Worst shopping experience ever...they delivered the wrong package and never exchanged after countless calls and emails
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Veja o que dizem as avaliações
الموقع تمام ماعلي شي بس الشنطة كانت في عيوب لم توضح بالصور ولا يوجد تفاصيل والمشكلة ان المندوبة الي تتواصل معاي كانت ماتتكلم الا باللغة الانجليزية ولم احصل على مرادي والامور المتعلقة بمواصفات الشن... Ver mais
Don’t trust the website offer They are offering (Cash back) for Christmas. After I bought a chanel bag , the customer service agent called and told me that DHL cost is higher during th... Ver mais
A empresa respondeu
Only have bought not sold yet (commission they are charging on the higher end of the spectrum) but the experience has been excellent so far. Friendly customer service, items are properly described on... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
The best selection of preloved luxury fashion items. Find authentic items from Chanel, Hermes, Christian Dior, Louis Vuitton, Prada, Gucci and so much more.
Informações de contato
Villa 596, Jumeirah Beach Road Dubai, Um Suquiem 1, Dubai, Emirados Árabes Unidos
- +971 4 3942753
- customercare@garderobe.ae
- garderobe.ae
2,5
Ruim
99 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Worst shopping experience ever
Worst shopping experience ever...they delivered the wrong package and never exchanged after countless calls and emails
4 de setembro de 2026
Avaliação não solicitada
Irresponsive
Irresponsive. Tried to reach the Customer Support but no response when it comes to replacement.
25 de agosto de 2026
Avaliação não solicitada
Amazing shopping experience
Amazing shopping experience! Fast delivery, beautifully packaged, and my item arrived exactly as described. The quality is excellent, and the selection on the website is amazing. Great customer service too, highly recommend!
14 de agosto de 2026
Avaliação não solicitada
Best luxury finds
I love Garderobe, it has the best luxury finds, deals and I love that they have tabby!
18 de julho de 2023
My experience of my first purchase was…
My experience of my first purchase was amazing. The store assistant was quick to respond sent me photos and videos of the bag I bought. I love the fact that they have different monthly instalments plans. She informed me about everything before making the purchase and was patient with me. So far so good I will repurchase again.
2 de fevereiro de 2023
Avaliação não solicitada
Resposta da Garderobe
Thank you for taking out some time to share this wonderful feedback!
Customer satisfaction is our top priority and it is customers like you that keep us motivated.
We look forward to serving you again.
Kindest Regards,
Garderobe Team
I am very satisfied with the purchases…
I am very satisfied with the purchases and the quality, I also cannot note the service, a very neat and polite approach!
6 de fevereiro de 2023
Avaliação não solicitada
Resposta da Garderobe
Thank you for taking out some time to share this wonderful feedback!
Customer satisfaction is our top priority and it is customers like you that keep us motivated.
We look forward to serving you again.
Kindest Regards,
Garderobe Team
Variety of products
They have plenty of products, from different brands. I loved their clothes, bought a dress and a t shirt and a pair of Chanel Earrings.
29 de dezembro de 2022
Avaliação não solicitada
Resposta da Garderobe
Thank you for taking out some time to share this wonderful feedback!
Customer satisfaction is our top priority and it is customers like you that keep us motivated.
We look forward to serving you again.
Kindest Regards,
Garderobe Team
They sold a Fake Goyard Wallet to me.
They sold a Fake Goyard Wallet to me.
I bought a Goyard wallet from the brand which was deemed fake by two authenticating companies. On Garderobe's about us page they have mentioned that they get each item authenticated by a third party authentication company; I asked them which company was the one who authenticated the Goyard wallet, and they said that they would not share this information (implying they don't use any third party authentication company). I asked them to refund my money which they haven't done.
22 de outubro de 2022
Avaliação não solicitada
Resposta da Garderobe
Hello Raghavendra,
At Garderobe all of our items go through an extensive inspection and authentication process to ensure that we do not accept or sell counterfeit products.
As we discussed with you privately on 19/11/2022, we requested that you send the wallet for us to inspect and re-authenticate; as per Garderobe's policy, our customers are entitled to 100% refund if an item is found to be inauthentic, however we can only re-authenticate the item if it is physically present. Unfortunately, you did not bring the item and were unresponsive after we offered to collect it from you.
Everyone was super friendly
Everyone was super friendly. All products seemed brand new and in great condition.
19 de novembro de 2022
Avaliação não solicitada
Resposta da Garderobe
Thank you for taking out some time to share this wonderful feedback!
Customer satisfaction is our top priority and it is customers like you that keep us motivated.
We look forward to serving you again.
Kindest Regards,
Garderobe Team
Best place for preloved
Super selection of items and great quality. Friendly, professional representatives and tailor made service. 🤗
19 de outubro de 2022
Resposta da Garderobe
Thank you for taking out some time to share this wonderful feedback!
Customer satisfaction is our top priority and it is customers like you that keep us motivated.
We look forward to serving you again.
Kindest Regards,
Garderobe Team
I recently discovered Garderobe through…
I recently discovered Garderobe through a friend and I wish I’d found it sooner. The pieces are all in great condition, the prices are amazing and the staff is very helpful and patient. Definitely recommend this place, will be back
11 de outubro de 2022
Avaliação não solicitada
Resposta da Garderobe
Hello Atefeh
Thank you for taking out some time to share this wonderful feedback!
Customer satisfaction is our top priority and it is customers like you that keep us motivated.
We look forward to serving you again.
Kindest Regards,
Garderobe Team
I think they have best prices in the…
I think they have best prices in the town for bags and shoes. Recommend it
1 de setembro de 2022
Avaliação não solicitada
Resposta da Garderobe
Hello Gaziza,
Thank you for taking out some to time to share this wonderful review with us.
We are very happy to know that you had a great experience and we look forward to serving you again.
Kindest Regards,
Garderobe Team
I bought a dress from Garderobe a few…
I bought a dress from Garderobe a few days ago and I was so impressed by their customer service and the collection that they carry. The prices were also very reasonable. Will definitely be coming back soon!
9 de agosto de 2022
Avaliação não solicitada
Resposta da Garderobe
Hello Aishwarya,
Thank you for taking out some to time to share this wonderful feedback!
We are very happy to know that you had a great experience and we look forward to serving you again.
Kindest Regards,
Garderobe Team
Resposta da Garderobe
Hello Tania,
Thank you for taking out some to time to share this wonderful feedback!
We are very happy to know that you had a great experience and we look forward to serving you again.
Kindest Regards,
Garderobe Team
Great experience!
The quality of items is great. I purchased a Chanel bag and the entire process was so smooth. The team was constantly in touch with me and made sure the item was delivered in best condition at a really good price!
3 de agosto de 2022
Avaliação não solicitada
Resposta da Garderobe
Hello Priscilla,
Thank you for taking out some to time to share this wonderful feedback!
We are very happy to know that you had a great experience and we look forward to serving you again.
Kindest Regards,
Garderobe Team
Loved my experience, 10/10!
I found Garderobe through a website recommendation for secondhand designer clothing. I came in and Kaye immediately welcomed my party. She was incredibly helpful and kind throughout our entire experience. While I was trying out a couple pieces, she kept the rest of my family company and talked about places in Dubai she recommended. Her knowledge about the store, designer pieces, and help in general is absolutely outstanding. She even went beyond and helped us find a car to our next destination! I fell in love with a dress and immediately purchased it. 10/10 recommend, will be back!
2 de agosto de 2022
Avaliação não solicitada
Resposta da Garderobe
Hello T Sonz,
Thank you for taking out some to time to share this wonderful feedback!
We are very happy to know that you had a great experience and we look forward to serving you again.
Kindest Regards,
Garderobe Team
Always great ordering from them.
31 de julho de 2022
Resposta da Garderobe
Hello Rebecca,
Thank you for taking out some to time to share this wonderful feedback!
We are very happy to know that you had a great experience and we look forward to serving you again.
Kindest Regards,
Garderobe Team
I love this store
I love this store! I got a dior sneakers and the team is very patient and helpful! Great service and beautiful items!
31 de julho de 2022
Avaliação não solicitada
Resposta da Garderobe
Hello Christin,
Thank you for taking out some time to share this wonderful review with us.
We are always happy to hear that our customers are having a great experience. We always look forward to serving you again.
Kindest Regards,
Garderobe Team
Good service
I purchased a Louis Vuitton Bag and the staff was very supportive and kind. Will definitely come back again.
29 de julho de 2022
Avaliação não solicitada
Resposta da Garderobe
Hello Aastha,
Thank you for taking out some time to share this wonderful review with us.
We are always very glad that you had a great experience.
Looking forward to seeing you again.
Kindest Regards,
Garderobe Team
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