Garden Centre Shopping Avaliações 

65
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

So pleased with my rattan garden furniture set, easy transaction and delivered with no problems, really good quality for the money!

Avaliado com 4 de um total de 5 estrelas

I emailed them as soon as we unpacked it all because of a couple of defective cushions. emailed again and again reporting the problem but after 16 days have not even got an acknowledgement for... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have just received excellent aftersales customer service. When the piston on my reclining garden chair seized up well beyond the warranty period the team found me a replacement. This might not soun... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I ordered 2 rattan rocking recliners with table unfortunately they were a pre order which I never realised would take longer to deliver ( my fault ) when I called , I was informed pre orders take a l... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Móveis de Jardim
  2. Centro de Jardinagem

Escrito pela empresa

Garden Centre Shopping is a luxury weatherproof rattan garden furniture retailer based in the UK. We're based at a family run garden centre in Leicestershire, called Sapcote Garden Centre, in business for over 23 years serving 2 million+ customers in store and online. Dedicated to our customer service, we always aim to go the extra mile, leaving you more than satisfied with both the quality of our products, and the attentive nature of our staff. Please feel free to contact us with any questions you may have, we will always be happy to help, both before, during, and after your purchase. No matter how long it is since you ordered from us, we're here to help you. Our outdoor furniture range includes reclining rattan chairs, bistro sets, garden sofa sets, sofa dining sets, and traditional rattan dining sets.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

65 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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4,7

Todas as avaliações

(65)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Love my rattan garden set!

So pleased with my rattan garden furniture set, easy transaction and delivered with no problems, really good quality for the money!

2 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Superb customer service and products!

I had an issue with an order, which was entirely of my own making. Dom provided a very helpful and responsive solution and we are now the proud owners of the Non-Rocking/Rocking & Reclining Rattan Bistro set, which looks fantastic on our deck and is very comfortable. Excellent delivery and communication

2 de maio de 2023
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Resposta da Garden Centre Shopping

Thanks a lot for your review, we hope you enjoy your new rocking and reclining set!

Avaliado com 5 de um total de 5 estrelas

Beautiful comfortable recliners but the maintenance is not as described ……

Easy to order, fast delivery and a lovely product, seriously beautiful, comfortable chairs. I was happy to pay £1099 for them because they were advertised as being able ti leave out in all weathers including the winter. The trouble is. I bought these rocker recliners because they could be left out all year without having to be covered, I have no winter storage.
However, the instructions inside the package from the manufacturer says to use a cover in the winter. And in varying weather and the winter period, it is advisable that it is stored in a dry area. This is not what is advertised!!
I am now faced with having to try and buy covers for the set and I have no storage area to put them in.
I enclose here a photograph of the manufacturers letter regarding maintenance

Care & Maintenance Of Your Furniture
Please periodically check all fittings are re-tightened as necessary.
. Please do not drag of pull your furniture as this may damage it.
. To clean, wipe with a damp cloth, do not use bleach, acid solvents or abrasive cleaners for
frame parts. Dry with a dry clean soft cloth.
• A furniture cover is recommended to extend the lifespan of the product. *

The cushion is not waterproof and should be stored in a dry area when not in use.
• During varying weather conditions and winter period, we recommend that it is stored in a dry area. Please ensure that it is clean and dry.
• In the event the metal frame is scratched exposing bare metal, treat with a rust repelling paint to avoid rusting.
• To increase the longevity of the furniture's mechanism we recommend using an anti-rust lubricant on the areas circled on the image to the right.

2 de maio de 2023
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Resposta da Garden Centre Shopping

Hi Morna,
Thanks for your review, just to clarify, your rockers don't need to be covered in winter; and you can leave them outside all year round without worry.
Only the cushions need to be stored.
You can ignore those instructions you've quoted, they aren't supposed to be with that set.

Avaliado com 5 de um total de 5 estrelas

Really helpful staff

Really helpful staff, answering & resolving everything quick response by emails & on the phone. 5☆ well earned!
Bistro set absolutely stunning, quality, style & colour.
Good delivery communication & prompt delivery. Thank you!
Recommend highly as a retailer.

20 de maio de 2023
Avaliação não solicitada
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Resposta da Garden Centre Shopping

Thanks a lot for your lovely review Anne, we hope you enjoy your new garden furniture!

Avaliado com 5 de um total de 5 estrelas

Well recommended

Well recommended, good communication

24 de abril de 2023
logotipo da Garden Centre Shopping

Resposta da Garden Centre Shopping

Thanks a lot for your review Mr Beshlishki, we hope you enjoy your new garden furniture for years to come.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, great product. Very helpful and supportive staff

3 de abril de 2023
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Resposta da Garden Centre Shopping

Thanks a lot for your review, we hope you enjoy your garden furniture!

Avaliado com 4 de um total de 5 estrelas

They have not even answered me about the problems with their products

I emailed them as soon as we unpacked it all because of a couple of defective cushions.
emailed again and again reporting the problem but after 16 days have not even got an acknowledgement for the 3 emails let alone any action on the problems

Update,
following the review Dom did contact me with an acceptable reason why I had not received any answer to my complaints.
True to his word a new pair of cushions were delivered and I am happy with the result and have amended my 1 star review.

Thankyou.

3 de março de 2023
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Resposta da Garden Centre Shopping

Update: Thanks a lot Ian, we're glad we could solve this issue for you. We hope you enjoy your new garden furniture.

Original:

Hi Ian, we're very sorry about this, your emails were filtered into spam, but we're on it now, and we will contact you today to get these cushions replaced. If you don't receive our emails for any reason, then please call us on 01455 274748.

Avaliado com 5 de um total de 5 estrelas

Very good quality product

Very good quality product, efficient delivery and excellent customer service. Would recommend

28 de março de 2023
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Resposta da Garden Centre Shopping

Thanks a lot for your review Natalie, we're hope you enjoy your garden furniture for many years to come.

Avaliado com 5 de um total de 5 estrelas

We bought a Sapcote Reclinng Bistro…

We bought a Sapcote Reclinng Bistro Set.
It was delivered within a few days of ordering by a very helpful delivery driver. It was well packaged and met our expectations. A great addition to our garden. Thanks to all those involved in the purchase.

16 de março de 2023
Avaliado com 5 de um total de 5 estrelas

I found this company through google…

I found this company through google after being let down by a local who was struck with Covid he quoted me after I was struck with a bad back from cleaning up leaves 🍁 he came today and did a wonderful job Giuseppe thank I will be happy to recommend this company to anyone wanting a great job cleaned up and I am so relieved that I don’t have to go out and pick up leaves 🍃🍃🍃

30 de novembro de 2022
Avaliação não solicitada
logotipo da Garden Centre Shopping

Resposta da Garden Centre Shopping

Hi Harry, thanks for your review, although it looks like it's for a different company?

Avaliado com 5 de um total de 5 estrelas

Quality Product - A1

Good dialogue with tracking and quality product received as described

1 de setembro de 2022
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Resposta da Garden Centre Shopping

Thanks a lot for your review Simon, we really appreciate it, and hope you continue to enjoy your garden furniture.

Avaliado com 5 de um total de 5 estrelas

Excellent service from start to finish

Excellent service from start to finish, they kept you informed with every step from purchased to dispatched to when it would be arriving, very happy with my goods again excellent service from the delivery team making sure everything was ok, would buy again from them and recommend to others, one Gift ticked off Santa's list! Thank you for everything.

14 de setembro de 2022
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Resposta da Garden Centre Shopping

Thanks a lot for your review Rhona, we're glad you found the delivery team helpful. Enjoy your garden furniture.

Avaliado com 5 de um total de 5 estrelas

Delivery Help

We live in an area not covered by free delivery and they were very helpful regarding our delivery process. The product arrived earlier than expected and we are very pleased with it

22 de agosto de 2022
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Resposta da Garden Centre Shopping

Thanks a lot for your review Richard, we hope you enjoy your outdoor furniture.

Avaliado com 5 de um total de 5 estrelas

Rocking Rattan!

Apart from having to hump three large boxes and a heavy wooden pallet from the pavement into the garden, the whole experience has been wonderful. The three-piece rattan set is of very good build quality and of excellent materials and construction, and very comfortable now installed in my newly-constructed Log Cabin summerhouse. I would recommend Sapcote and this product wholeheartedly.

18 de agosto de 2022
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Resposta da Garden Centre Shopping

Thanks a lot for your review Willow, we hope you continue to enjoy your reclining rattan garden furniture.

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