Amazing service from the onset. Paula has been amazing and the quality of panel Pete’s wood is exceptional! We couldn’t be happier 🥰
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Veja o que dizem as avaliações
Highly recommend! The quality of the products is excellent and exactly what I was looking for for my project. I liked that they offer the option to have the trellis pre-painted. I chose not to have mi... Ver mais
A empresa respondeu
So pleased with the quality and finish of our curved top trellis. Delivery was spot on time. would definitely recommend garden trellis to everybody.
A empresa respondeu
No one responds to emails, at all... Customer service is entirely non-existent. Lead times aren’t communicated or updated so you just wait…
Detalhes da empresa
Escrito pela empresa
Garden Trellis Company sell Trellis, Fence Panels, Arbours & more, with outstanding customer service. FSC certified wooden joinery available ready painted.
Informações de contato
355a Old Road, CO15 3RQ, Clacton-on-Sea, Reino Unido
- 01255688361
- lisa@gardentrellis.co.uk
- gardentrellis.co.uk
4,4
Excelente
1 mil avaliações
Pede aos clientes que avaliem
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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Just what was ordered
Just what was ordered, delivered hundreds of miles to the Middle of Nowhere by the Sea. Excellent. Thank you.
1 de outubro de 2025
Avaliação não solicitada
Resposta da The Garden Trellis Company
Thank you so much for the great review! We're thrilled to hear that your order arrived safely - even all the way to the "Middle of Nowhere by the Sea"! 😊 We're glad everything was just as expected. Your support means a lot to us.
Excellence all-round
Friendly advice on the telephone pre-order and personal delivery over 200 miles away. Tie that to an excellent product...highly recommend.
1 de agosto de 2025
Avaliação não solicitada
Resposta da The Garden Trellis Company
Thank you so much for your wonderful review! We're delighted to hear that you appreciated the friendly advice over the phone and that the long-distance personal delivery made a positive impression. We believe great service should go hand-in-hand with a great product, so it's fantastic to know we hit the mark for you.
Your recommendation means a lot to us, and we’re always here if you need anything in the future.
Good quality trellis
Good quality trellis, fast time between buying and delivery. I ordered unpainted and did it myself. It looks fantastic
6 de julho de 2025
Resposta da The Garden Trellis Company
Thank you so much for your kind review! We’re delighted to hear you’re happy with the quality of the trellis and that delivery was nice and quick. We’re so pleased it turned out fantastic. Enjoy your new addition, and we’d love to help again in the future!
Very disappointed
Very disappointed with the quality of two items I received from this company. After researching to find what sounded like a reputable quality manufacturer, I chose the Garden Trellis Company and ordered two trellis panels, two posts and two post toppers.
When they arrived, one panel and one post were substandard. Large unsightly knots likely to affect the durability of the product, splits in the wood, gapping in the joinery, rough unfinished surfaces - very poor.
When I emailed the company to let them know, the response was that they felt this was acceptable as part of their standard range rather than the “premium” RHS range. Given that the panel and post cost just shy of £250 plus the delivery cost, I disagree I’m afraid, and frankly I may as well have bought from one of the large DIY chain stores.
1 de setembro de 2025
Avaliação não solicitada
Resposta da The Garden Trellis Company
Thank you for your feedback. We’re sorry to hear you were disappointed with the items you received.
Timber is a natural product, so features such as knots and slight movement in the wood are naturally occurring and not considered faults. If a knot had been loose or fallen out, we would of course have replaced the panel, but the image you shared showed it was intact and would not affect the strength or integrity of the product.
The panels you ordered are from our standard range, which differs from our RHS Prestige range. The Prestige panels are handmade by our team of joiners here in Essex, using low-knot, smooth-sanded timber with mitred corners and screwed joints for added durability. By comparison, our standard bought-in panels use nest and pin corners (not screwed) and are more economical, which is reflected both in their finish and price. For example, the comparable RHS Prestige panel is £433, whereas the standard panel is £222. The images and descriptions on our website are accurate representations of each range, and the products supplied to you matched these.
We do understand that some customers expect the premium specifications of our Prestige range when ordering our standard panels, and we try to make the differences as clear as possible. We also offered you the option to return your order for a refund when it wasn’t what you expected, but understand you chose not to take this up.
We value your feedback and will continue to improve how we communicate the differences between our ranges so customers can choose the option that best suits their needs.
Great website
Great website, easy to use and fabulous communication. Love their product. Any queries, great or small were answered in good time.
1 de agosto de 2025
Avaliação não solicitada
Resposta da The Garden Trellis Company
Thank you so much for your kind review. We’re delighted to hear you found our website easy to use, our communication helpful, and that you love your product. Our team is always happy to help with any queries, big or small, so it’s lovely to know this was appreciated.
We look forward to helping you again in the future.
Great trellis, well made but...
Great trellis, well made and I would recommend this to anyone. However, the initial 2 week approximate wait that I was led to believe by initial order (19.06.25) went on much longer, so I telephoned to enquire. Suffice to say everything eventually arrived, but it would have been helpful to have had a quick email informing me of a longer wait due to high sales.
16 de agosto de 2025
Avaliação não solicitada
Resposta da The Garden Trellis Company
Thank you for your review and for recommending our trellis – we’re really pleased to hear that you are happy with the quality.
As you haven’t provided an order number, we’re unable to check the details of your order specifically. However, if you ordered one of our Prestige range or a painted finish, please note that the lead time is considerably longer than our standard trellis. We always recommend checking our Delivery & Lead Time page on the website for the most up-to-date information.
A real quality product
A real quality product, & very convenient delivery. Only wish I’d gone for the cutting service for one panel as I had assumed the frame was just overlapping timber lats so easy for a DIY resize, but the frame is mortice & tenon jointed which makes for a high quality sturdy frame, but makes home resizing a slightly more complicated but doable task. Very pleased, highly recommended.
19 de junho de 2025
Avaliação não solicitada
Resposta da The Garden Trellis Company
Thank you so much for your wonderful feedback! We’re delighted to hear you’re happy with the quality of the product and our delivery service. The mortice & tenon joints are indeed designed to give the frame extra strength and durability, though we appreciate they can make DIY resizing a bit trickier. We really appreciate your recommendation and hope you enjoy your purchase for years to come!
The fences I purchased were brilliant…
The fences I purchased were brilliant quality and your service was second to none.
10 de junho de 2025
Avaliação não solicitada
Resposta da The Garden Trellis Company
Thank you so much for your kind words! We're thrilled to hear that you're happy with the quality of the fences and our service. It means a lot to us to know that we could meet — and hopefully exceed — your expectations.
If you ever need anything else, we're always here to help.
A great little find!
Really over the moon with x8 trellis panels I purchased from The Garden Trellis Company. I spent far too long trying to shop around to get the right balance between price and quality - this company ended up with the best price, free delivery to my address to boot and when the trellis arrived today, I was beaming ear to ear over its immediate quality - couldn't have imagined it would be so nicely made at such a low price. An outstanding company that I shall absolutely be using again when required.
22 de julho de 2025
Avaliação não solicitada
Resposta da The Garden Trellis Company
Thank you so much for your wonderful review! We're absolutely thrilled to hear how pleased you are with your trellis panels. It means a lot to us that you took the time to compare options and ultimately chose us for both quality and value. We're glad the free delivery and craftsmanship exceeded your expectations—it’s exactly the experience we aim to provide. We really appreciate your kind words and look forward to helping you with any future garden projects!
Very happy with my trellis planters
Very happy with my trellis planters. They look lovely in my garden and gave gelped to soften a long fence.
13 de julho de 2025
Avaliação não solicitada
Resposta da The Garden Trellis Company
Thank you so much for your kind words! We're thrilled to hear that you're happy with your trellis planters and that they’ve helped to soften your garden fence—what a lovely way to enhance your outdoor space. If you ever need anything else, we're always here to help. Enjoy your beautiful garden!
Good quality product
Delivery time as expected. Measurements spot-on. Happy with the quality. Was able to actually talk with a technical expert about a query. No reason not to give 5 stars
2 de junho de 2025
Avaliação não solicitada
Resposta da The Garden Trellis Company
Thank you for the fantastic review! We're glad everything met your expectations—from the delivery and precise measurements to the quality and support from our technical team. It’s great to know we’ve earned your 5 stars. If you ever have more questions or need anything else, we’re always here to help.
Resposta da The Garden Trellis Company
Thank you so much for your kind review!
We're delighted to hear that you're happy with your arched trellis and that it arrived on time. If you ever need anything else or have any questions, we're always here to help. Enjoy your new garden addition!
Resposta da The Garden Trellis Company
We're thrilled to hear that you're enjoying the product and that it looks great in your garden. If you ever need anything else or have any questions, we're always here to help. Enjoy your outdoor space!
Fantastic service
It was so easy to order online and I was informed regularly about my order.
It was delivered when they said it would and the driver was very friendly
16 de maio de 2025
Avaliação não solicitada
Resposta da The Garden Trellis Company
Thank you so much for your kind review! We're thrilled to hear that you found the online ordering process easy and that you were kept well informed throughout. It's great to know your delivery arrived on time and that our driver made a positive impression — we’ll be sure to pass on your feedback!
We really appreciate you taking the time to share your experience, and we hope to serve you again soon.
From start to finish
From start to finish - from order to delivery the whole process was excellent. We are really pleased with the quality of the trellis which has been much admired by neighbours and friends.
25 de junho de 2025
Avaliação não solicitada
Resposta da The Garden Trellis Company
Thank you so much for your lovely review! We're delighted to hear that everything from ordering to delivery went smoothly and that you're happy with the quality of the trellis. It’s great to know it’s being admired by your neighbours and friends too! We truly appreciate your support and hope you enjoy your new garden feature for years to come.
Well made and good looking panels
Well made and good looking panels. Did treat them with clear wood preservative when delivered although they are already treated but added a bit extra protection for good luck.
23 de junho de 2025
Avaliação não solicitada
Resposta da The Garden Trellis Company
Thank you for your kind words! We're glad to hear you're happy with the quality and look of the panels.
Thanks again for your feedback and for choosing us!
Fabulous
Fabulous. The trellis is lovely, the phone help was helpful and courteous (I changed my order twice!!), and the delivery was great - all in all a very good experience which I am very happy to recommend.
31 de maio de 2025
Avaliação não solicitada
Resposta da The Garden Trellis Company
Thank you so much for your lovely review! We’re delighted to hear you’re happy with your trellis and that our team was able to help you smoothly through your order changes.
It’s always great to know our delivery and service made the whole experience a positive one. We truly appreciate your recommendation and hope you enjoy your trellis for many years to come!
Great experience all round
Great customer service, fast delivery and quality product! We love our new trellis fence!
1 de maio de 2025
Avaliação não solicitada
Resposta da The Garden Trellis Company
Thank you so much for your kind words! We're thrilled to hear you love your new trellis fence and that you were happy with our service and delivery. It means a lot to us that you took the time to share your experience – enjoy your new outdoor space!
Easy to find and order what i was…
Easy to find and order what i was looking for. Price was very reasonable and delivery was fairly quick. The only slight grumble was that one side of the trellis was not very secure and the side panel had come away from the trellis weave. Also there was a slight split in one side.
17 de abril de 2025
Avaliação não solicitada
Resposta da The Garden Trellis Company
Thank you so much for your review – we're really pleased to hear you found our website easy to use, our pricing reasonable, and delivery prompt.
We’re sorry to hear there were some issues with one of the trellis panels. We always want our products to arrive in perfect condition, and if we had been made aware, we would have been more than happy to arrange a replacement.
If you ever have any concerns in the future, please don’t hesitate to get in touch – our customer service team is always here to help and ensure you're completely satisfied.
Thanks again for your feedback, and we hope you enjoy your new garden addition!
Excellent product
The trellis arrived on time and are of excellent quality. Very satisfied.
6 de maio de 2025
Avaliação não solicitada
Resposta da The Garden Trellis Company
Thank you so much for your kind review! We're delighted to hear that your trellis arrived on time and that you're pleased with the quality. Your satisfaction means a lot to us, and we hope to be able to help you again in the future!
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