expertly Planned Worldwide Cruise Packages
- Galaxy Cruises designs complete cruise and stay holidays with flights, hotels, transfers, and tours in one booking. Each trip is ATOL protected and managed by a dedicated team that provides personal support from the first enquiry through to the traveller’s return
Galaxy Cruises Guarantee
Your Holiday Protected from Start to Finish
Book with confidence. Every package carries full ATOL protection with clear pricing and dedicated support before, during, and after your journey
Informações de contato
42-44 High Street , SL1 1EL, Slough, Reino Unido
- 02039413786
- admin@galaxycruises.co.uk
- galaxycruises.co.uk
Plan Your Adventure with Galaxy Cruises
4,7
Excelente
247 avaliações
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
On arrival to our hotel in Memphis
On arrival to our hotel in Memphis, we were told we couldn’t stay there as the National Guard had booked the hotel since October. It was now end of January. The receptionist told us not to worry and she would phone round to get us a room. It was late and we were tired. This took 90 mins, waiting in reception. As it was late it was difficult to get a taxi so some of the National guard took us in there vehicle. On arrival at the holiday Inn we had to pay for the 2 nights stay, even though we’d paid everything upfront. We were also told that the hot water may not be working. Throughout our stay there was no hot water which wasn’t great as it was down to -9oc at times. It took almost 2 months for galaxy cruises to refund the hotel cost with no compensation. I would never book with this company again.
29 de janeiro de 2026
Avaliação não solicitada
Resposta de Galaxy Cruises
Thank you for your message. I am very sorry for the distress and inconvenience you experienced in Memphis.
I understand how upsetting this must have been, especially after a long journey, being told your booked hotel could not accommodate you, then having to wait late at night for alternative arrangements. I also appreciate how uncomfortable the replacement stay must have been without hot water, particularly in such cold weather.
This was not the standard of service we expect for our customers. Please be assured that as soon as we received the refund from the hotel, we processed it straight away back to your original method of payment. I appreciate that the matter took almost two months to resolve and understand why this added to your frustration. The timescale was due to the supplier’s refund process and normal banking processing times, which were unfortunately outside our control.
We have raised this matter with the supplier concerned and are sorry that this experience affected your confidence in booking with us.
This is the 1st time that I am using…
This is the 1st time that I am using Galaxy cruises. There were a few issues with the booking, however after a few phone calls Brian was very professional in resolving the problems. Thank you Brian
15 de abril de 2026
Avaliação não solicitada
Resposta de Galaxy Cruises
Dear Mrs Jordan,
Thank you for sharing your experience with Galaxy Cruises. We’re pleased to hear that, despite the initial booking issues, Brian was able to assist you professionally and resolve everything to your satisfaction.
Your kind words will certainly be passed on to him. We truly appreciate your feedback and look forward to helping you with another smooth and enjoyable journey in the future.
Regards
Renee Johnson
Galaxy Travel Ltd
Great Company
Great company especially Brian who
looked after us from start to finish. Got us the perfect holiday. Everything was great!!
Always there to answer any questions we had.
Made whole process smooth.
4 de abril de 2026
Avaliação não solicitada
Resposta de Galaxy Cruises
Dear Ms Herbert,
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience and that Brian was able to support you every step of the way. It’s great to know he helped create the perfect holiday for you and made the entire process smooth and stress-free. Your kind words truly mean a lot, and we’ll be sure to pass them on to him. We look forward to assisting you again with your next getaway!
Regards
Renee Johnson
Galaxy Travel Ltd
Terrible communication and lots of errors
Up until we paid the final balance for the holiday, everything was good. Brian had done a good job of selling us the cruise and our review at that time reflected that experience. Unfortunately everything went downhill rapidly after we had paid in full.
Communication was dreadful. What we did receive was littered with mistakes. Wrong flight times. Wrong passenger names. Flight times changed so that instead of a 2 hour wait for a connecting flight, it increased to 14 hours with no accommodation. We were given incorrect information on meal plans and no information on transfers.
With only 13 days to go before the holiday I had to email a list of 20 questions about information I hadn't received. Totally unacceptable.
When we arrived in Florida we had a dreadful experience with the taxi transfer. We complained to Galaxy Cruises. They used the same taxi company to transfer us to the Cruise Terminal. Unfortunately it didn't turn up. This was very stressful as we had a time slot for boarding. We ended up paying $100 to get a taxi booked by the hotel. Galaxy had failed to give us emergency contact details for Florida even though I had requested them.
It took weeks of constant complaining before Galaxy finally refunded this money.
We also had to pay over $70 in hotel taxes that we had not been told about.
We didn't know that this was a group holiday but when we were leaving the cruise and transferring to the hotel in Lima we realised that we were in a group of 23. Many of this group had experienced the same issues as us regarding Communication and taxis not turning up.
This was an expensive holiday, all of which I could have booked myself. The reason why I used an agent was to ensure that the transfers went smoothly. I'm very disappointed that I spent so much and received such poor service.
I would definitely not recommend Galaxy and won't be using them again.
27 de fevereiro de 2026
Avaliação não solicitada
Resposta de Galaxy Cruises
Dear Mrs Rowe,
Thank you for taking the time to share such detailed feedback. I’m really sorry to hear about your experience, particularly after what started as a positive booking process with Brian.
What you’ve described around poor communication, incorrect documentation, and lack of clarity on key elements like transfers, meal plans, and additional charges is not the standard we aim to deliver. The issues with your flights, the extended layover, and the errors in passenger details are especially concerning, and we understand how stressful this must have been so close to your departure.
I’m also very sorry to hear about the transfer problems in Florida, including the taxi not arriving for your cruise departure and the lack of emergency contact support. This is clearly unacceptable, and we completely understand the anxiety this would have caused, particularly with a boarding time to meet. While I’m glad the cost was eventually refunded, it should not have required repeated follow-ups from your side.
Your comments regarding the undisclosed hotel taxes and the lack of communication about travelling as part of a group are equally important and will be reviewed internally. It’s concerning to hear that others in your group experienced similar issues, and this will be investigated thoroughly with both our team and our local suppliers.
We genuinely regret that your experience did not reflect the level of service you expected, especially for such an important and high-value trip. Your feedback has been shared with the relevant departments so we can address these failings and prevent this happening again in the future.
Thank you again for bringing this to our attention.
Regards
Renee Johnson
Galaxy Travel Ltd
Excellent cruise holiday and trips
We haven't long come back from a cruise plus trips cruise/holiday and I have to say the trip was amazing. Galaxy were brilliant, the organisation was brilliant. Everything went to plan. Flights, transfers and hotels were excellent. They are the best cruise company we have used to date. Will definitely book through Galaxy again
18 de março de 2026
Avaliação não solicitada
Resposta de Galaxy Cruises
Mr Davies,
Thank you so much for your fantastic review! We’re thrilled to hear that you had such an amazing cruise and holiday experience with us. It’s wonderful to know that everything—from flights and transfers to hotels—ran smoothly and met your expectations.
Your kind words about our organisation truly mean a lot to the whole team. We’re especially delighted to hear that you consider us the best cruise company you’ve used—that’s a huge compliment!
We really appreciate your trust in Galaxy and look forward to helping you plan another incredible trip in the future.
Regards
Renee Johnson
Galaxy Travel Ltd
Diligently happy help out to us at each…
Diligently happy help out to us at each communication in preparation for our Cruising holidays..very good knowledge of required information .Efficient work enthusiasm .
14 de março de 2026
Avaliação não solicitada
Jim was very helpful and answered all…
Jim was very helpful and answered all my questions on a cruise I was interested in booking. Thanks to Jim I was able to proceed with the booking 🙏
13 de março de 2026
Avaliação não solicitada
Resposta de Galaxy Cruises
Dear Martyn,
Thank you for your fantastic 5-star review! We are delighted to hear that Jim provided such helpful assistance, answering all your questions and enabling you to proceed with your cruise booking. We truly appreciate your kind words and are thrilled you had a positive experience. We wish you a wonderful trip!
Regards
Renee Johnson
customer service team
Excellent service from Jacob
I would like to thank Jacob for assisting with our cruise booking. He explained every thing step by step and ensured all our details were correct and our needs were met. Excellent customer service.
10 de março de 2026
Avaliação não solicitada
Resposta de Galaxy Cruises
Dear Christine,
Thank you for your fantastic 5-star review! We are delighted to hear that Jacob provided such excellent, step-by-step service for your cruise booking, ensuring all your needs were met. Your kind words are greatly appreciated, and we look forward to assisting you again in the future.
Regards
Renee Johnson
Customer Service Team
Terrific value
I was in the process of booking an Asian cruise via my local travel agent when referred to Galaxy Travel via Travel Zoo.
Brian Smith was my representative and his advice and guidance was invaluable.
Costs were significantly reduced. Additional benefits including private transfers and a full day Tokyo excursion obtained at no additional cost. Most days Brian was available until 7.30 pm which was a real help.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta de Galaxy Cruises
Dear Cornthwaite,
Thank you for your fantastic 5-star review! We're thrilled to hear Brian Smith provided such invaluable advice and secured excellent benefits for your Asian cruise. It's wonderful that he could assist you so comprehensively. We truly appreciate your business and look forward to helping you again!
Regards
Renee Johnson
Customer Service Team
Brian gives excellent customer service
Brian was excellent at helping me plan my first cruise, handling the flights and accommodation as well. I had a seamless journey and am grateful to Brian for taking the time to understand my holiday needs. Well done Brian.
13 de dezembro de 2025
Avaliação não solicitada
Resposta de Galaxy Cruises
Thank you so much for taking the time to share your positive experience with Brian and Galaxy Cruises! We're thrilled to hear that Brian was able to help you plan your first cruise so effectively, handling the flights and accommodation seamlessly.
It's wonderful to know that Brian took the time to understand your holiday needs and that you had such a smooth journey. We'll be sure to pass on your kind words to him.
We appreciate your feedback and hope to assist you with your future travel plans.
Sincerely,
The Galaxy Cruises Team
Great Experience- Returning customer.
Had a great experience booking with Galaxy Cruises. We have used them once before so came back and booked another, this time with Jacob helping us who was very friendly and helped us with all of our questions.
21 de fevereiro de 2026
Avaliação não solicitada
Resposta de Galaxy Cruises
Thank you so much for your wonderful feedback! We're thrilled to hear that you had another great experience booking with Galaxy Cruises and that Jacob was able to assist you so effectively.
We truly appreciate your repeat business and are delighted that you chose to come back to us for your travel needs. It's always our goal to provide friendly and helpful service, and we're glad that Jacob was able to answer all of your questions and make the booking process smooth for you.
We look forward to assisting you with your future travel plans!
Sincerely,
The Galaxy Cruises Team
Level of service
I recently booked a cruise and this was handled by Brian Smith. Brian answered all my queries quickly and clearly. In addition the advice he gave was much appreciated.
I was very satisfied with the service received.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta de Galaxy Cruises
Thank you so much for taking the time to share your positive experience with Brian Smith and Galaxy Cruises! We are thrilled to hear that Brian was able to answer all your queries quickly and clearly and that you found his advice helpful.
It's always our goal to provide excellent service and make the booking process as smooth as possible for our customers. We are delighted to know that you were very satisfied with the service you received.
We will be sure to pass on your kind words to Brian.
We hope to assist you with your future travel plans!
Sincerely,
The Galaxy Cruises Team
Five star service all the way!
I was impressed with the efficiency of the booking process and all the helpful information that was provided about my trip. While I was away I was kept informed about transfers and timings.
Great customer service and a wonderful trip which ran completely smoothly.
18 de dezembro de 2025
Avaliação não solicitada
Resposta de Galaxy Cruises
Thank you so much for taking the time to share your positive experience! We are thrilled to hear that you received five-star service throughout the entire process.
We strive to make the booking process as efficient as possible and to provide all the helpful information needed for a smooth and enjoyable trip. It's wonderful to know that you were kept informed about your transfers and timings while you were away and that our customer service met your expectations.
We're delighted that your trip ran completely smoothly, and we hope to assist you with your future travel plans.
DO NOT USE THIS COMPANY- really bad…
DO NOT USE THIS COMPANY- really bad customer service. I requested call recordings and handling of my complaint in December. No response, legal breach of data laws. Formal complaint made to Information Commissioner for investigation
10 de dezembro de 2025
Avaliação não solicitada
Galaxy cruise booking
We have just booked a cruise for sept 27 with Jacob Lewis at Galaxy cruises and are very happy with the assistance provided .
14 de fevereiro de 2026
Avaliação não solicitada
Resposta de Galaxy Cruises
Thank you so much for booking your cruise with Galaxy Cruises, and especially for letting us know about your positive experience with Jacob Lewis! We're delighted to hear that he provided you with helpful assistance.
We truly appreciate you choosing Galaxy Cruises for your travel plans, and we hope you have a wonderful cruise in September 2027!
Sincerely,
The Galaxy Cruises Team
First time I booked with this company…
First time I booked with this company and the experience was very good. Jacob dealt with my call very efficiently and quickly, answering all my questions in detail and was able to find the best cabins for me and my family that matched our requirements. I would certainly book with Jacob and this company again for future holidays, for the service received and for the price of the holiday package.
12 de fevereiro de 2026
Avaliação não solicitada
Resposta de Galaxy Cruises
Thank you so much for taking the time to share your positive experience with Galaxy Cruises! We are delighted to hear that you had a very good first-time booking experience with us and that Jacob was able to assist you so efficiently.
We are thrilled that he answered all of your questions in detail and found the best cabins for you and your family that matched your requirements. We're also glad to know that you were satisfied with both the service you received and the price of the holiday package.
We truly appreciate your kind words and hope to assist you with your future holiday plans!
Sincerely,
The Galaxy Cruises Team
Ricky was really helpful
Ricky was really helpful . Kept looking for us although we missed a few good deals by replying a bit too late
11 de fevereiro de 2026
Avaliação não solicitada
Resposta de Galaxy Cruises
Thank you for taking the time to share your experience with Ricky! We appreciate your feedback.
We're glad to hear that Ricky was helpful and that he continued to search for the best deals for you, even when you missed a few due to timing. We understand that finding the perfect deal can sometimes be a race against the clock.
We value your business and hope to assist you with your future travel plans.
Sincerely,
The Galaxy Cruises Team
Excellent Service
Mr. Adam Jones was excellent with his assistance during our booking, making the cabin selection very easy.
Great transparency in the documentation after payment.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta de Galaxy Cruises
Thank you so much for taking the time to share your positive experience! We are thrilled to hear that Adam Jones provided you with excellent assistance during your booking and that he made the cabin selection process easy for you.
We are also glad to know that you appreciated the transparency in our documentation after payment. We believe in providing clear and upfront information to our customers.
We hope you have a wonderful trip, and we look forward to assisting you with your future travel plans!
Sincerely,
The Galaxy Cruises Team
5 star service from Sam at Galaxy Cruises
Excellent service as always by Sam at Galaxy Cruises. He provided us with lots of choices of cruises within our travel dates and with very competitive pricing . Once booked he ensures to keep in touch to make sure everything is correct and we are fully versed on our itinerary and all the extra benefits to ensure we have the best time. I have been booking with Sam for many years now and always contact him when booking all our future travel. Excellent customer service and communication, extensive product knowledge of all the cruise lines and always the best price. 5 star ⭐️ thank you Sam
10 de fevereiro de 2026
Avaliação não solicitada
Resposta de Galaxy Cruises
Thank you so much for your wonderful and continued support! We are absolutely delighted to hear that you consistently receive 5-star service from Sam at Galaxy Cruises.
We are thrilled that Sam provides you with lots of choices, competitive pricing, and excellent communication to ensure you have the best possible experience. We truly appreciate your loyalty and are delighted that you have been booking with Sam for so many years.
We will be sure to pass on your kind words to Sam, and we look forward to assisting you with all your future travel plans!
Sincerely,
The Galaxy Cruises Team
helpful and patient
We spoke to Jacob who was helpful and patient while we asked questions and sent through the itinerary details quickly. Was recommended by friends who book cruises frequently.
7 de fevereiro de 2026
Avaliação não solicitada
Resposta de Galaxy Cruises
Thank you so much for taking the time to share your positive experience with Jacob and Galaxy Cruises! We are delighted to hear that Jacob was helpful and patient while answering your questions and providing you with the itinerary details.
We truly appreciate your recommendation and are thrilled that you chose to book with us based on the positive experiences of your friends. We strive to provide excellent service and build long-lasting relationships with our customers.
We hope you have a wonderful cruise!
Sincerely,
The Galaxy Cruises Team
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