Faulty Products and Appalling Customer Service
Purchased an office chair which arrived damaged arms. Unable to assemble chair as a result. Customer service has been absolutely appalling. I maybe get a response every 5 days. They refuse to refund my money and collect the chair as per terms and conditions on the website for faulty goods. They have offered a partial refund for a chair that cannot be used and had the audacity to suggest I use the partial refund to buy new arms for the chair. I am not able to lift the chair myself and I dont have a car so will have to pay to have this item removed from my home.




